Reviews for Bikeinn.com

Total: 3 212 reviews since 17/01/2021

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4.6

Based on 348 reviews from the last 12 months

  • 80%
  • 12%
  • 3%
  • 2%
  • 3%

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The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?
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  • 12%
  • 3%
  • 2%
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  • A. A.

    20 Jul 2024

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    zaskoczony jestem tak dobrymi cenami w sklepie

    Reply from Bikeinn.com

    Dear Krzysztof, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    I buy regularly, with complete satisfaction.

    Reply from Bikeinn.com

    Dear Csaba, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Sent me wrong item and refused to accept it was their mistake. Expected me to pay £11 to return it to Spain to get a refund. Will never buy from them again .

    Reply from Bikeinn.com

    Hello Richard, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards

  • A. A.

    16 Jul 2024

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    Good website and lots of stock. Prices are very competitive. I will be using again.

    Reply from Bikeinn.com

    Dear MARK, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Product is great and as described. Postage was timely

    Reply from Bikeinn.com

    Dear Louise, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Great price, great service and communication. Highly recommended.

    Reply from Bikeinn.com

    Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    I was worried about ordering having read some negative reviews, however I know others who have used them before so I decided to order. Communication good, fast delivery, item exactly as described. No complaints!

    Reply from Bikeinn.com

    Dear Kelly, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Perfect service from beginning till delivery👌

    Reply from Bikeinn.com

    Dear Arno, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Reasonably fast for an international delivery

    Reply from Bikeinn.com

    Dear Jon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Great prices. Product was exactly as described. It took a couple of weeks to get here but I guess we can thank Brexit for that.

    Reply from Bikeinn.com

    Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Always fast delivery.

    Reply from Bikeinn.com

    Dear Kenneth, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    16 Jul 2024

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    Quick delivery to the UK, love the s-works torch shoes!

    Reply from Bikeinn.com

    Dear Cameron, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    Easy ordering. Moderate prices and tracable shipping. No experience of returns so far.

    Reply from Bikeinn.com

    Dear Janne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    Very about the price of my crankset. Couldn’t find cheaper on any other website. Great range of products and fast delivery.

    Reply from Bikeinn.com

    Dear herve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    I found what I was looking for quite easily. Filling out the order was straightforward and the delivery was in good time. Very pleased with your service

    Reply from Bikeinn.com

    Dear Graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    Ordered express when everything was in stock. After the order it was suddenly not in stock. Tries reaching out to bikeinn to get them to credit the amount of express shipping. But they won't answer the phone and no decent reply on mail or in whatsapp. This ione of the worst customer services i have ever recieved and i will never buy anything from tradeinn ever again.

    Reply from Bikeinn.com

    Dear Philip, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured, our customers' experience is very important to us, which is why we have verified your case and identified the issue. We offer a wide variety of products, many of them are in stock in our logistics center for immediate shipment and others appear with a longer delivery date, which means they come from other warehouses. When you select one of these products, you are given an expected delivery date based on the transit time of the product to our logistics center (from where all orders are sent) and the shipping time according to the shipping company you have chosen. We do our best to constantly improve our service, but occasionally, due to stock outages, duplicate orders and real-time working with stock, some items are shown in stock but may be out of stock or delivery may be delayed. . In this case and unfortunately, we can only transmit to our clients the delivery times indicated by our suppliers. Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait longer for a product. On the contrary, you will receive an email as soon as the order ships with the carrier's tracking number and the invoice. We have taken your comments into account and have sent them to the corresponding department in order to continually improve and take measures to also improve the quality of our services. Please excuse the inconvenience caused. Best regards,

    Reply from A. A.

    The loss of trust in this case won't be easily regained. You have lost a customer. And you are cowards to moderate the review. Hypocrisy

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  • A. A.

    13 Jul 2024

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    First class service, fair price, and very quick delivery

    Reply from Bikeinn.com

    Dear Barry, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    Очень доволен, всё хорошо!

    Reply from Bikeinn.com

    Dear Dmytro, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    13 Jul 2024

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    Good service and fast dileverd

    Reply from Bikeinn.com

    Dear f.r, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    12 Jul 2024

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    I was concerned that, despite apparently paying an extra fee for delivery, it took several days to arrive. Only later did I discover that it had come from Spain, hence the delay and the unexpected requirement to have to sign for delivery, which could have been inconvenient if I had not been at home as there was no prior warning of this. Had I actually known this company was not in the UK I would not have purchased from them. I had been attracted by the price, a mistake I will learn from.

    Reply from Bikeinn.com

    Hello Martin, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,

Reviews displayed in chronological order

About Bikeinn.com

TRADEINN RETAIL SERVICES

Bikeinn is an online store specializing in cycling equipment, offering cycling enthusiasts worldwide everything they need for their sport. Their expert and dedicated team helps each customer optimize their cycling experience, regardless of age, skill level, or experience. The Bikeinn team provides first-class customer service and online support. Bikeinn is one of 18 sports stores belonging to the Tradeinn Group, which boasts over 2.6 million items in a 30,000 m² main warehouse, representing more than 10,000 brands and shipping to 180 countries. Leading TOP brands include Garmin, Shimano, SRAM, Mavic, Specialized, DT Swiss, Castelli, Northwave, and many more.

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C/ Pirineus, 9, Celrà 17460

www.tradeinn.com/bikeinn/en Sports
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