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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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A. A.
12 Feb 2023
Verified reviewA bit scratch on the surface, but delivery is on time
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A. A.
12 Feb 2023
Verified reviewGreat sturdy product very efficient delivery only quibble would be to put the uk adapter plug in with product instead of delivering seperate but otherwise would definitely buy again 👍
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A. A.
12 Feb 2023
Verified reviewMy order was delayed to start with. Then a part was missing so we couldn’t actually put up the bed. I lost quite alot of my income over the last week as I had to cancel clients Bevause I couldn’t put the bed up without the missing piece. The bed itself looks good quality however I can’t be sure until it’s fully up. They have sent me another part but that doesn’t get to me until a week later too. So that’s more loss of earnings unfortunately
Reply from Quirumed.com
Dear Ellie Just to confirm the missing part was sent out and it should be with you for the middle of this week. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused.
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A. A.
12 Feb 2023
Verified reviewgood communication
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A. A.
10 Feb 2023
Verified reviewFirst class service ,helpfull well manered staff , a pleasure to having to deal with them .
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A. A.
10 Feb 2023
Verified reviewVery quick delivery and excellent service throughout
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A. A.
10 Feb 2023
Verified reviewI have not received my goods which were promised on 20th January. The customer service is poor as they are ignoring my messages as are TNT, the courier.
Reply from Quirumed.com
Natalie The item has arrvied back to us. The reason for the problem is the manufactuers put an incorrect sticker on the box to the normal sticker which they normally put and the incorrect sticker meant dangerous goods which this product isn´t. This is why the it was held in transport and not delivered. The item has arrived back and we shall process the refund for you as requested. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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A. A.
9 Feb 2023
Verified reviewVery poor customer service - hard to get a reply to basic questions, like when will I receive my order as it's near 2 weeks late. Receive a plug to convert to UK socket but nothing else. When I cancelled one item on the order, couldn't get it confirmed and still no refund. I have paid a lot of money and only received a plug! And can't get any updates.
Reply from Quirumed.com
David To confirm everything the hoist was held up in transit as the manufactuers put the incorrect sticker on the box and they one they put on suggested that the goods were dangerous which they were not. The tracking is below - Track & Trace - Track your shipment | TNT United Kingdom To confirm you have recieved the sling however, the hoist is beign returned but we are still awaiting it´s arrival. Once here would you like for us to send it out again or process the refund? If it the refund then we would need to collect the sling? Regarding the customs charges - Please note that since the UK left the European union on the 01/01/21, we will no longer charge the VAT. For wheelchairs / patient lifts you get exemption from paying the customs chrages. Please see below for more details. https://www.gov.uk/guidance/pay-no-customs-duty-or-vat-on-goods-for-disabled-people When you recieve the invoice for the charges, inform Fedex that is a wheelchair and they will remove the customs charges, Any problems with this call this number FedEx Clearance Team T: 01604 643651 GBTNTimports@fedex.com  FedEx Express UK Transportation Limited South Portway Close Northampton NN3 8RB United Kingdom www.tnt.com https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information If you have problems with this then please let us know. Awaiting your confirmation on if you would like the hoist sent out again or a refund?
Reply from A. A.
Hi I’ve just received the attached letter from FedEx stating I need to pay Euro99.61 Import Duties. It appears you have been untruthful in your email stating the hoist is being returned to you, when the truth is it’s awaiting payment of this invoice. You didn’t tell me that I would have to pay extra to receive your product or are you going to pay this fee? I’ve asked you some very simple questions and expect very honest replies please. I have had to hire a hoist because of these delays so will you compensate me for this expense, as you didn’t deliver when you said you would? Looking forward to your replies. Dave
Show exchanges Hide exchanges -
A. A.
3 Feb 2023
Verified reviewPurchase of manual lift went well.
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A. A.
3 Feb 2023
Verified reviewFine
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A. A.
3 Feb 2023
Verified reviewCompany website is great. They are based overseas, so returns difficult.
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A. A.
3 Feb 2023
Verified reviewI’m a lighting cameraman who also hires out props, I ordered a stretcher for a reconstruction and I was surprised how long it took to process & arrive from Spain. I’m in the UK and it took under a week hence my surprise a pleasant one though 😊 I paid the VAT before it left customs but no extra costs as I presumed there would be Ie Brexit etc. I don’t buy many new properties but some second hand ones were more expensive than buying it new! If I require anything again I will definitely be using this company. I heartily recommend Quirumed excellent service and no fuss.
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A. A.
3 Feb 2023
Verified reviewAll was straight forward, quick and prompt delivery. Communication was also good
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A. A.
3 Feb 2023
Verified reviewGood product quality Great price. On time delivery..
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A. A.
3 Feb 2023
Verified reviewThe autoclave I have ordered is faulty. I've emailed the company many times but I am still waiting to hear back from the technical department. Between the cost of the item and the £150 shipping fee, it looks like I've wasted £1000 and I am devastated.
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A. A.
3 Feb 2023
Verified reviewi can really recomend this company i recieved the product ordered as requested the product is of high quality & will serv us very well
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A. A.
3 Feb 2023
Verified reviewI ordered massage table and reception table. Both of them are very good quality and Massage bed is very stable and sturdy, reception desk cute and clean classic look. Very happy with my purchase. Good customer service too.
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A. A.
9 Jan 2023
Verified reviewI purchased a MDA . The delivery was good but it was no instruction on how to set up the equipment and the instruction for usage was copied and placed in the box. I have to say I had very high expectation of the company due to very good website but I do not think I will order any more from them. Even though , I send some emails to receive the instruction, the replay was poor. Do not recommend to order any from them. Definitely they are not using EU regulation for warranty .
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A. A.
8 Jan 2023
Verified reviewDelivery was quick even being during the Christmas break
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A. A.
8 Jan 2023
Verified reviewHaving ordered on December 7th the order arrived as promised but unfortunately damaged. The process to either get a replacement or refund unfortunately seems to be too lengthy. I currently have a damaged product waiting to be returned and still £237 out of pocket.
Reply from Quirumed.com
Dear Customer In response to the information that you sent us about the faulty product, our aftersales team has informed us that we will be collecting the faulty / damaged item from you through the courier company TNT. Please see the steps below in order to do this: 1. Please package the item well in a box to avoid being damaged during transport, otherwise TNT will not collect the item from you if it isn´t properly packaged or in a box. 2. Please stick an A4 sheet on the package with the inquiry number 2250226 Once the item is packaged, we need you to send a photo of the item packaged in the box. TNT require this photo to demonstrate that it is well packaged before them come. WITHOUT this photo we can´t book the collection. Can you confirm to us a) Collection address, b) Number of packages to be collected c) Which day and time is best for you for TNT to come. We look forward to receiving the information
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