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Review Summary
Tikamoon receives high praise for its sturdy, stylish products and excellent material quality. The website is attractive and user-friendly, showcasing unique items effectively. Customers appreciate the impressive craftsmanship and positive customer support experience.
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A. A.
23 Sept 2022
Verified reviewHi, looked forward to this delivery. Read through my emailed invoice /delivery report. Noted contradictions eg. The box WAS damaged in several places. Scrapes where found on a cpl of pieces. Other pieces very roughly cut & splinted. I took photos of all & emailed but no reply as yet. I am disappointed of course. I wouldn’t recommend.
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A. A.
23 Sept 2022
Verified reviewWebsite is fine
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A. A.
23 Sept 2022
Verified reviewMiss information regarding delivery times
Reply from tikamoon.co.uk
Thank you for your review. We have passed this review and both our email exchanges onto management to review. As we rely on customs to provide information of when we can ship our items it is very difficult to gauge timeframes when there is a delay, I would like to extend our teams apologies for this not being explained to you sooner. Kind Regards Adam
Reply from A. A.
If that is the case your website should be a lot more clear. Also, I was told a lot of the issues I had were caused by Brexit. This was again not reflected on your website and quick delivery times were still quoted. This is really not acceptable
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A. A.
17 Sept 2022
Verified reviewThe cabinet had a broken leg (sheared off) when I opened the packing. It took your customer care team several days to respond to my email and they have been slow in communicating since then. I am unhappy about waiting a further six weeks for a replacement cabinet and have requested a refund. I have again chased for a response today. All in all a very disappointing experience and the issues remain unresolved. I would also recommend you re-consider your delivery company judging by the disorganised delivery arrangements and the state of the contents of the delivery vehicle. When can I expect all this to be resolved?
Reply from tikamoon.co.uk
Thank you for your review. I am sorry to hear that your TV stand arrived damaged. As we are in France, your order had to travel a long way to the UK and unfortunately sometimes things can be damaged on route. We are always saddened by this but will always offer multiple options to resolve this issue. In regards to unresolved issues, I can see that originally you requested a replacement unit which has since been cancelled as per your request and a collection has taken place and you have been refunded in full. Should there be anything else you require please do let us know. In regards to chasing for a response, please be advised that we are closed on the weekend. We received an email from you on Friday afternoon which was answered Monday afternoon. Kind Regards Your Tikamoon Team
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A. A.
17 Sept 2022
Verified reviewArrived early and no problems. Would definitely recommend. Beautiful piece of furniture.
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A. A.
17 Sept 2022
Verified reviewI am not happy about shopping online but after a couple of years looking for a coffee table I went online to look. Tikamoon had been recommended to me by a friend who has used this site before. Seeing a table I really liked I decided to order it despite some reviewers saying they had waited a long time or were not happy with the top. It is really lovely and much admired.
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A. A.
17 Sept 2022
Verified reviewOrder arrived swiftly, lots of communication from tikamoon and also their chosen couriers. One of my sideboards arrived with a small chip on the stone work. The team at tikamoon were fantastic at dealing with this immediately, I was offered various options to compensate, including cash off, vouchers towards a further purchase or a brand new sideboard. I chose a new sideboard which was dispatched to me immediately. Tikamoon organised with their couriers for the damaged one to be collected. Could not fault. Excellent customer service.
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A. A.
17 Sept 2022
Verified reviewGood website
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A. A.
17 Sept 2022
Verified reviewBought a beautiful bamboo headboard. Very pleased with purchase and delivery.
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A. A.
17 Sept 2022
Verified reviewBeautiful chair and easy delivery
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A. A.
12 Sept 2022
Verified reviewI wa delighted to receive the black / glass cabinet . It is well constructed and very attractive in situation. Very well packaged, I was concerned there may have been a dent in the metal after it’s long journey but there was little chance of that. Would definitely shop with Tikamoon again.
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A. A.
10 Sept 2022
Verified reviewLovely bed boards. Unfortunately they didn't fit so I returned them - the return was very smooth and without charge. My account was refunded without any problems. Excellent customer service.
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A. A.
8 Sept 2022
Verified reviewWe love the item but it’s a shame that you have to treat the wood yourself, and on top of this Tikamoon make you pay for the treatment. Also the tin arrived in French so we had to translate the instructions which was a bit annoying. The furniture is good quality, however the drawers are very stiff as well. Lastly I sent an email with a query and never heard back. I also called with some questions about the wood treatment and the person I spoke to had no idea what the answers were. Wouldn’t shop with Tikamoon again as it’s been a frustrating experience, even though we do love the item we purchased but the customer service and issues were too painful to go through again.
Reply from tikamoon.co.uk
Thank you for your review. Please accept our apologies for your negative experience. We would like to point out that the information regarding final treatment of the product is located on our website. In addition, English instructions for our oil and varnish can also be found on the product page. We are sorry to hear that the consultant you have spoken with were unable to provide you with suitable answers. We will address this with the team. However, we are very pleased you hear that you are happy with your new TV Stand. Kind regards Your Tikamoon Team
Reply from A. A.
Hi - you need to check the links on your website as when I clicked on the ‘product page’ link it just took me back to the regular category page (TV stands, tables etc). Couldn’t find details or instructions anywhere. My advice would be to pop a slip of paper with instructions on, to UK customers that have ordered the treatment. Either containing instructions in English, or with specific directions to how to find them on the website. Would be a simple solution! Thanks very much for your response to my review anyway, and thanks for a lovely bit of furniture regardless!
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A. A.
8 Sept 2022
Verified reviewI brought a lovely piece of furniture from Tikamoon, really good quality, the delivery guys couldn’t be more helpful, very pleased would definitely recommend this company
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A. A.
8 Sept 2022
Verified reviewSome aspects of the site were repetitious and confusing. Generally very good, accurate photos of products. I like that there is a human being in the photos to give a perspective of product size.
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A. A.
8 Sept 2022
Verified reviewSite is fine
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A. A.
8 Sept 2022
Verified reviewOrdering was easy, but, the quality of the furniture that arrived was very poor.
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A. A.
8 Sept 2022
Verified reviewNavigation of the site was a breeze, easy to find items using the different filters & very wide range of items.
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A. A.
8 Sept 2022
Verified reviewSignificant delay in delivery, taking >4 months from order with poor communication about when this could be expected.
Reply from tikamoon.co.uk
Thank you for your feedback. We have recently been informed that a new process has now been established for the necessary Customs clearance for our Sheesham products, so the delay should no longer occur in the future. We hope you are happy with your new side tables. Kind regards Your Tikamoon Team
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A. A.
8 Sept 2022
Verified reviewEasy to navigate.
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