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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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A. A.
15 Jul 2023
Verified reviewThe reception desk would have been okay of not arrived damaged, its right on the front where it can be seen. The delivery guy was extremely rude and expected me to lift it into my premises. It weighed a ton. Customers had to help as he just left it on my door step, in a wooden crate, and wouldn't help carry it into my premises. Your website needs to be made clear that you are in Spain. Buyers are not informed you have to pay £150 delivery costs, and taxes to get into the UK, it's left in Dover and up to the buyer to sort it out, if I'm being honest it was an absolute nightmare.
Reply from Quirumed.com
Victoria We are sorry to hear this can you open an aftersales form on the website and we can try to find a solution for the damaged desk? To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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A. A.
15 Jul 2023
Verified reviewStill have not received the item. No update from seller. Very disappointing
Reply from Quirumed.com
Veronica The trasnport agency returned the item to us as they lost the invoice. We will send it out again shortly and send all the tracking information to you once it is sent. For the future You can get the tracking information by following the steps below. 1) PLease log into your Quirumed account by clicing on the link below. https://www.quirumed.com/uk/ - Click on "MY ACCOUNT" 2) Once logged in, go the far left of the screen and click on "ORDERS" 3) Your orders will appear. Click on "VIEW ORDER" of the order you wish to track 4) Just below where it says "print order" there is a section "DELIVERY TIME", please click on this. 5) Just to the right of the of "shipment #........., there is a box that says "TRACKING DETAILS" Click here and it will take you to the link of TNT with the tracking details.
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A. A.
13 Jul 2023
Verified reviewExcellent service, kept informed about order delivery etc and item arrived on time
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A. A.
13 Jul 2023
Verified reviewNot suitable for my husbands needs. Very disappointed with over all quality of the wheelchair . Not very sturdy and the neck rest needed stitching . As it will cost too much to send back was a waste of money !
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A. A.
27 Jun 2023
Verified reviewEasy to order very happy
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A. A.
23 Jun 2023
Verified reviewEasy to deal with item as described quick delivery
Reply from Quirumed.com
Many thanks Andy!
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A. A.
22 Jun 2023
Verified reviewDelivery of one week from placing order…Spain to, Oxfordshire, England…excellent. Delivery driver most helpful, brought box into room where I wanted it.
Reply from Quirumed.com
Many thanks!
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A. A.
22 Jun 2023
Verified reviewThe customer service has been appalling, and extremely slow in responding. The reception desk was badly damaged in 3 different areas, and is unusable. The damage could only be seen when fully unpacked and not visible when the courier dropped it off. Despite photos, about a dozen emails, and phone calls to a number no one picks up, we have not be able to get a refund. AVOID at all costs, we had such a poor experience and have now started legal action to recover our money.
Reply from Quirumed.com
Julie The full refund will be made for the middle of this week. Thankyou for your patience during the proces and we apologise for the inconvenience caused. Kind Regards,
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A. A.
22 Jun 2023
Verified reviewDelivery was faster than anticipated and the quality of product as well was better . Earned my trust , I will order more . Thank you
Reply from Quirumed.com
Many thanks!
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A. A.
22 Jun 2023
Verified reviewvery good quality.
Reply from Quirumed.com
Many thanks!
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A. A.
22 Jun 2023
Verified reviewI always have my concerns when buying large items online from abroad. No need in this case. Nice and smooth from start to finish.
Reply from Quirumed.com
Many thanks!
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A. A.
22 Jun 2023
Verified reviewQuirumed were excellent, although shipping via Fedex/TNT was terrible and unfortunately due to this I probably won't order again as it was such an ordeal dealing with the courier. If there was a different courier I would definitely recommend this company
Reply from Quirumed.com
Many thanks!
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A. A.
22 Jun 2023
Verified reviewPlacing the order on-line was simple, but turned out to be a bit problematic. The website did not allow tracking of the order. So when the wheelchair had not turned up after the advertised period, I phoned the help number. My new best mate Neil was very helpful, and said that PayPal - which I had opted to use - had rejected the order, and would refund the order. And seconds later I received an email from PayPal saying that the money would be back in two days time. I phoned (Neil) again and tried to place the order with my card, but it would not accept it. Neil sent me an email with Quirumed's bank details and a reference to pay on-line. But the Santander web site could not reconcile the registered name on the bank account with the name Neil had sent me. Leap of faith (in Neil) and I forced the transaction through in spite of the Santander warning. It all worked out and I received the chair ten days later. But on the face of it, PayPal and Santander could not verify the transaction - it could have been a scam. Phoned Neil - as requested - to confirm the transaction had gone through, and he said this happened occasionally. But it still seems a leap of faith and Quirumed needs to get its shell companies sorted out.
Reply from Quirumed.com
HI Colin Thansk for the feedback, there was a technical issue with paypal reporting the payment to us and this is why the original order was not registererd as we didn´t recieve the payment. We are glad we could resvole the problem and that you are happy with the wheelchair!! Regards Quirumed
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A. A.
20 Jun 2023
Verified reviewI wanted to buy an electric wheelchair. Quirumed has a great range at various prices, with the differences highlighted for ease of reference. The one I chose was a good price and the process to order was easy, including information on delivery which highlighted the possibility of having to pay customs tax. Although not applicable in my case it was good to know. Very pleased with the ordering experience.
Reply from Quirumed.com
Thanks for the Feedback John!
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A. A.
20 Jun 2023
Verified reviewItem doesn’t build up. Wrong top for the bottom of sofa. Top is curved and doesn’t fit the base.
Reply from Quirumed.com
Caroline Thanks for confirming that, it looks like the manufacturers have put the incorrect to part, we shall pick up the top part and send a the correct part to you. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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A. A.
2 Jun 2023
Verified reviewEverything was simple to do. My order was easily tracked. It arrived 2 days before its delivery date so I was really pleased. I will definitely be using quirumed again.
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A. A.
2 Jun 2023
Verified reviewGood quality product competitive price and prompt delivery
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A. A.
31 May 2023
Verified reviewVery good service
Reply from Quirumed.com
Many thanks!
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A. A.
26 May 2023
Verified reviewThe customer service was very helpful.
Reply from Quirumed.com
Hi Lesley Many thanks for the feedback! Quirumed
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A. A.
19 May 2023
Verified reviewReally impressed. Reception desk looks absolutely gorgeous in my new beauty clinic. Thank you
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