sanareva.co.uk

Customer reviews for sanareva.co.uk

4.3 / 5 1

Calculated from 414 reviews obtained over the last 12 months

3861 reviews since 24/08/2017

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Information sanareva.co.uk

  • Company

    Holding Omniphar 07

  • Description

    Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray

  • Address

    Lieu-dit Bel Souleil 31850 MONTRABE

  • Website

    http://www.sanareva.co.uk

  • Category

    Health and beauty

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Customer reviews

  • 1 / 5 1
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    No customer service. No response to repeated emails. No phone number to call. No response at all. I cannot recommend this company.

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  • 3 / 5 1
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    The postage cost twice as much as the product and took two weeks to arrive.

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  • 5 / 5 1
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    Great website, easy to order and delivered swiftly. Highly recommended

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  • 5 / 5 1
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    I love this shop, prices are reasonable, delivery is fast and prompt, customer service is efficient and quick, they managed to help me with a small query which i was confused about and they explained few times so I cam understand and I appreciate the perseverence and willing to help. I reccommend this store to anyone. The products are genuine and I am a happy customer.

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  • 5 / 5 1
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    Competitive and great service.

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  • 1 / 5 1
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    Received an Empty parcel who travelled all around Europ. Customer services asked me to wait weekS to have my money back so not happy at all. Skin will be not prepared!

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Excellent in all aspects. Delivery, packaging, and price. Was a bit worried about delivery time due to the situation but need not have worried. Arrived within 5 days incl weekend.

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  • 5 / 5 1
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    I order from Sanareva a couple of times each year. The web site is easy to use, delivery is quick and customer service is great. Packaging is also always excellent.

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  • 5 / 5 1
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    Quick delivery, easy to track, sturdy packaging even for heavy items

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  • 5 / 5 1
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    Excellent transaction A++

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  • 4 / 5 1
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    delivered in one week

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  • 5 / 5 1
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    So so so happy that I can find organic supplement that is also plastic free! Very happy about this, wish more companies did this. The packaging is amazing, fully compostable and very study

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  • 5 / 5 1
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    Always a pleasure

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  • 5 / 5 1
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    Excellent company

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  • 5 / 5 1
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    Good price & delivered as advised

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  • 5 / 5 1
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    Navigation on the website is ok, sometimes is freezing I don’t know why, it happened to me when I wanted to pay, but the rest delivery is exactly how they said, you can track your delivery to see the status, it s ok, I have ordered a lot never had problems, but I don’t understand why I don’t have any points on my account?

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  • 5 / 5 1
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    Great

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  • 1 / 5 1
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    To be honest, it's a bit of a hit or miss with the shop. The first experience was good, things didn't take too long but in the second order, 3 out of 5 of the same products were running out in around half a year. Two are big-volume bottles as well which leaves me 1litre of the same kind of products running out in the next few months. Complained to the shop and they didn't think it was an issue what's worse is they are using new photos of the products and send you their old stock instead.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    After holidaying in France I was delighted to find the same product “le comptour du Bain” shower gel available on the website, repeating the order many, many times with no problems at all. In recent months however, after not being able to locate the product, I ordered what seemed to be a similar item, although much more expensive. Disappointed that, after placing the order I was sent an email from Sanareva offering help with the products I’d already ordered as suggestions, and also at a cheaper price to what I had paid?

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Prompt delivery

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  • 5 / 5 1
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    Great seller & product

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  • 5 / 5 1
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    Great service and delivery would def order again from the website

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  • 1 / 5 1
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    Products arrived damaged and sanareva are not forthcoming exchanging the damaged items or giving me a refund - still trying to resolve this with customer services

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Sanareva provides with a wide range of French pharmacy product that aren’t available (to my knowledge) anywhere in the UK The delivery was quite fast

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Sarareva provide a great service on there products they sell and prices too I am a very satisfied customer

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  • 5 / 5 1
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    Easy to navigate, good range of cosmetics excellent product and good service

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  • 4 / 5 1
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    Efficient order system and delivery, but takes a long time for despatch from France.

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  • 5 / 5 1
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    Excellent service, great prices fast dispatch, will use the site again!

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  • 4 / 5 1
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    The delivery charge was high, but as the item was so competitively priced the overall cost was still cheaper than buying elsewhere. Delivery time was given as 4 to 6 days and it took 7, so that's acceptable. I have a concern about using this website again because of the many adverse reviews on record, even though my experience was ok.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
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    Late in delivery

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  • 5 / 5 1
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    Good service. Prices have gone up.

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  • 4 / 5 1
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    Order was as expected. Delivery was slower than anticipated.

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  • 3 / 5 1
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    Took longer than stated delivery time to arrive but was well packaged.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Good service, bad delivery company

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  • 4 / 5 1
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    It takes quite sometime to receive the order and some things are out of stock regularly.

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  • 1 / 5 1
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    I would never order again here - I have ordered 3 items and only received 2 ! when I asked for a refund or to send me the missing items - I did not hear back from them! Be careful when you order from this website!!

    Review of , following an experience of by

  • 5 / 5 1
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    Always happy with Sanareva!Even last order when I got wrong item(and this happened only first time during years ordering from them),problem was solved straight away and I got the refund.Highly recommend it!

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  • 5 / 5 1
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    Items exactly as described and shipped when stated

    Review of , following an experience of by *

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  • 5 / 5 1
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    Sanareva have really upped their game! They have coped so well with the extra work needed now to bring loved items from Europe and beyond! Well done! Goods arrive so promptly

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  • 5 / 5 1
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    Service as promised

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  • 1 / 5 1
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    Waited for a ridiculously long time for product to arrive. Must later than indicated. Do not order if you need before 2 weeks.

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  • 4 / 5 1
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    4 stars only because of transport cost just too high... even if not its fault!

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  • 1 / 5 1
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    the order has not reached me, although it appears delivered, I want my money back

    Review of , following an experience of by *

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  • 5 / 5 1
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    Good product and efficient delivery service

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  • 1 / 5 1
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    I got another product delivered and no one answered my emails asking for a refund

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  • 5 / 5 1
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    great products great service yes i would recommend

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  • 1 / 5 1
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    I can not contact with sanareva through email, and I can not refund it when I am in another place. They did not deliver on time for me, and it makes me feel angry because the online support team.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great services.

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  • 5 / 5 1
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    Efficient and honest.

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  • 5 / 5 1
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    All good!

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  • 5 / 5 1
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    Everything was good.... delivery time was about a week.... No problem

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  • 4 / 5 1
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    arrived in good order

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  • 5 / 5 1
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    I use this website first time. Delivery was fast. I can't complain.

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  • 5 / 5 1
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    Super fast delivery. Highly Recommend.

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  • 5 / 5 1
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    The website is easy to navigate and I found the items I needed and ordered in a matter of minutes. Sanareva kept me informed of the delivery, which arrived as promised, all in perfect condition. I will purchase from them again.

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  • 5 / 5 1
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    Always a good choice of French liquid soaps at excellent prices. Never use any other company.

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  • 5 / 5 1
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    I am perfectly happy with my product. Itis as described and I have used it many times previously.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
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    Great to find products from France but did not expect I’d have to pay customs at the door. Thought that’s be covered as part of the price. Not a nice surprise. Thank you Brexit!

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  • 5 / 5 1
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    A smooth purchase/delivery service

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  • 4 / 5 1
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    My order came within the time specified so I am pleased with the service and would order again

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  • 5 / 5 1
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    Fast shipping. Product as described. I highly recommend

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  • 3 / 5 1
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    The product that I bought is fine as were all the previous items that I have purchased. unfortunately this time it took around a month to arrive instead of the two weeks normally.

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  • 5 / 5 1
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    Very good. Products arrived in very good condition and very quick. Thank you

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  • 3 / 5 1
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    My previous orders on Sanareva were processed in a better fashion, but this time it took one month and 3 requests to the customer support team to receive my order.

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  • 1 / 5 1
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    Terrible service. Product come late. I got a different product, contacted customer service still do nothing. Do not recommend.

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  • 3 / 5 1
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    Not very straightforward, takes a long time to arrive

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  • 5 / 5 1
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    Perfect timing and packing for our order. I wish the items were not so expensive, though Brexit did not help. Thank you.

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  • 5 / 5 1
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    Very clear website and prompt delivery Thank you.

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  • 1 / 5 1
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    I did not get what I ordered. That's why I asked for my money back. They refunded my money after 5 weeks.

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  • 5 / 5 1
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    I always find sanareva very good and the odm5 eye drops are very difficult to obtain I can always obtain them here

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  • 1 / 5 1
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    3 weeks after ordering I have no delivery yet and no tracking option

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  • 5 / 5 1
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    Really easy to order and pay, very fast delivery. Great range of products, well described and clearly illustrated. I was able to find the exact product I was looking for, really quickly. The product is great quality and has helped repair damaged skin, better than anything I have previously used - I wish I had found this web site years ago!

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  • 5 / 5 1
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    Very reliable company.

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  • 1 / 5 1
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    I have not received anything!! Please could you re issue the order asap, thank you.

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  • 5 / 5 1
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    The third order I have place and all three went like clockwork.

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  • 3 / 5 1
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    Received order better late than never

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  • 5 / 5 1
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    Excellent service and communication. I order every month my vitamins that are a bit difficult to find in other pharmacies.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 1 / 5 1
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    Product has not arrived yet, waiting for over two weeks currently.

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  • 5 / 5 1
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    Perfect

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  • 5 / 5 1
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    Always efficient, always delivered on time and rapidly. Very competitively priced. Just amazing service which makes getting hold of items not sold in UK a doddle. Highly recommended

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  • 5 / 5 1
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    I received the items, the shipping was quite fast. Absolutely nothing bad to say! :)

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  • 5 / 5 1
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    all good

    Review of , following an experience of by *

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  • 5 / 5 1
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    An excellent deal, quickly despatched. The items arrived in good time and well packaged.

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  • 4 / 5 1
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    Always good service.

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  • 1 / 5 1
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    I ordered 2 litres and only received 1 litre. No response received from company. Dispute opened with Paypal.

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  • 4 / 5 1
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    Hi! The website it is good and trusted, this is not my first purchase. This time the order came a bit later probably due to the post delays and the box came damaged, one of the bottles measuring caps broken and the other one missing. That’s for sure transportation mistakes. Thank you.

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  • 5 / 5 1
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    Item has been delivered as expected. I have read positive feedback about this product in the past, but I’m about to see for myself if my body will respond positively too. Thank you.

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  • 5 / 5 1
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    Quinton Hypertonic ampoules- Excellent product. Thank you

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  • 5 / 5 1
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    Always had a great experience with this company.

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  • 1 / 5 1
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    Well, I just read other reviews from other people on TrustPilot and seems I have the same issue as they have - I did not received the order!!!! It’s been more than 2 weeks and Customer Service does not even get back to me to clarify. Is this a Scam???

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  • 5 / 5 1
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    Fair prices and good delivery

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  • 4 / 5 1
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    Very good, no problems

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  • 5 / 5 1
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    Excellent shopping experience

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  • 3 / 5 1
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    With regard to delivery. The service was as expected. However my complaint about the product clearly didnt warrant a reply.

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  • 5 / 5 1
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    Great prices snd delivered in good time - thank you

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  • 5 / 5 1
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    Very happy

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  • 5 / 5 1
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    Excellent product well priced reasonable delivery time

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  • 1 / 5 1
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    I didn’t get my order and still waiting for an answer from the team. Order was placed more than 10 days ago.

    Review of , following an experience of by *

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