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Review Summary
The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.
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M. B.
11 Sept 2024
Verified reviewExcellent service .Ordered on the Friday and delivered next day
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A. A.
4 Sept 2024
Verified reviewEasy to you site, quick delivery great product
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A. A.
4 Sept 2024
Verified reviewGreat customers service . Keeps me up dated when my items are due and very fast and efficient delivery .
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A. A.
4 Sept 2024
Verified reviewMuch easier to follow now, but I never did find the button to claim discount.
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A. A.
4 Sept 2024
Verified reviewProducts great but more expensive then other sites and size need for my son stuck is hit or miss
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A. A.
3 Sept 2024
Verified reviewI have used id for a number of years and have had excellent service. Communication and delivery I have never had a problem.
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A. A.
3 Sept 2024
Verified reviewThe site is easy and quick to use, fast delivery service, usually within 24/48hrs, fantastic products!
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A. A.
1 Sept 2024
Verified reviewFrom ordering to taking delivery, the whole process was excellent. I would have no hesitation n recommending this website.
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A. A.
28 Aug 2024
Verified reviewGreat to deal with easy to order
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A. A.
28 Aug 2024
Verified reviewSite is very easy and simple to use. Zero complaints
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A. A.
28 Aug 2024
Verified reviewQuick delivery, great products, all good, thank you 😊
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A. A.
28 Aug 2024
Verified reviewNever had a problem nice and easy
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A. A.
28 Aug 2024
Verified reviewVery easy to order the product
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A. A.
24 Aug 2024
Verified reviewEasy to navigate first page of website. Payments with debit card missing so pay pal and credit card only. Found the page after page of buying needs to be more simplified for direct buy for straight to payments and shipment and done. The sample was sent out fast and delivery was fast. The advice service through email was fast and helpful but mote details in description and a good breakdown on specs for diapers in size to measurements in better detail to materials and available materials as plastic backed may be more adequate than the breathable. I find the crotch area is not wide enough and the sag to account fir bulk has leg cuffs come away to account and worse for when wet needing body suit that slips to the side on occasions. I think in samples for newbies would be 2 diapers of slip in both moderate to heavy to ultimate would be best to introduce the ID range. The paper fabric is too easy to tear and damage applying product is often. The waste band us a great addition to ultimate and much needed on all ID range. Wicking of liquids to move up the diaper would be great to avoid soggy congregation in one area. Overall i think they are a very good diaper in ultimate for long distance, night protection and very heavy incontinence. Super plus is great fir local with changing facility's close by. I find the anti odour is not effective enough as i smell the change before the wetness indicator. Great service fast and desecrate. Would recommend if groin area fits comfortably.
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A. A.
23 Aug 2024
Verified reviewDid not realise order would come on two separate deliveries one half was NHS and the other was paid. The paid item was delivered on time. Thank you
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A. A.
20 Aug 2024
Verified reviewParcel was left on front step only 2 paces from footpath. Would have been easily stolen if I hadn't been going out and nearly tripped over it ! The delivery person did not knock on the door as far as we know, no-one heard anything so I'm not too happy about that. Otherwise delivery was quick from time of ordering and have no problems with id direct.
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A. A.
20 Aug 2024
Verified reviewExcellent as always extremely fast delivery always well packaged competitive prices
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A. A.
15 Aug 2024
Verified reviewEasy and quick
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A. A.
14 Aug 2024
Verified reviewSite navigation is good, delivery is quick but I'm disappointed with Customer Service as received no response to a query I had regarding my daughters junior bed pants
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A. A.
13 Aug 2024
Verified reviewOrder goods on site, easy to order
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