Reviews for Smashinn.com

Total: 372 reviews since 18/01/2021

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4.5

Based on 93 reviews from the last 12 months

  • 77%
  • 11%
  • 4%
  • 3%
  • 5%

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Smashinn is praised for its great product quality, competitive pricing, and fast delivery. Customers consistently express satisfaction with their purchases and overall service.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

Smashinn is praised for its great product quality, competitive pricing, and fast delivery. Customers consistently express satisfaction with their purchases and overall service.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?
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  • 77%
  • 11%
  • 4%
  • 3%
  • 5%

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  • Karen S.

    10 Jul 2025

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    Ordered ASICS trainers and happy with my choice

    Reply from Smashinn.com

    Hello! Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that you are happy with your ASICS trainers. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or questions, please feel free to share. Best regards, Smashinn Team.

  • Andy T.

    8 Jul 2025

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    Order process was easy and efficient however the time it took to deliver my purchase was far too long. Communication on delivery was poor.

    Reply from Smashinn.com

    Hello, Thank you for sharing your experience with us. We're pleased to hear that you found the order process easy and efficient. However, we sincerely apologize for the delay in delivery and the communication issues you faced. Your feedback is invaluable as we strive to improve our services, and we appreciate your understanding. Warm regards, The Smashinn Team

  • Michael M.

    8 Jul 2025

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    Great service. The item arrived within 4-5 days of ordering without any issues

    Reply from Smashinn.com

    Hello! Thank you so much for your wonderful feedback! We're thrilled to hear that your item arrived promptly and that you had a seamless experience with us. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. Warm regards, The Smashinn Team

  • Neven V.

    8 Jul 2025

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    Vrlo profesionalna usluga i dostava je dosla ranije od odgovorenog,top!

    Reply from Smashinn.com

    Hello! Thank you so much for your kind words about our service and early delivery. We’re thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we appreciate your support. Best regards, The Smashinn Team

  • Robin L.

    8 Jul 2025

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    The two tennis shirts were delivered on time and are exactly as described

    Reply from Smashinn.com

    Hello! Thank you for your wonderful feedback regarding your recent experience with us. We're thrilled to hear that your tennis shirts arrived on time and met your expectations. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Best wishes.

  • Alwin S.

    8 Jul 2025

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    Quick delivery and competitive prices!

    Reply from Smashinn.com

    Hello! Thank you so much for your positive review! We’re delighted to hear that you experienced quick delivery and found our prices competitive. Your feedback is truly valued, and it motivates us to keep providing excellent service. We look forward to serving you again in the future! Best wishes, Smashinn Team.

  • Ib chr. H.

    8 Jul 2025

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    Fast an correct

    Reply from Smashinn.com

    Hello! Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you found our service to be fast and accurate. Your satisfaction is our top priority, and feedback like yours motivates us to keep delivering excellent service. We appreciate your support! Best wishes, The Smashinn Team.

  • Rayan A.

    8 Jul 2025

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    Good service

    Reply from Smashinn.com

    Hello! Thank you for taking the time to share your thoughts with us and for your kind words about our service. We truly appreciate your positive feedback and are thrilled to know that you had a great experience. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards, The Smashinn Team

  • Melanie W.

    8 Jul 2025

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    Absolutely horrendous customer service experience. I purchase a racket which was defective, contacted them and they immediately shut me down. Then I sent more photos and then they took several days to reply and ask for more photos. Then I sent more and they told me they would accept the claim but I needed to send photos of the racket completely destroyed for them to process a refund. I did so (smashed it right up), sent photos and then they took several days to say they wanted the destroyed racket posted back to them. COMPLETELY ILLOGICAL LENGTHY PROCESS. They don’t stand behind their products and I would advise to avoid them at all costs. Still waiting for the refund and this has been ongoing for 2 weeks.

    Reply from Smashinn.com

    Dear Melanie, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. A refund was processed a few days ago, you should have received the corresponding amount by now, please consult your bank details. 27/06/2025 09:10:21 - Devolucion importe (klarna): -113.99 GBP We do have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. You are absolutely right that in your case there was some confusion on how to handle the warranty (which differs according to every brand). Please accept our sincerest apologies for any inconvenience caused. Kind regards

  • Paul G.

    3 Jul 2025

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    Arrived in the UK within 5 days of ordering. Great product at a good price. Would buy again.

    Reply from Smashinn.com

    Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Chris M.

    3 Jul 2025

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    Delivery a bit slow but the Padel bat purchased had a tiny issue with the grip. Tried to get some advice how to fix it from SmashINN but the response from them was less than useful. Either return it or go away was the summary. Pity. Prices decent so a good customer service would be great

    Reply from Smashinn.com

    Hello Chris, Thank you for sharing your feedback with us. We sincerely apologize for the slow delivery and the issue you've encountered with the grip of your Padel bat. Please be assured that the experience of our customers is very important to us which is why have now opened a complaint manually for you. Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We appreciate your compliments on our pricing, and we are committed to improving our customer service for a better experience in the future. Best regards, The SmashINN Team

  • D. A.

    3 Jul 2025

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    Process was straightforward. Item as described as a good price. Delivery took much longer than was advertised.

    Reply from Smashinn.com

    Hello, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our process straightforward and that you appreciated the good price of your item. However, we truly empathize with your concerns regarding the delivery time, as we strive to meet our commitments. Your feedback is important to us, and we will use it to improve our service. Best regards, Smashinn Team

  • Yulia S.

    3 Jul 2025

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    High level of service and delivery.

    Reply from Smashinn.com

    Dear Yulia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • René A.

    17 Jun 2025

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    Fast en good!

    Reply from Smashinn.com

    Dear René, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Jessica M.

    17 Jun 2025

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    I ordered 2 Padel bats as gifts for my children. They are exactly as described & arrived in time for their birthdays. My only disappointment was that one had a proper Head carry case & the other was just in a plastic bag.

    Reply from Smashinn.com

    Dear Jessica, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Lars O.

    17 Jun 2025

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    Price was good, delivery fast. However description of the padel racket was not correct (12K in stead of 18K). I tried to send a message, but that option didn’t work on the website.

    Reply from Smashinn.com

    Dear Lars, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Ian M.

    17 Jun 2025

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    Good value, nice range of rackets. Decent communication. Prompt delivery. Thanks!

    Reply from Smashinn.com

    Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Mieke K.

    17 Jun 2025

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    Everything was welk done. Shipment and patiënt.

    Reply from Smashinn.com

    Hello! Thank you for taking the time to share your feedback. We are thrilled to hear that your experience with our shipment and service met your expectations. Your satisfaction is incredibly important to us, and we appreciate your support. We look forward to serving you again in the future! Best regards, The Smashinn Team

  • Carol R.

    17 Jun 2025

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    Great service, arrived as expected

    Reply from Smashinn.com

    Dear Carol, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • Arian K.

    17 Jun 2025

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    Got exactly what I purchased and the tracker was accurate, very happy

    Reply from Smashinn.com

    Dear Arian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Reviews displayed in chronological order

About Smashinn.com

TRADEINN RETAIL SERVICES

Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories offering top deals on brand-name, best-selling items with discounts of up to 70% including brands such as Asics, Adidas, Nike, Head, Joma, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. The extensive range of rackets, strings, balls and grips will satisfy any tennis or padel player and live up to their personal needs to smash that ball properly! Smashinn is one of 18 sports retailers in the Tradeinn Group. With over 2.5 million original products in a 30,000 m² central warehouse and more than 10,000 brands shipped to 180 countries worldwide, Smashinn provides excellent service and a unique shopping experience with complete peace of mind thanks to excellent financing options.

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C/ Pirineus, 9, Celrà 17460

www.tradeinn.com/smashinn/en Sports
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