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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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A. A.
9 Aug 2022
Verified reviewThis is the worse retail experience I have ever had. I was delivered a faulty therapy chair. It is so bend with an essential piece missing that it is not fit for use. I have waited 2 weeks already and the issue has still not been acknowledged. I have been forced to buy another chair from some where else in order to continue my work life and because of the lack of communication I am concerned I won't be compensated by the company.
Reply from Quirumed.com
Penelope We sent an email last week but didn´t get a response. Please see the conditions for reporting damaged item. Please read the FAQ´s about what to do when the order arrives https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options: You can refuse it on delivery. You can accept the delivery whilst indicating on the delivery note "Damaged package" and then immediately check the product inside to see if there is damage to the product as well. In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, filling in the form of the aftersales section on our website. Please note the item should have been rejected due to the bad state it arrived in. We have made claim with TNT and should have the next step shortly regarding the solution.
Reply from A. A.
This is generic information that doesn't directly respond to my situation. I check my emails everyday. I have not had a personalised response clearly telling me ho the issue ill resolved . It starting to effect my energy levels and ell being. I going to find out my legal rights to day
Reply from Quirumed.com
Dear Penelope We have made a claim with TNT fedex with the photos and are waiting for their response. As soon as they get back to us we shall let you know about the next step. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from A. A.
I have responded to Quirumed saying that this is the issue TNT are not at fault. Quirumed sent me a chair that has been welded incorrectly in production so is bent and unusable. It also has essential attachments missing.
Reply from A. A.
I have responded to Quirumed saying that this is the issue TNT are not at fault. Quirumed sent me a chair that has been welded incorrectly in production so is bent and unusable. It also has essential attachments missing.
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A. A.
9 Aug 2022
Verified reviewSmooth process from ordering to delivery
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A. A.
9 Aug 2022
Verified reviewThe driver was so accommodating and really helped us to get the item in. Thank you
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A. A.
9 Aug 2022
Verified reviewSite is easy to navigate but photos and detailed info on products could be better.
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A. A.
28 Jul 2022
Verified reviewSo ordering in the UK is on a UK site, so you think it’s at least a UK distribution centre, BUT the shipment comes from Spain and the customer pays the customs duties as we’re outside the EU. This isn’t obvious until you’ve paid and then it’s hidden half way down the page of the receipt. Being able to ship something from the EU also requires a special customs ID from the UK government (even if it’s something you’re not going to sell on and just ‘use’ in your business). The application process is easy, but you’ll need a government gateway account to apply, so it’s just another annoyance. Shipment arrived on time though, so no complaints there.
Reply from Quirumed.com
Dear James Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
Reply from A. A.
Yes I did, but I wouldn’t have ordered from the EU had I known in advance. Your website makes it seem like a UK based division of an EU company; where I would assume custom charges wouldn’t apply directly, as the products were already in the UK. A better solution would be to include the charges explicitly when the destination country is selected for delivery.
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A. A.
14 Jul 2022
Verified reviewPackaging was falling apart but no damage and all delivered ok.
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A. A.
14 Jul 2022
Verified reviewI would highly recommend this company. Delivery start to finish one week to UK.Thank you for a very prompt service!!! 🤩
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A. A.
13 Jul 2022
Verified reviewSo happy for my new beauty bed, it’s amazing quality. Thank you very much!
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A. A.
6 Jul 2022
Verified reviewGood value bed, perfect for my semi-permanent make up services. Arrived quickly and in perfect condition
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A. A.
28 Jun 2022
Verified reviewWe ordered 3 items. One arrived broken. We asked purely for a replacement handle but Quirumed insist n replacing the whole item asking TNT to pick it up and stating we will get an email direct from TNT. this never arrives so TNT come, refuse to take it away as it does not have the correct label on as even the one Quirimed send saying you can use that one doesn't work and so the cycle goes on.
Reply from Quirumed.com
Susan - Apologies the reason that we collected it is that is would have been been quicker and to collect and replace it than order the spare part from the manufactuers. We shall send the new one out asap for you - https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=2075304
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A. A.
8 Jun 2022
Verified reviewOrdering outside UK is not a good idea as the bed came with missing parts and no instruction on how to assembly the bed. I have to call out to get someone to fix it but unable fix and control the padded armrest as the parts are still missing, Trying to get through customer service is very difficult,
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A. A.
8 Jun 2022
Verified reviewThe Examination light arrived with parts missing, i contacted customer services whom requested photos which i sent and then they asked for more so i purchased the missing part from somewhere else myself as couldn't cope with the delaying tactics!
Reply from Quirumed.com
Dear Jill We apologise for the problem. It looks like the manufacturers made a mistake and didn´t include it however , from your email we recieevd you have purchased a screw in order to resvole this. Thankyou for your patience during the proces and we apologise for the inconvenience caused. Kind Regards,
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A. A.
8 Jun 2022
Verified reviewAfter I placed my order I was a little concerned due to the lack of contact and no reply to my email regarding the delivery date. Although their instructions were clear for the delivery which arrived when I was out, the bed was ok when I checked it. However, I can imagine the stress that would've been caused sorting things out caused by their lack of contact and the fact that they're based in Spain and I'm in the UK. They're Ok but they will stress you out and their customer service needs a massive upgrade to get 5*s from me.
Reply from Quirumed.com
Dear Mark We are sorry for the inconvenience, Please note we recieved no contact from you regarding any problems during the delivery, otherwise we cold have helped. Kind Regards Quirumed
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A. A.
14 May 2022
Verified reviewThis company doesn't communicate with customers to keep them updated. I had to go to them to find out what was happening to my order. I paid for the order mid March and received the goods at the end of May. The only communication was when I emailed them to find out what was happening - not good.
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A. A.
11 May 2022
Verified reviewOrder was placed and delivered promptly … excellent service
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A. A.
7 May 2022
Verified reviewTerrible service ! The company charged me £120 for delivery on top of the price of the bed to ship to UK. Which I paid ! Weeks later the Uk delivery company (TNT) kept sending me debt collector letters saying I owed the shipping fee, I sent them proof of my purchase statement for the bed and bank statements to show I had paid this £120 extra shipping fee to this company to which the UK shipping company said that this quiremed had told them I hadn’t and I owe it and would have to pay and claim back from quiremed
Reply from Quirumed.com
Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Did you read the email confirmation of the order which explains about the customs fees?
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A. A.
7 May 2022
Verified reviewVery professionals, efficient in delivery, but being in UK the delivery is delayed due to custom issues.
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A. A.
4 May 2022
Verified reviewproduct not great quality - screws and fixings holes didn't match up, some already fixed bits loose
Reply from Quirumed.com
Hi Rachel If the item is not funcioning correctly you would need to open an aftersales form on the website and we can then try to find a solution. https://www.quirumed.com/uk/customer/account/login/ Kind Regards Quirumed
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A. A.
4 May 2022
Verified reviewI requested details on how to assemble the wheelchair from the box that it can in there was a number of items that had to be put together and there was no information on how and in what order they should be assembly in
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A. A.
4 May 2022
Verified reviewExcellent
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