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Review Summary
Tikamoon receives high praise for its sturdy, stylish products and excellent material quality. The website is attractive and user-friendly, showcasing unique items effectively. Customers appreciate the impressive craftsmanship and positive customer support experience.
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A. A.
15 Sept 2021
Verified reviewGreat choice of contemporary furnishings. Item arrived on time and very well packaged.
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A. A.
15 Sept 2021
Verified reviewThe table is beautiful but the delivery and assembly - painful. The table actually comes in two pieces (so it's not fully assembled as it states on the website) and the top came in a wooden crate which took good 30 mins to disassembly as there were tons of nails to unscrew. It then required three strong man to turn the table up because it so heavy and precious. It looks lovely in the kitchen. To be honest, I'm not sure we would have chosen this product had we known how much trouble and effort the assembly requires
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A. A.
15 Sept 2021
Verified reviewGreat site; nice choice of things; good prices. We did have some problems with our order (mistakes made in the making of it, not Tickamoon’s), and they instantly offered us a refund, or replacement. We opted to try and sort them out ourselves, and they gave us a discount. V good customer service, lots of apologies. Would use them again.
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A. A.
15 Sept 2021
Verified reviewExcellent would use again no problem.100%
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A. A.
15 Sept 2021
Verified reviewWaited 5 weeks for delivery and it was delivered to the wrong street to a house where the occupier was disabled and couldn't get to the door a carer had taken it in. Not tikamoons fault but you can't ring to sort it and every email adds another day. I spent the week running up and down in my car to the address to try and catch a carer to retrieve it. When i did receive it i was fuming as the quality was nothing like the images shown in the photos. The drawer runners had come away from the unit the drawers didn't fit right it had scuff marks and dents, it was a piece of junk. They offered me £100.00 off and we eventually got to £125 which i rejected. my joiner told me to offer £50.00as that's what the timber would cost and he would rebuild it but they wanted £over £200.00 for something that looked like it had been picked up at the tip. Will never use this company again, they show quality items and send tat.
Reply from tikamoon.co.uk
Thank you for your review. Please accept our apologies that your unit was damaged during transit and the drawer rails had come away. As the images we were provided did not show any exterior marks to the unit, we offered a partial rerund appropriate to its condition. We are disappointed we were unable to provide you with a perfect unit on this occasion.
Reply from A. A.
There were many marks to the units exterior as you saw in the photos. Had it been correctly made and packaged it would have been able to withstand the journey. I am renovating a house and have hundreds of items delivered which do not arrive like that. My carpenter said it was very poorly made.
Show exchanges Hide exchanges -
A. A.
15 Sept 2021
Verified reviewGood customer service.
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A. A.
15 Sept 2021
Verified reviewLovely items for sale
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A. A.
15 Sept 2021
Verified reviewSecond item that I have ordered, excellent service will shop with them again
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A. A.
15 Sept 2021
Verified reviewFurniture well made just what we wanted
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A. A.
4 Sept 2021
Verified reviewEasy to use. Lovely products.
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A. A.
4 Sept 2021
Verified reviewA very positive experience. The website is interesting and easy to navigate. Delivery efficient and friendly.
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A. A.
4 Sept 2021
Verified reviewDelivery was quick! Would say that need to take more care handling your package. He was throwing it down off the van. But that’s the only issue I had! The coffee table itself is my new favourite piece of furniture sooo in love! Worth every single penny.
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A. A.
4 Sept 2021
Verified reviewA long wait but worth ir
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A. A.
4 Sept 2021
Verified reviewVery beautiful looking product and no assembly required. The quality is great and it was delivered in a sturdy packaging. I would only recommend that their delivery can be improved by unpacking and removing the packaging rather than inundating customer’s house making them pay a special trip to skip.
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A. A.
2 Sept 2021
Verified reviewGreat product well designed. Experience marred by expecting a single delivery person to handle a large heavy item. Needed two.
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A. A.
2 Sept 2021
Verified reviewSpeedy delivery, would definitely buy from here again!
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A. A.
2 Sept 2021
Verified reviewEverything up to standard, but quality it’s outstanding.
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A. A.
2 Sept 2021
Verified reviewExcellent service
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A. A.
2 Sept 2021
Verified reviewAll good,
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A. A.
2 Sept 2021
Verified reviewExactly as described
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