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Review Summary
Glisshop is praised for excellent service, competitive pricing, and a wide range of quality products. Customers appreciate the smooth ordering process and timely delivery.
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A. A.
31 Dec 2024
Verified reviewGreat website, lots of variety. Easy to use and delivered in a timely manner can’t fault the service.
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H. D.
29 Dec 2024
Verified reviewIt was a great experience. The tax refund forms arrived on time. After I approved it at the airport, the refund was made to my credit card 3 days later. The products were shipped in 1 day.
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A. B.
29 Dec 2024
Verified reviewGreat service, keenly priced, no issue with customs/taxes, best priced av bag I could find. Delivered, great product.
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R. M.
29 Dec 2024
Verified reviewI never received my delivery even after 3 weeks, have never been contacted again and they still have my money to date!
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. Unfortunately one of your parcels was lost by the carrier. EVRI did originally inform us that the parcel would be delivered but eventually notified us that they could not longer locate it. We do apologise for this. You received a full refund on 17 December. Best regards The Glisshop Team
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A. A.
29 Dec 2024
Verified reviewThe ski helmet is perfect and arrived quickly all wrapped well with no damage
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L. W.
28 Dec 2024
Verified reviewHaven’t received my order yet it appears to be lost
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are extremely sorry that the parcel was lost by the carrier and we understand that you were disappointed not to receive your order. We issued a full refund on 15 January. We hope you will still consider using our services again in the future. Best regards The Glisshop Team.
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R. C.
27 Dec 2024
Verified reviewAll good
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A. A.
27 Dec 2024
Verified reviewExcellent stock selection, price and delivery. Have used Glisshop many times and always great.
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B. G.
27 Dec 2024
Verified reviewThe delivery was very, very slow. 4 days after placing the order, Evri (the delivery company) still hadn’t received the goods!! And for this poor service they have the nerve to charge you £20?!?!? Oh, incidentally Glisshop - with no other delivery alternative it’s illegal to then charge for delivery ….. Just sayin’
Reply from Glisshop.co.uk
Hello and thank you for taking the time to give some feedback. You placed your order on 25 November. It was shipped on 28 November, received by EVRi on the 3 December and delivered on 4 December. Unfortunately, shipping times from France to the UK can vary due to customs controls and delivery dates are therefore only estimates. The £20 shipping fee covers transport, customs and duties and represents only a fraction of what we are actually charged by the carrier. We trust you were happy with the items you ordered. Best regards The Glisshop Team
Reply from B. G.
I’m glad you agree with me.
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M. R.
27 Dec 2024
Verified reviewExcellent service from Glisshop. I will definitely purchase further goods from them.
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S. B.
27 Dec 2024
Verified reviewDelivery hasn’t arrived. I’ve contacted you twice and had no reply then you dare to sent me a review request. Perhaps you could speak to the delivery company and organise them to actually arrive !!
Reply from Glisshop.co.uk
Hi and thank you for your feedback. When you wrote this review your order had not yet been delivered. You contacted us by phone on 13 December and we liaised with the courier. Your parcels were delivered on 18 December. We hope the children were happy with their skis. Best regards The Glisshop Team
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A. A.
22 Dec 2024
Verified reviewFar from "dedicated experts", Glisshop are "apathetic novices" based on my experience. I purchased a pre-season board from Glisshop in July. I received the wrong board from Glisshop in October. I returned the board immediately using Glisshop's return process. Upon receipt of the returned board, Glisshop took over two weeks to initiate my refund which they say was made on 20 November. It wasn't according to my bank. To be honest I still don't know whether the refund was made and I won't know until my next bank statement in December. And here's the real kicker - the YES Shifter XTRM, which is the board I ordered from Glisshop back in July, "doesn't exist" in their shop. These are the words of Glisshop. Please consider my experience if you're thinking about using this company. They advertised a board that they did not stock ⚠️ Their returns process takes over a month ⚠️ and the refund process takes longer still ⚠️ Don't expect any communication from them unless you initiate it ⚠️ Glisshop as ever you have the right to reply and to make your voice heard. My best advice based on my experience would be to avoid them if possible ⛔️ If you can't avoid them, then strap in and buyer beware 🙈🙉🙊 On a positive, if you're lucky enough to be sending it on the mountains this year, I hope you have an awesome time. Stay safe and peace 🙏
Reply from Glisshop.co.uk
Hello and thank you for taking the time to give your feedback. We are sorry that you received the incorrect snowboard and for the inconvenience involved in having to return it. There was obviously an error on our website for which we apologise. The snowboard was collected from you by EVRi on 22 October and refunded on 20 November when it was returned to us. The money will have taken a few days to be credited to your account as we are sure you will have seen on your bank statement. As for the returns process itself, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the return shipping costs as low as possible for our customers. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Best regards The Glisshop Team
Reply from A. A.
Thank you for the response Glisshop team. As you know I've closed my account with you due to this, my first and last experience. I wish you every success in the future in the hope that this success is driven by real improvements. To the buyers like me who are tempted with a good deal, be advised the process was lengthy and agonising. Thankfully it's a buyer's market at the moment and a lot of retailers will match the price of a competitor if asked to do so. Glisshop prices are very competitive so you can leverage this with other retailers selling the same product very easily (and save yourself the pain). Peace 🙏
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R. M.
22 Dec 2024
Verified reviewexcellent service & packaging; highly recommended
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J. R.
22 Dec 2024
Verified reviewEasy to order and great updates on my delivery
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R. M.
22 Dec 2024
Verified reviewGreat service and efficient delivery to the UK, love my new board can’t wait to get it on the mountain in Jan
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D. S.
21 Dec 2024
Verified reviewRejected a delivery before shipping but got told that the item was already on the way n it will be with u in 2 days but the truth was , it wasn’t at delivery depot 4 days later . Getting the refund was the worst part , it could take up to 4 weeks .
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are sorry that you were disappointed with your Glisshop experience. Shipments to the UK from France can take between 5 and 7 days. Your order was dispatched on 18 November and a delivery was attempted on 25 November, which you refused. When it comes to refunds, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the shipping costs as low as possible for our customers. As a result a refund can take between 3 to 4 weeks. Best regards The Glisshop Team.
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R. S.
14 Dec 2024
Verified reviewIt’s a Christmas present so not used yet, however the service from the company was great, quick delivery and well packaged
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C. B.
14 Dec 2024
Verified reviewIncredible service skis in perfect condition and fast delivery
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A. R.
14 Dec 2024
Verified reviewGood communication when phoned up to find out tracking information.
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R. P.
14 Dec 2024
Verified reviewExcellent. Skis perfect. Mounting of binding perfect. Delivery perfect. Very happy.
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