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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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K. M.
2 Oct 2024
Verified reviewBed arrived damaged and delivery driver was rude and made me feel uncomfortable
Reply from Quirumed.com
kerry We sent a message by email to give us more details so that we can invesitigate it with the transport company but didn´t get a response. Please reply if you would like for us to investigate it with them.
Reply from K. M.
Yes
Reply from Quirumed.com
Hi Kerry Can you give some mode details are to how the transport was rude? Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from K. M.
He called me but i missed the call as was working. He was then banging on my front door. I answered the door and he was walking up my street shouting “its a curb side delivery”. I said oh sorry i wasn’t aware shall i come and get it? And he was aggressively laughing at me saying you're hardly going to lift it are you. Meanwhile my client was still in my house. My client was a male (i do aesthetics). The delivery driver then said “he can lift this in for you” I said thats my client! And he again started laughing saying “ohhh yeah what is he having done then” My client said he was having botox and the delivery man started laughing saying man up whats wrong with you. That was my clients first time visiting me i was incredibly embarrassed. The bed was also damaged which i have videos of! I have lost out on money theres no way i could have charged my client after causing him so much embarrassment. And i felt so unprofessional through no fault of my own.
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A. W.
21 Sept 2024
Verified reviewAmazing wheelchair. My son has malan syndrome and struggles with mobility so this chair is a comfortable affordable option for him to get out and about. Highly adaptable with arm and feet plates all removable. Will be invaluable to us all moving forward. Thanks quirumed. Highly recommend and will use again
Reply from Quirumed.com
Thankyou Angela!
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H. P.
21 Sept 2024
Verified reviewI WOULD NEVER EVER USE THIS SERVICE EVER AGAIN. They sent me the wrong product. not only was it the wrong product it was also faulty. They IGNORED all my emails. I had to get in touch with my bank and start taking legal action for them to respond. they now won't collect the item or refund it. I am left with a couch I cant use and nearly £800 out of pocket. DONT EVER USE THIS COMPANY
Reply from Quirumed.com
Hannah Apologies the incorrect colour was delivered. Please note we need the item packaged up in order to collect it and so once it is collected we shall pick it up and process the refund. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from H. P.
Not only did you ignore my emails about changing the wrong colour couch - I also informed you the arm of the couch was broken. This is now the FOURTH week and it's still not resolved. You have wasted so much of my work time and caused alot of stress. You emailed about compensation, but now are going back on this. Your service is disgusting. Ive told you to collect the couch and you refuse to do this.
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P. H.
21 Sept 2024
Verified reviewExcellent company, fair price and superb communication with fast delivery.
Reply from Quirumed.com
Thankyou Paul
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L. N.
21 Sept 2024
Verified reviewExcellent customer service, fantastic product, prompt delivery. Superb price.
Reply from Quirumed.com
Thankyou Lisa!
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K. B.
21 Sept 2024
Verified reviewNot received my order yet but seem abit of a pain to get things over from abroad
Reply from Quirumed.com
Dear Kirsty Just to confirm that your order number . has been sent by the transport agency TNT. You can get the tracking information by following the steps below. 1) PLease log into your Quirumed account by clicing on the link below. https://www.quirumed.com/uk/ - Click on "MY ACCOUNT" 2) Once logged in, go the far left of the screen and click on "ORDERS" 3) Your orders will appear. Click on "VIEW ORDER" of the order you wish to track 4) Just below where it says "print order" there is a section "DELIVERY TIME", please click on this. 5) Just to the right of the of "shipment #........., there is a box that says "TRACKING DETAILS" Click here and it will take you to the link of TNT with the tracking details. The quickest way to get information on the delivery, delays, customs clearance enquiries etc is to contact the Fedex customs teams directly who have your package quoting the shipment number that you get from the link. Their direct phone number is below. The most likely is that you order is pending customs clearance and they have tried to contact you requesting information in order to do this. If you require an EORI number then please let us know and we will advise on how to obtain this quickly. FedEx Clearance Team T: 01604 815216 GBTNTimports@fedex.com  FedEx Express UK Transportation Limited www.tnt.com https://www.tnt.com/express/en_gb/site/support/contact-us.html - TNT Contact Page The TNT General customer service number is 0800 100 600 however, the clearance team is normally the quickest route, IMPORTANT - Please click on the link below to see what steps to follow when the delivery arrives. https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ - WHAT DO I DO WHEN I RECEIVE MY ORDER. - If you need anything else please don´t hesitate to contact us.
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C. D.
21 Sept 2024
Verified reviewProduct damaged. But not seen since until unwrapped and therefore after the period permitted to raise a complaint.
Reply from Quirumed.com
Dear Chris Just to confirm the replacement damged handle to change over was sent out and it should be with you for the end of this week. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused.
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R. A.
20 Sept 2024
Verified reviewPerfect
Reply from Quirumed.com
Thankyou Rajesh
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P. S.
20 Sept 2024
Verified reviewI found the site easy to use and the order and delivery was prompt.
Reply from Quirumed.com
Thankyou Patricia
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S. C.
20 Sept 2024
Verified reviewStill waiting for product to be collected as fittings are EU and can't be used I have been in touch and they refuse to collect it
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A. A.
13 Sept 2024
Verified reviewTerrible service Was informed reception desk would be fully assembled. It wasn’t and arrived flat packed on a pallet! Driver dropped it off at back door and would not bring it in. He also left the pallet. When I rang up to complain they never answered my phone call. I tried for days with no answer. So I emailed and the reply I got was disgraceful! Terrible customer service! Would not recommend! Would not use again!
Reply from Quirumed.com
Dear Justine We are sorry for the problem. Please note is does put in our conditions that the delivery is only to the door and not to go inside a property. DELIVERY TIMES (quirumed.com) Important: Deliveries times don’t include weekends or holidays. Only weekdays 09.00-18.00 Delivery is to street level to the front door and not inside the property or to the first floor. If any of the products are not in stock, the estimated delivery date on when it arrives to us will be put in red next to the price: Available: 11/12/2024. For special order items a speical label will be put Available to ship in: 7-11 days depending on the amount of days taken for us to recieve it from the manufacturers before sending it out to you. You can get the status of your delivery by logging into your acocunt. Click "ORDERS" then "VIEW ORDER" Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from A. A.
Again you’re only addressing one of the problems. I was informed it would be fully assembled and it wasn’t! You never answer the phone and when I emailed all I got back was sorry for any inconvenience. Your service was appalling! Will never use you again and would not recommend you to anyone!!!
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A. A.
13 Sept 2024
Verified reviewA faster delivery than anticipated, bed is amazing and everyone loves it! Only thing that could be improved for delivery, in the uk they will send a uk play but separate to the bed, it would be best adding this to the cable before the bed is sent as it prevents two uk deliveries and panic as I had to source a plug so I could open my clinic.
Reply from Quirumed.com
Thankyou Kara!
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A. A.
13 Sept 2024
Verified reviewGreat bed and swift delivery after purchasing.
Reply from Quirumed.com
Thankyou Natasha
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A. A.
13 Sept 2024
Verified reviewProducts are good it was just such a faff getting it feel like it should be put in the description or delivery options what you actually have to go through to receive your item
Reply from Quirumed.com
Melissa Apologies can you confirm what the problem was with the delivery? All the delivery information is not the website on this link - https://www.quirumed.com/uk/faq/delivery-times Awating your reponse Quirumed
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A. A.
13 Sept 2024
Verified reviewVery good products
Reply from Quirumed.com
Thankyou Zenon!
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A. A.
13 Sept 2024
Verified reviewpaid for 24-48 hour delivery but it took 4 days, they then left my chair in the middle of my drive in the rain all day...Trying to call or get hold of them is another nightmare, probably spent at least 5 hours in all trying to sort it out, I then had to deal with the transport compay myself...
Reply from Quirumed.com
Dear Dee We apoloise for the inconvenice caused and will insvestigate this with the transport agency. PLease note the delivery is only to the door and not to go inside, it does mentioned this in our terms and conditions on the link below. https://www.quirumed.com/uk/faq/delivery-times Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Reply from A. A.
yeah might be but they asked in the comments where to leave the delivery and it had the garage as an option, it also shouldnt be up to the customer to have to ring up and rearrange everything and stay on hold for hours at a time etc, just bad business really it seems like once payment has been received, all serivice goes out the window, we are still waiting on replies from your company re delivery refunds as you look 4 days not 48 hours max
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A. A.
8 Sept 2024
Verified reviewI ordered 2 couches and only had one delivered, I contacted Quirumed and they said they would find out what has occurred and contact me. To date I have had no response and still one bed awaiting to be delivered after waiting nearly A MONTH!!! Very poor service.
Reply from Quirumed.com
Dear Dell We have opened up a case with them. It looks in principal like the item is lost during transit. We will have the confirmatio shortly but if it is would you like for us to send a new products out or would you prefer a refund? Thankyou for your patience during the proces and we apologise for the inconvenience caused. Kind Regards,
Reply from A. A.
I would like the product ASAP please.
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A. A.
28 Aug 2024
Verified reviewFantastic bed and delivery service to UK
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A. A.
28 Aug 2024
Verified reviewHorrendous service. I still don’t have the bed I paid for, the wrong one was delivered and I’ve emailed countless times for an update and I’ve had no answers. There is no one to speak to on the helpline ever. Avoid.
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A. A.
28 Aug 2024
Verified reviewGreat company. Would definitely recommend. Would definitely buy more stuff from them.
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