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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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A. A.
2 Nov 2021
Verified reviewEfficient delivery. The massage bed is easy to use. I’m very happy with my purchase.
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A. A.
2 Nov 2021
Verified reviewBed arrived damaged. Still awaiting uplift of damaged bed, and replacement of bed in good condition. Replies to email sometimes take 3-5 days for a response. Not very good service at all on any level.
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A. A.
30 Oct 2021
Verified reviewProducts were shipped much quicker than expected and were all great quality and excellent value for money
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A. A.
30 Oct 2021
Verified reviewSo far I’m extremely unhappy. I was very wary to order such an expensive item after reading some of the trust pilot reviews but I called the UK based phone number and was instantly put at ease by the guy I spoke with. I had an additional telephone call after that (no wait to speak to someone whatsoever) and based on that I placed my order online after feeling reassured. After a bit of a wait (7 weeks) I received my order, the box was damaged but it was noted by the delivery company and I was told that if when opened it was damaged it would be reflected in that the box was damaging arrival. However my item that arrived was not the correct item and was also damaged. So now after numerous emails (such a slow response) and endless phone calls (with absolutely no answer, just being put on hold and then cut off) I’m now left with an extremely large item that I have been told to repackage (god knows how I do that) and that I will be contacted to arrange collection but no news as to the delivery of my correct order! Extremely frustrated and disappointed that this has happened and very poor customer service. Do n closer inspection the boxed item said one thing and the order number had been crossed out with my order number written on! I feel totally scammed right now and the stress it has caused is ridiculous
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A. A.
12 Oct 2021
Verified reviewperfect 5
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A. A.
12 Oct 2021
Verified reviewThey were nice, clear with all the informations and quick response.
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A. A.
12 Oct 2021
Verified reviewRange of items good, easy to order, arrived quickly and is very useable and well designed/made.
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A. A.
12 Oct 2021
Verified reviewThis item was easy to order customer service responded quickly when I had a query about my delivery and when I was having trouble tracking my order when it was out fir delivery
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A. A.
12 Oct 2021
Verified reviewExcellent service fast delivery Product as described Would highly recommend
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A. A.
12 Oct 2021
Verified reviewAwesome
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A. A.
12 Oct 2021
Verified revieworder arrived in good time and delivered straight to my business door
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A. A.
12 Oct 2021
Verified reviewIf I could give it 0 I would. Product arrived damaged. Been waiting 2 weeks for reply. Not responding and can't call as their "aftersales team" will only respond via email. Which they don't. No details on how to make complaint. So am stuck with a damaged product and out of product. AVOID
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A. A.
12 Oct 2021
Verified reviewEasy enough to order, but shipping took about 10 days, so keep this mind if you need it in a hurry.
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A. A.
12 Oct 2021
Verified reviewI highly recommend, high-quality and professional devices, reliable and easy to use, very nice and fast transaction, very good prices and a large selection for everyone, I am very happy and will definitely use the offers in the future.
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A. A.
12 Oct 2021
Verified reviewcould have been better picture quality to see what goes where and better explaination
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A. A.
8 Oct 2021
Verified reviewAvoid! My order came 3 weeks late! not complete, when the rest of the other arrived it was broken! Very bad customer service! Sending emails and waiting weeks for the response!!
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A. A.
7 Oct 2021
Verified reviewAbsolute nightmare. Do not buy from this company. 2 months on have still not received a refund after numerous emails. No-one answers the phone for customer services. Product received was extremely poor quality, broken on arrival and not fir for purpose. The effort to get a refund is ridiculous and has still not been processed. DO NOT RECOMMEND
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A. A.
5 Oct 2021
Verified reviewgreat service
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A. A.
5 Oct 2021
Verified reviewExcellent service and regular delivery updates
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A. A.
5 Oct 2021
Verified reviewThe wheelchair arrived and was too big for my daughter. It's still in the box with all original packaging. They will only accept the return if I pay for the return postage to Spain. Terrible policy and will not be buying from them again.
Reply from Quirumed.com
Dear Ayoob We are sorry for the inconvenience. Please note information on the company and the returns policy can be found on the website. https://www.quirumed.com/uk/company https://www.quirumed.com/uk/terms-of-purchase - 1.10. Returns policy We would always recommend reading the conditions before making a purchase. Kind Regards Quirumed
Reply from A. A.
The returns policy is inappropriate for such a heavy item. Further its hidden away in an obscure location. My daughter is 5 when we called before the purchase we were told it would be suitable for her. It clearly is not suitable and you should do the decent thing and pay for the postage to Spain. Not impressed at all.
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