Customer reviews for tikamoon.co.uk

Customer reviews

• 1 / 5

  

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  I should have paid more attention to the reviews. The coffee table arrived with multiple defects. It was packaged well and it’s clear that they packaged and sent a defective coffee table without any quality checks! Two parts from the corners were torn off and not in the box. The delivery was also disorganised, not following the procedures explained in the email. I have requested an immediate refund. The refund was provided only after they collected the table. Obviously there is no compensation for sending an useless product to the customer! DO NOT ORDER FROM THIS SHOP.

  Review of 12/08/2022, following an experience of 28/06/2022 by HEATHER B. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry that your order arrived damaged. Unfortunately we are unable to issue a refund to you while you are still in possession of the item, as organised with yourself, we booked the collection for a suitable date and then issue the refund as soon as it was collected. Please be advised that we would not send out a faulty product on purpose. If something has arrived damaged it may have regretfully missed quality control or been damaged in transit and we will always offer multiple solutions to resolve this. Kind Regards Your Tikamoon Team

  Answer by Heather B

  

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  When will my review be published on the website?

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• 5 / 5

  

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  Interesting site - easy to navigate. Goods arrived well packed and easy to assemble.

  Review of 12/08/2022, following an experience of 09/07/2022 by NICK W. *

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• 4 / 5

  

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  Availability dates pretty vague, but other than that well laid out and clear.

  Review of 12/08/2022, following an experience of 07/03/2022 by DYLAN P. *

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• 4 / 5

  

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  I love the products and understand why some appear in more than 1 section but would like to know how to bypass the rooms by knowing the right Jane for the products e.g. is it a cupboard or a cabinet

  Review of 12/08/2022, following an experience of 08/07/2022 by HOLLY W. *

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• 5 / 5

  

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  Excellent

  Review of 12/08/2022, following an experience of 14/07/2022 by EMILY W. *

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• 5 / 5

  

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  I love that wall decoration pieces they are very beautiful made.

  Review of 12/08/2022, following an experience of 07/07/2022 by STEPHANIE W. *

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• 5 / 5

  

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  Excellent all round. Great to deal with!

  Review of 12/08/2022, following an experience of 07/07/2022 by CHELSEA A. *

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• 1 / 5

  

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  Purchased this furniture and did not realise it came unprotected. Now I have to find someone to come and varnish the table for me. Not to mention you have to purchase from them for £20. Very frustrating. Best to buy furniture that comes already protected.

  Review of 12/08/2022, following an experience of 07/07/2022 by FAYE C. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am sorry that you did not see your product was not varnished or oiled. This is mentioned in the product description of all of our wooden items. Most of our Oak products are already oiled while the Teak require a finishing touch, this is so the customer has a choice of how the product should look and feel as there is a large difference between oils and varnishes. Please be advised that we recommend the products that we sell but should you wish to use something locally that is not a problem, but please test it on the underside of the unit to make sure that it will not stain the unit in a way you do not want. Should you wish to return your item, we have a 60 day free returns policy. For this, please contact us. Kind Regards Your Tikamoon Team

  Answer by Faye C

  

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  too late for returns as there is already a ring mark on the surface. I would say you are best off selling the item with options of finish.

  Answer by Faye C

  

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  too late for returns as there is already a ring mark on the surface. I would say you are best off selling the item with options of finish.

  Answer by tikamoon.co.uk

  

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  Thank you for your response and cooperation. To remove the ring mark on the surface, you need to sand gently in the direction of the grain for a millimetre or two, this will bring the unit back to how it originally looked. Teak is an incredibly dense wood and the mark will not be deep in the wood. You can then protect the unit with oil or varnish to stop it staining further. Kind Regards Your Tikamoon Team

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• 5 / 5

  

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  Finding what I needed was easy and there was enough information on the web site.

  Review of 12/08/2022, following an experience of 07/07/2022 by KYLE O. *

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• 5 / 5

  

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  A nice website with good visuals including 3D rotation.

  Review of 12/08/2022, following an experience of 08/07/2022 by JULIA S. *

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• 4 / 5

  

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  The delivery driver placed the box containing my console table on the doorstep took a photo and walked away leaving me to lift it into the house myself. As I have a back problem i was not impressed.

  Review of 12/08/2022, following an experience of 08/07/2022 by NICK W. *

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• 4 / 5

  

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  Found the site easy to use and place order

  Review of 12/08/2022, following an experience of 05/07/2022 by CAROLE H. *

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• 5 / 5

  

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  Stylish furniture which is a bit different and really suits our new flat. Well built and finished and only needed minimum assembly (bolt on feet).

  Review of 12/08/2022, following an experience of 01/07/2022 by GORDON P. *

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• 5 / 5

  

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  Very easy to find the product I wanted and check out appearance etc

  Review of 12/08/2022, following an experience of 03/07/2022 by STACEY D. *

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• 4 / 5

  

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  Excellent piece of furniture, really happy with the wood and the overall quality. There were a couple of nicks on the legs and underneath the cupboard when it was delivered but nothing visible or serious. Just a bit disappointing but it hasn’t changed how much we love the sideboard.

  Review of 12/08/2022, following an experience of 03/07/2022 by ELLIOT W. *

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• 5 / 5

  

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  Excellent range of furniture. Great introductory offer.

  Review of 12/08/2022, following an experience of 02/05/2022 by WILLIAM M. *

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• 4 / 5

  

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  Tikamoon site is easy to use and information such as measurements are quick to find

  Review of 12/08/2022, following an experience of 05/07/2022 by KIRSTEN E. *

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• 5 / 5

  

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  Great service

  Review of 12/08/2022, following an experience of 02/07/2022 by JORDAN M. *

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• 5 / 5

  

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  Great quality and customer service. All the items that I bought were solid wood, beautiful and high-end.

  Review of 12/08/2022, following an experience of 06/03/2022 by NAOMI R. *

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• 5 / 5

  

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  Great quality and customer service. All the items are beautiful and high-end.

  Review of 12/08/2022, following an experience of 02/04/2022 by ELLIOTT M. *

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• 3 / 5

  

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  Lovely product but significant delays to delivery compared with estimated time and little certainty in communications.

  Review of 12/08/2022, following an experience of 06/02/2022 by ADAM R. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. As we are based in France, your items need to pass through customs and then be delivered by a third party so it is very difficult for us to give exact dates. If an item is not on ready in our warehouse it means that it's either in production or going through quality control and both of these things also have variables. I hope this helps explain why we can't give exact dates until the order has passed customs and is much closer to you. Kind Regards Your Tikamoon Team

• 1 / 5

  

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  I don’t care about the site

  Review of 02/08/2022, following an experience of 04/08/2021 by LUKE J. *

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  Answer by tikamoon.co.uk

  

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  Thank you for responding to a prompt to review us. Please feel free to contact us or amend this review if there is anything specific we can improve on.

  Answer by Luke J

  

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  You have not commented on the main part of my feedback?

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• 5 / 5

  

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  Extremely satisfied with our order. The website was easy to navigate with helpful suggestions. The ordering process was simple with clear confirmation of the expected delivery time. The actual delivery was ahead of schedule. The delivery men were very professional and helpful. All round, an excellent service.

  Review of 02/08/2022, following an experience of 10/04/2022 by ADELE J. *

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• 4 / 5

  

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  Great site with some gorgeous items!

  Review of 29/07/2022, following an experience of 02/05/2022 by ALEX L. *

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• 5 / 5

  

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  Easy to use and good product images.

  Review of 29/07/2022, following an experience of 27/06/2022 by SALLY S. *

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• 5 / 5

  

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  Great

  Review of 28/07/2022, following an experience of 28/06/2022 by OSCAR M. *

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• 5 / 5

  

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  Excellent service. We changed our mind and with a week the item was collected and refunded, no issues at all

  Review of 27/07/2022, following an experience of 29/06/2022 by MIKE T. *

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• 5 / 5

  

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  Excellent all round

  Review of 26/07/2022, following an experience of 26/06/2022 by HELEN M. *

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• 3 / 5

  

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  Easy to assemble very nice console not very heavy

  Review of 26/07/2022, following an experience of 20/06/2022 by RYAN R. *

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• 5 / 5

  

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  I found Tikamoon the best furniture site I have ever used. The delivery and the couriers were excellent. They communicated through email and by phone and my order was delivered exactly on time and with no defects. I had to return my item as the colour was wrong. It was a beautiful sideboard, however, it did not suit my surroundings. My return was handled with the same professional service as my delivery of the sideboard and money refunded within two days. An amazing company to deal with. I will certainly buy from Tikamoon again.

  Review of 26/07/2022, following an experience of 25/06/2022 by KEELEY T. *

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• 5 / 5

  

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  Very satisfied with our order.

  Review of 26/07/2022, following an experience of 09/06/2022 by CARMEN W. *

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• 5 / 5

  

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  Easy to order, delivery fine,

  Review of 26/07/2022, following an experience of 18/06/2022 by BECKY P. *

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• 5 / 5

  

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  5 easy to use. Unlike this review site!

  Review of 26/07/2022, following an experience of 17/06/2022 by WENDY M. *

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• 3 / 5

  

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  Great first product. Next 3 prices not so. Timamoon were quick to make amends with a discount of future order. We received an item that had previously been used and not checked prior to resending. Courier company BJS also provided a quick apology.

  Review of 26/07/2022, following an experience of 17/06/2022 by LISA H. *

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• 5 / 5

  

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  Lovely stuff!

  Review of 26/07/2022, following an experience of 18/04/2022 by IAN H. *

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• 5 / 5

  

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  Excellent, the table quality is great and same with the website photos. Enjoy

  Review of 26/07/2022, following an experience of 29/03/2022 by ADRIAN W. *

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• 4 / 5

  

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  I was happy with the service and delivery. The product I bought was of less quality than I expected. The 3 buckles were poorly and cheaply made. After the first use they’re starting to show signs of wear. I would have hoped they would have been made from leather.

  Review of 26/07/2022, following an experience of 19/06/2022 by FREDDIE S. *

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• 5 / 5

  

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  Excellent piece of furniture, well packaged and arrived promptly.

  Review of 26/07/2022, following an experience of 24/06/2022 by VICKY B. *

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• 5 / 5

  

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  Really love the bowl I purchased. Good quality and excellent service . Arrived in good time and very well packaged

  Review of 26/07/2022, following an experience of 08/06/2022 by ALAN L. *

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• 3 / 5

  

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  Site was fine

  Review of 26/07/2022, following an experience of 15/05/2022 by JAKE T. *

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• 5 / 5

  

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  Quick delivery, very good service.

  Review of 26/07/2022, following an experience of 22/06/2022 by JAKE R. *

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• 5 / 5

  

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  Although I had to return the vanity unit I purchased I was very happy with the service received from this company.

  Review of 26/07/2022, following an experience of 22/06/2022 by BRUCE J. *

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• 5 / 5

  

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  Good efficient delivery , cupboard lovely . A little mishap handled really well . Really good customer service . So pleased I bought something else that arrived last week

  Review of 26/07/2022, following an experience of 21/06/2022 by LINDA E. *

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• 4 / 5

  

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  Clear website with well presented images and products. Delivery service was excellent giving advance notice and good communication leading up to the delivery.

  Review of 26/07/2022, following an experience of 25/06/2022 by KYLE C. *

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• 5 / 5

  

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  The website is very clear and easy to navigate.

  Review of 26/07/2022, following an experience of 20/05/2022 by SONIA M. *

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• 5 / 5

  

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  I found the site easy to navigate and responsive. The products were well described with measurements. The product I bought matched the description. I was disappointed that although the delivery arrived as described, it did not include unpacking the table and taking away the packing material. As the table was very heavy i needed help to unpack it. However it looks great in position.

  Review of 26/07/2022, following an experience of 20/03/2022 by SEBASTIAN C. *

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• 4 / 5

  

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  Fantastic love it. Already recommended

  Review of 26/07/2022, following an experience of 20/03/2022 by CHELSEA S. *

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• 5 / 5

  

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  Smooth order and delivery.

  Review of 26/07/2022, following an experience of 12/06/2022 by OLIVIA M. *

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• 2 / 5

  

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  Beautiful furniture this is the 3rd piece ordered. However it arrived damaged in the interior, no fault of the carriers. Reported it promptly, no complaint there, but the offer of compensation was £70 eventually raised to £100 with the alternative of returning it. Alas, I am not of an age that would find returning it easy,

  Review of 26/07/2022, following an experience of 03/05/2022 by RACHEL H. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am sorry that the item arrived damaged in the interior and that this was resolved for you. Kind regards Your Tikamoon Team

  Answer by Rachel H

  

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  It was resolved not to my satisfaction. This item should NEVER have passed your quality control, a basic glance would have seen the damaged Interior. Your beautiful furniture is let down by the human element therefore, I am reluctant to purchase more. Dayla Trumble

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• 5 / 5

  

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  The bamboo towel rail is a lovely design, it’s beautiful and functional. I am really pleased with this purchase, thank you!

  Review of 12/07/2022, following an experience of 16/06/2022 by FRANK R. *

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• 5 / 5

  

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  High quality furniture, good customer service and easy to navigate site

  Review of 12/07/2022, following an experience of 29/04/2022 by ELIZABETH W. *

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• 5 / 5

  

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  Beautifully designed and made piece of furniture - and the only design we could find which fitted the limited space we had available.

  Review of 12/07/2022, following an experience of 10/05/2022 by LINDSAY J. *

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• 4 / 5

  

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  I like the website and the products, however, the colours are a little difficult to evaluate online.

  Review of 12/07/2022, following an experience of 15/02/2022 by TIFFANY W. *

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• 3 / 5

  

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  As we never actually received our order I can’t comment on the item! Waited 6weeks for delivery of tv unit BJS connected us about delivery then on the day cancelled as the van had broke down!!! Delivery was then for the following week and on the day was told that delivery would not go ahead this day either as the driver felt ill!!! All excuses not sure why don’t think they actually have the items. Got in touch thorough a online chat to cancel order as by this time got fed up with being mucked about 5 stars to the person who dealt with my refund instantly! Not the greatest s experience and won’t be bothering with this company again!

  Review of 11/07/2022, following an experience of 22/05/2022 by JIM B. *

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• 5 / 5

  

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  Wish I had found the site sooner. As I would have ordered more.

  Review of 11/07/2022, following an experience of 20/04/2022 by EDWARD H. *

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• 5 / 5

  

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  Trouble free ordering and arrived on time

  Review of 11/07/2022, following an experience of 23/03/2022 by JOSEPH R. *

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• 5 / 5

  

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  ***

  Review of 11/07/2022, following an experience of 14/03/2022 by NEIL R. *

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• 4 / 5

  

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  Furniture as good as the photos in the ad, and much admired, delivery on time although one piece had very slight damage although not enough to complain about.

  Review of 11/07/2022, following an experience of 13/06/2022 by NATASHA S. *

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• 5 / 5

  

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  Excellent service wasn’t disappointed in any way with purchase.

  Review of 11/07/2022, following an experience of 04/05/2022 by JULIE P. *

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• 3 / 5

  

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  The website is fine.

  Review of 10/07/2022, following an experience of 02/05/2022 by SCOTT L. *

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• 5 / 5

  

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  Excellent site, great navigation.

  Review of 09/07/2022, following an experience of 08/06/2022 by PAULINE W. *

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• 4 / 5

  

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  I’m very happy with my outdoor furniture purchase. Looks really good. Arrived with a couple of scratches gained in transit. Only downside was delivery company whose delivery men arrived without face masks and no shoe covers! What was strange was the courier had covid policy with clear expectations for customers. Other than that delivery went okay.

  Review of 08/07/2022, following an experience of 29/05/2022 by MICHAEL E. *

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• 4 / 5

  

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  Ordered a mirror which arrived promptly but cracked. Customer services were quick and efficient in sending a replacement

  Review of 06/07/2022, following an experience of 09/06/2022 by JULIA W. *

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• 5 / 5

  

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  great website and selection of high quality, unique products

  Review of 06/07/2022, following an experience of 05/06/2022 by ALAN T. *

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• 5 / 5

  

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  Good

  Review of 06/07/2022, following an experience of 05/06/2022 by ABIGAIL R. *

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• 4 / 5

  

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  Good.

  Review of 05/07/2022, following an experience of 11/02/2022 by MASON C. *

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• 5 / 5

  

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  Great product, well made, packaged and dispatched promptly been great to deal With, would recommend

  Review of 05/07/2022, following an experience of 05/06/2022 by HOLLY P. *

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• 3 / 5

  

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  The website is easy to navigate and very straightforward to find details of the furniture on offer. I wish that more information was provided on each furniture page about the finish of natural wood products e.g. type and colour of oil used. I have not looked at other products.

  Review of 05/07/2022, following an experience of 06/02/2022 by MIA R. *

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• 5 / 5

  

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  Website is very attractive to use . Delivered on time

  Review of 05/07/2022, following an experience of 02/05/2022 by KIMBERLY P. *

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• 5 / 5

  

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  Excellent product. Beautiful solid oak, easy install, looks fantastic. Very well packaged, no damage, extremely happy!

  Review of 04/07/2022, following an experience of 01/05/2022 by ELLIE R. *

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• 5 / 5

  

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  Description was accurate and product was exactly what we needed.

  Review of 04/07/2022, following an experience of 21/04/2022 by COLIN K. *

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• 5 / 5

  

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  Nice easy to use site.

  Review of 04/07/2022, following an experience of 13/05/2022 by LISA J. *

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• 5 / 5

  

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  Easy to use

  Review of 03/07/2022, following an experience of 13/01/2022 by ROSIE W. *

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• 3 / 5

  

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  I ordered 3 mirrors and one of them is broken

  Review of 03/07/2022, following an experience of 03/06/2022 by LILLY L. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I'm sorry to hear one of the mirrors broke in transit. Please can you email us at info@tikamoon.com with a picture of the mirror so we can deal with this for you. Kind Regards Your Tikamoon Team

• 4 / 5

  

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  I have purchased from Tikamoon previously and been very happy, however on this occasion my order for a set of garden chairs was delivered with one chair missing. I have since been told that this chair is now out of stock/production and cannot be replaced so I can either have a refund for the missing chair or a different chair. This is very disappointing as I now have a set of seven chairs rather than eight and I need eight so will probably have to order an odd chair. Not ideal!

  Review of 02/07/2022, following an experience of 20/04/2022 by RUBY W. *

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• 5 / 5

  

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  Easy to navigate and well presented

  Review of 30/06/2022, following an experience of 20/03/2022 by SUZANNE K. *

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• 5 / 5

  

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  Excellent

  Review of 30/06/2022, following an experience of 26/05/2022 by KATIE R. *

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• 4 / 5

  

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  Great quality furniture although there was minor damage on the inside - not noticable and not worth contacting customer services to order a replacement etc.

  Review of 29/06/2022, following an experience of 18/05/2022 by CHARLES J. *

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• 4 / 5

  

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  The sets of drawers look great and are solidly made and well packaged. One drawer sticks a little but that may ease over time. My only concern is that after waiting so long for them to be delivered, if there was a need to return one item (we ordered 4) i would probably have to insist on returning all rather than wait months again. But having said that ididnt return anything and im pleased with the furniture.

  Review of 29/06/2022, following an experience of 29/01/2022 by HANNAH M. *

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• 5 / 5

  

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  Quick turnaround and delivery process was smooth. The product was also well packed.

  Review of 29/06/2022, following an experience of 29/05/2022 by JAYDEN C. *

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• 4 / 5

  

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  As far as I'm aware, the site was good

  Review of 29/06/2022, following an experience of 21/03/2022 by LOUIS S. *

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• 5 / 5

  

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  The website was simple to navigate and easy to place order.The Website was simple to navigate and ordering was easy.The long delivery time made me impatient and anxious but contact with Tikamoon by email was easy and their reassuring response prompt. Delivery was made exactly on time and as promised by two polite young men who kept us well advised of their itinery throughout the day of due arrival. The item was securely packaged and arrived safely and undamaged.I would not hesitate to make another purchase in future.

  Review of 29/06/2022, following an experience of 08/02/2022 by DAVID J. *

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• 5 / 5

  

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  Easy site to navigate, excellent customer service

  Review of 29/06/2022, following an experience of 25/05/2022 by FRED B. *

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• 5 / 5

  

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  It was OK, a bit lond delivery. Good product selection and unique.

  Review of 29/06/2022, following an experience of 31/05/2022 by ALEX R. *

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• 5 / 5

  

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  A lovely cabinet, had already bought one and was very pleased with this. Looks good, seems well made too. Delivery took longer than the company expected and though I wasn't given a specific delivery date, they contacted me to ask if I still wanted the item and if I was prepared to wait a few weeks more, they would refund the delivery charge. This was very nice of them, so I think the customer service is very good. The only downside is that products are a bit expensive for me but I do think they're worth the money.

  Review of 29/06/2022, following an experience of 05/04/2022 by LOLA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selection of products and good quality. Delivery team were excellent

  Review of 29/06/2022, following an experience of 29/05/2022 by SEAN E. *

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• 5 / 5

  

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  Happy with the communication and delivery. Highly recommend. We’ve not installed the sink yet but I can only hope the quality is a good as what we’ve seen so far.

  Review of 29/06/2022, following an experience of 27/05/2022 by TIM B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful pieces of furniture. Excellent strong packaging for transport. First class customer service.

  Review of 29/06/2022, following an experience of 28/04/2022 by JENNIFER J. *

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• 4 / 5

  

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  Easy website to use the website

  Review of 29/06/2022, following an experience of 26/05/2022 by ALFIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was very easy to place an order online. Customer Services was excellent I wanted to return an item for a refund and the whole process was dealt with ease. This company is great would not hesitate to use them again and would highly recommend to others.

  Review of 29/06/2022, following an experience of 01/06/2022 by LAUREN C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Fine

  Review of 29/06/2022, following an experience of 14/05/2022 by JACOB H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good quality product although delivery time is a quite long. Need to pay attention to the fine print. Some of the wood furniture is not finished and you need to put on varnish or oil yourself. Overall happy with customer service and quality of furniture though.

  Review of 29/06/2022, following an experience of 26/05/2022 by FREYA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, my item was very well protected and arrived in perfect condition. It looks exactly as shown in the photos on tikamoon

  Review of 29/06/2022, following an experience of 29/05/2022 by YVONNE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I didn’t really have any dealings with customer service. It took 6weeks for delivery but over all it was an easy process and they were good with amending details.

  Review of 29/06/2022, following an experience of 13/04/2022 by LAUREN S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The website is very intuitive, easy and works well.

  Review of 29/06/2022, following an experience of 12/02/2022 by ANDREW R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy enough to use

  Review of 29/06/2022, following an experience of 21/05/2022 by CHELSEA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good

  Review of 29/06/2022, following an experience of 19/05/2022 by SOFIA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Ordered a Temis acacia bar cabinet. The legs on the item were faulty and it tipped over within a week of assembly, almost smashing all of the bottles inside. Tikamoon customer service were helpful and responsive and I ended up accepting a partial refund as a return of such a large was just unworkable. Now I have lovely cabinet, just without any legs!

  Review of 29/06/2022, following an experience of 29/01/2022 by ELLIOTT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Satisfied

  Review of 29/06/2022, following an experience of 24/05/2022 by JOANNE J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Generally useful and easy to follow

  Review of 29/06/2022, following an experience of 04/05/2022 by MIA R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order