Reviews for Uk.peugeot-saveurs.com

Dear Celine, Once they've been sent back, I would like a refund please. Kind regards

Dear Customer, I have taken due note of the fact that you would prefer to get a refund upon receipt of your return package. Please don't hesitate to reach out should you need any further information. Kind regards, Céline. The Peugeot Saveurs Team.

Dear Celine, Please can you resend my returns label to reflect that I am returning both products? Not just the salt grinder. Kind regards.

Dear James, We have taken due note of the fact that you will send both items back. We will send you the corresponding return label accordingly as soon as possible. In the meantime, I remain at your disposal for any further information or should you need me to provide you with my remote assistance. Kind Regards, Céline. The Peugeot Saveurs Team.

Thank you Celine, but if you actually read my review then I think you'd understand that it wasn't just a 'carrier' issue but also an issue with Peugeot's customer service. Six days to despatch, especially over the Christmas period and with 200 years of experience, and two weeks to respond to an email is not good enough. Focusing on the carrier just confirms again the point I was making about Peugeot's reluctance to accept responsibility for its own failures. Kind Regards,

Dear customer, I am sorry if you felt that we did not take responsibility for the issue. Please accept my apologies for the delay in shipping your order. We have launched an internal investigation to understand why your order was not dispatched sooner and to implement the necessary measures to ensure this does not happen again in the future. We sincerely apologize for the inconvenience caused. Additionally, we would like to inform you that the high volume of requests during the Christmas period prevented us from responding to your inquiry promptly. We will be reinforcing our team next year to avoid a recurrence of this situation. Please do not hesitate to reach out if you require any further information or would like to discuss the matter further. Kind regards, Céline The Peugeot Saveurs Team

Dear Celine, Thanks again for your message. Further to my previous message, I forgot to mention the packaging which was a larger than necessary box which contained the Bistro set loosely protected inside, which enabled it to roll around and get damaged. I have to admit that it looked like whoever packaged it didn't care and just threw it into a box. It really wasn't a great first impression after the delays in waiting for it to arrive. Also, Peugeot's delays in responding to me meant I couldn't find out where my order was, and therefore had to wait until the last hour before going on my Christmas break. I had intended to leave on Sat 21 Dec, and ultimately left on Tue 24 Dec because I wasn't sure what to do. If Peugeot had despatched earlier, then I would have probably got it in time. If it had also been packaged properly then I wouldn't have needed to buy another presentation box on Christmas Eve, and then suffer the embarrassment of not giving the gift in its original box. I understand that you are doing your best and ultimately it's not your personal responsibility, and I appreciate the apologies, but all of this has infuriated me because Peugeot sells premium products, at a premium price, with a 200 year history. This stuff should not happen because these lessons should have been learned by now, and there should be a focus on putting your customers first. I actually feel like I've taken for a fool for spending my money with your company and I regret trusting that your company was better than this. Every time I see your products in shops now I feel a twinge of anger and disappointment. It is not good enough just making a 'premium product', it also has to be backed up with at least satisfactory customer service. Kind Regards, Paul

Dear Paul, Thank you for taking the time to share your detailed feedback. I am truly sorry about your disappointing experience, and I want to express my sincere apologies on behalf of Peugeot for the series of issues you encountered. First, I deeply regret the inadequate packaging of your Bistro set, which led to damage during transit. This does not align with the level of care and quality we strive to provide. Your feedback has already been shared with our logistics team to ensure that packaging standards are reviewed and improved to prevent such issues in the future. I also understand how frustrating the delays in both shipping and communication must have been, especially during such an important time as the holiday season. I can only imagine how this impacted your plans and caused unnecessary stress. For that, I am deeply sorry. We recognize that timely delivery and responsive customer service are essential, and I assure you that we are actively working on improving our processes to provide a better experience for all our customers moving forward. Your frustration about this experience, particularly in light of Peugeot’s premium reputation, is entirely justified. You placed your trust in our brand, and I am sorry that we did not meet your expectations. Please know that your feedback is being taken very seriously, as it helps us learn and make meaningful changes. While I understand that this response cannot undo your disappointment, I want to reassure you that your concerns will be escalated internally, and we will take every necessary measure to ensure that such issues do not recur. If there’s anything more I can do to address this situation or if you’d like to discuss it further, please do not hesitate to contact me directly. Your satisfaction is important to us, and I am here to help in any way I can. Thank you again for your honesty and for giving us the opportunity to improve. Kind regards, Céline. The Peugeot Saveurs Team.

Dear Celine, Thanks for your message. Like I've said previously, I appreciate your time, response and apologies, but it's simply just words expressed on a review site, in response to a poor review. I do not know why Peugeot thinks that customers should be responsible for learning lessons that should have been learned, and rectified, in its first year of trading. This stuff isn't rocket science, and if Peugeot really cared about its customers then managers would have been pro-active in pre-empting these issues and made sure that these things didn't happen, especially as Peugeot sells itself as a premium company, with premium prices and a 200 year history. I used to run my own businesses and I understand the psychology of your responses, however, for me, they're nice but a bit patronising. In my business if things went wrong, as they sometimes did, I would write to my customer and not only apologise but also explain in detail what went wrong and why, I'd also explain what I had done to rectify the problem and how I was going to make sure that it would never happen again. I would also fully compensate them for any losses and inconvenience. Likewise, I would also expect the same from my contractors. That, in my view, is taking responsibility for failures and mistakes and dealing with customers appropriately. Peugeot is a business that makes products for profit, it is not my close friend, or a relative. I don't have shares in Peugeot, or receive a percentage of the profits, so why should I care that you're just going to learn lessons, especially when they should have been learned already? I'm sure that if one of Peugeot's contractors fails in some way they don't just expect an apology, but also compensation for any loss and inconvenience. The fact that I need to spell this out makes me more annoyed than the issues I had over a month ago. As a bare minimum, Peugeot hasn't even offered to refund my delivery costs and packaging. Absolutely nothing offered, which in my view, is not the actions of a premium company, with premium prices and a 200 year history taking responsibility for its mistakes and failures. I would understand if Peugeot was a new business trying its best while it started out, but that's not the case here, which suggests to me that the issues so far are down to incompetence, poor management and an overall contempt for customers. I absolutely resent giving my money to any company that gives that impression, regardless of how much spent, or how good the products they sell might appear to be. Again, thanks for your time and responses, and I understand you're just doing your job, but these issues, and the way Peugeot has sold itself as one thing, yet provided another, has, as I think is obvious now, made me incredibly annoyed. Kind Regards, Paul

Dear Paul, I thank you for all your advice. I would like to sincerely apologize once again and bring to your attention that late deliveries and damages are more likely to occur during the Christmas period due to the high volume of parcels. Additionally, shipments must go through customs clearance upon arrival in the United Kingdom, which may also impact delivery lead times. I have forwarded all your information to our carrier and my managers. Please don’t hesitate to reach out to me directly by phone if you would like to discuss this matter. Céline. The Peugeot Saveurs Team.

Dear Celine, Thanks again for your message. In response, the things you've mentioned are in Peugeot's control and can be largely mitigated with adequate planning and a focus on customer service. Peugeot has control over the delivery company chosen, it also has control over the staff needed at the busiest time of the year and therefore control over the time it takes to despatch an item. It has control over packaging, and control over whether staff are available to answer emails / calls / texts to deal with the inevitable issues that, as you've just confirmed, can potentially happen at the busiest time of the year. Peugeot also has control over its website, and the information it provides to customers on last or recommended ordering dates that guarantee delivery before Christmas to the UK. It also has control over adequate procedures to deal with lost or delayed packages, and presumably can get refunds or compensation for damaged or late deliveries from the delivery company it has a contract with. In my experience, if a company is customer focused then most of the issues we've discussed here would either never happen in the first place, or would be immediately sorted within the first years of trading. There is little point in making a good product and then annoying your customers when they receive it because of poor planning and management, inadequate packaging and a refusal to quickly take full responsibility when things go wrong. 200 years of history should have taught Peugeot these lessons already, which suggests to me that your management actually doesn't care about its customers at all. I look forward to any further response from your managers. Thanks for your help and time. Kind Regards, Paul

Dear Paul, I have forwarded your message to my Managers who are attending a trade fair abroad with a limited access to their emails. They will revert to you as soon as possible. In the meantime, I remain at your disposal should you need any further information. Kidn Regards, Céline. The Peugeot Saveurs Team.

Dear Céline, Thank you. Kind Regards, Paul