Customer reviews
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All good.
Review of , following an experience of by SOPHIE P.
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I have order several things now and they have always been easy to track on route, and always true to the website description and image. Love the products and service.
Review of , following an experience of by SUSAN B.
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The ordering process and website was easy and straightforward. Delivery was prompt and the product has lived up to expectations in look, design and Quality.
Review of , following an experience of by SARA K.
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Easy to use and aesthetically appealing website
Review of , following an experience of by GEORGE B.
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Really good! Took a while to deliver but so far the item looks really good quality, and the design is excellent.
Review of , following an experience of by MARRIOTT A.
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Was not disappointed with yhis product in looks perfect in my bedroom
Review of , following an experience of by CAROLE P.
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All excellent ..absolutely completely satisfied . A beautiful table .
Review of , following an experience of by DAWN R.
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Beautiful products, fast delivery 10-10
Review of , following an experience of by GRAHAM C.
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Everything went smoothly but we were alarmed at the state of the boxes on delivery with extensive damage, holes and rips. However the furniture was undamaged when we unpacked it.
Review of , following an experience of by PHILIP B.
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Lovely looking furniture and great quality. Our second piece of larger furniture. Liked having a choice of wood.
Review of , following an experience of by ELAINE P.
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Ordered a beautiful chest of draws which were expensive but you get what you pay for and we were expecting excellent quality. The day after the draws were delivered we noticed a crack down the side of them. Cosmetic damage but still not what we expected given the price point of this furniture. When reported (with pics etc) we were given the option to receive a very small refund amount considering the price we paid or to organise a return which would involve re-packing an incredibly heavy chest of draws ourselves - which I’m pretty sure is done with a machine by Tikamoon making it impossible for us to return (I’m 6 months pregnant and completely unable to repackage a huge chest of draws into the huge but incredibly snug and damaged original packaging). So we were told there was no other option but to accept the very small refund. Poor customer service and problem resolution and now we have a damaged item for pretty much full price. Wouldn’t recommend. The service doesn’t match the quality promise on the website.
Review of , following an experience of by LAURAS B.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that your order arrived damaged. This is also disappointing for us. We offered a replacement or a refund in this instance due to the transit damage but sadly the item is required to be repackaged for a collection. This is because the unit is at risk of damaging your home while being collected. Your comments have been reviewed and will be used in our continued improvements of the service we offer. Kind Regards Your Tikamoon Team
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Nice stuff
Review of , following an experience of by SAMUEL H.
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Absolutely delighted with my two solid oak Eden bedside tables. I was specifically looking for very narrow bedside tables due to limited space either side of my king-size bed and it was proving impossible until I discovered these beauties. Excellent quality and stylish. Due to the design there is sufficient space on top, within the pull out drawer, the shelf and more space underneath. Items as described on the website. Thank you.
Review of , following an experience of by NADIA B.
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The website provided the right amount of detail and the customer photos really helped us make the decision to buy. Delivery period was just under six weeks, which was stated on the website. When I contacted customer service for an update on deliver they were helpful and quick to reply with a more specific timeframe. The unit itself looks fantastic in the space. The sink is more shallow than expected but fine for purpose. Solid construction and soft-close drawers. Plumber did have to make an additional cut inside to fit the waste pipe but this is not noticeable from the outside.
Review of , following an experience of by TINA G.
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Found it easy to order item. Site had all information for me to make a decision. Experienced no problems
Review of , following an experience of by JOEL M. *
*Pseudonymized data at the request of the author
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Beautiful chairs, delivered quickly. The first ones we ordered were amazing quality but didn’t quite fit the space so we returned them. The returns process was quick and easy. The second set of chairs we ordered were perfect. Great experience all round.
Review of , following an experience of by ALEX H.
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Tikamoon provided us with the best furniture we have ever owned … this product we bought is one we have owned before and again we are super satisfied with our purchase the guys delivered to us with care and we’re friendly too
Review of , following an experience of by LYNNE M.
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We like our Theresa teak table. Delivery was sooner than expected. Would have expected info on how to look after the teak table to be included with delivery but it wasn’t.
Review of , following an experience of by GRAHAM M.
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The item arrived chipped, scratched, marked and dented with doors that were not aligned. We got a small cash refund to avoid the hassle of returning and finding another (fits well and we spent a long time looking) but we would not have purchased if we knew that is how it would arrive. Disappointing.
Review of , following an experience of by FLEMING A.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that your item arrived damaged from transport. Please note we offered money to keep the item, a replacement unit or a return for a full refund in this case to help resolve this as best as possible. As we are based in France our items need to pass through many hands before they arrive with you and can sadly sometimes arrive damaged due to this. We will always look to resolve this to the best of our ability for you. Kind Regards Your Tikamoon Team
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Despite a customs delay with our furniture (which was out of Tikamoon's control) they provided regular updates. Once delivery was arranged it was on time and seamless. The furniture is beautiful and really well made. 5 star service and furniture, thank you.
Review of , following an experience of by KATHRYN D.
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Product was exactly as shown and described on website.
Review of , following an experience of by KEITH N.
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Very happy with my new furniture, excellent quality and finish
Review of , following an experience of by NIGEL S.
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The website was easy to navigate.
Review of , following an experience of by MAX S.
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Great chairs look really stylish 😍
Review of , following an experience of by KATE R.
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Excellent products and quality. Bought twice and both the times no issues. Will buy again hopefully in the future
Review of , following an experience of by AJAY S.
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Very happy with my product
Review of , following an experience of by GARRY F.
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Lovely items- very good quality wood and finish. Easy to assemble. Delivery was also quick and the team were communicative and efficient.
Review of , following an experience of by ALICE C.
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Easy to order, delivered when they said they would, excellent packaging. I didn’t need to contact customer services so all good!
Review of , following an experience of by SARA H.
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easy to navigate.
Review of , following an experience of by CARLA C.
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Item arrived well packaged and in perfect condition. Delivery was a little slower than stated, but they were quick to respond, helpful and friendly when I contacted them via email.
Review of , following an experience of by ROWENA M.
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Okay
Review of , following an experience of by CHARLOTTE R.
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Very good!
Review of , following an experience of by LYN R.
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Excellent products and customer Service
Review of , following an experience of by JOHN S.
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All good. Slightly long delivery time.
Review of , following an experience of by ALI S.
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Beautiful basin and mirroe, extremely well packaged, I would highly recommend this company.
Review of , following an experience of by KIMBERLY C. *
*Pseudonymized data at the request of the author
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I have ordered a few times now from Tikamoon and each time it’s been faultless.
Review of , following an experience of by GORDON H. *
*Pseudonymized data at the request of the author
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good product, good price, good customer service
Review of , following an experience of by JAISHRI V.
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Great range of high quality products at affordable prices.
Review of , following an experience of by CHRISTINE H.
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We are easy to use
Review of , following an experience of by ANDY I.
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Quality is ok except for door hinges. Adjustable kitchen cupboard hinges that are maxed out on adjustment and so are loose every time you open the door are not what I expected for £1200? Otherwise it’s all good but nearly returned for rubbish hinges.
Review of , following an experience of by MITCHEL K.
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Easy to navigate, some really nice and unique pieces
Review of , following an experience of by ERASHA A.
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I was given a delivery window of up to 4 months, but was told not to worry it shouldn't take that long. It actually took over 4 months and in that time I was never contacted by Tikamoon to update me on my delivery. I had to continually call them for updates. When I ordered the item, it said on their website and order confirmation that delivery will be to the room of your choice, up to the second floor. The delivery company refused to take it upstairs so it had to stay in my hallway for 3 weeks until I could find someone to help move it. When I emailed Tikamoon about it, they couldn't care less even though it's on their website and on my order confirmation. The vanity itself is nice but I loathe giving my hard earned money to a company that doesn't care about their customers. A very very unpleasant and stressful experience.
Review of , following an experience of by MONA A.
Answer by tikamoon.co.ukFlagThank you for your review We are very sorry you are unhappy with the service provided. Sadly your order required specialty clearance from customs before we could ship the item and this caused it to be slightly over the 4 month quoted period. As this is handled by customs, we unfortunately are not updated as much as we would like to be on the status of the order. In regards to the delivery, as this is a very heavy item it unfortunately was unable to carried up the stairs by the team. We mention this when checking out that due to the weight limit of some items they can only be delivered to the ground floor. Your feedback has been forwarded onto our managerial team for continued improvements on our products and service. Kind Regards Your Tikamoon Team
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Site easy to navigate and description accurate.
Review of , following an experience of by CHRISTOPHER G.
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Very lovely
Review of , following an experience of by ELLEN C.
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Easy to use
Review of , following an experience of by LINDSAY D.
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All round easy transaction, great communication, delivery very efficiently dealt with. I would really recommend this company
Review of , following an experience of by ANNE K.
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I love the website, the quality of the items as well as the fact that it arrives fully assembled. However, the delivery box had a pungent mouldy smell which filled my home and wouldn’t clear for a couple of days even after getting rid of it. This instantly ruins the unboxing experience and the first impression. It also triggered an allergic reaction in me.
Review of , following an experience of by AKARSH M.
Answer by tikamoon.co.ukFlagThank you for your review We are very sorry to hear that there was an issue with the unboxing of the item. This has been forwarded onto our product managers for their own improvements on the finishes we use and the packaging materials. We hope the items are not effected and that you are happy with your order. Kind Regards Your Tikamoon Team
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I love the cabinet, but and it’s a massive but, it came untreated. I tried looking for the information on the JILL CABINET to see if I needed to treat it and it said everywhere ready to go 5 minute assembly of legs Now it wasn’t a problem for me because I had some clear varnish at home, so I could treat it, but I had to mess my plumber around as I hadn’t put time in to treat it It wouldn’t have been a problem, but PLEASE add it to the description so people can be prepared! Now it’s in it looks gorgeous and I’m pleased
Review of , following an experience of by HANNAH K.
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The Kwarto teak vanity unit is perfect for our new bathroom. All care instructions online are clear, and we ordered the oil as recommended to use before it was installed. The unit was packaged well and delivered within the specified timeframe. It’s a beautiful unit which is really good quality
Review of , following an experience of by JUDITH P.
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Excellent quality ❤️
Review of , following an experience of by ROWAN E.
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Quality TV Stand and sturdy. We are happy with it and it looks nice.
Review of , following an experience of by KAREN L.
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The product design is simple and thoughtful. I like the quality of logs. It can be easily placed in any place in the home and looks beautiful.
Review of , following an experience of by ZACHARY F. *
*Pseudonymized data at the request of the author
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Great!
Review of , following an experience of by JOSE T.
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What a great website!
Review of , following an experience of by RAYEESA M.
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Excellent customer service. Everything about Tiksmoon is 5*. From their range of furniture & decor, their quality of workmanship, prices, delivery time for handmade furniture & communication all fab. I have purchase the bulk of my home furniture for my new home from Tikamoon & would not hesitate to recommend purchasing from them.
Review of , following an experience of by TRACEY J.
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Site is easy to navigate, it would be great though if free delivery was offered for orders over an amount or first order discount of 10% at least!
Review of , following an experience of by VORAJEE S.
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Site easy to navigate. Product as described and very well packaged. Delivered at the time given to us
Review of , following an experience of by JILL S.
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Item took over 4 months to arrive and when it finally did it was shattered into multiple pieces
Review of , following an experience of by DAVID A.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that your item arrived damage during transit and are happy to confirm the collection and full refund for the item. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team
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Terrible delivery time, but good product. Won't use again due to ridiculous timescales and delays.
Review of , following an experience of by DANIEL P.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry that your item arrived much later than we expected but are happy to hear you like it. Once again, we are sorry for the delay in customs and hope we can see this process speed up in the future. Kind Regards Your Tikamoon Team
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Absolutely stunning sink, arrived before delivery date, couldn't be happier.
Review of , following an experience of by CHARLENE H.
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Having bought a beautiful teak vanity, I wanted to buy the varnish to finish it. A quick search and it was easy to find with plenty of information about the product. It arrived in the time stated and communication was good.
Review of , following an experience of by ELIZABETH W.
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Really like Tikamoon. Lots of different items.
Review of , following an experience of by KAREN P.
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Easy to order, prompt delivery, well packaged. Would recommend
Review of , following an experience of by LOGAN W. *
*Pseudonymized data at the request of the author
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Good prices for lovely items very quick delivery nice delivery petsons
Review of , following an experience of by ELIZABETH ANNE W.
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We haven’t had our bathroom unit fitted yet but it looks lovely and can’t wait to get it installed
Review of , following an experience of by FRANK H.
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Simple website with filters that actually work
Review of , following an experience of by ALEXANDRA M. *
*Pseudonymized data at the request of the author
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Really good Quality
Review of , following an experience of by GILLIAN J.
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Stylish furniture, although quite expensive. Arrived within time specified. Delivery information and updates very good.
Review of , following an experience of by YVONNE O.
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Everything about my order was excellent, from the pictures on the website, to ordering, to delivery and not least the actual Ying Yang bookcase. Exactly what I wanted. Unfortunately I had to cancel the delivery date twice due to problems my end, this was never an issue for them and their communication was fantastic. Absolutely love my new bookcase
Review of , following an experience of by NICKY F.
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Excellent product
Review of , following an experience of by JOHN K.
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The site is easy to use, clear with all the information in the right places. Delivery was brilliant and with care.
Review of , following an experience of by GEORGINA W.
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Wonderful quality and service as always.
Review of , following an experience of by EMILY R. *
*Pseudonymized data at the request of the author
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Lovely console table/small bookcase, ideal height for tv. Good quality item, slightly darker than website. Already assembled. Wrong item originally delivery so had to wait an extra week.
Review of , following an experience of by HELEN H.
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Absolutely shocking, 10 years in the design industry I have never seen an item so poorly constructed, no less than 10 faults in a single item. Opened the box to find a screw popped out at me…. The drawer runners fell off…. Drawer boxes cracked on the runners….. glad I got my refund…shop elsewhere!!!!!
Review of , following an experience of by CHRISTOPHER R.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry to hear that your order arrived damaged and that you decided to return it for a full refund. Kind Regards Your Tikamoon Team
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Worked fine. Products purchased and arrived.
Review of , following an experience of by MARK R.
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Delivered on time by professional staff. Love the sideboard that was ordered - it’s absolutely perfect.
Review of , following an experience of by ANNE W.
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Order arrived swiftly and with courteous delivery men. Unfortunately, after unpacking the chest of drawers, one of the drawer runners was faulty, and the end of the furniture was out of alignment, so it had to be returned. Tikamoon, initially, sent us a diagram intending us to try to attempt to repair the fault but it was beyond this. The subsequent continuous email correspondence was swift and concise, every query we had was immediately answered and a replacement item was despatched promptly. We had to repackage the faulty unit to a high standard, but this was verified, again by Tikamoon, that it was acceptable. Now we have the complete furniture set, we are delighted with it.
Review of , following an experience of by SCOTT S. *
*Pseudonymized data at the request of the author
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There are a lot of attractive pieces of furniture to view on the site.
Review of , following an experience of by DOMINIQUE C.
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Product was lovely and when finally delivered was packaged well. Just took too long with no updates.
Review of , following an experience of by MATTHEW D.
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quality of product and finish is very good. Design also excellent .
Review of , following an experience of by JAMES G.
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Fantastic products on the website with amazing photos which really bring the items to life.
Review of , following an experience of by ANDREW D.
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Delivery and return were good but still waiting for my refund
Review of , following an experience of by KENT K.
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Ugly fake marble top that doesn't match the website image
Review of , following an experience of by FREYA J. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We offer 60 day free returns on all our products so that you do not need to commit to a purchase before purchasing an item. To initiate a return, please contact us by email and we will be happy to help. In regards to the top of the unit, this is advertised as terrazzo, which is a composite material made from many natural stones. We use real marble and no part of it is fake. We are sorry that you were expecting a solid marble top and as such are disappointed. Kind Regards Your Tikamoon Team
Answer by Freya JFlagWhat is the process for return. Can you come to my house and collect the item?
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Marble countertop basin. Wow. This is the most beautiful thing. So heavy, will make a lovely statement.
Review of , following an experience of by SHARON K.
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There was a slight delay in receiving the order as it said to be with us in 7 working days and it took around double that. However the product quality and look made up for the delay and looks class in our cloakroom toilet, and everyone comments on it.
Review of , following an experience of by TODD R.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry the item arrived with you later than expected, but are very happy to hear the quality made up for this. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team
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Lovely pieces of furniture.
Review of , following an experience of by REBECCA H.
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The headboard I ordered was amazing and exactly what I wanted.
Review of , following an experience of by SUSAN D.
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Super easy to navigate, would recommend this site to everyone
Review of , following an experience of by SYLVIA L.
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The service had been good up to the point of delivery. However the product quality is poor on the sofa with varnish pealing after having it for 1 month. On raising this with the team there has been no compensation offered.
Review of , following an experience of by LILY M.
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Very good
Review of , following an experience of by MAX S.
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The website is fine but not clear that the products are shipped from FRANCE. I ordered 2 nobu basins which were very different sizes which caused a problem so had to order 2 more to find a matching pair. They were not able to select and pick 2 matching units which was not an effective solution or very eco friendly considering I has to order 4 heavy items and return 2 from France to the UK and send back again
Review of , following an experience of by JULIAN G.
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Excellent quality and design.
Review of , following an experience of by VERONICA M.
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We've been a big fan of Tikamoon. We specifically love they use natural materials which are making furniture last for a lifetime.
Review of , following an experience of by CHLOE C.
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Easy to look at site and no problem with the order. All very quick.
Review of , following an experience of by PHILIPPA H.
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I ordered a table which arrived with damage. it was collected promptly and I'm now waiting on a replacement.
Review of , following an experience of by FIONA T.
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Lovely looking, just the job.
Review of , following an experience of by MARTIN S.
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Good service all round. I didn’t need to contact them. Good delivery.
Review of , following an experience of by MELANIE J.
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Very satisfied with info and procedures by tikamoon from placing order to delivery. The Eden oak sideboard and Eden bookcase? Superb, It is as stated on the web site and more, I am in the process of ordering three more pieces from tikamoon. Actions speak louder than words! Both the bookcase and sideboard exceeded my expectations.
Review of , following an experience of by ALASTAIR P.
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Everything from ordering,contact and delivery was handled well.
Review of , following an experience of by LYNNE H.
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Easy to use! Truthful, the products are as beautiful as they look on the Tikammon site. We were impressed by the strong, careful packaging!
Review of , following an experience of by SARAH K.
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