Customer reviews for mysushishop.co.uk

Customer reviews

• 2 / 5

  

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  The taste was not very good for those with salad outside it was not fresh made

  Review of 04/11/2025, following an experience of 19/10/2025 by L L. *

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• 5 / 5

  

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  Very good sushi

  Review of 04/11/2025, following an experience of 22/10/2025 by H H. *

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• 2 / 5

  

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  Sushi shop gave me an expected delivery time of 20:05-20:15, and it didn't show until 20:45. Uber ultimately delivered it and according to their system the food hadn't even been prepared by 20:25 - not what I expect from a purported premium brand

  Review of 02/11/2025, following an experience of 17/10/2025 by B B. *

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• 4 / 5

  

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  The staff is very friendly, the sushis are good but we didn't like the tempura yakisoba that much, the tempura doesn't feel crispy enough and the yakisoba doesn't taste authentic enough (somehow too much sauce).

  Review of 17/10/2025, following an experience of 14/10/2025 by C C. *

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• 5 / 5

  

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  great presentation, great food! the delivery used to be a bit better, but at least it was on time

  Review of 07/10/2025, following an experience of 05/10/2025 by H H. *

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• 4 / 5

  

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  Good sushi, but very slow delivery - ordered at 8:36, said it would arrive 9:10-9:20, got here at 9:45…

  Review of 06/10/2025, following an experience of 04/10/2025 by B B. *

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• 5 / 5

  

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  Delivery within the hour was good, packaging very practical & stylish, the food was tasty & will order again, thank you.

  Review of 05/10/2025, following an experience of 03/10/2025 by PETER B.

• 5 / 5

  

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  The service is always friendly and fast. The food is great. A little disappointed that Ramen might not be coming back this season.

  Review of 01/10/2025, following an experience of 29/09/2025 by D D. *

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• 5 / 5

  

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  My favourite sushi shop in London! Delicious and reasonably priced. We could see that a lot of effort went into making each roll - they all look beautiful and taste even better! We ordered to takeaway and the packaging was great. The sauce bottles and ginger packages are also generous. The mochi desserts were also delicious. Just wished that more flavours were available. Thank you!

  Review of 28/09/2025, following an experience of 26/09/2025 by KIMI T.

• 2 / 5

  

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  Whatever cardboard-like substance the spring rolls came wrapped in this time instead of the nice fresh salad leaves used previously (and as pictured) completely ruined my meal (which, as always, was all spring rolls). Hopefully this was a temporary substitution otherwise I won't be returning for sushi.

  Review of 26/09/2025, following an experience of 10/09/2025 by PAUL T.

• 5 / 5

  

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  Excellent service

  Review of 26/09/2025, following an experience of 12/09/2025 by B B. *

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• 1 / 5

  

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  The service and packaging was all very good. But I shared a private feedback mentioning that I found what appears to be a dead caterpillar inside of my edamame beans and I was hoping for a compensation for that unfortunate experience whilst dining but haven't heard back from you. I am hoping through this template you might reach out. I also have a photo of the insect inside of the edemame beans.

  Review of 23/09/2025, following an experience of 06/09/2025 by N N. *

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• 5 / 5

  

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  Brilliant service by front of house staff in Northcote Road as always!

  Review of 06/09/2025, following an experience of 03/09/2025 by V V. *

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• 5 / 5

  

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  On Time and good quality

  Review of 06/09/2025, following an experience of 30/08/2025 by K K. *

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• 1 / 5

  

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  I placed my order with my post code and all details, after 25 minutes the driver called me and he was an a different address, 24 minutes far away from mine. I didn't get any order.

  Review of 06/09/2025, following an experience of 21/08/2025 by G G. *

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• 5 / 5

  

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  The order was exactly as shown on the website photo. The staff is very professional, friendly and efficient

  Review of 06/09/2025, following an experience of 03/09/2025 by E E. *

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• 5 / 5

  

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  The quality of food is very good and the staff is amazing I love the guy at the tile. He knows most of the customers. I don't even need to give my name or phone number when he's here he already knows, amazing

  Review of 06/09/2025, following an experience of 02/09/2025 by P P. *

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• 2 / 5

  

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  Unfortunately the experience I had on this day was not up to sushi shop standards, I had ordered a happy sushi box in the morning, to be picked up at 12.15 but had to wait until 12.45 to get my order in the restaurant. Also the salmon teriyaki sushi, which are my favourite, were missing, what a disappointment :(

  Review of 03/09/2025, following an experience of 13/08/2025 by G G. *

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• 3 / 5

  

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  Ordering was fine . Rice was very dry

  Review of 03/09/2025, following an experience of 18/08/2025 by LAURA H.

• 5 / 5

  

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  Food was delicious.

  Review of 03/09/2025, following an experience of 15/08/2025 by DEBORAH T.

• 5 / 5

  

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  Amazing

  Review of 03/09/2025, following an experience of 17/08/2025 by B B. *

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• 4 / 5

  

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  Too much rice not enough fish

  Review of 17/08/2025, following an experience of 13/08/2025 by NATALIE M.

• 2 / 5

  

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  Staff unfriendlier and not helpfull

  Review of 17/08/2025, following an experience of 31/07/2025 by A A. *

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• 5 / 5

  

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  Sushi shop service is good and food are very delicious and hygienic.

  Review of 17/08/2025, following an experience of 09/08/2025 by B B. *

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• 5 / 5

  

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  lovely girl at the counter, who remembered me as a previous customer, explained the details of your kind offer for my birthday, and is a credit to your company.

  Review of 17/08/2025, following an experience of 10/08/2025 by JOHN L.

• 5 / 5

  

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  This branch is my favourite. Always great service and the food is nicely made.

  Review of 30/07/2025, following an experience of 26/07/2025 by W W. *

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• 5 / 5

  

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  All great, that's why I keep coming back!

  Review of 30/07/2025, following an experience of 28/07/2025 by B B. *

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• 5 / 5

  

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  Staff are so kind and helpful, food is phenomenally fresh

  Review of 25/07/2025, following an experience of 23/07/2025 by B B. *

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• 5 / 5

  

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  We like our Marylebone Sushi Shop. Either for the nice Wednesday box or any other kind we are craving for. We always do pick up and it's ready for us.

  Review of 25/07/2025, following an experience of 23/07/2025 by ELODIE V.

• 4 / 5

  

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  taste good but have been twice the rice is dry

  Review of 22/07/2025, following an experience of 20/07/2025 by HASSAN J.

• 5 / 5

  

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  Great food/service

  Review of 18/07/2025, following an experience of 16/07/2025 by S S. *

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• 5 / 5

  

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  Everyone very helpful delicious food

  Review of 18/07/2025, following an experience of 16/07/2025 by R R. *

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• 4 / 5

  

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  The Kenko sushi did not taste good at all but the rest was first class.

  Review of 17/07/2025, following an experience of 15/07/2025 by TUSHAR P.

• 3 / 5

  

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  ordered a box of 22 pieces of sushi and only received 17 in the box

  Review of 13/07/2025, following an experience of 10/07/2025 by TASCH C.

• 5 / 5

  

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  Amazing quality food. Friendly and caring service

  Review of 09/07/2025, following an experience of 07/07/2025 by W W. *

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• 5 / 5

  

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  Always good service. Great sushi. Food discounts for regular customers, too.

  Review of 06/07/2025, following an experience of 02/07/2025 by I I. *

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• 5 / 5

  

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  Excellent

  Review of 02/07/2025, following an experience of 30/06/2025 by SUSAN P.

• 5 / 5

  

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  Great. They had run out of large boxes for the 42 piece but as my daughters birthday they gave us a nice black box which was great.

  Review of 27/06/2025, following an experience of 25/06/2025 by SARAH P.

• 5 / 5

  

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  Great sushi and a free miso as a sushi club member !

  Review of 24/06/2025, following an experience of 10/06/2025 by C C. *

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• 2 / 5

  

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  Delivery 40 mins late and hard rice in one of the meals .

  Review of 24/06/2025, following an experience of 08/06/2025 by S S. *

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• 5 / 5

  

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  Easy to find what I want. Service at the till is always good.

  Review of 24/06/2025, following an experience of 20/06/2025 by B B. *

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• 5 / 5

  

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  Excellent customer service!

  Review of 24/06/2025, following an experience of 18/06/2025 by SARAH C.

• 2 / 5

  

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  Prawn curry was bland, the prawns weren't whole but reconstructed, too much rice, not enough of anything else sauce didn't taste of much other than curry powder!!

  Review of 21/06/2025, following an experience of 04/06/2025 by T T. *

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• 5 / 5

  

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  Delicious fresh sushi. Speedy delivery.

  Review of 16/06/2025, following an experience of 04/06/2025 by ROSE G.

• 4 / 5

  

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  Nowhere obvious to mix wasabi/soy sauce/chirashi before going out for a takeaway. Rest exemplary.

  Review of 16/06/2025, following an experience of 03/06/2025 by TUSHAR P.

• 2 / 5

  

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  The quality of the prawn tempura was very poor. Could not taste any prawn as it only had breading. Very disappointed that would even be served.

  Review of 16/06/2025, following an experience of 31/05/2025 by ANDREA R.

• 5 / 5

  

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  I love going into SushiShop for my pick up. They are always friendly and are starting recognize me when I come in. My order is always ready and the staff are sweet and courteous.

  Review of 29/05/2025, following an experience of 27/05/2025 by NATALIE D.

• 5 / 5

  

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  I bought a salmon and avocado bowl it was fresh and delicious, perfect portion for lunch or dinner

  Review of 27/05/2025, following an experience of 25/05/2025 by P P. *

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• 5 / 5

  

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  Delicious and fresh food, friendly and welcoming staff. Our go to sushi place!

  Review of 26/05/2025, following an experience of 24/05/2025 by G G. *

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• 5 / 5

  

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  Incredible service from Nova And very welcome atmosphere amazing. Love it.

  Review of 18/05/2025, following an experience of 16/05/2025 by NORATHIP N.

• 5 / 5

  

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  Happy Service and wonderful staff

  Review of 16/05/2025, following an experience of 11/05/2025 by E E. *

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• 5 / 5

  

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  Great variety

  Review of 01/05/2025, following an experience of 28/04/2025 by K K. *

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• 4 / 5

  

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  The signature sushi was very fresh but the half roll was ok I asked for 1230 delivery but it was half an hour early. I don't have a choice re delivery time in the below question

  Review of 30/04/2025, following an experience of 28/04/2025 by C C. *

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• 4 / 5

  

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  Food is great but the service is always a little off at this branch. You never get the condiments like wasabi, ginger etc if you order online but just get a bag handed to you in a hurry even when they aren't busy. Richmond used to be the same and it's a real shame as they closed down.

  Review of 29/04/2025, following an experience of 27/04/2025 by SHEFALI W.

• 5 / 5

  

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  Always great

  Review of 25/04/2025, following an experience of 23/04/2025 by M M. *

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• 4 / 5

  

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  Sushi excellent as always. Lack of clarity and consistency in restaurant and over the phone about what is and what isn't gluten free is very frustrating though

  Review of 22/04/2025, following an experience of 08/04/2025 by JONATHAN W.

• 5 / 5

  

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  Best fresh sashimi

  Review of 22/04/2025, following an experience of 11/04/2025 by L L. *

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• 2 / 5

  

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  The giozas were inedible and totally overcooked :( the delivery was just left at the door with no warning.

  Review of 22/04/2025, following an experience of 04/04/2025 by R R. *

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• 3 / 5

  

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  Increase of price but lower quality

  Review of 22/04/2025, following an experience of 19/04/2025 by FLAVIE L.

• 5 / 5

  

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  Good variety, always fresh and tasty!

  Review of 22/04/2025, following an experience of 15/04/2025 by OLGA K.

• 5 / 5

  

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  Both food and staff are always great

  Review of 08/04/2025, following an experience of 15/03/2025 by C C. *

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• 3 / 5

  

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  We ate in the shop. The order process and service were fine but the food was not as well prepared as previously experienced.

  Review of 05/04/2025, following an experience of 22/03/2025 by MANDY H.

• 5 / 5

  

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  Best sushi

  Review of 05/04/2025, following an experience of 21/03/2025 by VALERIE D.

• 5 / 5

  

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  It was good but there was no soya sauce as well as no wasabi which was disappointing

  Review of 05/04/2025, following an experience of 25/03/2025 by S S. *

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• 5 / 5

  

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  Excellent sushi for an excellent price. Super friendly staff

  Review of 05/04/2025, following an experience of 29/03/2025 by ALEXANDER L.

• 5 / 5

  

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  Great team! They are very nice and friendly.

  Review of 05/04/2025, following an experience of 01/04/2025 by D D. *

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• 1 / 5

  

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  Flavourless Chopstick were not in the bag The order was ready but not marked ready so I needed to wait 20 minutes while the shop was empty and the staff chatting.

  Review of 05/04/2025, following an experience of 18/03/2025 by W W. *

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• 1 / 5

  

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  I am a long standing clients and you are getting worse and worse

  Review of 01/04/2025, following an experience of 16/03/2025 by MARIANA P.

• 5 / 5

  

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  Overall happy with all the experience!

  Review of 15/03/2025, following an experience of 13/03/2025 by CONSTANDINA K.

• 4 / 5

  

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  Im a customer since 2012 and love it

  Review of 13/03/2025, following an experience of 11/03/2025 by A A. *

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• 3 / 5

  

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  Generally ok but too much cream cheese - doesn't taste fresh

  Review of 10/03/2025, following an experience of 08/03/2025 by C C. *

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• 5 / 5

  

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  Excellent, varied platter and quick pick up

  Review of 09/03/2025, following an experience of 26/02/2025 by M M. *

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• 5 / 5

  

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  great food, easy to order, ready to pick up.

  Review of 09/03/2025, following an experience of 24/02/2025 by CAMILLA T.

• 1 / 5

  

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  We had a scheduled delivery for 8.15pm. It arrived at 6.55pm instead. We were putting our kids to bed and hot food arrived. It ruined our date night in. We complained via the website and haven't heard anything.

  Review of 09/03/2025, following an experience of 14/02/2025 by U U. *

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• 5 / 5

  

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  The service is outstanding, I am greeted like an old friend every time I go to SushiShop and the food always delivers. Best sushi in town.

  Review of 09/03/2025, following an experience of 05/03/2025 by BRUNO M.

• 5 / 5

  

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  Food is always great and fresh!

  Review of 09/03/2025, following an experience of 24/02/2025 by NOVA D.

• 5 / 5

  

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  Excellent

  Review of 09/03/2025, following an experience of 26/02/2025 by JEMMA K.

• 2 / 5

  

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  Sushi was very good but the delivery was done with one hour delay without any notice or apology. If I knew that when I placed my order I wouldn't have ordered it

  Review of 25/02/2025, following an experience of 07/02/2025 by VALENTINA S.

• 5 / 5

  

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  Very friendly and amazingly fresh sushi. Great value on their £20 weds box.

  Review of 25/02/2025, following an experience of 19/02/2025 by SARAH P.

• 5 / 5

  

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  Amaxinf

  Review of 25/02/2025, following an experience of 16/02/2025 by H H. *

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• 2 / 5

  

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  Not as fresh as usual and disinterested person serving

  Review of 24/02/2025, following an experience of 08/02/2025 by R R. *

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• 5 / 5

  

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  Delicious Poke bowl

  Review of 27/01/2025, following an experience of 25/01/2025 by S S. *

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• 3 / 5

  

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  Good presentation and fresh fish but not very tasty to be honest. Tuna roll had very little taste. Salmon was just ok but not better or worse than Itsu, so I don't quite know how this chain differentiates itself from the Itsu, Wasabi etc already out there. Feels like another on the go lunch place, not one for nice delivery dinners.

  Review of 27/01/2025, following an experience of 24/01/2025 by C C. *

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• 4 / 5

  

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  This was an impulse purchase - glad there were some good ready made options available

  Review of 24/01/2025, following an experience of 18/01/2025 by A A. *

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• 5 / 5

  

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  Great

  Review of 24/01/2025, following an experience of 12/01/2025 by R R. *

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• 2 / 5

  

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  Took longer than expected to arrive and items were missing

  Review of 24/01/2025, following an experience of 08/01/2025 by EDWARD G.

• 5 / 5

  

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  Good food and great service as always

  Review of 09/01/2025, following an experience of 07/01/2025 by NATALIA H.

• 5 / 5

  

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  I almost called in to give compliments to the chef… absolutely yummy and tasty

  Review of 02/01/2025, following an experience of 31/12/2024 by - -. *

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• 5 / 5

  

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  Nice, tasty and fresh sushis

  Review of 29/12/2024, following an experience of 27/12/2024 by B B. *

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• 5 / 5

  

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  Excellent as always!

  Review of 10/12/2024, following an experience of 06/12/2024 by D D. *

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• 5 / 5

  

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  Fantastic food - creative and tasty. Far more than the standard sushi fare and super friendly staff

  Review of 10/12/2024, following an experience of 29/11/2024 by T T. *

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• 5 / 5

  

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  Wednesday sushi special is a fantastic mid week treat. Tuna is sometimes not finished, but that might be down to personal preference.

  Review of 06/12/2024, following an experience of 04/12/2024 by C C. *

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• 5 / 5

  

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  Great food, very friendly staff, nice quiet place for dinner with the family even though it is more geared to take out than to eat in

  Review of 06/12/2024, following an experience of 30/11/2024 by ARASH F.

• 5 / 5

  

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  Items were ready no waiting very good service

  Review of 03/12/2024, following an experience of 01/12/2024 by F F. *

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• 4 / 5

  

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  The tuna has gone down in quality compare to the previous years

  Review of 02/12/2024, following an experience of 30/11/2024 by ASH A.

• 5 / 5

  

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  High quality service

  Review of 26/11/2024, following an experience of 24/11/2024 by V V. *

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• 5 / 5

  

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  Got everything of my order and on time. Fresh and in good very delicious shape.

  Review of 22/11/2024, following an experience of 20/11/2024 by D D. *

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• 5 / 5

  

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  excellent service, staff always very friendly

  Review of 16/11/2024, following an experience of 13/11/2024 by T T. *

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• 2 / 5

  

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  I ordered online 2 different items. I entered the shop at delivery time but my bag was not ready. Mo problem, I waited 10 minutes. When ready, they gave me the bag. I checked inside the content and only 1 item was there. I had to return to the shop to ask them to add the missing item, with a further 10 minutes waiting....

  Review of 16/11/2024, following an experience of 31/10/2024 by M M. *

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• 5 / 5

  

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  good stuff

  Review of 16/11/2024, following an experience of 05/11/2024 by L L. *

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