Reviews for Bikeinn.com

Total: 3 212 reviews since 17/01/2021

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4.6

Based on 348 reviews from the last 12 months

  • 80%
  • 12%
  • 3%
  • 2%
  • 3%

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The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?
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  • 12%
  • 3%
  • 2%
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  • A. A.

    15 Aug 2024

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    Good seller.

    Reply from Bikeinn.com

    Dear Shing Ko, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    products received within a week, exactly described is what you get. great value for money.

    Reply from Bikeinn.com

    Dear Michel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    All good

    Reply from Bikeinn.com

    Dear Pasi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Good, product, good price, but delivery was significantly slower than the website promise.

    Reply from Bikeinn.com

    Hello Jonathan, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,

  • A. A.

    15 Aug 2024

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    Everything was ok! :)

    Reply from Bikeinn.com

    Dear Petr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    Excellent prices and quick delivery

    Reply from Bikeinn.com

    Dear silvera john, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    Awful. Been waiting for my shoes for two weeks. Order said it had shipped. Delivery date then went back another two weeks. I had to contact them to find out the shoes weren’t even in stocks. Appalling service. Don’t use this company.

    Reply from Bikeinn.com

    Dear Dom, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured, our customers' experience is very important to us, which is why we have verified your case and identified the issue. We offer a wide variety of products, many of them are in stock in our logistics center for immediate shipment and others appear with a longer delivery date, which means they come from other warehouses. When you select one of these products, you are given an expected delivery date based on the transit time of the product to our logistics center (from where all orders are sent) and the shipping time according to the shipping company you have chosen. We do our best to constantly improve our service, but occasionally, due to stock outages, duplicate orders and real-time working with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed. In this case and unfortunately, we can only transmit to our clients the delivery times indicated by our suppliers. Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait longer for a product. On the contrary, you will receive an email as soon as the order ships with the carrier's tracking number and the invoice. We have taken your comments into account and have sent them to the corresponding department in order to continually improve and take measures to also improve the quality of our services. Please excuse the inconvenience caused. Best regards,

  • A. A.

    14 Aug 2024

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    Tyres received are not tubeless ready as advertised, forgotten password and can’t reset password to complain or even check what I ordered, poor service.

    Reply from Bikeinn.com

    Dear David, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status (use your email xxxinternet.com) We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards

  • A. A.

    14 Aug 2024

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    Goede prijs en snelle levering!

    Reply from Bikeinn.com

    Dear Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    I ordered from the store for the first time, the goods were delivered in good order and in a short time. I will definitely buy again in the future. Well thank you.

    Reply from Bikeinn.com

    Dear Ivan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

    Reply from A. A.

    Thank you.. :-)

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  • A. A.

    14 Aug 2024

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    A well presented item. Good price. Well packed. Good shipping price. Tracking number via local post office. Fast delivery... I am very satisfied.

    Reply from Bikeinn.com

    Dear Goran, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    Great price, good communication and delivery as described.

    Reply from Bikeinn.com

    Dear Clive, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Good product, good price. Dilivery takes a long time.

    Reply from Bikeinn.com

    Dear Frans, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Prompt delivery and competitive prices

    Reply from Bikeinn.com

    Dear Robert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Good price all delivered on time.

    Reply from Bikeinn.com

    Dear Tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Good and wide choice of products and quick delivery (few working days)

    Reply from Bikeinn.com

    Dear Robbert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    enough choise and quick delevery.

    Reply from Bikeinn.com

    Dear Adri, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Quick delivery, good price.

    Reply from Bikeinn.com

    Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Not aluminium cranks as advertised and poorly packaged as left crank has surface damage as it was loose in the packet and damage from the chain ring.

    Reply from Bikeinn.com

    Dear Seamus, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    10 Aug 2024

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    Great service, great communication, prompt delivery

    Reply from Bikeinn.com

    Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Reviews displayed in chronological order

About Bikeinn.com

TRADEINN RETAIL SERVICES

Bikeinn is an online store specializing in cycling equipment, offering cycling enthusiasts worldwide everything they need for their sport. Their expert and dedicated team helps each customer optimize their cycling experience, regardless of age, skill level, or experience. The Bikeinn team provides first-class customer service and online support. Bikeinn is one of 18 sports stores belonging to the Tradeinn Group, which boasts over 2.6 million items in a 30,000 m² main warehouse, representing more than 10,000 brands and shipping to 180 countries. Leading TOP brands include Garmin, Shimano, SRAM, Mavic, Specialized, DT Swiss, Castelli, Northwave, and many more.

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C/ Pirineus, 9, Celrà 17460

www.tradeinn.com/bikeinn/en Sports
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