Customer reviews for tikamoon.co.uk

4.6 / 5

Calculated from 459 reviews obtained over the last 12 months

6566 reviews since 31/01/2020

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Information tikamoon.co.uk

  • Company

    TIKAMOON

  • Description

    We design our own furniture. Our designers and craft people work directly for Tikamoon in our offices and workshops, where they use their expertise to offer the best handmade furniture. Each piece is unique and is delivered ready assembled.

  • Address

    4 ALLEE DU PROGRES 59320 ENGLOS

  • Website

    https://www.tikamoon.co.uk

  • Category

    Home and garden

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Customer reviews

  • 5 / 5
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    Great comms and quick delivery from Tikamoon.

    Review of , following an experience of by MELISSA B. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The website is pretty straight forward and easy to use

    Review of , following an experience of by NIKKI M. *

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  • 5 / 5
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    All very good

    Review of , following an experience of by ZOE B. *

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  • 5 / 5
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    Easy to navigate

    Review of , following an experience of by ANDREW S. *

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  • 5 / 5
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    Very good service. Kept well informed of delivery stages. Would recommend.

    Review of , following an experience of by TARA R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Had some minor issues with the item which tikamoon sorted no questions out. Furniture is stunning would highly recommend!

    Review of , following an experience of by LINDA R. *

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  • 4 / 5
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    I like the furniture, it's good quality. Just let down by the delivery service - same with previous delivery. Overall would recommend though as unique furniture.

    Review of , following an experience of by FRED S. *

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  • 4 / 5
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    The website was easy to use etc however the only complaint I have is sometimes in the pictures there are items which actually aren’t on the site to purchase

    Review of , following an experience of by JULIE M. *

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  • 5 / 5
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    Delivery was at the approximate lead time at time of purchase, given regular updates as the delivery got closer, and the guys who did the delivery did a good job, placing as directed. Room still being finished so I only unpacked and assembled the lightest item to check I was happy with the general finish etc and very pleased with the quality

    Review of , following an experience of by DAN R. *

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  • 1 / 5
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    Absolutely digusted and horrified at the way Tikamoon dealt with my issues. Large garden table arrived and when I unpacked it and started to assemble it found the top of the table was boken and split. Several days & calls later they offered me £130 back to keep the damaged table (which was unusable) giving a broken table a value of £300 ! Why on earth I would anyone take up that offer it was derisory and insulting, especially as I was left over the bank holiday weekend with 8 friends for lunch with no where to sit. Then they insisted that the original packing had to be in place despite the fact that it had been removed and was rain sodden and impossible. More calls and they finally agreed to collect the table (2 more days lost taking time off from work) No gesture, no proper apology not even a voucher or anything but a nice guy on the phone at the end who did agree that I would not have to wait 4 weeks for my money back and it would be returned within a few days. I won't deal with this company again Customer service was terrible.

    Review of , following an experience of by NEIL C. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. We are sorry to hear that you were not happy with the service provided to you and the disappointment in receiving an item that was damaged. We will use your comments and the pictures you provided for future improvements.

  • 4 / 5
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    Very pleased with my chair. Extremely comfortable however I was disappointed with the long delivery. From ordering to delivery took 4 wks

    Review of , following an experience of by ADAM E. *

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  • 5 / 5
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    Site very nice and easy to navigate, quite a wait for delivery but updated appropriately, delivery was timely, efficient and very friendly staff

    Review of , following an experience of by ADELE G. *

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  • 5 / 5
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    The website very easy to navigate . Delivery team were very good as the product was very heavy and the follow up customer dealt with a slight problem very efficiently

    Review of , following an experience of by JORDAN H. *

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  • 3 / 5
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    Delay in supplying my order after taking the full cost of my purchase. Delivery date became to delivery to the themselves not to the customer.

    Review of , following an experience of by RYAN A. *

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  • 5 / 5
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    The rack is beautifully made and very neat. Good delivery and easy to put together. It keeps the bedroom very tidy! I love it! Thank you

    Review of , following an experience of by JANE B. *

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  • 2 / 5
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    Attracted to the sustainable credentials and style, however the order is shipped from Europe which was frustrating when I realised, from an environmental perspective. Item arrived after 10 days and was damaged and a hinge wasn’t screwed in. The damage had white residue, like someone had tried to glue it back together. Customer service offered less than 20% off as compensation or a replacement. We didn’t want more environmental impact, however felt the discount was poor for a visibly damaged item and, what we felt was, deception in the item being glued back together. A replacement took another 10 days and we had to arrange to accept delivery and pay our builder an extra call out to fit. New item was also damaged and we were offered a small amount off which we accepted for ease. The item is stylish but requires treating yourself (eg varnish), is expensive, not as sustainable as I felt was promoted, and there are lengthy delivery times. I wouldn’t order again from Tikamoon.

    Review of , following an experience of by KIRSTEN L. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry that your first item was damaged and that the replacement also had some issues. In an effort to minimize unnecessary transport we are always looking to improve our packaging and quality control and will use your review and the pictures you supplied us for improvement. Most of our teak products do need varnishing or oiling before use, we offer them unprotected so you have the choice of finish and our oak furniture is instead already oiled.

  • 3 / 5
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    I like the style but it doesn’t feel finished -especially for the price- as the wood is untreated and not fit for its intended use in the bathroom as is. We expected for the piece to be ready to use but instead need to treat it first to ensure that the wood is not damaged by the humidity of the bathroom.

    Review of , following an experience of by BRADLEY R. *

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  • 5 / 5
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    Yes it all worked fine.

    Review of , following an experience of by GRANT K. *

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  • 5 / 5
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    All good.

    Review of , following an experience of by YASMINE E. *

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  • 4 / 5
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    Quite navigable, good

    Review of , following an experience of by ROB W. *

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  • 5 / 5
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    Although we ended up returning the item as it felt too big for the space, that was entirely our fault and Tikamoon were extremely helpful and efficient at retrieving the item and refunded us without delay or inconvenience.

    Review of , following an experience of by PAUL W. *

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  • 3 / 5
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    Ok, easy enough.

    Review of , following an experience of by FREDDIE Y. *

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  • 5 / 5
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    Recently purchased a Typo Walnut bathroom vanity unit. From order to delivery excellent service and the quality of the product is excellent.

    Review of , following an experience of by SIENNA W. *

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  • 5 / 5
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    Some really lovely items on this site. Photographs are great and navigation is easy.

    Review of , following an experience of by VICTORIA G. *

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  • 5 / 5
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    Great customer care. Our original marble unit started to crumble 3.5y after purchase. They just provided another one. No questions asked. Great service.

    Review of , following an experience of by PETER C. *

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  • 5 / 5
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    Ordering our table was very simple and had no problems. Our order was delivered exactly when said and delivery guys were very efficient.

    Review of , following an experience of by WENDY B. *

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  • 1 / 5
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    Both products were very badly damaged

    Review of , following an experience of by LAYLA W. *

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  • 5 / 5
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    Easy to use, regular sales - we’ll keep coming back.

    Review of , following an experience of by JAKE R. *

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  • 3 / 5
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    Ordering the product was fine, although it would have been useful when placing the order to have been given an indication of delivery date, rather than saying it will be delivered within 10 days. We were in the middle of a renovation with builders on site some days and this made it difficult to plan. We ordered a cabinet and varnish. The varnish got lost on the way. Tikamoon were happy to refund it, but this was frustrating. The varnish showed up the following week. I ended up sending the cabinet back - Tikamoon refunded without problems.

    Review of , following an experience of by DARREN S. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    Sadly I cannot recommend as the bathroom cabinet arrived damaged in two places. I was very disappointed as I very much liked the look of the cabinet but Tikamoon say they are unable to check items when they get them, they simply ship the items out to the likes of me. The customer service however was good and the refund came quickly. The delivery collection was on time and was professional. As Tikamoon were sadly not prepared to check the item prior to shipping, even when they were aware that there had been a problem first time round, this gave me no confidence to try again. What a real shame!

    Review of , following an experience of by GAVIN W. *

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  • 5 / 5
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    Met all expectations.

    Review of , following an experience of by BRANDON R. *

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  • 5 / 5
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    Brilliant

    Review of , following an experience of by DOMINIC W. *

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  • 5 / 5
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    Very good product Prompt delivery shame they can’t take packaging Good Value and well built

    Review of , following an experience of by STEPHANIE J. *

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  • 3 / 5
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    No specific comments good or bad

    Review of , following an experience of by ETHAN E. *

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  • 5 / 5
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    East to navigate and use.

    Review of , following an experience of by HEATHER B. *

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  • 5 / 5
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    Good

    Review of , following an experience of by LIAM W. *

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  • 5 / 5
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    Beautiful quality love it. Delivery took a while but love it thanks

    Review of , following an experience of by CARRIE A. *

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  • 5 / 5
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    All good

    Review of , following an experience of by NATASHA C. *

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  • 3 / 5
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    We ordered our product on the 04/04 and it’s still not arrived! The company they used to deliver was a complete shambles and we’ve had to have another one sent out again.

    Review of , following an experience of by MAX O. *

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  • 5 / 5
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    The whole process was very simple and professional.

    Review of , following an experience of by BEN D. *

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  • 5 / 5
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    I had been looking for a table for some time and found exactly what I was looking for on the Tikamoon website. All the information was easy to find and the ordering process was clear and straightforward. Delivery time was shorter than expected during the post covid / Brexit time which was a bonus. The table arrived very well packaged and the instructions for assembly (attaching legs) were easy to follow. The table is very well made and solid. We are delighted with our purchase.

    Review of , following an experience of by LUKE A. *

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  • 5 / 5
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    Excellent quality and delivers right on time to the room of my choice, excellent from start to finish

    Review of , following an experience of by SOPHIA B. *

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  • 5 / 5
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    Beautiful basin but sadly very heavy. Had to return it. The customer service and delivery/return was 5/5ii

    Review of , following an experience of by WAYNE R. *

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  • 5 / 5
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    I thought the process from beginning to end was excellent. We were told how long we would have to wait for the order and kept informed as it got closer to the delivery date. On the arrival there was a small amount of damage so we contacted Tikamoon and the issue was dealt with promptly and effectively. Customer services were quick and easy to contact and very professional.

    Review of , following an experience of by VICTORIA W. *

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  • 5 / 5
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    Excellent service from Tikamoon. The chairs arrived but unfortunately were unsuitable, only because they just didn’t suit the space for which I had bought them. I contacted Tikamoon and they quickly arranged for the chairs to be collected. I am most impressed and would definitely use this company again.

    Review of , following an experience of by KATIE W. *

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  • 5 / 5
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    Absolutely great Company. The products are beautiful and finished to a high standard.

    Review of , following an experience of by KELLY L. *

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  • 5 / 5
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    Excellent service, order well packaged & arrived in less than 2 weeks. Very happy.

    Review of , following an experience of by ISAAC W. *

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  • 5 / 5
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    Lovely coffee table - very high quality and just what we wanted. Delivery was fast and very efficient.

    Review of , following an experience of by MARTIN M. *

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  • 5 / 5
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    Ordered two bedside tables, swift delivery, lovely quality. Would definitely recommend.

    Review of , following an experience of by CHRISTOPHER W. *

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  • 1 / 5
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    This stand is not assembled on delivery although the website says it is! Incorrect information on website. Parts broken on arrival. Customer services extremely unhelpful.

    Review of , following an experience of by MIKE C. *

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    Answer by tikamoon.co.uk
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    Thank you for your review. I am sorry that you were unhappy with your purchase and our customer services. We do not like to ship our items with their legs fixed as a standard due to an increase risk of damage in transit. The rest of the unit is assembled and not flat packed. We will take your review into consideration as we are always looking to improve our products and transparency. Best Regards Your Tikamoon Team

  • 5 / 5
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    Easy to navigate!

    Review of , following an experience of by CONNOR M. *

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  • 5 / 5
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    The perfect online shopping experience.

    Review of , following an experience of by ISLA P. *

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  • 1 / 5
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    The bookshelf unit was delivered and the delivery drivers didn’t want to take it to the first floor so we had to lift ourselves. After unpacking we noticed the metal frame leant to the right considerably. Then it took a week to collect! After 6 week delivery lead time and then a week to process the return, we are still without a bookcase! Very frustrating and poor quality from Tikamoon for an expensive purchase.

    Review of , following an experience of by ROB C. *

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    Answer by tikamoon.co.uk
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    Thank you for your review and for bringing this to our attention. I would like to reiterate my colleagues apology for the unit leaning to the side, this is not a standard that we expect and hope we addressed this well for you. I would like to point out that we had booked the collection for you as soon as we heard that you would like to return the item but you are required to confirm a date with our couriers for the collection, as this was not confirmed the collection was delayed. Kind Regards Your Tikamoon Team

  • 5 / 5
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    Kept well informed about delivery changes. While we appreciated that the furniture was well protected and arrived in perfect condition, maybe it would be possible to pack the furniture with something more recyclable and environmentally friendly than polystyrene.

    Review of , following an experience of by SOPHIE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to navigate

    Review of , following an experience of by PETE R. *

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  • 5 / 5
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    item very good and delivered very well packaged and good communication. We commented about a small part of the tables construction but this has been dealt with by the company very quickly

    Review of , following an experience of by JASMINE R. *

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  • 4 / 5
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    the unit I ordered is beautiful, well made and put together, and the quality shines out The only problem is I'm not sure how to take out the bottom drawer to oil it properly, otherwise it would have been 5 stars

    Review of , following an experience of by RAY W. *

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  • 5 / 5
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    Beautiful online shop with lots of choice for stylish solid wooden furniture, easy to navigate and place an order. My side table was packaged really well and delivered on time. Very happy with my shopping experience!

    Review of , following an experience of by EMILY R. *

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  • 4 / 5
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    The site is fine, no issues with using it, and gives good info on the products.

    Review of , following an experience of by FAYE T. *

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  • 5 / 5
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    Furniture exactly what I wanted, very impressed with packaging, so there was no chance it could get damaged in transit. Have been disappointed with other companies when items have arrived damaged or broken. My only complaint is time from ordering to delivery as website stated delivery in three weeks. But over all I am delighted with it.

    Review of , following an experience of by FAYE R. *

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  • 5 / 5
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    A beautiful looking & very well made piece of furniture. Appealing website & love how environmentally aware & responsible they are. Excellent contact process along with super delivery. Drivers pleasant & respectful in my home. Furniture very well packed too. Looks unique & beautiful in my lounge.

    Review of , following an experience of by QUENTIN P. *

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  • 4 / 5
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    Beautiful chairs. Would have been 5 stars if packaging had been more sustainable. There were large sheets of polystyrene to send to landfill. These days there are much more environmentally friendly alternatives available. Recent purchases from another company used 100% recyclable packing materials. Please go greener!

    Review of , following an experience of by GRACE R. *

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  • 5 / 5
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    Good

    Review of , following an experience of by MUHAMMAD H. *

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  • 1 / 5
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    I ordered a sink then cancelled it within minutes over the phone. Tikamoon have not returned my payment and when I call them tell me the cost was never taken, despite me showing them my Paypal statement when it was clearly deducted but not refunded. I have called and emailed several times but no one has sorted this issue out.

    Review of , following an experience of by SCOTT R. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. We are sorry for the confusion but we are glad to see this is now resolved.

  • 4 / 5
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    Product good (Though construction of two shelves sub-standard). Delivery time bad (4 months!)

    Review of , following an experience of by ISAAC W. *

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  • 4 / 5
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    The site was easy to use and had most information available, wish they had more technical info on the bigger pieces of furniture.

    Review of , following an experience of by BENJAMIN C. *

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  • 5 / 5
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    A great site. Good photography. The products are good quality.

    Review of , following an experience of by FREDDIE B. *

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  • 5 / 5
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    Excellent

    Review of , following an experience of by LUKE B. *

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  • 5 / 5
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    Table arrived on time, was well made and packed

    Review of , following an experience of by KEVIN C. *

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  • 4 / 5
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    good value for money

    Review of , following an experience of by DANIEL A. *

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  • 5 / 5
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    Very pleased with the bedhead, it looks really pretty in situ. Delivery much quicker than expected.and communication from Tikamoon and deliverers was excellent. All round a very good experience.

    Review of , following an experience of by SABRINA P. *

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  • 5 / 5
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    I am very happy with the product

    Review of , following an experience of by MIKE S. *

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  • 5 / 5
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    I'm very pleased with the service I got from Tikamoon. I had to change the delivery point - the office staff were very helpful in dealing with that.

    Review of , following an experience of by OLIVER P. *

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  • 5 / 5
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    Arrived within the designated time period

    Review of , following an experience of by LIAM J. *

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  • 5 / 5
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    Good website, easy to order, quality item Quick delivery, very well packed Overall very pleased

    Review of , following an experience of by SABRINA S. *

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  • 5 / 5
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    Delighted with the quality of the Teo wooden garden table! Customer services were very helpful, as I was ordering the table as a 90th Birthday present, to be delivered straight to my parents. Everything went very smoothly and it arrived on time. It's a beautiful table and I would definitely order from Tikamoon again.

    Review of , following an experience of by MATTHEW C. *

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  • 5 / 5
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    Great website

    Review of , following an experience of by ELLIOTT W. *

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  • 5 / 5
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    Brilliant quality

    Review of , following an experience of by KARLIE W. *

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  • 1 / 5
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    The product is really poor quality. The legs did not fit when it was delivered so we had to make some adjustments ourselves. There are lots of cracks and splits in the wood as well. Appalling quality for the price.

    Review of , following an experience of by JOSEPH R. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry to hear that your table did not reach you in perfect condition. We would like to invite you to contact customer service at info@tikamoon.com with some pictures and someone will come back to you with some solutions. Kind regards Your Tikamoon team

  • 5 / 5
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    Great service. Good delivery and easy to exchange one product. Very happy with everything including the lovely quality of furniture

    Review of , following an experience of by NAOMI P. *

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  • 5 / 5
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    I’m always nervous of buying without seeing something, but went with the reviews and wasn’t disappointed. Real wood and great quality. Thank you!

    Review of , following an experience of by LINDA W. *

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  • 5 / 5
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    The delivery lad’s were very good

    Review of , following an experience of by DALE B. *

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  • 5 / 5
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    Delivered in the time they gave me and let me choose a time slot for my convenience, fair prices and good products =)

    Review of , following an experience of by GAVIN P. *

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  • 5 / 5
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    The service from Tikamoon is exemplary! The speed of delivery and free returns should be a business model to be followed by others.

    Review of , following an experience of by JOEL C. *

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  • 5 / 5
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    Everything from start to finish was superb.

    Review of , following an experience of by KARLIE B. *

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  • 5 / 5
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    Beautiful table which looks great in my kitchen. Can’t wait to order the larger version for my hall when it comes back into stock.

    Review of , following an experience of by DAMIEN W. *

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  • 5 / 5
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    Found exactly what I was after on the site by doing a Google browse

    Review of , following an experience of by ALEXANDRA J. *

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  • 5 / 5
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    Ordered a garden table which was beautiful and it delivered very quickly. Cannot recommend enough!

    Review of , following an experience of by SABRINA H. *

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  • 5 / 5
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    Very easy site to use. Good information about the product.

    Review of , following an experience of by GEORGE R. *

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  • 5 / 5
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    The site was a bit tricky. I wasn’t able to buy the oil that I needed to put on the table so had to place a separate order. This incurred two delivery charges when it would have been free if ordered together. However, after an email this was sorted out and charges were refunded.

    Review of , following an experience of by OSCAR C. *

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  • 5 / 5
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    Great service and great products, I love my new Pia rattan arm chair!

    Review of , following an experience of by TYLER C. *

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  • 5 / 5
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    Really pleased, quick delivery, great product beautifully made - really happy with our purchase.

    Review of , following an experience of by EVA M. *

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  • 5 / 5
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    Easy to navigate, accurate descriptions

    Review of , following an experience of by JAMIE W. *

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  • 5 / 5
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    Stylish website, I like that you're not inundated with too much choice.

    Review of , following an experience of by JOEL K. *

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  • 4 / 5
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    Site was easy to use. Good communications and swift delivery.

    Review of , following an experience of by TARA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good service and fair price

    Review of , following an experience of by AMBER D. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I love the console table but the waiting period was so long. Overall - very good

    Review of , following an experience of by KIRSTEN R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very pleased with my furniture although it must have been in a warehouse for a time, needed a good clean and a shine Looks too too now Very happy with service and delivery

    Review of , following an experience of by NIKKI T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to use

    Review of , following an experience of by JOE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    great experience.

    Review of , following an experience of by MAISIE S. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order