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Review Summary
Glisshop is praised for excellent service, competitive pricing, and a wide range of quality products. Customers appreciate the smooth ordering process and timely delivery.
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Marianne C.
2 Jan 2026
Verified reviewGreat ski helmet however slightly disappointed that it didn’t cone with a bag to keep it in. Delivery time was as indicated.
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Christopher F.
2 Jan 2026
Verified reviewVery easy to order and thankfully this French company are on the ball with our stupid import duties since Brexit ! Arrived easily and with no fuss
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Margaret N.
2 Jan 2026
Verified reviewSite easy to use. Oder arrived promptly in time for Christmas
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Hannah R.
2 Jan 2026
Verified reviewVery happy, quick delivery to the UK. No issues, have used Glisshop before for ski stuff and will continue to do so.
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Tim S.
2 Jan 2026
Verified reviewVery good all delivered quickly
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Neil A.
1 Jan 2026
Verified reviewNot great if I’m honest poor response to emails taking 2 or 3 days for a reply sometimes and live chat they never seemed to respond to either when they did respomd to email it was with short answers packaging was terrible and all Opened when arrived sent pictures straight away and waited for a reply and the reply literally said is the board damaged no sorry no explanation then eventually a replay offering a £20 gift card if I ordered over £50 from them which to be honest I wouldn’t order again from this company so is of absolutely no use to me I told them that and am still waiting for a reply if I was being totally honest i wouldn’t recommend using this company
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry that the board arrived scratched. Such damage rarely occurs and we completely understand your disappointment. Following your acceptance of our offer, a £35 refund was issued to you as a gesture of goodwill. Please also accept our sincere apologies for the delay in responding to your emails. The period between Black Friday and Christmas is exceptionally busy, and this can unfortunately impact our response times. Thank you for your understanding. Best regards The Glisshop Team
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Scott W.
1 Jan 2026
Verified reviewProfessional, quick and always great range of product options.
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Jasmine P.
1 Jan 2026
Verified reviewSnowboard and bindings were well packaged, in good quality and delivered safely to my home. Very excited to try them on the slopes!
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Michelle A.
1 Jan 2026
Verified reviewExcellent service! My order was shipped quickly. Can't wait to start using my new board
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Aric A.
1 Jan 2026
Verified reviewCommunication regarding delivery was awful, no updates were received and the parcel was left outdoors in broad daylight.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. You placed your order on Sunday 30 November and your order was dispatched on 2 December and delivered on 10 December. We are extremely sorry that the parcel was left outdoors and we have made a complaint with Royal Mail as our parcels have to be signed for. We also apologise if you feel that our communication was not satisfactory. We have taken on board your feedback and an additional email is now sent to customers explaining that the tracking link is not active until the parcel has cleared customs and been handed over to Royal Mail. Best regards The Glisshop Team
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Darren W.
30 Dec 2025
Verified review3rd set of skis and bindings bought from Glisshop.Great website/prices and quick delivery. Especially to Northern Ireland.
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Jane M.
30 Dec 2025
Verified reviewExcellent customer communication. Very easy to use the website to order skis and bindings which arrived with the correct sizing.
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Richard J.
30 Dec 2025
Verified reviewVery impressed with the ordering process. The AI assistant was most helpful. The delivery was within a week and everything was as requested.
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Holly B.
30 Dec 2025
Verified reviewTerrible! Parcel hasn’t been delivered and when I asked for a tracking update I was sent a photo of it chucked in a random greenhouse somewhere (that isn’t our house!) so no skis now for our holiday next week. Shocking
Reply from Glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We sincerely apologise for the poor delivery experience. It is completely unacceptable behaviour on the part of the driver and we made an official complaint with Parcelforce. We were very relieved that you were later able to locate the parcel and we refunded the shipping costs to compensate for the inconvenience. We hope you enjoyed your skis on the slopes. Best regards The Glisshop Team
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Andrew B.
30 Dec 2025
Verified reviewGreat service and very good prices
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Martin M.
30 Dec 2025
Verified reviewExcellent service and deliver was brilliant.
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Marceli M.
30 Dec 2025
Verified reviewCe la vie
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Robert M.
30 Dec 2025
Verified reviewExcellent prices. Helpful and friendly service. Be aware you need to know ski boot base length if buying a skit set with bindings.
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Joshua W.
29 Dec 2025
Verified reviewVery poor service, sent incorrect googles, lady very unhelpful when I called their customer service, then when returned - ran out of stock of the goggles I wanted. No gesture of good will or recommendation of similar product to keep my customers. Do not use, use other sites instead.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry that you did not receive the item you ordered. It would seem that an error was made during the order preparation and once you signalled the mistake to us, we no longer had the item you ordered in stock and you were of course issued a full refund. We understand your disappointment at not having been contacted with regards to an alternative model and we will look internally at how we can improve our service in the future in such cases. Best regards The Glisshop Team
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Peter A.
29 Dec 2025
Verified reviewVery helpful staff. Quick response to enquiries. Good prices but be warned about shipping costs to UK. Product is great. Bought new skis, can’t wait to try them!
Reviews displayed in chronological order
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