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Review Summary
The brand is celebrated for its vibrant, quality products that bring joy to customers. Many appreciate the fast delivery and ease of ordering, making the experience enjoyable and efficient.
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Δ. Ρ.
2 May 2026
Verified reviewThe parcel was totally destroyed. Furthermore one item the lady clip - motifs: Coquelicots was missed.
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J. B.
26 Apr 2026
Verified reviewLovely cheerful bright products, with excellent quality for the price.
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E. K.
26 Apr 2026
Verified reviewVery nice products, value for money.
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Marie claude W.
26 Apr 2026
Verified reviewAlways great fun products and quick service
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Terry B.
26 Apr 2026
Verified reviewI recently purchased a Pylones' "Ani-stand Fox" to pair with my Pylones' "Sing Song 4" bass speaker which I received as a birthday gift from a close friend whom had purchased it for me while she was visiting Paris is late March/early April 2026. I am delighted with both products. High quality materials, innovative/whimsical design and portability are the hallmarks of Pylones' product line up.
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S. C.
26 Apr 2026
Verified reviewMy order 4.5 weeks later is still in a France airport and I have contacted your team via the website and email provided and have received no response on my query. I am very disappointed as this was a gift.
Reply from Pylones.com
As explained by our customer service in our previous replies, and as we did not receive any response from your side, the parcel was refused at delivery due to unpaid customs fees and was therefore returned to us by the carrier. Your order has now been fully refunded.
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Carmen C.
26 Apr 2026
Verified reviewFirst time user and blown away by ease of experience from item selection to order, gift wrap and shipping experience. Cannot wait for my girlfriend to open her Pylones package!
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S. S.
24 Apr 2026
Verified reviewI paid for the order, I received Order verified and Delivered emails which only contained your logo. I NEVER RECEIVED THE MERCHANDISE. Please advise. Sally S
Reply from Pylones.com
Thank you for your message. Your parcel was returned to us by the carrier because the customs fees were refused at delivery. As a result, the package could not be delivered. A refund has now been issued for your order.
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C. F.
18 Apr 2026
Verified reviewI have not received my order and I have emailed your company twice without a response. So I am not happy at all with your customer service.
Reply from Pylones.com
Hello, We are truly sorry for the situation and understand your frustration. However, we would like to provide some clarification: we have already replied to all of your emails. It is possible that our messages have been filtered into your spam/junk folder, so we kindly invite you to check there. We remain at your disposal and will be happy to assist you in resolving this matter as quickly as possible. Kind regards,
Reply from C. F.
Thank you for the response. I have continually checked all my folders, including my junk and spam waiting for a reply as these items are gifts. All I have is the confirmation that my emails have gone through but no reply with resolution. I would love assistance with getting this issue resolved.
Reply from Pylones.com
We confirm that we have responded to your various messages on April 8 at 12:17 p.m. and on April 9 at 2:54 p.m. According to the tracking, three delivery attempts were made (on April 3, 4 and 7) but without success, your package was returned to us. We can exceptionally reship it to you if you still want to receive your order. Please let us know if this would be suitable for you.
Reply from C. F.
Please resend the order. That would be amazing. I will keep checking my emails but I never received them. I appreciate the assistance with getting this issue resolved.
Reply from Pylones.com
Thank you for your message. We will resend your order very soon. We appreciate your patience and are glad we could assist in resolving this issue. Please keep an eye on your emails, and don’t hesitate to contact us if needed. Kind regards
Reply from C. F.
Thank you so much! I just received the confirmation that it reshippedc and I will keep a close eye out for shipping details.
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Anna B.
18 Apr 2026
Verified reviewczajnik piękny, błyszczący kolorowy. gwizdek jak gwizdek, nie widzę różnicy między tym a innymi. dostawa bardzo szybka.
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Y. H.
18 Apr 2026
Verified reviewCorrect,snel,en mooi materiaal.
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Valerie K.
18 Apr 2026
Verified reviewThe glass cases I ordered from you are lovely, I am very pleased. I have in the past bought items from you and have in all cases been highly satisfied.
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Karen H.
16 Apr 2026
Verified reviewItems received within the week. Very impressed with how quickly they arrived. Maracas and mug all lovely and great quality.
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Arinda T.
16 Apr 2026
Verified reviewGood
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Ž. Ž.
6 Apr 2026
Verified reviewColorful items !!! Like it a lot !!!
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åsa S.
6 Apr 2026
Verified reviewEverything was perfect. Love the rings! Order and delivery easy and quick! Will come back
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Anne L.
6 Apr 2026
Verified reviewJeg er meget glad for min el-kedel og den lille tepotte. De gør mig, som alle pylones varer, i godt humør bare ved at se på dem. Forsendelsen gik glat
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Winnie S.
6 Apr 2026
Verified reviewVery nice colours. I love it!!
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C. C.
6 Apr 2026
Verified reviewPylones had the product my sister was seeking. I ordered it for shipment to the US. The shipping cost was almost as expensive as the item (which was 2.5 times more than the insurer price). That was fine because it was a gift. What I didn't plan on was the $53 surcharge by UPS to deliver it. A $10 gift ended up costing me almost $100. I think this should be explained during the purchase process. Otherwise the product was good.
Reply from Pylones.com
Hello, Thank you for your feedback, and we are glad to hear that you were satisfied with the product. We completely understand your concern regarding the additional costs. However, we would like to clarify that the surcharge requested by UPS corresponds to import duties and taxes applied in the United States, which are determined by local customs authorities and are unfortunately beyond our control. These fees are not included in our product or shipping prices and are charged directly by the carrier upon delivery. They can vary depending on the value of the goods and US import regulations. Thank you again for your understanding. Kind regards,
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Nadine L.
4 Apr 2026
Verified reviewHello, I set up an order in USD thinking that the shipping was from an US warehouse but in fact it was from France .The US taxes twice the price of the product ; UPS charged $58 for taxes and taxes procedure management. So the Pylones product is fine but not the final cost !
Reply from Pylones.com
Hello, Thank you for your feedback, and we are glad to hear that you were satisfied with the product. We completely understand your concern regarding the additional costs. However, we would like to clarify that the surcharge requested by UPS corresponds to import duties and taxes applied in the United States, which are determined by local customs authorities and are unfortunately beyond our control. These fees are not included in our product or shipping prices and are charged directly by the carrier upon delivery. They can vary depending on the value of the goods and US import regulations. Thank you again for your understanding. Kind regards,
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