What do Internet users think about id-direct.com ?

Read 2160 reviews of id-direct.com - Overall Customer Rating of 4.4/5

Reviews for Id-direct.com

Total: 2 834 reviews since 19/11/2019

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4.4

Based on 717 reviews from the last 12 months

5

80%
4

9%
3

4%
2

2%
1

4%

1 ★

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Review Summary

The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.

This summary is AI-Generated

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5 ★

Joy C.
24 Jul 2026
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Purchases arrive quickly often À day earlier than stated. I am using the maxi night pads all the time as my bypass urine is heavy some days. They work very well. I’m trying the sensitive ones now and find them excellent.
Experience from: 2 Jul 2026
Ann H.
19 Jul 2026
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Very good thank you!
Experience from: 12 Jul 2026
Brian W.
19 Jul 2026
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Order easy delivery good
Experience from: 8 Jul 2026
G. S.
19 Jul 2026
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was very easy to speak to a very helpful member of support who answered my questions, placed an order easily online for my mother.
Experience from: 29 Jun 2026
Amber O.
19 Jul 2026
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Excellent Customer services, arrived well in the given time....
Experience from: 5 Jul 2026
Mark S.
19 Jul 2026
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I purchased these pads for my Wife who has Parkinson’s. She has found them very comfortable and absorbent. The price is very competitive.
Experience from: 8 Jul 2026
Gladys D.
19 Jul 2026
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Quick discreet service
Experience from: 5 Jul 2026
Jennifer I.
19 Jul 2026
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Ordered item on July 2. 8 days later, no tracking, no order! Very poor website. Take your money and wait ages for delivery. Even asking for feedback before you have the goods is how much of a joke this is
Experience from: 2 Jul 2026
Katherine A.
19 Jul 2026
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Does the job well
Experience from: 5 Jul 2026
Ruth M.
17 Jul 2026
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Very good, great service. I would recommend.
Experience from: 6 Jul 2026
Beryl G.
17 Jul 2026
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Easy to order and fast delivery
Experience from: 5 Jul 2026
Peter L.
17 Jul 2026
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website easy to use and delivery prompt. Great product
Experience from: 3 Jul 2026
Lynn P.
17 Jul 2026
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Goods delivered to the wrong house number, and still waiting for delivery firm to sort
Experience from: 3 Jul 2026
Grace E.
10 Jul 2026
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Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again.
Experience from: 4 Jul 2026
Robert S.
10 Jul 2026
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Very good service and delivery, no problems.
Experience from: 6 Jul 2026
Dawn W.
9 Jul 2026
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Very pleased with the service, the pads I wanted were out of order so I chose another option unfortunately they are twice the size of my original ones my fault entirely. Shall have to try again when the ones I wanted are back in stock.
Experience from: 29 Jun 2026
Rebecca P.
9 Jul 2026
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Quick and smooth Delivery from start to finish , Great product we will be purchasing more soon
Experience from: 30 Jun 2026
Hugh M.
9 Jul 2026
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great servoce
Experience from: 29 Jun 2026
Alison F.
9 Jul 2026
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Customer Service was fabulous! Very helpful and able to advise on products
Experience from: 25 Jun 2026
L. C.
9 Jul 2026
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The site is easy to use. The issue I do have is there is no consistency on stock availability which isn't good. Took months for a product to reappear which is distressing if you have a medical condition. Called customer service and the were less than helpful and didn't call me back me requested. Managed to finally get some more items from you after months being unavailable then out of stock again. Please sort the availability out. You're losing out on sales.
Experience from: 29 Jun 2026