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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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Rebecca P.
19 Jan 2025
Verified reviewGood communication and good product but did not warn me I would also need to pay for import tax an extra £46!
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Sarah R.
6 Jan 2025
Verified reviewVery easy to order and a passport number is needed to clear customs ( I was initially concerned about this). It all went seem Lesley and good updates from couriers and Quirumed every step of the way. Quality was beyond expectations with more accessories than I realised. Very sturdy and strong.
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J. A.
21 Dec 2024
Verified reviewIt’s a great chair, I just wish the delivery charges weren’t so steep.
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D. M.
13 Dec 2024
Verified reviewExcellent service from Quirumed as usual. Thank you.
Reply from Quirumed.com
Thankyou Dominic!!!
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C. O.
8 Dec 2024
Verified reviewfirst time purchasing from Quirimed, and a big ticket item, electric medical chair, shipping from Spain and customs entry seamless and arrived safely delivered to clinic. Thumbs up from me!
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N. V.
8 Dec 2024
Verified reviewMy wheelchair is excellent,very easy to assemble, l absolutely love it
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L. W.
1 Dec 2024
Verified reviewThe ordering process was a little confusing but manageable. The item did not arrive when promised and I waited in a whole day Friday. It did arrive on the Monday and I got notification by email that morning saying it would be delivered that day. No time slot was given. As I had to sign for delivery this was difficult as I already had commitments. However it did arrive at a convenient time. The product, a large wheelchair is excellent. So on the whole good outcome.
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K. B.
27 Nov 2024
Verified reviewExcellent service. Clear comms throughout the delivery process. Arrived a day earlier than expected.
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A. G.
25 Nov 2024
Verified reviewThe product arrived 4 weeks ago with a defective part. Replacement part was promised by 4 November. Still has not arrived. Despite sending 2 emails asking when is it likely to arrive if ever no response from you.
Reply from Quirumed.com
Dear Andrew The shipment was delayed due to the flooding in Valencia unforutnately, however, it has been released now and so it will continute it´s transit. It should be dleivered toward the end of this week / start of next week.- Track & Trace - Track your shipment | TNT United Kingdom 694015918 Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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S. D.
25 Nov 2024
Verified reviewQuickl delivery, and good communication!
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G. N.
25 Nov 2024
Verified reviewThe hoist took a long time to be delivered and we were unable to use it because it did not have a safe working load label on it
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C. G.
6 Nov 2024
Verified reviewWhile the chair arrived on time, I’m disappointed with the quality given the price. The design is attractive, but the support padding lacks density, making it uncomfortable. Additionally, the hinges are made from cheap materials, raising concerns about the chair’s durability. On top of that, I received an unexpected FedEx invoice for customs and shipping fees, adding nearly £200 to the total cost of the chair. I would have preferred paying an extra £50 to get a similar chair from a UK-based supplier, like Master Massage supplies, without the surprise charges. A £40 customs fee was an unpleasant shock, and the cost to return the chair would likely be substantial, making it a poor investment overall. Unfortunately, this chair may go unused, as I need something more comfortable for my clients.
Reply from Quirumed.com
Dear Clara To confirm Quirumed is based in Valencia spain and this order was sent from Spain. https://www.quirumed.com/uk/company - Who we are Please note that since the UK left the European union on the 01/01/21, we will no longer charge the VAT. Normally customs would therefor have to pay customs chrages when it enters the country however, for wheelchairs / patient lifts etc you get exemption from paying the customs chrages. Please see below for more details https://www.gov.uk/guidance/pay-no-customs-duty-or-vat-on-goods-for-disabled-people When you recieve the invoice for the customs charges, please reply to the email they send and inform Fedex that you are disabled and that this is a product for somebody with disabilities and they then inform you about the exemption of payment. Please contact them directly below if you have an questions about this with them FedEx Clearance Team T: 01604 815216 GBTNTimports@fedex.com  FedEx Express UK Transportation Limited https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information
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H. H.
3 Nov 2024
Verified reviewExcellent price, product was as expected, clients find it incredibly comfortable and it had made my working life so much easier. Arrived quickly, well packaged and the delivery guy was very helpful too. Great experience
Reply from Quirumed.com
Thankyou Helen!
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T. Y.
1 Nov 2024
Verified reviewProduct is really professional. Exactly the same as the description on the website. Yet, please cover a plastic sheet on top of the consignment when dropped outside the house would protect it from rain.
Reply from Quirumed.com
Thankyou tsz!
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,. O.
1 Nov 2024
Verified reviewAmazing product, and arrived on time, excellent service.
Reply from Quirumed.com
Thankyou Cornelius!
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S. W.
1 Nov 2024
Verified reviewVery helpful, got back to me promptly and answered all queries. I would definitely use again :)
Reply from Quirumed.com
Thankyou Stephanie!
Reply from S. W.
Sorry I would like to retract this review, I wasn't clearly made aware of a 60 pounds boarder fee that I would have a debt collector hounding me for, demanding I pay now, threatening to charge 20 pounds per further letter. If this was made clear to me at the beginning, I would have purchased a machine from somewhere else.
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N. B.
1 Nov 2024
Verified reviewReplied to emails but generally disappointing
Reply from Quirumed.com
Nicky We replied asking if you wanted to return the chair to us but didn´t get a response. Can you confirm if you would still like to return the chair?
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O. O.
1 Nov 2024
Verified reviewLow communication
Reply from Quirumed.com
Hi Ojo Can you confirm what the problem was with the communication?
Reply from O. O.
The problem is when i make an order and they deliever it so the item was damage which i contact they about it since 3weeks now they never contact me to refund or exchange it. so i want you to refund my money back or exchange the item bacxk pls....
Reply from Quirumed.com
Ojo We are going to make a refund this week back to your card without collecting the item.. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from O. O.
Thank you.
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L. W.
1 Nov 2024
Verified reviewWebsite was easy to navigate and place the order, delivery was very quick and straightforward.
Reply from Quirumed.com
Thankyou Louise!
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F. B.
1 Nov 2024
Verified reviewEasy to order from website and item delivered on time.
Reply from Quirumed.com
Thankyou Faye!
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