Customer reviews
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Easy to order. Efficient delivery service
Review of , following an experience of by WILL S. *
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I had both kits for cats ( for twins! ). The toys are very sweet and cuddly and the patterns easy and quick to do BUT only 4 stars as the wrong wool was included in one of the kits: Royal blue Ideal instead of Royal blue Barisienne (a thicker wool) and this made the pattern for the cardigan useless. A pity.
Review of , following an experience of by MUHAMMAD W. *
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The website was easy just by touching the Union Jack I got English and my wool took just a week to arrive
Review of , following an experience of by FRANK H. *
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This took longer than it should have to reach me as they had left out the first line of my address (house name and number), giving only the road, town and postcode (which is shared with several properties). It was only because my postie recognised my name and knew where I lived that this found its way to me in the end. Not at all impressed!
Review of , following an experience of by CHELSEA M. *
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Site easy to navigate.
Review of , following an experience of by EDEN B. *
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Beautiful yarn, provides a nice stitch definition, knits well, gives a nice sheer. I bought several colours and they are all lovely. I am very pleased with the purchase. Thank you!
Review of , following an experience of by SELINA B. *
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Thanks Bergere, beautiful items that do not fail to deliver.
Review of , following an experience of by JANE K. *
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Excellent service.
Review of , following an experience of by MELISSA S. *
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fast delivery and well packed.
Review of , following an experience of by TARA G. *
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No track and trace. You never now's wen it arrives!
Review of , following an experience of by NATASHA M. *
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everything was fine. Great customer service
Review of , following an experience of by DANIELLE R. *
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I bought the Lina doll. Very pleased.
Review of , following an experience of by LINDA T. *
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Lovely products and great service
Review of , following an experience of by EDWARD L. *
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Very easy ordering on the website. Speedy delivery and we’ll packaged.
Review of , following an experience of by ELSIE L. *
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Easy to order, fairly fast delivery at a reasonable cost.
Review of , following an experience of by PHILIP J. *
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Very good service, I would recommend
Review of , following an experience of by CARLIE S. *
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I am satisfied with my order. It came in good time. The needles are quality and just the length I need for wider projects.
Review of , following an experience of by SOPHIA W. *
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The process easy to follow, efficient service.
Review of , following an experience of by RYAN M. *
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Site was easy to navigate and find what I was looking for. My order arrived promptly and I was entirely happy with the service.
Review of , following an experience of by TANYA C. *
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A lovely website, selling a lovely range of materials (and colours). Good communication and quick dispatch time. Will certainly use again.
Review of , following an experience of by JAKE A. *
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Easy to order, quick response and delivery
Review of , following an experience of by LUCAS S. *
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I moved to the website when my local shop decided to stop stocking wool from France because of the form filling. The website is very easy to navigate and gives clear descriptions of the types of wool. Ordering was easy and the parcel was trackable all the way - of great help.
Review of , following an experience of by ERIN J. *
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Fantastic wool, high definition knit, wool is very good quality, knits well, washes well. Very quick delivery, very professional. So pleased, thank you so much!
Review of , following an experience of by JAKE M. *
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Fast efficient service and good quality goods
Review of , following an experience of by RILEY J. *
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My parcel has not arrived and I am unable to contact Bergère de France through the email they provide
Review of , following an experience of by DAVE C. *
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When I complete something I can’t wait to receive my next order. And this time I have not been disappointed. Bergère’s patterns are unique and the wool is superb. All my knitting turns out exactly as the item in the photo. Thank you Bergere !
Review of , following an experience of by ARCHIE B. *
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Excellent
Review of , following an experience of by MOLLY C. *
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good service informed all the way on parcel tracking couldnt have better service well done
Review of , following an experience of by EDWARD A. *
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excellent webshop
Review of , following an experience of by ETHAN C. *
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Good service, good quality
Review of , following an experience of by TIM A. *
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Excellent products and fast delivery from France
Review of , following an experience of by AMY H. *
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Levering nog niet ontvangen, duurt eindeloos......
Review of , following an experience of by LEXI B. *
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Very good service and the orders come through very quick.
Review of , following an experience of by PAUL M. *
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Excellent service,prompt delivery, delighted with product.
Review of , following an experience of by STEPHEN J. *
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Been buying Bergere for some time now and am never disappointed, beautiful quality.
Review of , following an experience of by NICOLE J. *
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Web site was good (little confusing as it stated orders over a certain amount qualified for free delivery but I had to pay for delivery!). Delivery was on time and I was updated throughout as to where my parcel was and when I could expect it. Yarn is lovely - super quality. Have used Bergère de France many times before and the delivery/customer service has often let them down - but not this time! - good idea to change carrier company. Thank you!
Review of , following an experience of by TOM T. *
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It is the first time that I’m disappointed. I was hoping that the 2 wool types were going to go together, but they don’t, which means that I can’t make the jumper that I like in any other colour then dark blue as suggested! The two colours that in the book sample look very similar arrived and they are too different to work nicely together.
Review of , following an experience of by RYAN C. *
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Great communications
Review of , following an experience of by ISOBEL M. *
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Easy ordering and the order came quickly.
Review of , following an experience of by CHRIS S. *
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product was received within the stated period.
Review of , following an experience of by CHRIS S. *
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Arrived within time set b hi
Review of , following an experience of by LINDA H. *
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Excellent service
Review of , following an experience of by NATHAN R. *
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Excellent company to deal with. Great service, communication and wonderful choice of yarn and accessories.
Review of , following an experience of by NATHAN M. *
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Lovely patterns fast delivery
Review of , following an experience of by LOGAN M. *
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Love the way you can browse the pattern and it adds what you need!
Review of , following an experience of by AMBER L. *
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site easy to navigate. Delivery was a bit slow Was kept informed regarding order
Review of , following an experience of by LUCAS L. *
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I love this company, their patterns and the different wools that they produce. I also love that, if I have any problems with patterns, for example, I can always contact for advice. That's why I tend to return to BDF when I want to knit something of interest.
Review of , following an experience of by MASON M. *
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I did find the site a little difficult to navigate and was unable to place the order myself so my husband (Bruce) did it for me. Very pleased with the magazine I ordered in response to the 21/22 designs catalogue. Unfortunately, due to the UK leaving the EU delivery took longer than expected.
Review of , following an experience of by BRANDON M. *
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Excellent Service and knitting product’s
Review of , following an experience of by ERIN K. *
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I had a bit of trouble getting your message site to accept my credit card, but perservererd and at last all was well. Thanks, Mary L.Moeller
Review of , following an experience of by CHRIS E. *
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there were some problems with my account, but after a phonecall with the Belgiumservicedesk I could succeed with paying the bill.
Review of , following an experience of by GAVIN F. *
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Lovely items, quick service, thank you.
Review of , following an experience of by MOLLY K. *
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Arrived just when it said it would
Review of , following an experience of by FINLEY H. *
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Absolutely STUNNING and just soooo very BEAUTIFUL!!!! These have to be the best set of Knitting Needles I have! They are soo delicate and gorgeous to use!!!! MERCI BEAUCOUP!!!!!❣️❣️❣️
Review of , following an experience of by CHRIS M. *
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Good interaction
Review of , following an experience of by SCOTT C. *
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Great service the kit is great can’t wait to get started.
Review of , following an experience of by ASHLEY B. *
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Always brilliant service
Review of , following an experience of by ELLIOTT P. *
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Site easy to use Delivery was as expected no particular delays Prices inline with other other retailers
Review of , following an experience of by ALFIE R. *
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Very good service. My order was delivered within a week of placing it. Considering it was posted in Germany, passed into the UK and then on to Northern Ireland.
Review of , following an experience of by MICHAEL R. *
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I am pleased with the yarn that I ordered and it was delivered promptly.
Review of , following an experience of by RAY J. *
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Excellent quality products & perfect trouble free transaction when ordering online from abroad. Excellent packaging and swift delivery time, very impressive service thank you
Review of , following an experience of by CHARLES S. *
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The rest of my order arrived but the buttons have not. They are shown on the invoice but not in package. Very disappointed
Review of , following an experience of by BRADLEY P. *
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Great products, love the choice of yarns! 😍
Review of , following an experience of by ROB M. *
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Order received very fast and well packaged. Will definitely use again!
Review of , following an experience of by KIRSTEN S. *
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It was a little difficult to reset my password but once done, ordering was a breeze and the postage was super fast.
Review of , following an experience of by BETH P. *
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I love Begere de France patterns, yarn and notions.
Review of , following an experience of by ALISON H. *
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it is going to be a lovely pattern to knit as the cable detail is the most unusual pattern and i will be looking forward to knit it.. I love the way the cables come from the middle on the front and how it edges around the v neckline i just love this design.
Review of , following an experience of by CRAIG H. *
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Great site and so easy to place an order.
Review of , following an experience of by PAULINE F. *
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I have been very satisfied so far. Thank you
Review of , following an experience of by HOLLIE M. *
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Just received the package today. Thanks
Review of , following an experience of by TOBY R. *
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Still waiting for my order
Review of , following an experience of by NATALIE W. *
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Bestellen via internet is niet gebruiksvriendelijk, iedere keer een nieuw wachtwoord nodig en dat ontvangen via een mail die ik niet kan openen.De kwaliteit van de wol is top maar bestellen laat véél te wensen over
Review of , following an experience of by SEBASTIAN W. *
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I had a problem to download the pdf document,but Vera from the customer service was just amazing and sorted it out for me.
Review of , following an experience of by JOSHUA P. *
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i am very happy with the pattern i bought from you it's a beautiful design
Review of , following an experience of by NIKKI W. *
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The international shipping rate of £19 does not adjust if like me I needed three extra skeins of yarn. £40 total for delivery therefore is not viable to Australia. Lesson learned. Otherwise love the yarns patterns and website.. Will be extra cautious next time.
Review of , following an experience of by TOM R. *
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Excellent fast efficient service
Review of , following an experience of by GRACE T. *
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I cannot fault the service I have been given by Bergère de France.uk. Excellent. From the questions I had that they promptly answered, to the ordering, to the quick delivery just received. I can’t wait to knit this wool. I would highly recommend this professional service.
Review of , following an experience of by PATRICIA B. *
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These extra 50cm long needles are lovely to knit with.Really smooth and the yarn just glides through them. These are very hard to source here in the UK so I was really pleased to find them on your website and they're the ideal length for my project.They arrived very quickly and were nicely packaged. Also special thanks to Vina who helped and advised me as to what to do when the shopping cart failed to work for me. Merci beaucoup .L'amour en France depuis l'Angleterre Jacqui
Review of , following an experience of by EVELYN S. *
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Very long wait for goods received request for review 2 weeks before receiving items
Review of , following an experience of by RUBY S. *
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I am still waiting for the goods that I have not received. Please expedite.
Review of , following an experience of by BRUCE G. *
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Very good
Review of , following an experience of by CAROLE H. *
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I found the site very easy to negotiate as was the payment I was keep informed on the delivery which was responsible quick
Review of , following an experience of by DONNA S. *
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Lovely buttons but the knitting pattern book I received is In French !!! So I cannot read it !! I am hoping for a replacement please !!?
Review of , following an experience of by JOSEPH M. *
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Website a bit difficult to navigate. More online pattern details would be good,eg. The amounts of wool needed.
Review of , following an experience of by BENJAMIN R. *
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The file downloaded with no issue.
Review of , following an experience of by HARRY K. *
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Perfect! Everything delivered as ordered. I love this site. Especially having the materials needed already calculated and priced.
Review of , following an experience of by THEO B. *
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Easy to use and found more than I was looking for 😊
Review of , following an experience of by FRED H. *
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Prompt delivery and usual good quality yarn
Review of , following an experience of by RILEY M. *
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Competitive prices, quality products ❤️
Review of , following an experience of by DYLAN W. *
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lovely wool as always . never disappointed
Review of , following an experience of by HELEN Y. *
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Everything efficient & very happy with my sewing needles. Always look forward to the inventive knitting patterns & inspiring yarns. Bergere is a really nice Company
Review of , following an experience of by KEELEY P. *
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Kept me up to date with the order, great sale price and helpful emails, definitely recommend them to buy really lovely yarn.
Review of , following an experience of by ALFIE C. *
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I found the sight and the ordering process fairly straight forward The delivery was quicker than expected and when my order arrived I was very pleased with it
Review of , following an experience of by GAVIN C. *
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Not the easiest site to Navigate but once I had got used to it everything was fine. Delivery was fast and order was packaged well.
Review of , following an experience of by TANYA L. *
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Always great service, great communication, excellent yarns with excellent offers. Toujours un excellent service, une excellente communication, d'excellents fils avec d'excellentes offres.
Review of , following an experience of by ROSS P. *
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Trouble free knitting. I have the book with the designs from bergere and the book of instructions for all the designs. Choosing the wool from the samples book, all the accoutrements was essential on lockdown but turns out to be just as pertinent to (almost) post lockdown life. Partly because both my local wool shops have closed down for ever but also because it works.
Review of , following an experience of by PAULINE S. *
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I love Bergere de France! My order arrived in just 10 days (I live in Chile)
Review of , following an experience of by DAVID B. *
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So happy to get the wool I needed and the charming letter in the parcel. Lovely product and prompt service. Highly recommend Betgere de france!
Review of , following an experience of by OSCAR W. *
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East to order and nice selection
Review of , following an experience of by DANIEL M. *
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From beginning to end the service was excellent.The product arrived well on stated time and well packaged.
Review of , following an experience of by HARVEY R. *
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very nice website. lovely pdf pattern. thank you.
Review of , following an experience of by LOLA F. *
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Quick!!
Review of , following an experience of by CHRIS C. *
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I easily found the type of yarn and shade I wanted and it arrived safely and relatively promptly .
Review of , following an experience of by KAREN P. *
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Fast, efficient, excellent quality products
Review of , following an experience of by FREYA S. *
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Excellent in every respect.
Review of , following an experience of by NATASHA S. *
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It’s a very jumpy site, not easy to use especially when the chat box pops up incessantly, obscuring the main order page. Every time I use it I get quite annoyed.
Review of , following an experience of by CAITLIN W. *
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Quick service. Good product. Reasonably priced.
Review of , following an experience of by CRAIG L. *
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Very easy to use website, the order arrived promptly and I was kept well informed about delivery time. The parcel arrived a bit torn and re-taped, though, but can't fault Bergere de France for that, rather the customs/post office
Review of , following an experience of by MASON E. *
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Your delivery times are getting better. Very pleased my last order came through very quickly
Review of , following an experience of by PETE R. *
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I have always had excellent service even when my wool/purchases were delayed.
Review of , following an experience of by LINDSAY W. *
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Great products with interesting chooses, sometimes the tracking system does not work well, but as long as you are not in a rush to get your products I'd always try and use bergere products.
Review of , following an experience of by FREDDIE S. *
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Good product at a fair price. Delivery was reasonably speedy but delivery almost failed because two key points on my order address were missed off the address label. Fortunately the postman guessed that it might be for me!!
Review of , following an experience of by LUCAS G. *
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From first going into the site to the day I received my delivery. The service was excellent. Particularly liked the updates on the status of the delivery
Review of , following an experience of by ADAM L. *
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Great quality products, excellent communication, great service.
Review of , following an experience of by LOGAN C. *
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Perfect product. Speedy service
Review of , following an experience of by MARTIN A. *
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This is my second order. I wanted to buy more yarn of the same dye and lot (if possible) but I could find no way of contacting the company to ask for this. The contact points were about knitting problems. This is a serious website omission for the company.
Review of , following an experience of by EVA S. *
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Found the site easy to navigate and find what I was looking for. My order arrived within 5 days- much quicker than anticipated given Brexit! There was no extra customs duty to pay so I will use the site again. I admit to being surprised that they do not seem to use a UK agent.
Review of , following an experience of by NATALIE L. *
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Easy to view site with lots of choice.
Review of , following an experience of by KAREN M. *
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I was able to find what I wanted to purchase straightaway. Good website.
Review of , following an experience of by NATHAN W. *
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Beautiful patterns, exclusive ideas and original too! Love the catalogues and the quality of the yarn. My favourite is calinou!
Review of , following an experience of by EILEEN L. *
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Interesting patterns and choice of yarns
Review of , following an experience of by TIM H. *
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Bergere has an extremely helpful and informative website, which is very easy to navigate. Unfortunately their packaging for my current order is very poor. I will be sending a complaint and photographs to the company.
Review of , following an experience of by THOMAS G. *
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Ordering from the UK was no problem and the goods arrived within the time specified. Very competitive on price, too!
Review of , following an experience of by MEGAN P. *
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Arrived in good timing. Only problem is that the plug is 2-pin and here in the UK we use a British 3-pin plug. Sent away for a refund - they give store credit - yet postage is really expensive now, paid almost £8. So not sure this was worth it!
Review of , following an experience of by HELEN M. *
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Nothing to say it had been sent. Just received card from Royal Mail saying could not be delivered as there was a surcharge to be paid. Had to drive to depot (other side of town) and pay £2.00 surcharge
Review of , following an experience of by DAVE J. *
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Quick and easy purchase.
Review of , following an experience of by FRANCESCA H. *
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Very pleased. Always takes a while for delivery, but if you are aware this isn't a problem.
Review of , following an experience of by ELIZABETH B. *
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was disappointed that it came in three languages and although i asked for a download version i thought that two pounds was expensive,
Review of , following an experience of by ALEXANDRA R. *
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Terrible service. I placed my order on 14th April and have still not received it a month later. I have been in touch with bergeredefrsnce on a few occasions asking where my order is and for a refund, not received either yet. I will never use this company again and give it no stars whatsoever.
Review of , following an experience of by TOBY M. *
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I have been a loyal customer of Bergère for years. Because their reasonably priced yarn and more so their trendy designs. Apart from the packaging could be better for international shipping (I am in Australia), everything else is perfect.
Review of , following an experience of by LUKE K. *
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It was my first time to Order and it was quick and easy will definitely be ordering again
Review of , following an experience of by CARRIE M. *
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Great quality and price
Review of , following an experience of by LAYLA C. *
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Easy to navigate the site, found the yarn I was looking for. I was worried about cost of delivery but it was very reasonable, thank you. My only issue was having to create an account which I prefer not to do unless I choose.
Review of , following an experience of by TYLER H. *
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Good customer support and delivery is very efficient and reliable.
Review of , following an experience of by MASON M. *
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Did not receive my order yet
Review of , following an experience of by NEIL T. *
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Great site, easy to order. Love the product.
Review of , following an experience of by ELEANOR J. *
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I found the site very straightforward - and I am not a digital natural. The order arrived within the time stated, and I am delighted with the yarn.
Review of , following an experience of by HELEN H. *
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Always there is a very large choice of colours and various qualities, the team are there for the customers and will sort any problem out. The patterns are great.
Review of , following an experience of by CARLIE H. *
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They respond quickly to email but couldn't change my delivery address
Review of , following an experience of by JODIE C. *
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Very pleased with the ease of ordering and navigation around the website. Very helpful customer service too.
Review of , following an experience of by ALEXA T. *
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I have not yet received my order. I'm not impressed
Review of , following an experience of by JANE K. *
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Excellent service and products, very easy to use website
Review of , following an experience of by ANTHONY W. *
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Goods ordered and order acknowledged. Unfortunately no further communication regarding delivery and goods not received yet 16 days after order placed.
Review of , following an experience of by ELLIE J. *
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Very quick download
Review of , following an experience of by SARAH E. *
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I love the yarn I am using, Coton fifty. It is easy to use and gives a lovely finish. Yarn was much cheaper on the proper "Bergere de France" site than on other sites. My only grumble would be that it took sooo long to arrive.
Review of , following an experience of by FAYE P. *
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Timely delivery on the lower end of schedule - nice! Excellent product thank you
Review of , following an experience of by SUMMER R. *
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It was easy to navigate, and the wool I needed was discounted, so good all round. However, after ten days, there has still been no dispatched email, which is disappointing.
Review of , following an experience of by EDWARD S. *
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very helpful - when my parcel was lost, they instantly took action, keeping me in the loop all the time. I particularly like that they have offers throughout the year, eg buy 5 and get one free, which I take advantage of!
Review of , following an experience of by KAREN H. *
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Not received it yet
Review of , following an experience of by CHELSEA B. *
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Very happy with quality and delivery. Excellent
Review of , following an experience of by PETER E. *
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vanaf het moment van bestellen tot levering van de wol 12 dagen is te lang. dit moet echt sneller kunnen.
Review of , following an experience of by ALISON M. *
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Dear Team The goods have not yet arrived. Can take up to 10 days as I am in the UK. However I am loving the knitting patterns, very clear instructions. New techniques keep the knitting interesting and you keep learning. I have knitted three baby outfits which look super stylish! I just love browsing the website - the books and magazine section is superb.
Review of , following an experience of by CAITLIN P. *
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Easy to navigate and order easy to change colours or items it’s very user friendly
Review of , following an experience of by DANIEL E. *
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I love this company. The knitting patterns are great, the wool is perfect. Everything arrives very quickly. So I, a very happy customer
Review of , following an experience of by BRANDON A. *
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Excellent service. Love their products.
Review of , following an experience of by DAN W. *
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Very easy to navigate around this site
Review of , following an experience of by NATALIE D. *
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Very helpful in giving me alternatives for discontinued yarn.
Review of , following an experience of by ISABELLA R. *
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I found the pattern I required easy to find but then the ordering of the item proved to be difficult. found the site then unhelpful ,no instructions and no help easily available. It was not clear how the download would be delivered. But eventually the download pattern was excellent
Review of , following an experience of by SCOTT M. *
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It would have helped to have more information about the yarn recommended. Weight of yarn and yardage missing. Slight delay on download if pattern but otherwise problem free purchase.
Review of , following an experience of by ISOBEL E. *
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No Notification about actual likely delivery.
Review of , following an experience of by ADRIAN P. *
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The site is very easy to use and you can check each step of the way
Review of , following an experience of by NATHAN H. *
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easy to use and follow when choosing and ordering. love looking at all the lovely patterns and yarn.
Review of , following an experience of by ISABEL G. *
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Very good their yarn is good quality and knits up lovely
Review of , following an experience of by JOANNE B. *
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The knitting patterns are absolutely gorgeous. The booklets are fabulous and brilliant value for money. I have placed a few orders and am very impressed with the quality of goods. What an amazing website for knitters!
Review of , following an experience of by PAUL M. *
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Great company to purchase from. Delivery was as detailed. Looking forward to buying again.
Review of , following an experience of by LAURA C. *
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I am a machine knitter, so am more interested in the finer yarns. I like to be able to download the patterns. The yarn quality is very good and delivery also. I use a Kindle and the website does a lot of jumping about. a bit frustrating. It's ok on a desktop. I would be good if the tension was marked on the yarn recommended for the pattern, on the pattern page, and not just on the yarn page. A lovely site to browse!
Review of , following an experience of by LAYLA J. *
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Easy to use and very speedy.
Review of , following an experience of by THEO P. *
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I ordered a parcel on 16 Feb, it’s 20 March and I still haven’t received it.
Review of , following an experience of by ARCHIE E. *
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Easy to order and it arrived in the UK quickly
Review of , following an experience of by MAISIE W. *
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Easy to use website, filter effective to find desired colour and type.
Review of , following an experience of by SCARLETT S. *
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Site easy to navigate
Review of , following an experience of by ALFIE K. *
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always good service and any issues are resolved quickly. no complaints
Review of , following an experience of by JOHN S. *
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Very easy website to use had no trouble placing my order and the goods arrived promptly.
Review of , following an experience of by RUTH K. *
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Website didnt work. Last time no book for patern
Review of , following an experience of by STACEY K. *
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Wool is fabulous but have not received down load of pattern I ordered the same time advertised as free. I purchased the wool to knit the cardigan. Very disappointed.
Review of , following an experience of by WAYNE C. *
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I have never received this item. Apparently shipped but I have no documentation re the shipping.
Review of , following an experience of by JACK K. *
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It will be nice to have more information about the delivery date with the time it will take to be dispatched and after how long it will take to be delivered to the UK. Many thanks
Review of , following an experience of by MICHAEL B. *
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The wool is gorgeous but the website is bad. The order says processing all the time, doesnt update when shipped and took 10 days to get to me.I didnt know what was happening.
Review of , following an experience of by DANIEL W. *
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Excellent service well wrapped product would recommend
Review of , following an experience of by NATASHA P. *
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Excellent communication
Review of , following an experience of by BECKY Y. *
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Lovely wools and patterns, some very different. Easy website to use . Only downside is the orders come from France so take longer. Worth waiting for!
Review of , following an experience of by DAVID W. *
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Great customer service. Would really recommend using this company.
Review of , following an experience of by LEO M. *
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Excellent service and quality products.
Review of , following an experience of by PATRICIA P. *
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waiting to receive my order
Review of , following an experience of by JANE M. *
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it was easy and fast no problem at all. the downloaded option is great because I don't need to wait for too long.
Review of , following an experience of by CARLIE H. *
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Amid the Covid-19 crisis there was a bit of a delay with delivery but when I contacted the company they were so quick to respond. I was very impressed.
Review of , following an experience of by BARRY M. *
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Reviews displayed in chronological order