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Review Summary
The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.
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W. A.
11 Oct 2025
Verified reviewExcellent service and speedy delivery
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Sharon C.
11 Oct 2025
Verified reviewAs always, a very prompt despatch.
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Robert H.
11 Oct 2025
Verified reviewExcellent service as usual. The products are far superior to those offered to me by the local nhs. However the recent change in labelling seems unnecessary and less discrete than before. This applies particularly to the delivery box labelling. Previously it was totally anonymous and discrete, the recent change to including the iD label again seems indiscrete. My incontinence is my business and not that of anyone else.
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Karen W.
11 Oct 2025
Verified reviewReally disappointed, never had a problem until this order . I paid for my order email confirmed it would be delivered on the 26th ? Only just received the order today the 2nd October after numerous phone calls trying to find out where my order was .
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Su D.
11 Oct 2025
Verified reviewQuick and efficient dispatch and delivery.
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Khawar A.
11 Oct 2025
Verified reviewMy order delivered very next working day. Thanks
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J. T.
11 Oct 2025
Verified reviewAll good
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Donna F.
11 Oct 2025
Verified reviewDelivered promptly
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Edward B.
11 Oct 2025
Verified reviewEasy to set up and use.
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William B.
11 Oct 2025
Verified reviewAnother great order received on time. Product excellent as usual.
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Marie B.
11 Oct 2025
Verified reviewI am so delighted to have discovered id direct. They have a great range of products, to suit everyone, their ordering process online is very straightforward to navigate, and once ordered, their delivery times are really swift. 5 stars also to customer service who sorted out something for me within the hour of emailing them. I am delighted with the products which are priced very competitively. All in all, I cannot recommend this company enough. Super!
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Brian L.
11 Oct 2025
Verified reviewwebsite was easy to use andoder was delivered promptly and in good condition.
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Raymond H.
11 Oct 2025
Verified reviewBought these for dad after trying other brands these are far the best. He wears them day and night will be placing another order soon.
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Annie M.
11 Oct 2025
Verified reviewThis lot of pants have been better
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Lisa M.
10 Oct 2025
Verified reviewStill not arrived… having chased it up apparently they were out of stock but that wasn’t mentioned at the time of order. I will never order from them again
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Z. G.
10 Oct 2025
Verified reviewDelivered on time and with care.
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Deborah R.
10 Oct 2025
Verified reviewExcellent service and items. One small thing, packing tape and not sellotape was needed for box as it was coming apart by the time it was delivered.
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Kirstie H.
10 Oct 2025
Verified reviewVery quick delivery, very reasonably priced and best pants for a child with medical bladder/bowel problems. Customer service is very quick to reply and sorted my query out quickly. Highly recommend ID direct
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M j G.
10 Oct 2025
Verified reviewThere was an issue with delivery; I had made an error with the postcode. However, iD helped me through customer services (Chloe) and the situation was resolved within a day. As far as the site goes, it was easy to use. Thank you.
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Carol G.
10 Oct 2025
Verified reviewEasy to order delivered as stated
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