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Review Summary
The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.
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A. A.
22 Jul 2023
Verified reviewThe prices can be good but the delivery times are not real. Everything is shipped from Spain and it can take several days before the item arrives in UK and then gets delivered locally. Add at least 3 days to any estimate.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewLots of choice and good prices and I have made a number of purchases through them. It's disappointing that everything is sent from Spain which can't be good environmentally (all these items travellling such long distances). The tracking is a bit hit and miss, no doubt as a result of crossing borders. I will use again.
Reply from Bikeinn.com
Dear Russell, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewEverything OK, thank you
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jul 2023
Verified reviewI’ve send several mails/messages with a question about extra shippingcosts, you guys never answered them properly, because you do not read my message carefully. And it stil is not answered yet. I guess Rachel GG doesn’t understand English because her reactions do not relate to my question. It frustrated me several times and costs a lot of energy. But it’s only about €4,50. To less to care about, but if this is the way Tradeinn does their business they make an awful lot of unfair money. I hope you guys will take care of this, because this is not the way to treat customers! I guess I will never hear about this again, so good luck with everything.
Reply from Bikeinn.com
Hello Danny, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot, we apologize for the inconvenience.
Reply from A. A.
This is exactly what I expected in your reaction. You guys really do not read my message carefully! It is nog that I’m unsatisfied with the service, I want to know why I had to pay two times shippingcosts. It was really unnecessary to charge me this, because all the stuff I ordered came with the same delivery, even within the same box. And still you charge me 5,90 4,50 of shipment costs, really a shame. And time after time you don’t read my answers or messages to you properly. Because if you guy would, you would have given me the 4,50 back or at least explain me why I have to pay double the costs for a same delivery.
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A. A.
18 Jul 2023
Verified reviewtop top !
Reply from Bikeinn.com
Dear Ciprian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat service from the bike Inn team. Thanks.
Reply from Bikeinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat service from these guys.
Reply from Bikeinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewAll items arrived as planned . Installed all ready :-)
Reply from Bikeinn.com
Dear Esa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewDelivery was slow (in fairness I was not aware the parts were coming from Europe) and when the Rockshok service kit arrived it did not include foam washers which are absolutely necessary to service the upper fork. I ended up buying a service kit on Ebay that included everything.
Reply from Bikeinn.com
Hello Christopher, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
18 Jul 2023
Verified reviewI was placing an order with Bikeinn and their system told me the payment had failed and I saw no confirmation screen. So I placed the order again. I then received two identical orders as the first one had in fact been taken. This is Bikeinn's system error. I have now exchanged several emails with them, the first 4 being very disappointing in that I kept getting different stock answers that did not reflect the issue I was having. I want to return one of the orders with no shipping cost to me because it was their system issue but they are saying that is not possible. Unacceptable customer service in first not trying to understand the issue then telling me I have to pay for the return. I have also posted this same review about the first order I received
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A. A.
18 Jul 2023
Verified reviewI was placing an order with Bikeinn and their system told me the payment had failed and I saw no confirmation screen. So I placed the order again. I then received two identical orders as the first one had in fact been taken. This is Bikeinn's system error. I have now exchanged several emails with them, the first 4 being very disappointing in that I kept getting different stock answers that did not reflect the issue I was having. I want to return one of the orders with no shipping cost to me because it was their system issue but they are saying that is not possible. Unacceptable customer service in first not trying to understand the issue then telling me I have to pay for the return. I will also be posting this same review about the second order I received
Reply from Bikeinn.com
Hello Mark, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Please note that you placed 2 orders, 39880848 on 2023-06-22 15:45:26 and order 39880700 on 2023-06-22 15:36:22. This may possibly be due to a bad network connection in your region. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
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A. A.
18 Jul 2023
Verified reviewItem exactly as advertised good delivery time, and good communication
Reply from Bikeinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewExcellent service. Very happy
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewdelivered on time, half the price of rip off UK, what's not to like?
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Jul 2023
Verified reviewGreat products, fast shipping. Do recommend, no problems with this site.
Reply from Bikeinn.com
Dear Vlastimil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Hello, your welcome. As of now I have one question regarding my current order, I ordered on 3.July, the payment was paid right away and the datum of delivery said approximately 6-7 July, but today it is the 7. July and I still didn't even recieve the shipping infomration. So wjere is my order? Why is it still not proccessed? And when will it be and when should I expect it to arrive? Thank you
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A. A.
12 Jul 2023
Verified reviewI highly recommend, good prices, good communication
Reply from Bikeinn.com
Dear Jan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Hello, please solve my problem with the return of order 39571337. On 20/06/2023 I received a package with a Bryton Gardia R300L radar. I tried the radar and it doesn't suit me. When checking the reason for return item, I mistakenly entered "complaint" instead of return. You advised me to contact product service. But I don't want that. In my account on my order item for 39571337 it says "your return request is now closed" Is there still an option to send a DPD return ticket that I will pay for? I have contacted DPD and they require a printed return slip to be affixed to the package. Direct shipping to your address without a return ticket requires an amount of €52 !!, which is unacceptable to me. Thank you for the positive handling of how I should proceed. Flídr Czech Republic
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A. A.
12 Jul 2023
Verified reviewPacked and shipped very quick. Packing could be done better. The product was wrapped in Hubble foil but during transport slipped out and was only in the plastic bag which it was sent in.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGenerally very satisfied. Cost of shipping was a bit high and not that speedy,although Brexit no doubt was a factor. The merchandise itself high quality and very satisfactory.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewGood company. Great service,
Reply from Bikeinn.com
Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2023
Verified reviewOrdered a Karoo 2 bike computer with the best price on the internet. It arrived 2 days later than expected, but I do live in Scotland. Well packaged, very happy. Will definitely use again
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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