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Review Summary
Glisshop is praised for excellent service, competitive pricing, and a wide range of quality products. Customers appreciate the smooth ordering process and timely delivery.
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Borowski L.
4 Feb 2025
Verified reviewVery good service
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S. R.
4 Feb 2025
Verified reviewInitially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.
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James S.
4 Feb 2025
Verified reviewVery disappointed again with the transit time, why have a delivery date advised when you place an order only for it to be miles off, this is the 2nd time I've had delayed deliveries, will not be using again unfortunately.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. You placed your order on Friday, 3 January. It was dispatched on Monday, 6 January, and delivered to you on 13 January. The parcel was delayed in transit due to a force majeure event (such as severe weather or airport closure) over which we unfortunately had no control. We sincerely apologise for the inconvenience caused. Best regards The Glisshop Team
Reply from James S.
What a load of crap, will never use again, end of.
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Stanislava G.
4 Feb 2025
Verified reviewThis is our second purchase from Glisshop - excellent quality and very reasonable prices.
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A. R.
4 Feb 2025
Verified reviewGreat prices & service
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Mark R.
31 Jan 2025
Verified reviewThanks
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Jenni S.
31 Jan 2025
Verified reviewVery easy to navigate the on-line shop. Order arrived on time. Would recommend.
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Karl B.
31 Jan 2025
Verified reviewMy initial search was through glisshop.co.uk, but shipping costs to Ireland were high. I bought through the glisshop France webpage and shipping was only €10. Other than shipping all was 100%. Would recommend glisshop.com
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Christian B.
31 Jan 2025
Verified review1/2 the order came then had a week trying to track the board down with no response from delivery company After a week of trying with delivery company and Glisshop I said to cancel the order as we are going on the ski trip that the board was ment to be hear for my son Told delivery people dates of holiday and glisshop dates , Apparently now they are saying board was left out on a main road with no one that’s signed for it !! There’s no sign of the board , I’m currently waiting for a refund It’s more the delivery company than glisshop But I’m the one that’s paid for a product that never came
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We sincerely apologise for the poor delivery experience. The carrier should not have left the parcel unattended and unsigned for, and we understand your frustration. We have since ceased our collaboration with EVRi and now use Royal Mail and Parcelforce to guarantee a more reliable delivery. Please note that the board was fully refunded on 20 January. We truly hope you will consider shopping with Glisshop again in the future. Best regards The Glisshop Team
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O. S.
31 Jan 2025
Verified reviewHighly Recommend really easy to order and work with even when I made a mistake they helped me fix it quickly and effectively
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Y. R.
30 Jan 2025
Verified reviewI returned my parcel using Evri (your nominated courier) on 21.11.24. Since then I have numerous conversations with Glisshop, Evri and GFC your UK warehouse. I have confirmation from Evri that the parcel has been delivered to your GFC warehouse, but not returned to Glisshop. Thus far this return is in its 9th week, with me having a very large PayPal amount outstanding. I have spent hours getting paperwork from Evri, GFC, and spoken with 4 people from Glisshop (and correspondence) since the 21/11/24. I have received help from GFC and Evri, but nothing tangible from Glisshop HQ. I can't understand why your HQ can't speak with GFC and get some resolution. A very unhappy customer that just followed the procedure from Evri, when they emailed the day after I received the package to say 'if I wanted to return, this is what I do'. Please help to resolve this outstanding refund.
Reply from Glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We apologise for the problem you experienced in returning a product to us. Unfortunately you did not follow the return procedure which involves making a return request online in your customer account and using the return delivery label we provide. We understand that the message you received from EVRi may have been misleading, and we appreciate that this was not your fault. However, as you sent the parcel back using your own label, your parcel was not identified as being a return to our company. This led to a lengthy investigation to locate your parcel, but we’re glad to confirm that your refund was processed on January 17. Thank you for your understanding. The Glisshop Team
Reply from Y. R.
I appreciate you leaving this feedback. The message from Evri was confusing as it came the day after my jacket was delivered saying "if you want to return, Evri can do this for you". Be assured, to avoid a lengthy delay, I would have used you at Glissop first. I would suggest that Evri change their words to meet your needs. My refund has now been received.
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James B.
27 Jan 2025
Verified reviewSuper speed delivery to the UK
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J. H.
27 Jan 2025
Verified reviewOriginal order canceled by shop after first instalment was paid, they informed me and told me to place new order and pay in full and initial payment would be refunded, second payment was still taken and no refund for either payment yet, contacted them and told them, they said refund will be issued, this was weeks ago
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M. L.
27 Jan 2025
Verified reviewNopea toimitus. Kaikki sujui hienosti
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William U.
27 Jan 2025
Verified reviewExcellent price, prompt shipping to the UK including all taxes and duty. They even delivered it a week early over the Xmas period. Everything was well packaged and in perfect condition on arrival. Would 100% by from glisshop again.
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M. R.
27 Jan 2025
Verified reviewAlways good service & quickly delivered
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Daniel T.
27 Jan 2025
Verified reviewOrder is coming from France so make sure you factor that in to delivery time! But the Products I ordered were Awesome and delivered safe with all specified bits! I would use Glishop again
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Martin B.
27 Jan 2025
Verified reviewGreat product quality and customer service
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H. F.
27 Jan 2025
Verified reviewBanging cheers lads
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C. B.
25 Jan 2025
Verified reviewOrdered two helmets and returned one. No refund, no reply to email.
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