mysushishop.co.uk

Customer reviews for mysushishop.co.uk

4.3 / 5 1

Calculated from 332 reviews obtained over the last 12 months

490 reviews since 10/02/2023

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  • Company

  • Description

    Sushi Shop: Discover the leader on home and office delivery of Sushi, Sashimi and Maki

  • Address

    13 CRS VALMY 92800 Puteaux

  • Website

    http://www.mysushishop.co.uk

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    very pleasant, quick and painless

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  • 5 / 5 1
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    Best sushi takeaway for miles.

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  • 5 / 5 1
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    Absolutely superb freshly made sushi. We love the signature rolls, particularly white passion.

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  • 5 / 5 1
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    Brilliant service as always and delicious Sushi!

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  • 5 / 5 1
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    Easy to order, prompt delivery, delicious sushi!

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  • 1 / 5 1
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    Delivery rider delivered my order to a completely different house as he doesn't know London

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  • 5 / 5 1
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    Delicious Sushi. Good value for money

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  • 5 / 5 1
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    I really liked the duck ramen! Duck was super soft and broth was tasty! Would recommend!

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  • 2 / 5 1
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    Didn't take AMEX and wasabi was from a sachet, not fresh. Sushi was so so, nothing special. For the price point, this is extremely disappointing considering they are marketing themselves as a high-end sushi takeaway.

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  • 2 / 5 1
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    too much mayo & cheese. not require for good Sushi

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  • 4 / 5 1
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    Very delicious

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  • 1 / 5 1
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    The worst quality food, could not finish it - disgusting.

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  • 1 / 5 1
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    On the last few orders it took more than two hours for the food to be delivered. This is an ongoing issue since mid 2023. Despite raising this with the shop assistant nothing was done when it comes to delivery times.

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  • 5 / 5 1
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    Very good on all aspects: packaging, quality, delivery, choices! I order once a week from you and like it. I stay however very frustrating of the very limited amount of soy sauce per order. 3 bottles for a 42 sushis box to share is never enough. 5 at minimum. I need to buy the sauce extra.

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  • 5 / 5 1
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    The food is great, the delivery service prompt and courteous

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  • 2 / 5 1
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    It was fast. But We had an incidensen with the sashimi where there was a fish bone in it unfortunately.

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  • 5 / 5 1
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    The noodles were clumped together & thesalmon hard

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  • 5 / 5 1
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    Always great quality sushi and sashimi and amazing flavours.

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  • 4 / 5 1
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    Easy order, great sushi

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  • 2 / 5 1
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    Rice was undercooked

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  • 5 / 5 1
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    Varieties of hot food selection which is a great. A lot of additional items on the new menu too. I can't wait to try all of them.

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  • 5 / 5 1
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    Excellent service thanks to On from Sushi Shop Battersea.

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  • 5 / 5 1
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    I enjoyed a delicious salmon poke bowl.

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  • 5 / 5 1
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    I found the Sushi shop when looking for lunch when in the office. The service is absolutely excellent and the good is delicious. Very pleased to have found it

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  • 5 / 5 1
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    easy online order, collection ready on time and fast service; fresh and tasty!

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  • 1 / 5 1
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    Extremely dry and not fresh - first bad experience with sushi shop

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  • 3 / 5 1
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    We ordered a large Salmon Aburi Poke Bowl, but apart from Salmon and Rice there was very little of other ingredients. Could you please make sure to add a good amount of edamame, avocado, and cabbage next time? We also used to get mango as part of the bowl but it looks like the item was removed. May we please have it back?

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  • 4 / 5 1
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    Great quality sushi / quick delivery but website never work

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  • 5 / 5 1
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    Used timed click and collect. Items were ready on time. Wednesday box deal is great. The extra items we selected (maki, half rolls) were delicious, especially the prawn sushi. One item in our order was not available but it was substituted for a near equivalent we chose.

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  • 5 / 5 1
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    Best poke bowls in London!

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  • 5 / 5 1
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    Great service and delicious food

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  • 5 / 5 1
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    Amazing service and quality of the product

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  • 1 / 5 1
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    The delivery was quick, but the sushi was not really edible. I took a few bites of everything and did not enjoy any of it. The rice was hard and the fish and other ingredients tasted old. It was worse than buying grocery store sushi.

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  • 5 / 5 1
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    Very good service and staff

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  • 5 / 5 1
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    Everything perfect as usual! Best sushi in town!

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  • 5 / 5 1
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    Best sushi by a long way!

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  • 5 / 5 1
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    Delicious!

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  • 1 / 5 1
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    Bag split on way home,miso all spilt,poke boxes as bad as we have tasted,Nodesire to to return after being a customer since opening.

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  • 5 / 5 1
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    Great sushi!

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  • 1 / 5 1
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    Too long wait time.

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  • 2 / 5 1
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    food is good but app and service is so rubbish that Its not worth it.

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  • 5 / 5 1
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    Great staff, great product and seamless ordering via the app. Love Sushi shop.

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  • 5 / 5 1
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    Excellent quality and fantastic service, highly recommended!

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  • 5 / 5 1
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    Super tasty sushi, very cool staff and with the loyalty programme it's actually pretty affordable.

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  • 1 / 5 1
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    The quality of the fish is really poor. It has dropped compared to the previous years.

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    Very nice stuff, everything always freshly prepared. They take great care about customers with allergies! Highly recommended!

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  • 3 / 5 1
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    very disappointed. have been buying from you for a long time but for the first time my sushi was so dry and tasteless

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  • 1 / 5 1
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    Half of the times I eat at sushi shop, the avocado is so under ripe that I throw it out. I would choose any other sushi place if there was another option close to my house.

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  • 5 / 5 1
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    EXCELLENT QUALITY

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  • 5 / 5 1
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    Very helpful staff and gast service. Freshly made sushi.

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  • 5 / 5 1
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    Very good food and friendly staff

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  • 5 / 5 1
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    Very good sushi, nice staff and fair prices..

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  • 5 / 5 1
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    Great food and service

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  • 5 / 5 1
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    Delicious sushi and great value for money.

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  • 3 / 5 1
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    Forgot part of my order, not high level of service.

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  • 5 / 5 1
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    Best sushi in the area

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  • 2 / 5 1
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    Disappointing taste

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  • 3 / 5 1
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    The order, order process, admin side is perfect. I just wasn't too impressed with the sushi. Cooked tuna sushi rolls, definitely a no no and the actual salmon on my Teriyaki salmon sushi was either cooked, dry or had cured from being made so long ago. Some of the rolls fell apart.felt like I'd bough a cheap box of sushi from the supermarket.

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  • 5 / 5 1
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    Fresh sushi, nice packaging.

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  • 3 / 5 1
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    The sushi rolls tasted a little bit weird, very strong taste of vinegar usually I love Sushi Shop sushis.

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  • 3 / 5 1
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    The rice tasted as though it was a day old and no so fresh sadly

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  • 5 / 5 1
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    My partner and I get the happy sushi box regularly. Delicious and fresh!

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  • 5 / 5 1
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    I was Satisfied with my order only thing I was eating in and it was out of the box as last time it was all on a nice plate

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  • 5 / 5 1
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    Delicious

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  • 5 / 5 1
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    I liked this box, the rolls were tasty and looked very good, but it was sad that they didn’t include wasabi and ginger, although I added them to the order.

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  • 3 / 5 1
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    The maki are usually good but this time, there was almost no cream cheese and one out of two was smaller than usual with salmon only on half side, i.e not wrapping the rice

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  • 5 / 5 1
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    Very satisfied

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  • 5 / 5 1
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    Excellent sushi and sashimi and very fresh. We all enjoyed it very much.

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  • 1 / 5 1
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    we ordered sauce but there was no

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  • 4 / 5 1
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    It was nice but the rice was not as good as always.

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  • 5 / 5 1
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    service and food was great thank you

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  • 4 / 5 1
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    The food was delicious but it took me a long time to order as the make it yourself box wasn't available once I put in my address. The delivery took much longer than expected and the website didn't update so I had to call the store to ask when I was going to get it.

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  • 5 / 5 1
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    This was good, fresh. It bought the tuna truffle sandwich which could have used just a tad less salt but thought it was a good concept.

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  • 4 / 5 1
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    The rice was hard and it was clear the food had been sitting in the fridge for far too long. Sushi shop need to improve quality control. We are a regular customer and this has disappointed us

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  • 5 / 5 1
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    Absolutely delicious and very nice service in there as always

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  • 5 / 5 1
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    Portion sizes are a bit small for the price but the quality of the items was good.

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  • 4 / 5 1
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    Very poor quality meals, no flavour and well over cooked noodles.

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  • 5 / 5 1
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    Food was great. The Dengaku roll was good but not as exciting on the palate as the exotic signature roll

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  • 5 / 5 1
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    outstanding

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  • 2 / 5 1
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    Every time that I order a salmon Philadelphia maki (which is every time that I go to the store), it's made in a way that there isn't enough salmon to wrap the maki properly, so in EVERY order there are at least 2 to 3 pieces missing salmon one side, which is really frustrating

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  • 5 / 5 1
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    It was amazing ! Front of house lady was sooo friendly

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  • 3 / 5 1
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    Was phone order. Then system went down. Shop called. Very confusing & stressful. Food seemed fine but I had a bad stomach within 2 hours of eating.

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  • 4 / 5 1
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    All food very tasty. Slight hitch in that my mochi were not put into the bag so i had to come back to the store.

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  • 4 / 5 1
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    Not very fresh. Rice is gard and fish is not moist

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  • 4 / 5 1
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    Quality and taste are very good always!

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  • 5 / 5 1
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    The color fresh is an amazing dish

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  • 5 / 5 1
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    We think this is best sushi by far! Whether you just want a quick bite or something for lunch! You won’t be disappointed.

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  • 5 / 5 1
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    My kids love sushi shop :)

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  • 5 / 5 1
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    Not enough fish

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  • 4 / 5 1
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    Always trustworthy quality, it is exactly what you expect it to be.

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  • 4 / 5 1
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    This time, and the previous time, I ordered the Happy Sushi Box some of the rice for some of the maki has been hard (under cooked).

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  • 5 / 5 1
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    Great, exactly what I wanted, fresh tasty sushi with amazing staff and cheffs

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  • 3 / 5 1
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    Satisfied

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  • 4 / 5 1
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    Honestly the ceviche is a real rip-off, the taste is ok (not more) but the size for 20 pounds is robbery. Too small. You should change that. The rolls are always good and worth the money

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  • 5 / 5 1
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    So good as always

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  • 5 / 5 1
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    Very satisfied

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  • 1 / 5 1
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    The sushi arrived 2.5 hours after I ordered it. The shop blamed the fact that it was raining.

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  • 5 / 5 1
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    A fantastic sushi place, highly recommended!

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  • 4 / 5 1
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    app said order ready the time but after 20 mins order still wasnt ready. i like the food,its always yummy but i think app need improvement.

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  • 5 / 5 1
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    Hada a great meal as always

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  • 4 / 5 1
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    Service is average. Constantly have to remember to give my account number to register the order as it is rarely asked for. Quality is good although the value is questionable and the quality is not marketed so I can only presume the quality is not much better than cheaper alternatives. The store hygene is questionable.

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  • 5 / 5 1
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    Great taste!

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  • 5 / 5 1
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    Delicious !

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  • 5 / 5 1
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    Liked

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  • 5 / 5 1
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    Great food, only comment is the gyoza were a bit dry on the edges otherwise great.

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  • 5 / 5 1
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    Like always, it has fantastic taste and quality

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  • 4 / 5 1
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    Have been costumer for years, amd jever really had any issues, food was always tasty. Have recommended to friends etc. But I was really surprised upon opening sushi boxes this time. Sushi didnt look appealing, they were not wrapped properly, half of them had come apart. And taste wasn't as good as usually. I have been ordering from this place for the last few years, so not sure what happened this time, if new sushi chef and maybe new produce suppliers, but I didn't enjoy them this time. Not sure if will order again, unfortunately. As this was one of the best sushi places but last experience wasn't as expected

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  • 5 / 5 1
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    Very kind, professional and fast!

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  • 5 / 5 1
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    Whenever packaged in this way, the edamame beans tend to be small and somewhat dried out making them less palatable and reflect poorly on an otherwise quaility serving.

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  • 5 / 5 1
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    All pretty good. Good value and very easy to order. The edamame needed salt. Like the reward scheme.

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  • 3 / 5 1
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    The food was delicious. The staff was nice but busy and the store a bit crowded and the wait time quite long

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  • 2 / 5 1
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    It needs to be an exceptional product for the price. The product is not exceptional. You dont help yourself with having a window into a kitchen showing poorly dressed chefs hacking away at massive amounts of salmon. I love sushi, I work just by this place, I should be buying lunch here every day but the combination of high price and poor product means I don’t return often.

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  • 5 / 5 1
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    The product was very fresh and tasty

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  • 5 / 5 1
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    very satisfied

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  • 2 / 5 1
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    First of all, the Ramen and Sushi were great. However, my delivery experience was very dissapointing. I've waited for almost 2 hours to receive my order. The courier said that she received my address incorrectly, but she didn't call my number to clarify it. I've checked the receipt attached to the bag and all correct details were there. I had to call your Richmond shop to ask for my order status several times. On top of that, I didn't receive my order in full - there was no salad or mango in the bag. Thank you

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  • 5 / 5 1
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    Very satisfied, would recommend!

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  • 3 / 5 1
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    I found that some of the sushis were not eatable. The fish was too hard and I would have sent them back to the kitchen if I had eaten them in the shop. The sushis are not well-made and often fell into pieces. This is a below-average sushi quality, and half of the "sushis" have no fish. Nobody welcomed me in the store.

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  • 5 / 5 1
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    Amazing customer service all around, thank you

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  • 5 / 5 1
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    Always great quality sushi.

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  • 5 / 5 1
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    Very good quality and service

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    Lovely

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  • 5 / 5 1
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    Always great service at our local Northcote road store, fast efficient and very friendly. Even when they were closing one mid week night the chef ( I think) still rustled up a salmon box for me. Great staff and good product, particularly with August offer.

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  • 4 / 5 1
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    The fresh stuff was good but the rest was so so. Besides the obvious rolls, there is no way to figure out what is in the rolls with different names (e.g. dragon rolls). I had to ask the staff member behind the till a few times. He wasn't that easy to deal with. This was my first sushi shop experience and not sure I will return

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  • 4 / 5 1
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    The beef was dreadful

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  • 4 / 5 1
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    Great taste and unique combination. Super fresh and amazing attention to details.

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  • 2 / 5 1
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    Really disappointed and not for the first time. Half my order was missing and the food was dry and not fresh, a complete rip off and utterly careless delivery. Sadly it has happened before, that parts of my order was not delivered but of course fully charged. I have been a very regular customer but I shall stop ordering from now on.

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  • 4 / 5 1
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    your website is not very user friendly. I found it very time consuming. I'm not sure why. the store did not have the mochi flavours I ordered/paid for. I think I should not have been charged.

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  • 5 / 5 1
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    We cannot wait to come back! The Sushi was great and very friendly staff.

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  • 5 / 5 1
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    All very good . Best in town

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  • 1 / 5 1
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    The order never arrived. It was explained there was an issue with your delivery service. I have requested a refund but still have not received.

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  • 4 / 5 1
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    ----

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  • 5 / 5 1
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    Really delicious fresh tasting sushi

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  • 5 / 5 1
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    Great food and very friendly service!

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  • 5 / 5 1
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    Great service, lovely food.

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  • 5 / 5 1
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    My first sushi type meal .Most enjoyable

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  • 5 / 5 1
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    Very satisfied

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  • 3 / 5 1
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    The box for two was not fresh. Rice was super dry and the salmon was clearly out of date... We did not it them in the end I am used to order with Sushi Shop and never had this type of issue before. Hope that was a one-off

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  • 1 / 5 1
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    The picture versus what you get the fish is lacking. Over the past 4 years the fish has become less and less. The delivery max spoke little English and refused to deliver to the location specified. All in all a very disappointing experience

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  • 5 / 5 1
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    Very satisfied, as always eu the Sushishop. We love to have a Sushishop on Northcote road.

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  • 5 / 5 1
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    The sushi is great for the price. Always have good offers going on and treat loyal customers well. Love the fact with each order you earn credit which you can use on future orders!

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  • 5 / 5 1
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    Enjoyed the welcome and ease of purchase in store. Found seasoning of sushi a bit saltier than I seem to remember from previous visits. Would have liked more products to choose from in the ready made chiller.

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  • 5 / 5 1
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    Easily one of the better sushi places in london.

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  • 5 / 5 1
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    Perfect

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  • 3 / 5 1
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    Never buying again. Most of the sushi has opened.

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  • 5 / 5 1
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    Satisfied

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  • 4 / 5 1
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    I tried order on website , wrong price on summer sushi box and online order will not go through for dine reason , therefore I arrived at shop spent lengthy time on figure out why , you have to work on your website !!! Otherwise will lose a lot of order

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  • 5 / 5 1
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    Always freshly made.

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  • 5 / 5 1
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    The best!

    Review of , following an experience of by

  • 4 / 5 1
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    The website changed the time that i wished to collect this order

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  • 5 / 5 1
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    Excelent fast service

    Review of , following an experience of by

  • 4 / 5 1
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    You had run out of egg for the Ramen and you had no Chicken Yakatori

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  • 5 / 5 1
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    Banging!

    Review of , following an experience of by

  • 5 / 5 1
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    Very happy!

    Review of , following an experience of by

  • 5 / 5 1
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    very

    Review of , following an experience of by

  • 5 / 5 1
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    I was very happy with the quality of food, as usual. I think Sushi Shop's boxes are the best in London. They somehow manage to have unorthodox tastes together, like fuagra, spicy pepper, cabbage leaves, etc. What I really hated about my experience is that their website is so archaic, so counterintuitive. I managed to place my order after two failed attempts. I can't imagine how much revenue these guys are losing because of that.

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  • 5 / 5 1
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    Absolutely superb sushi

    Review of , following an experience of by

  • 5 / 5 1
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    Highly original, very fresh, always the same excellent standard

    Review of , following an experience of by

  • 2 / 5 1
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    The delivery was 1 hour late but the problem wasn't only this, because if there's some problem to find someone to deliver the order, the staff should call to the client to explain and manage the situation.

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  • 5 / 5 1
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    Everything was fine 👍

    Review of , following an experience of by

  • 4 / 5 1
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    I ordered two happy sushi box late in the evening around 9 pm and I was extremely disappointed. The food was not fresh at all. I had a feeling that they gave us the leftover from the day. I really love Sushi shop and never had such experience previously however I am not satisfied with my order. It was waste of money.

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  • 5 / 5 1
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    Delicious and great value!

    Review of , following an experience of by

  • 5 / 5 1
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    Very satisfied. Good, fresh, quality sushi.

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  • 5 / 5 1
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    Super tasty, great deal and service. Thank you

    Review of , following an experience of by

  • 4 / 5 1
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    Firstly, I didn't get an "avocado salmon cheese", you got it wrong and gave me an avocado maki. I've asked for a refund; will I ever get it? Doubt it as your client service doesn’t exist. I am quite fed up with getting the wrong product regularly; mistakes happen but with this shop, they happen far too often. Secondly, the Philadelphia cheese was appalling, barely any salmon, it was so thin at some places it wasn’t even covering the rice. The rice was dry, there was barely any cheese either, the whole thing was bland, this was just inedible. I’ve been client for years and I’ve been aware of your shortcoming but was coming back because of some original creations. But the quality has been decreasing to the point that I will stop ordering with you. Although you try and offer innovative sushi, you don’t know how to make them and use subpar ingredients, and they just taste awful now. The quality is simply too low and it doesn’t taste good anymore; I’m afraid you rank even below below Itsu and similar chains, serving tasteless plastic sushi. Such a shame.

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  • 4 / 5 1
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    Not much

    Review of , following an experience of by

  • 5 / 5 1
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    Great. Brilliant staff

    Review of , following an experience of by

  • 4 / 5 1
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    Ok, sushi quality is going down

    Review of , following an experience of by

  • 4 / 5 1
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    Happy customer

    Review of , following an experience of by

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