Customer reviews for tikamoon.co.uk

Customer reviews

• 5 / 5

  

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  Very good site

  Review of 19/10/2022, following an experience of 22/09/2022 by EVELYN B. *

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• 4 / 5

  

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  This is the second time I have ordered these pieces. Sent the first order back as the woods were completely different colours (one walnut colour and one teak colour)Happy with all aspects of this second delivery, everything as I had hoped the first one would be.

  Review of 19/10/2022, following an experience of 22/07/2022 by KIMBERLY S. *

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• 5 / 5

  

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  Excellent product. Solid and well finished

  Review of 19/10/2022, following an experience of 22/09/2022 by PHOEBE C. *

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• 2 / 5

  

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  I have emailed regarding a bit of damage on item delivered and have received no reply…

  Review of 18/10/2022, following an experience of 29/08/2022 by TONY L. *

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  Answer by tikamoon.co.uk

  

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  Thank you for review I've had a look for any emails from your email address and although I can see some previous correspondence there is nothing recent. Please can you resend the email to info@tikamoon.com and we will be happy to help. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Fast despatch and easy purchase

  Review of 18/10/2022, following an experience of 17/09/2022 by ALFIE C. *

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• 1 / 5

  

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  Our whole experience of dealing with Tikamoon has been extremely poor. It is probably the worst experience we have had of dealing with any online retailer. They have a lovely website and appear to have some beautiful items available hence we ordered the console table as we had been looking for something for our landing for many months Originally much earlier in the year, we were advised that the item was out of stock. We liked the item so decided to wait. It was around three months before it became available again. Delighted it was back in stock we were then told that there was a further four-month wait which was extremely frustrating (we were only aware of this once we'd placed our order). but in good faith, we decided to wait. We received no updates until we were advised that the item had been dispatched and would be delivered by GLS. At this point, we were on holiday. The parcel was delivered by Evri. As we were on holiday there was no one there to receive the item. It was left outside our front door and we did not arrive back from holiday until four days later. This was totally unacceptable and could have resulted in the item being stolen or damaged by the elements.

  Review of 18/10/2022, following an experience of 17/06/2022 by NICK C. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am very sorry to hear that you are not happy with our service but I am glad to see that we have collected your item and issued a full refund to you in the meantime. Unfortunately when you looked to place your order the item was out of stock and as such not available for purchase. Once production started on the item again and they were available to purchase, they were listed as a 4 month delivery. I am very sorry for the misunderstanding but they were not delayed further. We will forward your review of the courier company, Evri, onto our transport team, please be advised that due to the ongoing strikes in the UK we unfortunately are required to use them but are hoping to move away from them soon. Kind Regards Your Tikamoon Team

  Answer by Nick C

  

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  Thank you for your response. Whilst you have provided a full refund this is a legal requirement under the Consumer Rights Act 2015 when a product is not of satisfactory quality. You have fulfilled your statutory responsibility and no more. From the point that we tried to buy the product to the point it was delivered we waited approximately seven months (which included several months for the item to come back into stock and delivery time). However you wish to frame it, this it is not great customer experience. I would suggest that you take a look at the comments that I posted about the Thaki console table as well as this will give you an additional level of detail on my rating. I have tried to be balanced and fair in my rating but there were numerous issues that meant you scored so poorly. I would expect that this product review will also be published in the spirit of open and transparent communication.

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• 5 / 5

  

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  Clear

  Review of 18/10/2022, following an experience of 22/09/2022 by CARMEN S. *

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• 5 / 5

  

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  Excellent product, great quality, communication was great and delivery first class.

  Review of 15/10/2022, following an experience of 17/09/2022 by WILLIAM L. *

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• 5 / 5

  

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  I love the products in Tikamoon!

  Review of 15/10/2022, following an experience of 12/09/2022 by ZOE K. *

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• 1 / 5

  

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  The product took almost 6 months to be delivered - yes that s right almost half a year! Tikamoon only informed me of the delay when I called them to find out what was going on and provided very little in the way of compensation.

  Review of 13/10/2022, following an experience of 19/04/2022 by MOLLY M. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am very sorry that your order was delayed. When you placed the order it was still in the early stages of production and listed as 4 months. Unfortunately, due to problems in the transport of the item to our warehouse here in France your new vanity was held up. I hope that it has arrived in perfect condition and you are happy with the product however. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Worried this company doesn't have enough man power to solve issues with faulty products

  Review of 13/10/2022, following an experience of 12/09/2022 by VICKY K. *

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• 5 / 5

  

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  Tikamoon provided excellent customer service. I ended up making a return due to items I ordered just feeling too large, and they provided fast and helpful return service as well.

  Review of 11/10/2022, following an experience of 05/09/2022 by MATILDA R. *

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• 5 / 5

  

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  The website is user friendly and easy to navigate. Delivery was on time. Unfortunately the product was marked and not as expected. Photos were sent to Tikamoon who responded in a timely manner with a partial refund, which I accepted. The product is exactly what I was looking for, however although it looks good it’s not very well made. Looking underneath and behind the drawers there’s no workmanship, it’s shoddy and not very well made, but it looks good and I’m happy. In my opinion this product is overpriced.

  Review of 10/10/2022, following an experience of 12/09/2022 by NICK S. *

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• 5 / 5

  

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  Excellent quality, amazing customer service, when there was a problem with the delivery company it was sorted very quickly

  Review of 05/10/2022, following an experience of 07/09/2022 by ALEXANDRA P. *

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• 5 / 5

  

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  From purchase to delivery, I was kept informed. The chest was just delightful and exceptional quality.

  Review of 05/10/2022, following an experience of 08/09/2022 by DOMINIC B. *

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• 5 / 5

  

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  Very easy to navigate and items are clearly listed with dimensions and product descriptions.

  Review of 05/10/2022, following an experience of 04/09/2022 by ALEXANDER P. *

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• 5 / 5

  

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  Simple to navigate

  Review of 05/10/2022, following an experience of 23/07/2022 by HELEN W. *

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• 5 / 5

  

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  Polite staff, speed of work and quality at altitude. Politeness of delivery staff and managers. Quality and completeness of furniture. Delivery within the specified time. I recommend

  Review of 05/10/2022, following an experience of 03/09/2022 by DARREN S. *

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• 5 / 5

  

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  All very straight forward. Fast and easy delivery.

  Review of 05/10/2022, following an experience of 07/09/2022 by LILY R. *

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• 5 / 5

  

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  I ordered 2 x Ibyza basins for my bathroom, which were delivered within the time scale specified. They were beautiful hand made marble basins, but were different in shape. I spoke with customers services and explained. They were very helpful and dealt with my issue immediately, sending me two new basins. Excellent service - very pleased.

  Review of 04/10/2022, following an experience of 07/08/2022 by LAYLA W. *

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• 3 / 5

  

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  Poor quality furniture

  Review of 04/10/2022, following an experience of 04/09/2022 by DOMINIC A. *

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• 5 / 5

  

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  Easy navigation of the site and lovely choices. Our headstand was delivered within the expected timeframe and with care. Delivery man was very helpful and friendly and the headstand itself is beautiful. Very happy!

  Review of 04/10/2022, following an experience of 06/09/2022 by MEGAN T. *

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• 5 / 5

  

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  extremly happy, i had a issue with delivery and Tikamoon was on it in an instant All sorted by their representatives which in my opinion that's what should happened with other manufacturers across the board when buying goods.

  Review of 02/10/2022, following an experience of 03/09/2022 by MEGAN R. *

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• 5 / 5

  

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  Extremely easy delivery and returns. Excellent quality products. I had to return my items, not because they weren’t gorgeous, but they weren’t suitable for our space. Returns were super easy and they got collected from home free of charge. Fills me with confidence to purchase again and again. Thank you Tikamoon!

  Review of 02/10/2022, following an experience of 04/09/2022 by CONNOR B. *

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• 5 / 5

  

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  It was really smooth and straightforward order/delivery. Easy to navigate the site.

  Review of 01/10/2022, following an experience of 04/09/2022 by RUBY C. *

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• 5 / 5

  

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  Great site, with excellent pictures of the products. Delivery was within the time frame and the drivers were really polite and helpful.

  Review of 01/10/2022, following an experience of 04/09/2022 by GRANT K. *

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• 4 / 5

  

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  Ordering and delivery were flawless. There was an issue with my product, which had a couple of missing pieces, but it was reasonably easy to get hold of customer service to report the issue. Initially, they offered to replace the whole product, and as an alternative they offered a generous cash discount, which was more than sufficient to cover the costs of me replacing the missing parts myself. My impression is that, to meet the massive backlog of orders that all home furniture makers have experience during and after the Covid-19 pandemic, there has been a dip in quality controls at Tikamoon, so there is currently some risk to buying from this supplier. Nevertheless, overall I was happy with the resolution to my issue, and I would take the risk to buy from Tikamoon again in the future.

  Review of 29/09/2022, following an experience of 28/08/2022 by THEO S. *

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• 3 / 5

  

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  we ordered the product in Ap ril, delivery was in September

  Review of 29/09/2022, following an experience of 12/04/2022 by ELSIE P. *

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• 4 / 5

  

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  Overall good

  Review of 29/09/2022, following an experience of 02/05/2022 by NOAH K. *

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• 5 / 5

  

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  Great communication and delivery

  Review of 29/09/2022, following an experience of 04/04/2022 by BEN A. *

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• 5 / 5

  

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  ...

  Review of 29/09/2022, following an experience of 21/08/2022 by HARRY P. *

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• 5 / 5

  

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  The product came on time, was as expected and we are delighted with the product

  Review of 29/09/2022, following an experience of 24/08/2022 by CHELSEA J. *

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• 5 / 5

  

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  The chairs are lovely, were very well packaged and fit perfectly in our dining room. I couldn't believe the extensive trial and return policy, even though we didn't have to make use of it.

  Review of 29/09/2022, following an experience of 01/09/2022 by JASON S. *

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• 5 / 5

  

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  Loved browsing the Tikamoon website. So many nice unusual pieces to choose from. 2nd delivery much faster than 1st which was slow in arriving. Furniture all carefully packaged. Will definitely return

  Review of 29/09/2022, following an experience of 19/08/2022 by TRACY B. *

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• 5 / 5

  

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  Lovely furniture! Really pleased with it. My only criticism is that the packaging could have been more environmentally friendly.

  Review of 29/09/2022, following an experience of 26/08/2022 by EDWARD B. *

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• 5 / 5

  

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  Amazing selection of furniture!

  Review of 29/09/2022, following an experience of 27/08/2022 by JASMINE M. *

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• 5 / 5

  

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  Website easy to us

  Review of 29/09/2022, following an experience of 27/08/2022 by ROB B. *

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• 1 / 5

  

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  The goods arrived in a timely manner but damaged. The return process straight forward. However awaiting refund of money with no communication

  Review of 29/09/2022, following an experience of 25/08/2022 by EMMA J. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am sorry that your vanities arrived damaged. I can see you have been refunded now. Please be advised that we process the refunds automatically once they arrive back in our warehouse, or the customer can reach out to us to receive an early refund once we can verify the collection took place. Kind Regards Your Tikamoon Team

• 3 / 5

  

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  Hi, looked forward to this delivery. Read through my emailed invoice /delivery report. Noted contradictions eg. The box WAS damaged in several places. Scrapes where found on a cpl of pieces. Other pieces very roughly cut & splinted. I took photos of all & emailed but no reply as yet. I am disappointed of course. I wouldn’t recommend.

  Review of 23/09/2022, following an experience of 21/08/2022 by GRACE K. *

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• 5 / 5

  

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  Easy to navigate, good selection and search

  Review of 23/09/2022, following an experience of 21/08/2022 by ANDREW K. *

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• 3 / 5

  

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  Item arrived broken and unusable. Was offered an exchange by CS and immediately accepted this, but then received no further comms from them for two business days. Upon calling them for an update was told the item was now out of stock and hence could not be exchanged, so got a full refund instead. Not super impressed - happy to get a refund, but would have preferred that they had actioned the exchange that was offered while the item was still in stock rather than going silent for two days. Wouldn't go out of my way to shop with them again based on this experience.

  Review of 23/09/2022, following an experience of 20/08/2022 by ROSIE B. *

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• 5 / 5

  

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  Easy to navigate the site and easy to order.

  Review of 23/09/2022, following an experience of 25/08/2022 by LEXI M. *

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• 5 / 5

  

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  Easy to navigate.

  Review of 23/09/2022, following an experience of 25/08/2022 by THERESA T. *

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• 5 / 5

  

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  Really good site to navigate. Products easy to find on website. Easy to order with even better than delivery date. Impressed with delivery company, kept me up to date with Progress of order

  Review of 23/09/2022, following an experience of 23/08/2022 by AMANDA G. *

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• 4 / 5

  

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  The product design and build are as advertised. There isn’t a lot of quality choice online yet Tikamoon had lots of options I could have picked. There is a slight bit of damage internally but not reported yet slightly annoyed still. The delivery crew where very nice and helpful yet the first delivery was simply missed without comment.

  Review of 23/09/2022, following an experience of 23/08/2022 by SHANNON B. *

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• 5 / 5

  

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  Excellent website and a very good selection of products. Very easy to navigate.

  Review of 23/09/2022, following an experience of 18/08/2022 by LAYLA C. *

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• 4 / 5

  

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  Good

  Review of 23/09/2022, following an experience of 02/07/2022 by JOE P. *

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• 2 / 5

  

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  Miss information regarding delivery times

  Review of 23/09/2022, following an experience of 15/01/2022 by LEAH C. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. We have passed this review and both our email exchanges onto management to review. As we rely on customs to provide information of when we can ship our items it is very difficult to gauge timeframes when there is a delay, I would like to extend our teams apologies for this not being explained to you sooner. Kind Regards Adam

  Answer by Leah C

  

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  If that is the case your website should be a lot more clear. Also, I was told a lot of the issues I had were caused by Brexit. This was again not reflected on your website and quick delivery times were still quoted. This is really not acceptable

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• 3 / 5

  

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  Website is fine

  Review of 23/09/2022, following an experience of 26/01/2022 by RACHEL W. *

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• 5 / 5

  

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  Beautiful chair and easy delivery

  Review of 17/09/2022, following an experience of 17/08/2022 by COLIN K. *

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• 5 / 5

  

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  Bought a beautiful bamboo headboard. Very pleased with purchase and delivery.

  Review of 17/09/2022, following an experience of 17/08/2022 by REECE M. *

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• 5 / 5

  

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  Good website

  Review of 17/09/2022, following an experience of 15/08/2022 by ARCHIE W. *

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• 5 / 5

  

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  Order arrived swiftly, lots of communication from tikamoon and also their chosen couriers. One of my sideboards arrived with a small chip on the stone work. The team at tikamoon were fantastic at dealing with this immediately, I was offered various options to compensate, including cash off, vouchers towards a further purchase or a brand new sideboard. I chose a new sideboard which was dispatched to me immediately. Tikamoon organised with their couriers for the damaged one to be collected. Could not fault. Excellent customer service.

  Review of 17/09/2022, following an experience of 16/08/2022 by ELLA S. *

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• 5 / 5

  

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  I am not happy about shopping online but after a couple of years looking for a coffee table I went online to look. Tikamoon had been recommended to me by a friend who has used this site before. Seeing a table I really liked I decided to order it despite some reviewers saying they had waited a long time or were not happy with the top. It is really lovely and much admired.

  Review of 17/09/2022, following an experience of 15/08/2022 by ANDREW W. *

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• 5 / 5

  

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  Arrived early and no problems. Would definitely recommend. Beautiful piece of furniture.

  Review of 17/09/2022, following an experience of 17/08/2022 by JUSTINE R. *

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• 1 / 5

  

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  The cabinet had a broken leg (sheared off) when I opened the packing. It took your customer care team several days to respond to my email and they have been slow in communicating since then. I am unhappy about waiting a further six weeks for a replacement cabinet and have requested a refund. I have again chased for a response today. All in all a very disappointing experience and the issues remain unresolved. I would also recommend you re-consider your delivery company judging by the disorganised delivery arrangements and the state of the contents of the delivery vehicle. When can I expect all this to be resolved?

  Review of 17/09/2022, following an experience of 08/08/2022 by ZACHARY J. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. I am sorry to hear that your TV stand arrived damaged. As we are in France, your order had to travel a long way to the UK and unfortunately sometimes things can be damaged on route. We are always saddened by this but will always offer multiple options to resolve this issue. In regards to unresolved issues, I can see that originally you requested a replacement unit which has since been cancelled as per your request and a collection has taken place and you have been refunded in full. Should there be anything else you require please do let us know. In regards to chasing for a response, please be advised that we are closed on the weekend. We received an email from you on Friday afternoon which was answered Monday afternoon. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  I wa delighted to receive the black / glass cabinet . It is well constructed and very attractive in situation. Very well packaged, I was concerned there may have been a dent in the metal after it’s long journey but there was little chance of that. Would definitely shop with Tikamoon again.

  Review of 12/09/2022, following an experience of 04/08/2022 by SEBASTIAN C. *

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• 5 / 5

  

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  Lovely bed boards. Unfortunately they didn't fit so I returned them - the return was very smooth and without charge. My account was refunded without any problems. Excellent customer service.

  Review of 10/09/2022, following an experience of 24/06/2022 by DARREN S. *

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• 5 / 5

  

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  The quality of the goods is beyond doubt. Although we had to wait, it was definitely worth it

  Review of 08/09/2022, following an experience of 16/06/2022 by CHELSEA W. *

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• 5 / 5

  

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  The delivery was a lot faster than predicted, which was a pleasant surprise. The delivery team were very helpful and not rushed. They were very careful with the order, which was heavy.

  Review of 08/09/2022, following an experience of 10/08/2022 by ANTHONY B. *

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• 5 / 5

  

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  We are very happy with our table, chairs and stools, which are of very good quality. The item took longer than estimated to arrive; we contacted Customer Service and they explained that it was because of paperwork necessary to prove the origin of the wood (which is from a sustainable source in India). The person we spoke to explained that the company is based is in France and unfortunately the customs clearance process has become much slower since Brexit. Once clear of Customs, the delivery process was very straightforward and the courier company, BJS, was very good - we were able to choose a day that suited our schedule and communication was great throughout. The drivers were very helpful and nice to deal with. We were very impressed with the way Tikamoon handled our order, despite delays that were outside of their control, and we are very happy with our new furniture.

  Review of 08/09/2022, following an experience of 26/03/2022 by CRAIG C. *

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• 5 / 5

  

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  Easy to navigate.

  Review of 08/09/2022, following an experience of 11/08/2022 by TYLER H. *

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• 2 / 5

  

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  Significant delay in delivery, taking >4 months from order with poor communication about when this could be expected.

  Review of 08/09/2022, following an experience of 03/04/2022 by YVONNE M. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your feedback. We have recently been informed that a new process has now been established for the necessary Customs clearance for our Sheesham products, so the delay should no longer occur in the future. We hope you are happy with your new side tables. Kind regards Your Tikamoon Team

• 5 / 5

  

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  Navigation of the site was a breeze, easy to find items using the different filters & very wide range of items.

  Review of 08/09/2022, following an experience of 23/07/2022 by ADELE R. *

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• 3 / 5

  

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  Ordering was easy, but, the quality of the furniture that arrived was very poor.

  Review of 08/09/2022, following an experience of 07/08/2022 by LEO G. *

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• 4 / 5

  

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  Site is fine

  Review of 08/09/2022, following an experience of 26/02/2022 by KEVIN R. *

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• 4 / 5

  

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  Some aspects of the site were repetitious and confusing. Generally very good, accurate photos of products. I like that there is a human being in the photos to give a perspective of product size.

  Review of 08/09/2022, following an experience of 19/07/2022 by WAYNE C. *

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• 5 / 5

  

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  I brought a lovely piece of furniture from Tikamoon, really good quality, the delivery guys couldn’t be more helpful, very pleased would definitely recommend this company

  Review of 08/09/2022, following an experience of 01/08/2022 by LINDA K. *

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• 2 / 5

  

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  We love the item but it’s a shame that you have to treat the wood yourself, and on top of this Tikamoon make you pay for the treatment. Also the tin arrived in French so we had to translate the instructions which was a bit annoying. The furniture is good quality, however the drawers are very stiff as well. Lastly I sent an email with a query and never heard back. I also called with some questions about the wood treatment and the person I spoke to had no idea what the answers were. Wouldn’t shop with Tikamoon again as it’s been a frustrating experience, even though we do love the item we purchased but the customer service and issues were too painful to go through again.

  Review of 08/09/2022, following an experience of 03/08/2022 by BECKY R. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. Please accept our apologies for your negative experience. We would like to point out that the information regarding final treatment of the product is located on our website. In addition, English instructions for our oil and varnish can also be found on the product page. We are sorry to hear that the consultant you have spoken with were unable to provide you with suitable answers. We will address this with the team. However, we are very pleased you hear that you are happy with your new TV Stand. Kind regards Your Tikamoon Team

  Answer by Becky R

  

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  Hi - you need to check the links on your website as when I clicked on the ‘product page’ link it just took me back to the regular category page (TV stands, tables etc). Couldn’t find details or instructions anywhere. My advice would be to pop a slip of paper with instructions on, to UK customers that have ordered the treatment. Either containing instructions in English, or with specific directions to how to find them on the website. Would be a simple solution! Thanks very much for your response to my review anyway, and thanks for a lovely bit of furniture regardless!

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• 3 / 5

  

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  The product became stuck in customs and despite an initial promise of 4-6 weeks, took 4 months to arrive. No update to expected timings was given unless chased.

  Review of 03/09/2022, following an experience of 07/04/2022 by NATHAN L. *

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• 5 / 5

  

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  The dining table we ordered came in perfect condition, it’s always hard buying such an item without viewing it in person but we were not disappointed! Delivery was prompt and efficient. I would definitely shop here again!

  Review of 02/09/2022, following an experience of 27/07/2022 by LEE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good product . Is exactly as shown on website .

  Review of 02/09/2022, following an experience of 27/07/2022 by MATTHEW M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  beautiful site

  Review of 02/09/2022, following an experience of 31/07/2022 by LAUREN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Just as expected, really nice product!

  Review of 02/09/2022, following an experience of 28/07/2022 by KARLIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Item was just as described and just what I wanted.

  Review of 02/09/2022, following an experience of 04/08/2022 by ARTHUR C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service.

  Review of 02/09/2022, following an experience of 23/06/2022 by YASMINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy process to order from, great service

  Review of 02/09/2022, following an experience of 26/07/2022 by ANNA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 02/09/2022, following an experience of 26/07/2022 by OSCAR B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Overall initial impressions were good. Looked like a good product, great design and solid. It went downhill from there. The first large coffee table was delivered in a few weeks, but the oblong one would be about 4 months. Ok, I can live with that. Then the first table developed a large crack down the side. It wasn’t solid wood, just lats joined together. The same technique as oak furnitureland which came in pieces. However customer service was good and they refunded the money but packing for the return was difficult. The four months for the oblong table went to 5 then 6 and into 7. The customer contact centre were painful and couldn’t say when it would be in stock. They offered a discount but that completely missed the point. It’s here. It looks good. But I’ll not be buying again from Tikamoon. Oh, and it was slightly damaged in delivery, but we just placed this to the back as it was on the bottom edge.

  Review of 02/09/2022, following an experience of 20/02/2022 by FLORENCE W. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your feedback. We are very sorry that your first table delveloped a crack, and the delivery time for your 2nd table was longer than anticipated. We hope you are happy with your new table and will enjoy it for many years to come. Kind regards Your Tikamoon Team

• 5 / 5

  

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  Very good quality and great looking furniture, like in the picture.

  Review of 02/09/2022, following an experience of 24/07/2022 by SUMMER E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  the site has "kerb appeal" and drew me in. The items for sale are clearly of superior standard and construction and offer alternatives to the norm.

  Review of 02/09/2022, following an experience of 31/07/2022 by GRACE A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Sadly the mirror I ordered was not wrapped at all adequately and arrived smashed to pieces. I was offered a replacement but they couldn’t offer to wrap it any better than the first one - for no apparent reason. I was given a refund instead but they wouldn’t take the broken one back. It doesn’t fit in my council bin so I now need to drive a round trip of an hour to take to the local dump. Very inconvenient. I have really lost out in my experiences with Tikamoon.

  Review of 02/09/2022, following an experience of 30/07/2022 by HARVEY S. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Please accept our apologies that your mirror arrived damaged. Unfortunately, it is not possible, nor safe, to transport broken glass back our warehouse in France. We are very sorry that this has been a negative experience for you. Kind regards Your Tikamoon Team

• 5 / 5

  

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  Easy to order, good communication. Good variety of items. Very happy.

  Review of 27/08/2022, following an experience of 24/07/2022 by ALFIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use and gives the customer the information required.

  Review of 27/08/2022, following an experience of 20/07/2022 by KYLE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Awful company avoid at all costs. I ordered an item, on a uk site, took forever to arrive as its coming from France. It arrived damaged... I sent photographs via email, 15 emails later, and 10 days, they Organised collection, after I phoned, apparently because I kept emailing the emails go to the bottom of thousands of emails. Seriously ??? On collection, Ive waited 2 weeks for a refund. I emailed them no reply as usual. I rang up to ask why, they said oh you need to ring once the item is collected for a refund Seriously ???? sort out you IT issues and customer service. Ive never in 45 years experienced such ridiculous excuses and awful correspondence.

  Review of 27/08/2022, following an experience of 13/07/2022 by LEWIS C. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review, I am sorry you were unhappy with our service. It is true that we work off of the oldest emails we receive first to make sure that we respond to all of our customers within an acceptable timeframe. Your order would be automatically refunded once it reaches our warehouse but we ask that you call or email us to let us know the collection was successful and we can then refund you as early as possible. This was all explained in our email regarding the collection and I am sorry it was missed. Kind Regards Your Tikamoon Team

• 4 / 5

  

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  Disappointed to have to wait six months for delivery but furniture was well worth the wait,

  Review of 27/08/2022, following an experience of 19/03/2022 by SARAH R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Quite expensive furniture, but high quality and solid wood.

  Review of 27/08/2022, following an experience of 26/06/2022 by SAMANTHA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent delivery, the men were so careful and helpful and well mannered!. My sideboard arrived In perfect condition and is a lovely piece of furniture. Thank you Tikamoon.

  Review of 27/08/2022, following an experience of 19/07/2022 by CHARLOTTE R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  We ordered a sideboard from the website. Website is very user friendly and the pictures and colour were very accurate. we are over the moon with the sideboard, it’s wonderful! Beautifully made and it smells amazing too! I love that it’s reclaimed pine. I would have given it five stars but I do feel the delivery charge is very expensive and the delivery men wouldn’t take it out of the box, so I had to wait until my husband came home. All in all, would definately recommend.

  Review of 27/08/2022, following an experience of 24/07/2022 by YVETTE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  TV unit we received is gorgeous. Very well made peace of furniture. The only downside was the waiting time! Ordered in February and only received in August .

  Review of 27/08/2022, following an experience of 13/02/2022 by GRAHAM E. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I waited 4 months for a TV stand which, on arrival, didn't appear to have been oiled all over. The top feels quite rough. I was advised to lightly sand and treat with Syntilor oil which I had to pay for. I was told that if they ordered another piece of furniture, there was no guarantee that it would arrive in perfect condition either so it would be better for me to try and make good the piece I have. I like the TV stand itself but am disappointed with the quality and the after sales service.

  Review of 27/08/2022, following an experience of 28/07/2022 by COLIN T. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review. Unfortunately I am unable to find your order but I would advise that our pre oiled items use an oil that keeps the wood looking and feeling raw. Should this not be suitable for customers we recommend our units that are not finished so that this choice is up to them which is why you were advised it could be sanded and re-protected. We will pass this comment on for future improvements on our after sales service. Kind Regards Your Tikamoon Team

  Answer by Colin T

  

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  Some of the furniture feels smooth (eg the side panels) whilst the top in particular feels rough. Surely the finish should be be uniform all over.

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• 5 / 5

  

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  Easy to order, knew it would take a while for delivery, but arrived when said it would.

  Review of 27/08/2022, following an experience of 10/05/2022 by JADE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent CS service, quick delivery and great safety packing

  Review of 27/08/2022, following an experience of 25/07/2022 by JAMIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good but wish they had product reviews on their site

  Review of 27/08/2022, following an experience of 18/07/2022 by HARLEY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website easy to use, I bought the cube bedside table which was a much more solid and high quality piece of furniture than I had expected and more than worth the price - especially as delivery free. Customer service was great -I say this despite the fact that the delivery was weeks later than estimated. The explanation was charmingly fulsome and the delay was clearly out of the company’s control. Delivery company had great attention to detail with plenty of opportunity for the customer to describe their location so that no mistakes made. I would happily order from this company again.

  Review of 27/08/2022, following an experience of 13/02/2022 by DAVE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and products. I have ordered twice.

  Review of 16/08/2022, following an experience of 15/07/2022 by AVA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The wood is such a lovely colour, and solid. Really nicely built unit that looks great in my house! It’s nice to know you are buying responsibly sourced products. Ordering was easy, delivery was quick and it was so well package would definitely but again from Tikamoon.

  Review of 15/08/2022, following an experience of 17/07/2022 by NATALIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  cannot fault anything. Easy to order, arrived earlier than predicted and we really like the chairs.

  Review of 14/08/2022, following an experience of 09/07/2022 by EILEEN J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Site is easy to navigate. I was kept informed at time of delivery.

  Review of 14/08/2022, following an experience of 16/07/2022 by ELEANOR S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We are extremely pleased with the workmanship of our two items and have no complaints regarding it. There was a little damage during transit but fortunately this was on the back struts of the sideboard and will not be seen when in situ. Tikamoon have offered some compensation for this. Delivery did take a long time, having ordered in February and just delivered last week (6 months) but we feel it was worth waiting for.

  Review of 12/08/2022, following an experience of 20/02/2022 by CALLUM M. *

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