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Review Summary
Glisshop is praised for excellent service, competitive pricing, and a wide range of quality products. Customers appreciate the smooth ordering process and timely delivery.
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Andrew W.
15 Mar 2025
Verified reviewTerrible; the courier left my trainers on an unknown door step on Christmas Eve and they were never found. It took me two months to finally get my money back - up to then I was asking for a replacement or money back and chasing them for a response a couple of times a week. I was able to show that the item had been left on an unknown door step with the couriers photograph plus it specifically stated that they had to be signed for. It wasn't until six weeks into chasing this with Glisshop that they sent me a form to fill in from the courier (Everi) for them to look into it. It took Everi two days to come back to me to say that it had been delivered to the wrong address and a further two weeks for Glisshop to reimburse me. Customer service/care is the worst I have come across and would never use them again. The loss of the trainers was no fault of theirs and it could have been resolved very quickly and professionally; I would then happily purchase further items from them, instead they have lost a customer.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to share your feedback. We apologise for the poor delivery experience with EVRi. Please know that we have since changed our UK delivery partners and now use Parcelforce and Royal Mail to ensure a more reliable and efficient service. In cases involving disputed deliveries, we are required to follow a formal process, which includes an investigation conducted by the carrier. You reported the missing parcel on 24 January, and we received confirmation from EVRi just over two weeks later. A full refund was issued to you on 14 February. We apologise if you feel that the customer care was insufficient and we will review your file internally to see how we can improve our service. Best regards The Glisshop Team
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Amy J.
15 Mar 2025
Verified reviewPerfect loce my helmet! It be good if they gave ylu a dust bag to store the helmet in but that aside love it
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Andrew C.
15 Mar 2025
Verified reviewOrdered from Ireland paid in euros, believe goods were shipped direct from France where the item was in stock, delivered on time. Good price for items and delivery, excellent service.
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Clive B.
15 Mar 2025
Verified reviewExcellent company to deal with I have purchased a lot of ski gear all at good prices and really quick delivery would highly recommend glisshop for buying ski equipment
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Colette G.
7 Mar 2025
Verified reviewExcellent service
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Geoff M.
7 Mar 2025
Verified reviewGreat service and price for the product. The skis were delivered on time, with new bindings mounted and set correctly for my boots. Couldn’t ask for more!
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Andrew S.
7 Mar 2025
Verified reviewEasy to place the order for a set of Rossignol Forza 60 skis, excellent price compared to UK shops delivered in just over a week, really pleased.
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Rob J.
7 Mar 2025
Verified reviewDelivered my skis safe and sound! No problems
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Richard S.
7 Mar 2025
Verified reviewDelivered on time in line with communications. Goods arrived quicker than I was expecting
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Tom C.
7 Mar 2025
Verified reviewGood service, helpful customer support when checking ETA.
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Evans D.
7 Mar 2025
Verified reviewIt was so easy to order my new helmet, t by e delivery was really quick, I ordered too small, then re-ordered a bigger size with no problem whatsoever, the customer service was second to none
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C. D.
7 Mar 2025
Verified reviewItem arrived faster than I expected and exactly what I wanted at excellent price.
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Robert K.
7 Mar 2025
Verified reviewFast, efficient and very professional. The parcel arrived literally in a few days. The purchase at Glisshop encouraged me to visit their website, which is intuitive and easy to use. It's good to browse the offers ;) Thank you and best regards, Robert
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Helen H.
7 Mar 2025
Verified reviewGreat service
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Matthew E.
7 Mar 2025
Verified reviewSkis arrived on time and set-up perfect fit for my existing ski boots.
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Yik C.
7 Mar 2025
Verified reviewWondering if I m supposed to get a free Dynafit package? Since that box was empty. Just curious . Otherwise 5 stars
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Callum G.
7 Mar 2025
Verified reviewGlisshop part 5 star. Evri delivery 1 star. Despite my very well priced order being dispatched soon after I ordered, Evri sat with the parcel for 4 weeks, failing to respond or deliver. Only though Glisshops help and constant chasing did I manage to receive my order 1 day before I went away! Unfortunately, now I know they use Evri, I won't be ordering again. Too many lost or missing parcels and non existent customer service, Evri have ruined another brand..I don't know why companies insist on using this courier, a slight reduction in price surely doesn't compensate for all.the lost customers.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We greatly value the fact that you gave Glisshop a 5-star rating. As for the poor delivery experience, we would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team
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Alex G.
7 Mar 2025
Verified reviewI ordered the wrong lens for my googles. Return and refund was handled exceptionally well. Will use glisshop again purley based on this experience alone.
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Richard C.
7 Mar 2025
Verified reviewSizing for the helmet was wrong , I measured my head as per the website instructions but the helmet was way too small (57 cms head size, needed a large). Not the shops fault.
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Alex W.
7 Mar 2025
Verified reviewCourier missed first delivery then left in an unsafe place. Customer service gave bad advice on the phone on how long it would take and in the end it turned up after I had already left for my ski trip. Customer service didn't do a lot to help after the fact, after promising a 'gesture of apology' I never received anything
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. You placed an order with us on 20 December but did not indicate the length of your ski boots in the mounting form. We contacted you by email the same day and you responded on 26 December with the measurements, only to the ask us to block the order as you were not sure you wanted to go ahead. You finally confirmed that you wanted the order on 3 January and your skis were dispatched with the next shipment to the UK, which was on 7 January. The fact that the skis arrived too late for your trip was therefore largely due to your delay in responding. The skis were delivered on 14 January by EVRi. We agree that they were left in an unsafe place for which we apologise and were happy that you found your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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