Customer reviews for mysushishop.co.uk

Customer reviews

• 5 / 5

  

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  Good quality, prepared with care, fresh ingredients, well delivered.

  Review of 23/02/2022, following an experience of 10/02/2022 by ALEXA W. *

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• 5 / 5

  

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  Delicious food and friendly service.

  Review of 23/02/2022, following an experience of 08/02/2022 by DUNCAN H. *

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• 2 / 5

  

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  The delivery driver was only given the name of my road to deliver to. This has happened before and it delays the delivery. Also the app doesn't allow you to completely remove an item, such as ginger which I don't eat, and chopsticks which I have at home.

  Review of 23/02/2022, following an experience of 07/02/2022 by MAX S. *

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• 5 / 5

  

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  We had a wonderful Sushi Shop experience from the moment we stepped in the store to our last bite at home. The server (why do I never ask their name...) was brilliant, the right blend of friendly and efficient, while the Happy Sushi Box and Rock n Roll delivered on all levels. Thank you for making our Wednesday night, Sushi Shop.

  Review of 04/02/2022, following an experience of 02/02/2022 by SOPHIE M. *

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• 4 / 5

  

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  This dish is absolutely delicious (especially freshly made)

  Review of 30/01/2022, following an experience of 28/01/2022 by AMANDA P. *

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• 5 / 5

  

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  10/10

  Review of 29/01/2022, following an experience of 26/01/2022 by BARRY T. *

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• 4 / 5

  

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  I have been ordering from Sushi Shop for years and I have always been delighted. Unfortunately though, yesterday’s order was somewhat disappointing. The portions were considerably smaller and the rice wasn’t cooked well enough. Sadly I’m not sure we will be ordering that frequently, but hope that our next order will be as good as it used to be!

  Review of 28/01/2022, following an experience of 26/01/2022 by ALICE K. *

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• 5 / 5

  

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  Great sandwich but the chicken was undercooked

  Review of 20/01/2022, following an experience of 17/01/2022 by ADRIAN M. *

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• 4 / 5

  

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  I have to say that last 2 times when I had my orders, the presentation was very poor. Im not saying that the taste was wrong but everything was falling apart and surely very far of the look which I see on the website, I'm sorry but if you are the best - you have to maintain the same level all the time.

  Review of 19/01/2022, following an experience of 12/01/2022 by SHANNON R. *

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• 5 / 5

  

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  Quick delivery and lovely sushi

  Review of 19/01/2022, following an experience of 08/01/2022 by RILEY C. *

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• 5 / 5

  

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  Very much satisfied

  Review of 19/01/2022, following an experience of 07/01/2022 by YVETTE G. *

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• 5 / 5

  

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  Very satisfied. The food was amazing as always.

  Review of 02/01/2022, following an experience of 31/12/2021 by STEPHEN T. *

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• 5 / 5

  

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  Super satisfied

  Review of 01/01/2022, following an experience of 30/12/2021 by SUMMER S. *

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• 3 / 5

  

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  Chicken Sando soggy and old. Spicy tuna not spicy and tasteless. Style over substance

  Review of 31/12/2021, following an experience of 17/12/2021 by ARTHUR W. *

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• 2 / 5

  

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  Dissatisfied. They didn't put the 2 Miso soups I've ordered and I never got a refund even if I asked or a voucher.

  Review of 31/12/2021, following an experience of 14/12/2021 by AIDEN B. *

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• 5 / 5

  

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  Very satisfied

  Review of 24/12/2021, following an experience of 12/12/2021 by EDWARD T. *

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• 4 / 5

  

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  Very tasty and fresh

  Review of 24/12/2021, following an experience of 11/12/2021 by JENNIFER H. *

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• 4 / 5

  

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  Very

  Review of 24/12/2021, following an experience of 09/12/2021 by SARAH S. *

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• 5 / 5

  

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  Yes!

  Review of 18/12/2021, following an experience of 07/12/2021 by KIMBERLY H. *

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• 2 / 5

  

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  The food was delicious but customer service leaves to desire... Not a welcoming smile, just an exasperated face every time... When you've had a long hard day and want to treat yourself to some luxurious items, a smile and a friendly face can go a long way... Not sure I'll come back because of that... You are made to feel like you are annoying, you need to repeat things and now I need to check my bag every time, which I never used to do, to check if the sauces, wasabi and ginger were there as on several occasions in the past they weren't there and caused a huge disappointement to the family and guests.

  Review of 18/12/2021, following an experience of 02/12/2021 by VICKY E. *

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• 3 / 5

  

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  Half of my order was missing at delivery, though the delivery person came back with the other half promptly. When ordering, there is an option for chopsticks, wasabi etc. I had asked for not chopsticks as I have too many at home and don't want to keep throwing them away as it is unnecessary waste, and I opted out of wasabi and ginger which I don't like and again otherwise throw away, yet I wad given two of each. If nobody reads it, why give the option. Prices for skewers are extremely high, and it would be nice to have mixed menus that match those at sushi restaurants in France since Sushi Shop comes from Paris. (And many of us Frenchies would like to find similar menus to those in France)

  Review of 30/11/2021, following an experience of 28/11/2021 by CARMEN M. *

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• 5 / 5

  

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  Extremely happy with this sushi!

  Review of 26/11/2021, following an experience of 23/11/2021 by FAYE C. *

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• 5 / 5

  

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  The BEST sushi!!! I have tried all out there and the Sushi shop is on the top!!! Best food, great customer service! Staff are amazing!!! My fave is the Notting Hill branch. Tx to Nadir for his consistency and highest level of customer service!

  Review of 22/11/2021, following an experience of 20/11/2021 by JANE W. *

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• 5 / 5

  

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  The food is great and the team go the extra mile to make you happy!

  Review of 20/11/2021, following an experience of 16/11/2021 by DENNIS R. *

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• 5 / 5

  

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  Your staff could be more friendly, much more friendly. I often find they are more preoccupied with chatting with each other than serving customers, and when they do serve, they make you feel as you’ve inconvenienced them with your presence.

  Review of 20/11/2021, following an experience of 16/11/2021 by IAN M. *

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• 5 / 5

  

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  Always so consistently good

  Review of 20/11/2021, following an experience of 13/11/2021 by MELISSA J. *

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• 5 / 5

  

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  Excellent

  Review of 20/11/2021, following an experience of 12/11/2021 by TONY G. *

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• 3 / 5

  

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  Already submitted a complaint unfortunately, but everything arrived crushed not seeming very fresh, and some boxed were opened. The wakame salad was also all gooey and was technically “expired” by one day…

  Review of 20/11/2021, following an experience of 12/11/2021 by GREG R. *

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• 4 / 5

  

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  This time the quality did not match the price, I haven’t been delivered sticks and ginger with my sushi. My guest and I had to use our hands.

  Review of 20/11/2021, following an experience of 10/11/2021 by ELIZABETH O. *

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• 1 / 5

  

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  It took over an hour to arrive The poke bowl had less salmon and wasn’t the same quality as usual. I eat this dish regularly. Your website ordering process is clunky and difficult to use.

  Review of 20/11/2021, following an experience of 04/11/2021 by LAUREN W. *

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• 5 / 5

  

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  Love sushi shop sushi’s. Really hope quality will not drop with time and remains as great as ever.

  Review of 22/10/2021, following an experience of 20/10/2021 by ERIN R. *

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• 4 / 5

  

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  The tastes and quality overcame my expectations, and I am a SushiShop regular.

  Review of 20/10/2021, following an experience of 15/10/2021 by CHARLOTTE W. *

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• 4 / 5

  

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  Beef tataki - dressing was good. Beef was so chewy it was virtually impossible to swallow :( left a mini heap of chewed beef behind. Ew.

  Review of 20/10/2021, following an experience of 07/10/2021 by ANTHONY M. *

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• 2 / 5

  

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  I had to pay twice £27 to receive this boxe

  Review of 12/10/2021, following an experience of 26/09/2021 by SEAN K. *

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• 3 / 5

  

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  There was a mistake in my order. Then I waited in the shop more then 30 min to get what I actually ordered.

  Review of 26/09/2021, following an experience of 24/09/2021 by MATTHEW E. *

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• 5 / 5

  

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  Very good quality and price, would like to have an avocado free version one day

  Review of 24/09/2021, following an experience of 22/09/2021 by TIFFANY R. *

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• 5 / 5

  

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  Very satisfied

  Review of 24/09/2021, following an experience of 08/09/2021 by PAUL C. *

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• 4 / 5

  

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  I am satisfied with the food etc. But you should fix the app because when we pay, we are redirected to a certain number of pages (security bank systems) and then back on the app but there is no confirmation of payment whatsoever which is worrying because unless we go back to the home page of the app (meaning pressing "back" on payments and order pages), we don't know if the order went through...

  Review of 01/09/2021, following an experience of 30/08/2021 by LUCAS C. *

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• 5 / 5

  

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  The service is excellent! Staffs are polite and friendly.

  Review of 11/07/2021, following an experience of 09/07/2021 by TIFFANY P. *

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• 3 / 5

  

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  Did receive the items I ordered 2 mistakes in my order...

  Review of 19/06/2021, following an experience of 17/06/2021 by JOEL H. *

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• 4 / 5

  

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  Smaller size but more selection of rolls but otherwise fresh and tasty. However the experience at the shop was bad. The staff member who served me was rude, and unwelcoming. The music was blaring and they wouldn’t turn it down but insisted on asking my phone number 4 times to get it right. They were talking wit their back to me and gave me 1 wasabi, and 1 ginger because I asked to repeat what they were asking me. The staff needs to be trained. I singe out this person as everyone else has been friendly.

  Review of 11/06/2021, following an experience of 09/06/2021 by DAMIEN F. *

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• 5 / 5

  

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  Fresh and tasty sushi at good price

  Review of 08/05/2021, following an experience of 30/04/2021 by LILY W. *

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• 5 / 5

  

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  Came on time and it tasted amazing!

  Review of 03/05/2021, following an experience of 29/04/2021 by FRANK G. *

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• 5 / 5

  

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  Very satisfied

  Review of 03/05/2021, following an experience of 27/04/2021 by ANTHONY H. *

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• 4 / 5

  

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  Last time I got offered free soup or rice, but not this time. Also wasn't told there were no chopsticks in bag so had to go back. Business was slow, but nobody on counter on arrival, but two staff members in earnest conversation in window ignored me until I came back for chopsticks (which were behind them). Sushi very good, pricey but good selections.

  Review of 10/04/2021, following an experience of 08/04/2021 by THEO W. *

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• 3 / 5

  

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  Not really, the app was awful and took about an hour to order, I rang the store and they said they agreed. The food was super average but I hope to have a reason to try again.

  Review of 04/04/2021, following an experience of 21/03/2021 by AMELIA J. *

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• 5 / 5

  

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  Great SUSHI

  Review of 04/04/2021, following an experience of 24/03/2021 by FRANCESCA W. *

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• 5 / 5

  

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  The dessert was amazing, mango for the win

  Review of 04/04/2021, following an experience of 24/03/2021 by PAULINE P. *

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• 5 / 5

  

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  Love SushiShop

  Review of 11/03/2021, following an experience of 10/03/2021 by ISABELLA H. *

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• 5 / 5

  

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  Very satisfied by your products in general

  Review of 09/03/2021, following an experience of 07/03/2021 by ERIN C. *

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• 5 / 5

  

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  Excellent.

  Review of 25/02/2021, following an experience of 23/02/2021 by DAN S. *

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• 4 / 5

  

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  The Website experience is atrocious: it's like a college project. Elements of the process simply do not work (I made several unsuccessful attempts to register my credit card; error messages appear in code, or in French (on the English language site), and there are typos throughout the site. Customer service failed to respond to contact.

  Review of 18/02/2021, following an experience of 17/02/2021 by JOHN M. *

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• 5 / 5

  

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  Great as usual

  Review of 14/02/2021, following an experience of 06/02/2021 by JOE R. *

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• 5 / 5

  

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  Fresh ingredients and tasty sushi.

  Review of 12/02/2021, following an experience of 04/02/2021 by LILLY P. *

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• 5 / 5

  

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  I love My Sushi Shop! The food is amazing and delicious, the staff is lovely and professional. I've been a costumer for two years and I've never had a bad experience.

  Review of 12/02/2021, following an experience of 03/02/2021 by HENRY T. *

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• 5 / 5

  

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  Awesome, we are a specially liked the fact the order was delivered 25 min after payment

  Review of 12/02/2021, following an experience of 23/01/2021 by MILLIE H. *

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• 5 / 5

  

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  very happy

  Review of 02/01/2021, following an experience of 01/01/2021 by NEIL R. *

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• 3 / 5

  

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  The sushi was packed to tightly together causing issue when trying to get it out of the carton - causing pieces of roll to fall apart. We've been ordering the Chili crab spring roll for the past three orders and to date have always found pieces of crab shell in pretty much every roll.

  Review of 27/11/2020, following an experience of 25/11/2020 by BETH K. *

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• 4 / 5

  

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  Yes, quality of food was good

  Review of 02/10/2020, following an experience of 28/09/2020 by IMOGEN M. *

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• 5 / 5

  

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  very satisfied

  Review of 19/09/2020, following an experience of 17/09/2020 by LEAH R. *

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• 5 / 5

  

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  Very Satisfied

  Review of 10/09/2020, following an experience of 08/09/2020 by RACHEL R. *

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• 5 / 5

  

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  Sometimes the Miso soup has the right amount of salt or none at all. Inconsistent.

  Review of 08/09/2020, following an experience of 04/09/2020 by JADE K. *

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• 4 / 5

  

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  Not very. Really poor quality. Not finished with care and sushi falling apart. The food gets worse from here every time I order, which is such a shame. Really going downhill.

  Review of 27/08/2020, following an experience of 21/08/2020 by SABRINA M. *

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• 5 / 5

  

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  Absolutely amazing service and the food is of top quality!

  Review of 27/08/2020, following an experience of 20/08/2020 by JOSEPH K. *

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• 1 / 5

  

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  I was extremely dissatisfied. The delivery guy called me once the delivery was already delayed, to tell me that he didn't ave an address even though this had been attached to his order. He also complained that he didn't have a place to put his bike. He then returned the food to the shop, and I asked for a refund. They decided to send out the food again with another guy who again called for me to explain that the main entrance is on the address I provided. I was also told they were not responsible for the delivery of the food. Hence, I can only assume that they are falsely marketing their delivery service online. I.e. don't get it if you want to eat. The food was now 2 hrs delayed and I received the wrong items. It did not look at all as on the website and it's extremely unpredictable as to what you will get from mysushishop these days. It's really on the level of a grocery store sushi selection. The poke bowl was completely inedible. I have been ordering from mysushishop over the past couple of years, but this experience took the prize and I'll have to find a new sushi place.

  Review of 27/08/2020, following an experience of 11/08/2020 by CHRISTIAN R. *

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• 5 / 5

  

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  Very staisfied

  Review of 04/08/2020, following an experience of 02/08/2020 by KATIE R. *

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• 5 / 5

  

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  even when we order additional sauces, there is always some missing Green beans had a lot of strings, not so good

  Review of 05/07/2020, following an experience of 03/07/2020 by CAROLINE H. *

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• 3 / 5

  

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  Excellent with the product. Only issue I have is on the wait time and lack of clarity. I did order for pickup. Got on the app that my order would be available for pickup at 19:15. At that time, I was at the shop. They told me "7 to 10 min more, please wait outside". The order wasnt ready before 19:40. AND the worse in all this is that the app isnt updated with actual delivery times. In other words, your customers have no other option than to wait at the store or close to the store because they dont know when their order will be ready. At 21:00 my order was still "in preparation, ready for 19:15" in the app!

  Review of 02/07/2020, following an experience of 30/06/2020 by ROSIE W. *

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• 5 / 5

  

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  Poke bowls are a bit dry.

  Review of 12/06/2020, following an experience of 10/06/2020 by JOSHUA G. *

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• 4 / 5

  

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  Less than usual

  Review of 05/06/2020, following an experience of 03/06/2020 by VICKY K. *

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• 3 / 5

  

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  Although usually good but the tuna was very fatty.

  Review of 30/05/2020, following an experience of 28/05/2020 by SABRINA L. *

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• 3 / 5

  

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  it was not ready from the time stated. It was 20 minutes late and I had to wait.

  Review of 17/05/2020, following an experience of 09/05/2020 by FREDDIE K. *

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• 5 / 5

  

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  Really satisfied. The only glitch I had was the impossibility to do the order via the app, as I was not able to set up my home address for the delivery.

  Review of 17/05/2020, following an experience of 05/05/2020 by DALE O. *

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• 4 / 5

  

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  Whilst the cheesecake was ordered, it wasn't available on collection. Replaced by a chocolate cake.

  Review of 13/05/2020, following an experience of 29/04/2020 by ISAAC M. *

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• 5 / 5

  

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  Thank you guys for still being open during these times! Be safe! And thank you to the really kind Spanish assistant who welcomed me and helped.

  Review of 22/04/2020, following an experience of 08/04/2020 by STEPHEN S. *

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• 5 / 5

  

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  Fnatastic as always. The website however does not recognise my account anymore.

  Review of 22/04/2020, following an experience of 13/04/2020 by ALEXANDRA C. *

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• 1 / 5

  

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  Not satisfied at all since your app let me order from a shop that was closed!! Still hoping to get a refund!!

  Review of 20/04/2020, following an experience of 04/04/2020 by STEPHANIE M. *

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• 5 / 5

  

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  The rice didn't taste fresh in our sushi. It was a bit crunchy and not sticky like we expect sushi rice to be. Also the quality of the tempura in the fire roll wasn't very good. Tasted like frozen fish, not fresh. Prompt and friendly delivery though!

  Review of 08/03/2020, following an experience of 06/03/2020 by LAYLA O. *

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• 5 / 5

  

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  Always happy to share some lunch from Sushi Shop with our colleagues!!!

  Review of 10/02/2020, following an experience of 07/02/2020 by LILY C. *

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• 4 / 5

  

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  Great sushi

  Review of 09/12/2019, following an experience of 07/12/2019 by KAREN T. *

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