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Review Summary
Glisshop is praised for excellent service, competitive pricing, and a wide range of quality products. Customers appreciate the smooth ordering process and timely delivery.
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Thom L.
19 Jan 2026
Verified reviewUsed this company because of the good price. Too good to be true as it turns out. I had a bad feeling when their first communication was detailed instructions about how to make the delivery driver wait while you refuse a delivery. Sure enough the package arrived damaged and empty. The driver handed the damaged package to my son, a minor, before departing very quickly not giving him the chance to fetch an adult. As a result my daughter didn't get a present on Christmas Day :( Despite me getting in touch promptly the company have refused to accept responsibility and have been very quiet on the question of what their courier has to say. I've had to chargeback with my credit card company. Avoid where possible and if you have to use this scam company then definitely use a card that includes some consumer protection.
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John G.
19 Jan 2026
Verified reviewNot particularly impressed. Customers service - not v friendly and uncooperative. Made a mistake and ordered wrong size boots. Had to pay extra £10 to return the boots and then pay more to receive correct size on an £830 order! Thought there would have been a bit of goodwill but no!
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We’re genuinely sorry to hear that you were disappointed with your experience — that is certainly not the impression we want to leave and we will certainly look at how we can improve our telephone service. Regarding the return shipping fees, these costs are the responsibility of the customer. However, we only charge a portion of the actual shipping and customs fees involved. To assist, we provided you with a discount code so you could reorder the boots at the original purchase price, ensuring you would not be impacted by any price changes. We hope you will consider using our services again in the future. Best regards The Glisshop Team
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Helena W.
17 Jan 2026
Verified reviewExcellent service, great prices.
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Laura S.
17 Jan 2026
Verified reviewReceived as described in the time assured. Thank you
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Beardsall A.
17 Jan 2026
Verified reviewSpeedy delivery
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Paul W.
17 Jan 2026
Verified reviewAn excellent retailer. Great prices, quick postage. I would happily use again.
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Camille C.
17 Jan 2026
Verified reviewI ordered my skis and received them in just a few days and this was just before Xmas. The ordering process is very clear and easy to follow.
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Kieran H.
17 Jan 2026
Verified reviewOrdered a few things from glisshop. 2 sets of skis and a set of boots the main products. All products were delivered on time tracked and arrived well packaged undamaged to the UK. The customer service with returns were very good and had no issue when returning a product due to sizing.
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Chris P.
17 Jan 2026
Verified reviewExcellent all round
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Elliot S.
17 Jan 2026
Verified reviewOrder was never delivered, although they did refund me pretty promptly
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Neill G.
17 Jan 2026
Verified reviewGreat service and product
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Hugo T.
13 Jan 2026
Verified reviewOrder arrived in time and Im perfect shape. Amazing service
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Jonathan A.
13 Jan 2026
Verified reviewFast shipping and great advise
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Selena M.
13 Jan 2026
Verified reviewI still haven’t received my order
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Jacek P.
13 Jan 2026
Verified reviewGrip walk perfectly fitted to Head skiboots. Order was on time, despite travelling from France to Poland. Reasonable price for the product
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Jan T.
13 Jan 2026
Verified reviewvery good range and pricing but the delivery to uk takes a while and the tracker doesn't work until the day of delivery
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Jonathan W.
13 Jan 2026
Verified reviewGreat price. Got what i I asked for.
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Sam B.
13 Jan 2026
Verified reviewGreat service and good product however let down by Royal Mail for delayed delivery
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Trevor P.
13 Jan 2026
Verified reviewExcellent service and have bought a number of skis from them over the years and always great service with quick delivery.
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Richard C.
13 Jan 2026
Verified reviewGreat price, good comms, perfect delivery.
Reviews displayed in chronological order
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