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Review Summary
The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.
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A. A.
6 Sept 2023
Verified reviewI am trying to get in touch with a real person to help me return my latest item -that is not listed in the 'order' section- but with no luck, whatsoever. the chatbot keeps giving complete utter suggestions Very frustrating experience.
Reply from Bikeinn.com
Hello Jacques, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would love to verify your issue. Please sign in to your account by using your email address and password and please select My orders. Then, click on the order, select the reason better suits the situation and follow the instructions. If you have difficulties, please contact our customer support or indicate here the item(s) you would like to return and we will open a request manually for you. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Thank you very much. Kind regards
Reply from A. A.
Hi, I can’t find the item in the list. Can you please send me a return form manually? Thank you in advance!
Reply from Bikeinn.com
Hello, We have opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status If you have any questions please communicate directly with returns using that channel. Best regards
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A. A.
6 Sept 2023
Verified reviewGood and fast
Reply from Bikeinn.com
Dear Pawel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewThe service is excellent. The product is at a high level. The product arrives quickly after ordering.
Reply from Bikeinn.com
Dear Jevgeni, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewGreat
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewExpensive postage. Good product. Long time to arrive.
Reply from Bikeinn.com
Hello Paul, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
1 Sept 2023
Verified reviewOutstanding service
Reply from Bikeinn.com
Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewExactly what I was looking for. A good price even with postage. Prompt delivery, happy to recommend.
Reply from Bikeinn.com
Dear Patricia Ann, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewAlways happy when I’ve shopped here - good product range, great prices and service. Love these saddles too - Fizik Argo Vento R1 - so comfortable
Reply from Bikeinn.com
Dear Mike, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewThe service is excellent. The product is at a high level. The product arrives quickly after ordering.
Reply from Bikeinn.com
Dear Jevgeni, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewDelivery date a week late i contacted the chat and basically no help and person not interested i will never use the company again this was for a birthday and charged £16 for delivery for it to be a very late delivery
Reply from Bikeinn.com
Hello Anthony, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. https://gls-group.eu/EU/en/parcel-tracking?match=364079333919 We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
Reply from A. A.
I except that things go wrong but i does not change the fact that £16 i very expensive for a delivery to be so late sorry my review stands
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A. A.
1 Sept 2023
Verified reviewSpeedy dispatch and decent prices, will be using again in the future.
Reply from Bikeinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewGood service, and communication throughout. Quick delivery to the U.K.
Reply from Bikeinn.com
Dear Lee, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewThe item is undersized.. wich is very dissapointing. the lugs can get the full coverage of the plugkey tool. So one of the side will get scorched eventually.
Reply from Bikeinn.com
Hello , We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
28 Aug 2023
Verified revieweverything was OK
Reply from Bikeinn.com
Dear Pavel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
everything was OK wide selection of goods fast delivery
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A. A.
28 Aug 2023
Verified review----
Reply from Bikeinn.com
Dear Mat, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewfast delivery
Reply from Bikeinn.com
Dear Petr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewGot what I ordered quickly. V happy. Thanks
Reply from Bikeinn.com
Dear Jennifer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewAll-round good experience. Product, delivery and communication all excellent.
Reply from Bikeinn.com
Dear Sue, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewReally pleased with my purchase, a great tyre at an excellent price. Took a few days longer to arrive, but bikeinn kept me informed along the way. Tyres fitted and just perfect. Early days yet of course, but cannot fault the service by bikeinn.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewThe right product delivered in time.
Reply from Bikeinn.com
Dear Koen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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