Customer reviews for tikamoon.co.uk

4.6 / 5

Calculated from 459 reviews obtained over the last 12 months

6566 reviews since 31/01/2020

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Information tikamoon.co.uk

  • Company

    TIKAMOON

  • Description

    We design our own furniture. Our designers and craft people work directly for Tikamoon in our offices and workshops, where they use their expertise to offer the best handmade furniture. Each piece is unique and is delivered ready assembled.

  • Address

    4 ALLEE DU PROGRES 59320 ENGLOS

  • Website

    https://www.tikamoon.co.uk

  • Category

    Home and garden

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Customer reviews

  • 2 / 5
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    Extremely disappointed with tikamoon. Sold an expensive vanity basin unit (the Emily) that isn't fit for purpose. It has a marble top which marks when anything is left on it at all and their recommended, expensive, specialist french cleaning products don't help. They have responded by advising that they can't help, no compensation despite being unfit for purpose (it obviously isn't sealed properly as this happened within weeks of install). They suggest I contact a specialist. I'd avoid based in this experience

    Review of , following an experience of by ELLIE C. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. I am very sorry for the disappointment we have caused. Sadly with natural stone the products can require extra care as they are porous in nature. Some products can penetrate deep into the stone and become quite difficult to remove. Kind Regards Your Tikamoon Team.

    Answer by Ellie C
    Flag

    A bathroom basin top cannot possibly be fit for purpose or suitable quality if can't withstand a bit of soap and toothpaste. You should not be selling it with a five year guarantee if it looks awful within a few weeks of being used.You'd be better off with quartz. Which is now what I'm forced to replace it with at considerable extra expense.

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  • 5 / 5
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    The site is easy to work with and product description/photographs are excellent

    Review of , following an experience of by DYLAN B. *

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  • 5 / 5
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    Excellent

    Review of , following an experience of by NICOLE B. *

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  • 5 / 5
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    An extra ordinary service

    Review of , following an experience of by DENNIS B. *

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  • 5 / 5
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    Delivered on time by 2 very friendly men and so well packed. It is a really lovely piece of furniture exactly what we wanted and so well made from solid oak. We would definitely have no hesitation in buying from tikamoon again

    Review of , following an experience of by CRAIG S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very easy to order with good description.

    Review of , following an experience of by JACOB R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great furniture. Recently purchase of a bedside table, and previously a dinning table and chairs. All great quality.

    Review of , following an experience of by ROSIE J. *

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  • 5 / 5
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    Easy to use

    Review of , following an experience of by THERESA W. *

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  • 5 / 5
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    Great service, helpful assistants and wonderful products. Thank you

    Review of , following an experience of by ADRIAN T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good website

    Review of , following an experience of by SOFIA B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Purchased the Alma metal mesh dresser. Great quality and looks amazing in my flat.

    Review of , following an experience of by ARTHUR H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Happy with order

    Review of , following an experience of by BENJAMIN A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent service. The item arrived when expected and is exactly what we hoped it would be thank you

    Review of , following an experience of by QUENTIN B. *

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  • 5 / 5
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    Superb wood furniture craftmanship with a modern twist.

    Review of , following an experience of by LINDA H. *

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  • 5 / 5
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    Very accurate images of the products

    Review of , following an experience of by JASON T. *

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  • 3 / 5
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    Painfully slow delivery. Premium products at premium prices require premium delivery. Especially when builders are planning their workload based on advertised delivery timescales. Zero flexibility from the delivery company. However the two guys who did deliver were lovely blokes!

    Review of , following an experience of by LEANNE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I like the site, you can see all the products are good quality

    Review of , following an experience of by OLIVIA W. *

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  • 5 / 5
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    The product was exactly as described, and of an extremely high quality

    Review of , following an experience of by DANIEL W. *

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  • 5 / 5
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    The website is easy to navigate, the descriptions and photographs used are genuine and the product quality is absolutely first class.

    Review of , following an experience of by NAOMI H. *

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  • 3 / 5
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    I like the site and the style of the furniture but I’m disappointed with the quality. Won’t buy large pieces from there again.

    Review of , following an experience of by MIKE S. *

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  • 5 / 5
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    I’ve bought a couple of things from Tikamoon and the quality is always great. Good service, easy delivery. Spot on!

    Review of , following an experience of by ISABEL K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The table is beautiful. Great quality and design. Assembling the table was very easy. Highly recommended

    Review of , following an experience of by JASON W. *

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  • 4 / 5
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    Waited a long time for delivery. Not totally satisfied with the quality of the product. Doubtful if I will shop here again

    Review of , following an experience of by JAYDEN H. *

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  • 5 / 5
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    Great

    Review of , following an experience of by POPPY G. *

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  • 5 / 5
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    I was disappointed that after placing my order I was informed that the item was out of stock. However I was then informed that another had been ordered. After that information about delivery date was announced. Delivery was perfect..

    Review of , following an experience of by PATRICK A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Really good website. All the furniture looks amazing. Tikamoon kept me informed on dispatch and delivery so good customer service.

    Review of , following an experience of by LUCAS J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Pretty standard fare, easy enough to find your way around and make purchases.

    Review of , following an experience of by DAN S. *

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  • 5 / 5
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    The site is brilliant to navigate and the photos are good quality and all the information we required was available on the product and it arrived timeously

    Review of , following an experience of by NAOMI H. *

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  • 5 / 5
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    Excellent, easy to use website and delivery service very professional

    Review of , following an experience of by KYLE K. *

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  • 5 / 5
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    After signing up to email updates from Tikamoon I was alerted to their November sale. The site was easy to navigate and I feel like we have purchased ourselves a couple of great bargains. I will definitely be using them again.

    Review of , following an experience of by GRAHAM R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Although the products are fabulous, the postage is incredibly high. I was disappointed as the goods arrived with Parcelforce not a specialist courier and I didn't expect to pay £50 postage for it to arrive with Parcelforce, particularly when it was just three small boxes. The company said it was high as goods came from France but there was no import duties/clearance so slightly odd but incredibly pleased with the quality of the goods.

    Review of , following an experience of by STEPHANIE T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Can’t fault the website or ordering. Delivery came spot on the allotted time. Love the coffee table. It looks perfect in our living room and the wood is beautiful.

    Review of , following an experience of by DUNCAN W. *

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  • 4 / 5
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    Using the site is very easy, the delivery information well detailed and overall a good experience.

    Review of , following an experience of by LEO G. *

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  • 3 / 5
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    Delivery was very slow, the product name, and description is misleading. We thought we are buying a solid oak vanity unit but the truth is not. Check the small bullet points in the product detail you will find the trick. The stone pattern is very different from picture, the unit color also much darker.

    Review of , following an experience of by KARL M. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review I am very sorry that you felt tricked, we use plywood with some of our units to allow them to be cut for additonal plumbing requirements and to keep the weight of drawers down where necessary. In regards to the delivery, as we are based in France our items need to pass through customs before arriving with you. Sadly we are unable to expedite this process and but it was especially slow during the blackfriday rush. Kind Regards Your Tikamoon Team

  • 5 / 5
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    Ordering the products was easy. The desk, the table and the bench were the exact match of the images. The guides sent by email about the delivery was clear and the promises made about the dates were met. No harm was doing delivery, items were easy to assemble. And they look great and high quality. Overall everything went smoothly, will definitely purchase something else again. One thing you should be aware is the care section, make sure you bought something you can take care afterwards as some of them needs oiling every now and then. But the instructions we received after the delivery were quite helpful.

    Review of , following an experience of by JIM G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Tikamoon after sales service was top rate! My wife was not fully aware of the height when we ordered and after seeing this in person we needed to returen. Tikamoon collected the next week and refunded with excellent service from start to finish. Cant praise them for that enough.

    Review of , following an experience of by EILEEN G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I found tikamoon after googling wooden tv units. I was not disappointed. The site was easy to navigate and resulted in me ordering 3 pieces of furniture. I contacted customer services with a query following a deal on the website, and the difference in the money I had paid was refunded.

    Review of , following an experience of by JEREMY P. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The unit exceeds expectations. And although delivery was a little later than advertised, I was kept informed every step of the way. One limitation, the delivery men did not unpack the item and it was a very big item to struggle with alone.

    Review of , following an experience of by CAMERON R. *

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  • 5 / 5
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    Great furniture, can’t fault the service or quality

    Review of , following an experience of by ANNA S. *

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  • 5 / 5
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    Easy to navigate; pictures true to life and descriptions good

    Review of , following an experience of by CAROLINE J. *

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  • 5 / 5
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    We're really please with Tikamoon and the teak bookcase we bought from them. The service was great, with delivery on time. It was well packaged, so in perfect condition when it arrived.

    Review of , following an experience of by MELISSA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The bathroom basin on the Tikamoon site was exactly what I was looking for and the images on the site were true to the item I received.

    Review of , following an experience of by SAMUEL T. *

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  • 5 / 5
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    Great experience

    Review of , following an experience of by EILEEN S. *

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  • 5 / 5
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    Good site overall. Customer service is very prompt and responsive.

    Review of , following an experience of by VICKY R. *

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  • 5 / 5
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    I'm very pleased with my teak bathroom shelf and I will be ordering the teak and marble cloakroom basin and vanity unit to go with it very soon. I'm also very happy with the 2 stoneware vases which I bought specifically to style with my hall console table.

    Review of , following an experience of by ELLIOTT T. *

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  • 5 / 5
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    Great looking piece of furniture

    Review of , following an experience of by ANTHONY C. *

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  • 5 / 5
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    Good accurate product description. Good service.

    Review of , following an experience of by ABBIE J. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    The coffee table should have been such a joy, but quality control has left something to be desired; it's just not the level at which we paid for. The table is made of natural materials, which is why I bought it, I understand that and in fact looked forward to enjoying the imperfections, but there are things that bother me once it arrived that are just craftsmanship and quality control issues—including a large crack in the marble, and gashed edges in the jade wood from manufacturer carelessness. I would like to take it up with Tikamoon for a partial refund to get the quality control issues solved by a local repair shop. I'm overall, disappointed in the product after months of excitedly waiting for it to arrive. I hope Tikamoon can restore my faith in their service.

    Review of , following an experience of by BENJAMIN P. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. I am very sorry that your item arrived damaged. I can see that we have discussed this and come to a resolution and I hope you were satisfied with our customer service. Should you require anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team

  • 5 / 5
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    Delivered within arranged time-slot

    Review of , following an experience of by YVONNE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service, delivery and furniture. Thank you so much Tom

    Review of , following an experience of by FLORENCE F. *

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  • 5 / 5
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    We were wary of using tikamoon because of the reviews we read about poor communication, but we were so impressed by the frequent messages updating us on the delivery day and time. Our item arrived exactly as expected and the delivery men were so helpful and professional.

    Review of , following an experience of by TIFFANY P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    A statement piece… Classy and evocative

    Review of , following an experience of by ASHLEY P. *

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  • 5 / 5
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    Excellent quality product. Beautiful craftmanship..

    Review of , following an experience of by RUBY P. *

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  • 5 / 5
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    Nice website, easy to navigate. Good communication and delivery

    Review of , following an experience of by ROXANNE H. *

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  • 5 / 5
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    Excellent communication on delivery, fantastic customer service all round.

    Review of , following an experience of by DAVID O. *

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  • 5 / 5
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    I was positively surprised by the quality of the furniture I purchased. I bought a 6 dining chairs and two stools. They are really sold and built with good materials. There's no wiggle when you sit in the stools or chairs. I can tell these will last a life time. Oh, and they look terrific. Just like the photos on the site.

    Review of , following an experience of by ZOE S. *

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  • 3 / 5
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    item was way smaller than the website photo

    Review of , following an experience of by EMILY R. *

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  • 5 / 5
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    Easy site to navigate. The product arrived on time. Highly recommended.

    Review of , following an experience of by OSCAR C. *

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  • 5 / 5
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    Delivery was good, table is beautiful.

    Review of , following an experience of by DYLAN H. *

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  • 4 / 5
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    All went reasonably well with the order. There was a period of time when we were unsure re. the delivery schedule and we did contact customer service. The delivery itself went well. But, the piece came in a huge piece of packaging, which was excellent for it,s protection, but the deivery company only deliver, I am a paraplegic and it was quite some task to take all the packaging off and the inner wrappaging and manoevere the sideboard safely from the box etc. with my wife,s assistance. Then of course we were left to dispose of all the considerable cardboard etc…….we were not expecting to have to do this. We assumed the delivery company would assemble the sideboard safely and check for any damage before leaving……..

    Review of , following an experience of by ROWENA C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very well made and informative

    Review of , following an experience of by TINA S. *

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  • 5 / 5
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    Quality product and service

    Review of , following an experience of by ELLA C. *

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  • 1 / 5
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    The unit arrived with defective hinges and had obviously not been quality checked. Very disappointing response from customer service. To return I was expected to repack (buy new packaging) and take responsibility for return to France. I am still awaiting replacement hinges to see if this resolves issue. The unit is OK but no way worth £1000

    Review of , following an experience of by JORDAN C. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. I am very sorry to hear that your item arrived with defective hinges. I can confirm that this request is being processed and we are currently awaiting a replenishment of these items. We will continue to be in touch. In regards to returning an item, please be advised that we can book a free collection and do not expect you to take responsibility for a return. We do however require an item to be protected in some way to avoid it damaging other items in the couriers truck, this can be done with cling film, bubble wrap or spare cardboard. Kind Regards Your Tikamoon Team

  • 4 / 5
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    Pleased with the item and the dispatch time. Delivery company were pretty unhelpful in terms of arranging a mutually convenient delivery but, after a number of emails, managed to get it sorted. Delivery drivers were helpful and delivered upstairs to room of choice.

    Review of , following an experience of by AARON W. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Product is well built and of good quality but arrived with broken drawer guides. Tikamoon kindly refunding some money back

    Review of , following an experience of by POPPY W. *

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  • 5 / 5
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    Very satisfied with my table and it looks fantastic i my hallway

    Review of , following an experience of by BRANDON C. *

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  • 4 / 5
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    Initially I couldn't order online but when I phoned through the order, the person dealt with me very efficiently.

    Review of , following an experience of by ARTHUR M. *

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  • 5 / 5
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    Really happy with the product

    Review of , following an experience of by LOUIS A. *

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  • 5 / 5
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    I visited the site on a number of occasions before finally making my mind up Easy to navigate and lots of information and pictures as well

    Review of , following an experience of by SOPHIE W. *

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  • 4 / 5
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    Love this unique bookcase haven’t seen one on other sites

    Review of , following an experience of by ISABEL S. *

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  • 5 / 5
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    Good selection of products at good price points and good updates re orders

    Review of , following an experience of by LOLA M. *

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  • 2 / 5
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    The Eden kitchen dresser came with damaged. Although stated that it would be lifted to first floor in the website delivery team refused to lift. Tikamoon we’re not able to rectify the situation properly in my opinion.

    Review of , following an experience of by ADELE P. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. Unfortunately as the unit was too bulky and heavy for the couriers to lift up your stairs we offered the option to return the item for a full refund. As this was not suitable we then arranged for a further delivery by a different courier who advised that unfortunately it was not possible due to health and safety and access issues as they feared damaging your home. After this, there was sadly some issues reported on the unit and we offered the option to return the item for a full refund again, you instead opted to keep the unit at a reduced price. Unfortunately we believe we have done everything we can in this situation to help resolve the issue and are sorry that you are disappointed. Kind Regards Your Tikamoon Team

  • 3 / 5
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    There was quite a gap around the drawers. When a light was on behind the furniture it was very apparent. It was a small back sideboard. Nice but not the best quality, sent it back.

    Review of , following an experience of by LISA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Website is super easy to navigate - liked the eco markers which were also easy to understand (at a top level). Good choice of products and price points and overall a pleasant web experience!

    Review of , following an experience of by LUCAS R. *

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  • 5 / 5
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    Good range

    Review of , following an experience of by MATILDA C. *

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  • 4 / 5
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    The product I ordered was lovely and good quality. I had a lot of issues with delivery but the customer service I received was excellent

    Review of , following an experience of by TONY K. *

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  • 2 / 5
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    Very disappointed to receive the mirror I ordered wrapped in polystyrene and plastic, clearly just mass produced in China (label confirmed this). Tikimoon is basically just green/sustainable marketing!

    Review of , following an experience of by DALE H. *

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    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. I am very sorry to hear you are unhappy with your purchase. As we are based in France, our items need to travel a long way before they get to you and are at risk of becoming damaged. Unfortunately we need to use this bulky packaging to lower the risk of the mirror arriving smashed and then sending out another unit which would mean another driver etc. I will pass on your comments to our packaging team as we are always working to improve on this. Kind Regards Your Tikamoon Team

  • 4 / 5
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    Great simple but stylish furniture. Would definitely consider again for future purchases although cost might put me off.

    Review of , following an experience of by PETE M. *

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  • 5 / 5
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    Luis sideboard is very nice

    Review of , following an experience of by LEXI T. *

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  • 3 / 5
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    Ordered furniture with a 6 week delivery. No comms/ updates until week 5 when told that there was a delay for another 6 weeks due to 'customs' issues??? Kept having to contact you for updates after that. You did refund the delivery cost (after I expressed my disappointment) and whilst we are happy with the items (when finally delivered) and were looking to order something else, it does put a question mark over that decision.

    Review of , following an experience of by LEE H. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. We have had issues with our Sheesham products as they require approval from customs before shipping as they are made from a protected wood. I am very sorry that your order was effected by this delay. We have updated the delivery times on our websites and are vigilantly working on this to try and improve how long it is currently taking. We would love to have you back as a customer in the future and please do not hesitate to get in touch if you wanted to confirm delivery expectations before placing any future orders. Kind Regards Your Tikamoon Team

  • 5 / 5
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    Love the quality of my products, I got bedside tables for two bedrooms. A small wardrobe and a clothes rail & a bed head. They were all easy to assemble or ready made and were really well packaged and arrived in perfect condition. I will be returning two of the smaller bed side tables as they were too short, which was my fault for not measuring first. Customer service was lovely and the process was easy. Would recommend and shop with again.

    Review of , following an experience of by JANE B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Lovely tv set. We used it for our 65’ tv. It is very high quality and I didn’t feel the need to add any protection. Highly recommended.

    Review of , following an experience of by GEORGIA W. *

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  • 5 / 5
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    All excellent From beginning to end.

    Review of , following an experience of by JACKSON B. *

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  • 1 / 5
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    Order took 3 months to arrive

    Review of , following an experience of by HENRY J. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. I am very sorry that your order was delayed. As it is made from a protected wood we required confirmation from customs before dispatching it and this processes has been delayed. I am very sorry for this but glad that is now with you. Kind Regards Your Tikamoon Team

  • 5 / 5
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    Beautiful modern Basin, customer service is very helpfull Recommended !!

    Review of , following an experience of by LOGAN M. *

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  • 5 / 5
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    I was a bit apprehensive about purchasing from Tikamoon, after reading a couple of negative reviews about their lack of communication and late deliveries, but my misgivings couldn't have been more wrong. It was straight forwarded placing the order, I was kept informed of how the delivery of our order was progressing and the table was delivered as promised, on time. I have no complaints at all, and would happily buy from Tikamoon again. I also have to mention the delivery company Tikamoon use - BJS who were excellent and also kept me up to date with the delivery and were very professional throughout.

    Review of , following an experience of by JUSTINE W. *

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  • 5 / 5
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    Easy and intuitive web site, found what I wanted straight away

    Review of , following an experience of by SEBASTIAN S. *

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  • 5 / 5
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    Ordered two rattan chairs. Chairs as expected for the price with discount. The order came quickly and in good condition. I did not need to use customer services for anything. Would use Tikamoon again using discounts.

    Review of , following an experience of by MARY P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Extremely pleased with the fabulous media unit, both in quality and delivery. Not having ordered before I was apprehensive given my disappointing experience with another supplier......however I need not have worried. I would totally recommend all aspects of Tikamoon, quality, communication and delivery. A VERY HAPPY CUSTOMER!!

    Review of , following an experience of by TOM M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very efficient all rounderie

    Review of , following an experience of by CAROLINE C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to use and navigate the website.

    Review of , following an experience of by ALEXANDRA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The quality of the packaging was extraordinary! The cupboard is pretty good too!!

    Review of , following an experience of by CRAIG R. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Pretty easy to use.

    Review of , following an experience of by HARVEY G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent website with thorough details of products and clear photography.

    Review of , following an experience of by MEGAN M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent service

    Review of , following an experience of by EVIE W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    A great item that looks beautiful and is well-made. I bought the smaller version of this and was so impressed that I bought the larger one as well for a different room. The only issue we had was the box arriving half-destroyed, but this is more an issue with the courier (Evri).

    Review of , following an experience of by HARVEY C. *

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  • 4 / 5
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    The site is easy to use but the delivery service they use is pretty terrible. They scheduled and confirmed the delivery three times, even sending a specific set of hours to be home to expect the delivery. Each time they cancelled at the last minute citing system failures. Obviously something is off and unreliable with their delivery service. It took weeks as a result for this to arrive instead of the under 10 days promised.

    Review of , following an experience of by JORDAN R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good service after wrong post coed put on delivery address

    Review of , following an experience of by LUKE H. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The site was fine. The only complaint I would have is that a week or so after I ordered but before delivery there was an offer on and the item was discontinued. This is a bit frustrating to see.

    Review of , following an experience of by AMELIA C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Review of , following an experience of by VANESSA S. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order