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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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Viktoriia V.
23 May 2025
Verified reviewThe item I received was completely destroyed. We’re talking about shattered, broken beyond repair. I immediately provided both photos and videos clearly showing the damage and requested a refund. Instead of resolving the issue, the company had the audacity to ask for photos of the packaging before I opened it. Are you serious? How is that even possible when I had to cut open the packaging to get the furniture out in the first place? Do you expect customers to predict damage and photograph every box before opening it? This is either pure incompetence or a deliberate attempt to avoid issuing a refund. Totally unacceptable. I will never order from this company again and strongly urge others to stay away.
Reply from Quirumed.com
Dear Viktoriia We apologies to have the audacity to ask for photos of the packaging however, the reason is clear. The item arrived damaged and so it looks from the photo that it has happened in transit. We therefor need to make a claim against the transport agency and for this the packaging is needed evem if the packaging shows no sign of damage. Even if it is cut up slightly we need a picture for thie claim. Please reply to the request and once we have these photos we will find a solution for you. https://www.quirumed.com/uk/faq/how-do-i-claim-a-product-that-arrives-in-poor-condition/ Kind Regards Quirumeed
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Karen K.
6 May 2025
Verified reviewExcellent chair and fast delivery! No complaints at all. Would happily buy from them again!
Reply from Quirumed.com
Hello! Thank you so much for your wonderful review! The Quirumed Team
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Martha M.
6 May 2025
Verified reviewThe item we ordered arrived quickly, but unfortunately when we unpacked it, the furniture was damaged. We immediately contacted quirumed and sent photos, but it is now been over 2 weeks and we have not had a replacement sent or the exchange processed. I have had to send multiple photographs of the packaging (which was not damaged) and the cracked drawers, including a video. I am awaiting a response. This is unacceptable. We are a medical clinic and have paid a lot of money for a quality item, but unfortunately Quirumed's returns process is not customer friendly, and seems very time consuming. I await their response still about when and how we can receive undamaged parts so we can make use of the furniture.
Reply from Quirumed.com
Martha We have passed a note to our Accounting department so that they can proceed to make the requested full refund. You will receive the refund in the same way you made the payment Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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Tahir B.
25 Apr 2025
Verified reviewOrdering this reception desk from the website was fairly straightforward , communication from Quirmed regarding the delivery was clear ,however, the delivery was terrible . The delivery company used was FedEx/TNT . This company is absolutely terrible . Their website and customer service is awful , when they messed my first delivery date up , I tried contacting them but it was impossible to get touch with them . I could carry on complaining about FedEx/TNT but I stop .
Reply from Quirumed.com
Hi Tahir Thank you for taking the time to share your experience with us. We apoligise for the problems with the transport agency and we have launched and investigation with them to resvole the problems with them.
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Yahya J.
25 Apr 2025
Verified reviewThe ordering process with Quirumed was simple and efficient. The autoclave arrived on time, well packaged, and in excellent condition—overall a positive experience. However, it’s important for UK customers to know that Quirumed does not offer installation and commissioning services in the UK, as they are based in Spain. This step is essential to comply with UK regulations before operating such equipment. It would be helpful if this was made clearer during the ordering process.
Reply from Quirumed.com
HI Yahya Many thanks for the review on the company!
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David P.
25 Apr 2025
Verified reviewFairly easy to order and keep track of, I was kept informed all the way through.
Reply from Quirumed.com
Hi David, Thank you for your feedback!
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T. T.
25 Apr 2025
Verified reviewVery bad, an unpleasant experience. I will not recommend anyone to shop from this site again.
Reply from Quirumed.com
Dear Prakash, We have passed a note to our Accounting department so that they can proceed to make the requested refund of €128 You will receive the refund in the same way you made the payment within a period of approximately 7 to 10 days. If your payment method was by bank transfer, you must send us directly to the e-mail: finance@quirumed.com, the certificate of the bank account in which you appear as the account holder, or failing that, a bank receipt showing the bank details and name of the owner. In the event that the account holder does not match your data, you must tell us in writing that you want the refund to be made to the indicated account, exempting QUIRUMED SLU from all responsibility, in the event that said account is not the correct one. VERY IMPORTANT: In the subject of the e-mail, you must only indicate the incident number 2893548 assigned for management. This being an essential requirement to process your refund. Please don't worry if you don't see the the money in your bank account straight away, the refund may take a few days to be effective because it involves different banking entities or international transfers. These are some cases: 3-4 more days in case of national transfer 4-5 more days in case of international transfer At the end of the month in case of credit cards If you have any questions or queries, respond to this email. Kind Regards Departamento de Post-venta & CalidadAfter-Sales, & Quality Department 0034 963 05 21 62
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Helen D.
10 Apr 2025
Verified reviewGreat sturdy bed, perfect for all my beauty treatments. Highly recommend. Thank you.
Reply from Quirumed.com
Thank you so much for your feedback Helen!
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Ali R.
3 Apr 2025
Verified reviewGood quality product with reasonable price and prompt timely delivery
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Martin K.
3 Apr 2025
Verified reviewExcellent customer service, , although order delayed due to customs, Niel kept us fully informed all the way at the Aberdeen office, highly recommended
Reply from Quirumed.com
Hello, Thank you so much for your valuable feedback! Warm regards, The Quirumed Team
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Errol G.
24 Mar 2025
Verified reviewI consider the Customer service of Quirumed to have been first class with this transaction. My overall shopping experience has been extremely positive. I would most definitely purchase from Quirumed again and would recommend them in an instant. The products were professionally packaged and reached me entirely intact. Thank you for your service.
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Marharyta K.
10 Mar 2025
Verified reviewVery good spa bed
Reply from Quirumed.com
Thankyou Marharyta!
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Prince P.
10 Mar 2025
Verified reviewVery good quality, we have 2nd bed both are very good. We are very happy with quirumed .com
Reply from Quirumed.com
Thankyou Prince!
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Gurmeet S.
10 Mar 2025
Verified reviewMisselling practices and then ignore to deal with the query when raised. Beware, you will be hit with huge import taxes which they dont mention anywhere during the buying process. Only in tiny T&C's somewhere.
Reply from Quirumed.com
Dear Gurmeet To confirm Quirumed is based in Valencia spain, If an item doesn´t have this label then it is sent from Valencia Spain and puts 6-8 days., For these orders we don´t charge VAT on the order and the VAT is paid will need paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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Paul H.
10 Mar 2025
Verified reviewStill not received my item
Reply from Quirumed.com
Dear Paul We have been informed thart your order is being returned to us by the transport company as they did not have any contact from you regarding the customs clearance. Did you get any phone calls for them or emails asking for information to make the customs clearance? https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501027764_501023773 - 455559563 Can you confirm if you would like for us to send the order out again or would you like us to refund the money?
Reply from Paul H.
I had no contact from anybody and I am going on holiday the 4th of March so Best off sending a refund as I will not receive the battery before then unless you can guarantee I will
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Pauline P.
21 Feb 2025
Verified reviewThe products could have been amazing but half of it arrived broken. Because of the policy saying I need to let them know about any damage within 24 hours I have no hope to get a refund or get sent a new product, even though I’m in the middle of opening my own studio and it’s a pure worksite there was no way I could open the parcels within 24 hours. The quality was poor and I had to do some DIY fix to try to fix the drawers from the workstation and glue the attach from the to towel dispenser so I can put it on the wall. Very disappointing.
Reply from Quirumed.com
Pauline The reason is that we only have a certain amount of time to claim against the transport agency and so it is written clearly in our terms and conditions that you to contact us hence you need to quick inspection once the goods arrive. https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ Please open an aftersales form on our website and we will see if there is a solution.
Reply from Pauline P.
Okay thank you will do !
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Ana bela D.
21 Feb 2025
Verified reviewExcellent product and arrived very quickly
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Daksha P.
3 Feb 2025
Verified reviewAfter writing a detailed review of my terrible experience, I got an email to ask me to send evidence which I have done, and got no reply or action, which seemed like a futile excercise. My previous honest Google review was not posted cos the company replied to the review and made it seem it was my fault cos I had not gone to the website to resolve this. I had no idea I had to. My 4 emails direct to the company official email given on the booking platform has been ignored. I still cannot use the facial machine. This company’s after sales service is terrible and needs to be reviewed. I am a business owner and write this review only to warn people that if they need to return an item, it is an impossible task, my review in no way implies the quality of product is not good.
Reply from Quirumed.com
Daksha We didn´t recieve any contact regarding a transport claim until we saw this review and contacted you. We see the machine has arrived with a broken wheel, if we send a new wheel to replace this would this resolve the problem?
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Daksha P.
3 Feb 2025
Verified reviewI tried to cancel the order a few days after I placed it due to change in circumstances, before it left Spain. I wrote 3 emails, requesting cancellation and told Fedex when they rang me to pay tax’s to return it to sender, they said they will. Despite all this the machine was delivered. It came damaged, I informed the company and sent pictures of damage, they have not replied or acknowledged any of my emails requests. I will never deal with this company and if 0 rating was available that’s what I would give this review. I usually never write negative reviews as I am a business owner, however my experience with this company was awful and I think people should know when they place the order there is no option of cancellation.
Reply from Quirumed.com
Dear Daksha We informed you that the order had already been sent before we recieve an email from you requesting to cancel the order. We also instructed you to reject the delivery if you wanted to cancel the order. Regarding the damage to the item we have had no contact from you regarding this. Please go to your website and open an aftersales for and we can then find a solution for you. The link is below. Customer Login
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Bev S.
3 Feb 2025
Verified reviewExcellent Very speedy delivery within the time frame stated Thank you.
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