What do Internet users think about mysushishop.co.uk ?

Read 1172 reviews of mysushishop.co.uk - Overall Customer Rating of 4.3/5

Reviews for Mysushishop.co.uk

Total: 2 108 reviews since 08/03/2016

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4.3

Based on 101 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Sushi Shop is often described as a place where fresh sushi, friendly staff and quick service make ordering feel easy and reliable. Customers repeatedly mention tasty rolls, good value and well-packed meals that arrive promptly, which helps the experience feel smooth from counter to delivery.

Across reviews, the brand is praised for its sushi menu, sharing boxes and delivery service, with recurring comments about fresh fish, practical packaging and helpful team members. A few customers mention slower deliveries or occasional order issues, but the overall impression stays very positive. Sushi Shop gathers overwhelmingly positive feedback with 2108 reviews published in total and an average rating of 4.4 stars.

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Friendliness & courtesy

38 reviews mention our friendliness and courtesy, with 97% positive feedback.

"Good guy served cheerful and professional"

"Amazing staff as always :)"

"Great.sushi-freshly made and very welcoming staff and and the Wednesday box is superb value."

Team expertise

22 reviews mention our team's expertise, with 95% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

10 reviews mention our responsiveness, with 90% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

In-store experience

10 reviews mention the in-store experience, with 100% positive feedback.

"Very good experience, way better than the mainstream takeaway shops/chains."

"There was no one at the counter for a couple of minutes when I arrived. Other than that, i still love sushi shop"

"The lady at the shop was so kind my kids love this place and sushi is always fresh"

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A. A.
23 Feb 2022
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Very satisfied
Experience from: 15 Feb 2022
A. A.
23 Feb 2022
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Very satisfied
Experience from: 20 Feb 2022
A. A.
23 Feb 2022
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Excellent experience and all the recommendations by staff .
Experience from: 18 Feb 2022
A. A.
23 Feb 2022
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The sushi shop is our 'go to', it is not the cheapest but the quality is outstanding. You really do get what you pay for!
Experience from: 14 Feb 2022
A. A.
23 Feb 2022
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Fantastic
Experience from: 14 Feb 2022
A. A.
23 Feb 2022
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Except the fact the Pacific Rolls were missing, I am very satisfied as usual. Very good quality.
Experience from: 12 Feb 2022
A. A.
23 Feb 2022
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Rice was too soft.
Experience from: 12 Feb 2022
A. A.
23 Feb 2022
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Loved everything, specially the salmon aburi roll! Will be getting the bowl next time, hopefully with a decent amount of fish (ordered the bowl before and proportion of fish to rice was a little disappointing)
Experience from: 11 Feb 2022
A. A.
23 Feb 2022
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Many times items are missing on the delivery
Experience from: 11 Feb 2022
A. A.
23 Feb 2022
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Sashimi - very uneven portions Salmon lovers some black avocado I ordered one side as carrot salad - and one plain rice and in the end I received two plain rice. At least improvement as previous salmon lovers I had last was completely off Disappointed that prices has increased but quality hasn’t
Experience from: 10 Feb 2022
A. A.
23 Feb 2022
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Good quality, prepared with care, fresh ingredients, well delivered.
Experience from: 10 Feb 2022
A. A.
23 Feb 2022
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Highly satisfied.
Experience from: 9 Feb 2022
A. A.
23 Feb 2022
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very good
Experience from: 9 Feb 2022
A. A.
23 Feb 2022
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Delicious food and friendly service.
Experience from: 8 Feb 2022
A. A.
23 Feb 2022
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The delivery driver was only given the name of my road to deliver to. This has happened before and it delays the delivery. Also the app doesn't allow you to completely remove an item, such as ginger which I don't eat, and chopsticks which I have at home.
Experience from: 7 Feb 2022
A. A.
23 Feb 2022
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As always... Sushishop has really good quality sushi, but WHY on earth do you have to mess every orders all the time? I don't remember having placed an order in the past that had exactly what I wanted... you always either forget things or put the wrong items, which is extremely annoying. And obviously, the contact/request form on your website is pointless because you only care whenever we give you a bad review. Anyway, food is good, but the orders are always wrong... it doesn't harm to double check everything you know?
Experience from: 5 Feb 2022
A. A.
7 Feb 2022
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Amazing fresh sushi!
Experience from: 5 Feb 2022
A. A.
4 Feb 2022
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We had a wonderful Sushi Shop experience from the moment we stepped in the store to our last bite at home. The server (why do I never ask their name...) was brilliant, the right blend of friendly and efficient, while the Happy Sushi Box and Rock n Roll delivered on all levels. Thank you for making our Wednesday night, Sushi Shop.
Experience from: 2 Feb 2022
A. A.
4 Feb 2022
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Excellent 👌
Experience from: 2 Feb 2022
A. A.
3 Feb 2022
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Fresh & Delicious and delivered very quickly.
Experience from: 1 Feb 2022