Customer reviews for mysushishop.co.uk

Customer reviews

• 2 / 5

  

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  Dreadful service. Such a great product but I won’t be ordering from the Sushi Shop again.

  Review of 22/03/2023, following an experience of 06/03/2023 by CHARLOTTE K. *

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• 5 / 5

  

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  Great service and delicious dish as usual. The Sushi Shop never disappoints

  Review of 22/03/2023, following an experience of 10/03/2023 by NATASHA S. *

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• 5 / 5

  

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  Very satisfied thanks

  Review of 13/03/2023, following an experience of 26/02/2023 by EVA K. *

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• 1 / 5

  

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  Some sushis had a very very thin salmon on top of them. I was able to see the rice through the salmon.

  Review of 13/03/2023, following an experience of 25/02/2023 by CHELSEA M. *

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• 3 / 5

  

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  I received a notification on my phone about the Happy Box deal. We also ordered an extra box. I was then told on the phone it was "collection only". This was not clear on my phone message at all. I had to borrow a car to pick up my order and the road works in Richmond meant the whole journey to pick up the food was over half an hour. The lady in the shop didn't seem particularly sorry for this, when I told her, didn't smile a welcome and didn't make me feel your company cares. There are a lot of other Sushi places who do better.

  Review of 13/03/2023, following an experience of 01/03/2023 by PATRICK C. *

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• 5 / 5

  

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  The food is always fabulous from here. I would wholeheartedly recommend Sushi Shop to anyone. Easy to order, a great selection and quick delivery.

  Review of 13/03/2023, following an experience of 01/03/2023 by EMILY B. *

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• 5 / 5

  

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  Lovely

  Review of 13/03/2023, following an experience of 01/03/2023 by RUTH K. *

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• 4 / 5

  

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  The sashimi was not in good condition

  Review of 13/03/2023, following an experience of 28/02/2023 by CHLOE G. *

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• 5 / 5

  

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  The sushi was delicious! Packaging was also very nice.

  Review of 13/03/2023, following an experience of 04/03/2023 by AIDEN R. *

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• 5 / 5

  

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  the best

  Review of 13/03/2023, following an experience of 26/02/2023 by LILLY H. *

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• 5 / 5

  

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  Whilst the new packaging doesn't look so luxe (but still very well presented) its certainly more eco-friendly and great that you can easily re-cycle. Went for the 'make your own box to share' which is a great idea.

  Review of 13/03/2023, following an experience of 01/03/2023 by CLAIRE P. *

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• 4 / 5

  

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  order arrived as expected. It's a shame you don't get loyalty points when ordering delivery (only when picking up - change it, it would be great for customer retention)

  Review of 06/03/2023, following an experience of 22/02/2023 by DALE J. *

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• 4 / 5

  

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  the food as always is wonderful but not sure why the credit i had on my app did not match the credit on my account when the staff logged in through the till. there was a difference of £0.01 and i did show the staff member on my phone but he only put through what he could see so why was there this discrepancy?

  Review of 06/03/2023, following an experience of 22/02/2023 by RYAN S. *

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• 5 / 5

  

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  Would be good if there were some more fish choices not just salmon and one portion of tuna. Maybe less on the vegetable side but otherwise it’s great!!!

  Review of 06/03/2023, following an experience of 22/02/2023 by ELSIE C. *

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• 3 / 5

  

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  Order didn't go through. Had to go to store to order. Was told by the staff that Salmon tatami wasn't available. Staff could have been a bit welcoming and a lot more apologetic. It almost seemed as if my custom was unwanted.

  Review of 06/03/2023, following an experience of 23/02/2023 by CHELSEA M. *

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• 1 / 5

  

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  App gave rider wrong address!

  Review of 06/03/2023, following an experience of 18/02/2023 by YASMINE K. *

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• 5 / 5

  

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  Service with a smile

  Review of 19/02/2023, following an experience of 16/02/2023 by MOHAMMED W. *

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• 4 / 5

  

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  Bought the Sunday box but there were probably too many vegetable options rather than fish options.

  Review of 14/02/2023, following an experience of 12/02/2023 by MICHAEL C. *

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• 4 / 5

  

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  The Sunrise box wasn’t tasty at all + the rice was dry + I ordered a sweet soya sauce and I received the salty one.

  Review of 13/02/2023, following an experience of 09/02/2023 by CAROLINE A. *

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• 3 / 5

  

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  Not great value for money

  Review of 13/02/2023, following an experience of 11/02/2023 by LILY K. *

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• 5 / 5

  

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  Great service!

  Review of 13/02/2023, following an experience of 08/02/2023 by YVETTE D. *

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• 4 / 5

  

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  My usual order - sashimi salmon with side slaw and edamame is no longer available. The sashimi in the shop was also cut too thin. This dish doesn’t hit the spot for me.

  Review of 13/02/2023, following an experience of 01/02/2023 by MIKE M. *

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• 5 / 5

  

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  Very satisfied, food is always to perfection as is the service

  Review of 13/02/2023, following an experience of 09/02/2023 by BRADLEY S. *

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• 5 / 5

  

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  Everything is Ok

  Review of 13/02/2023, following an experience of 29/01/2023 by TARA C. *

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• 5 / 5

  

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  Beef yakitori wasn't available but we got a replacement.

  Review of 13/02/2023, following an experience of 28/01/2023 by JESSICA B. *

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• 4 / 5

  

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  Very good service and good sushi.

  Review of 13/02/2023, following an experience of 28/01/2023 by EVIE M. *

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• 5 / 5

  

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  Very good

  Review of 13/02/2023, following an experience of 28/01/2023 by ASHLEY S. *

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• 4 / 5

  

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  It’s annoying that you can’t customise items ! i don’t like coriander and i was « forced » to have some in my makis. Also, I asked without ginger, wasabi, and sticks, and still got it. Feels like i’m not really listened.

  Review of 13/02/2023, following an experience of 31/01/2023 by JENNIFER S. *

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• 1 / 5

  

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  Terrible

  Review of 13/02/2023, following an experience of 28/01/2023 by KATIE H. *

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• 5 / 5

  

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  very satisfied

  Review of 13/02/2023, following an experience of 01/02/2023 by PHOEBE E. *

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• 1 / 5

  

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  The customer care of the take away shop was out of any seen to date if i had 0 i would have given

  Review of 10/02/2023, following an experience of 25/01/2023 by NOAH M. *

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• 5 / 5

  

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  Just the best sushi always consistent and always a hit and demand from the kids. If he could my son would have sushi from Sushi shop ever day!

  Review of 10/02/2023, following an experience of 27/01/2023 by LAYLA D. *

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• 5 / 5

  

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  Quality of food is great!

  Review of 10/02/2023, following an experience of 26/01/2023 by ROB W. *

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• 5 / 5

  

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  Very good food quality among other sushi shops in my area, l will surely re-order directly from their website again!

  Review of 10/02/2023, following an experience of 25/01/2023 by ADRIAN P. *

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• 5 / 5

  

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  Best service

  Review of 27/01/2023, following an experience of 25/01/2023 by DANIEL S. *

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• 5 / 5

  

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  Staff are very kind and a positive attitude towards work

  Review of 26/01/2023, following an experience of 07/01/2023 by LOLA R. *

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• 4 / 5

  

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  Love my sushi sushi! Thank you,

  Review of 25/01/2023, following an experience of 23/01/2023 by KYLE T. *

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• 5 / 5

  

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  Staff are awesome- efficient, kind, and sharp!

  Review of 23/01/2023, following an experience of 21/01/2023 by OLIVER M. *

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• 4 / 5

  

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  Beef not marinated Beef Tataki like served in restaurants - Beef too rare and sinewy to eat

  Review of 18/01/2023, following an experience of 16/01/2023 by TONY M. *

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• 3 / 5

  

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  second time i ordered the wednesday sushi box, first time it was good but second time was really bad. The avocado was all black and the rice was extremely dry. We were very disappointed as i've always liked your sushi for years now

  Review of 17/01/2023, following an experience of 11/01/2023 by HOLLY R. *

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• 4 / 5

  

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  Juli

  Review of 17/01/2023, following an experience of 15/01/2023 by LEE W. *

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• 5 / 5

  

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  Everything was fantastic. My only suggestion would be to somehow list what is in each item of sushi in the, as sometimes the content of a dish isn't obvious from the name of it.

  Review of 16/01/2023, following an experience of 14/01/2023 by PAUL S. *

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• 5 / 5

  

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  Never disappoints.

  Review of 13/01/2023, following an experience of 11/01/2023 by MEGAN P. *

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• 5 / 5

  

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  Just amazing! Thank you

  Review of 08/01/2023, following an experience of 06/01/2023 by FIONA R. *

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• 5 / 5

  

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  Really friendly customer service every time.

  Review of 08/01/2023, following an experience of 06/01/2023 by JACKSON M. *

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• 5 / 5

  

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  I loved everything

  Review of 06/01/2023, following an experience of 03/01/2023 by ELIZABETH W. *

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• 5 / 5

  

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  Very satisfied. Don’t love all the rolls in the happy sushi box but overall it was very good

  Review of 06/01/2023, following an experience of 04/01/2023 by TIM R. *

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• 3 / 5

  

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  The bowl had been sitting out and the rice was old and hard

  Review of 04/01/2023, following an experience of 02/01/2023 by ALAN J. *

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• 5 / 5

  

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  Very nice wish it could be a bit better value for money though

  Review of 04/01/2023, following an experience of 02/01/2023 by KAREN K. *

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• 5 / 5

  

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  Always good

  Review of 03/01/2023, following an experience of 27/12/2022 by BENJAMIN L. *

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• 2 / 5

  

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  I've ordered this many times and this was by far the most disappointing. There were 13 slices and the slices were practically transparent. Definitely below standard.

  Review of 03/01/2023, following an experience of 18/12/2022 by JODIE B. *

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• 5 / 5

  

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  The shop did not have one item but phoned and offered an alternative. I had mistakenly placed the order as a collection from the shop when I wanted the food delivered. The shop was very accommodating in changing the order from collection to delivery!

  Review of 03/01/2023, following an experience of 28/12/2022 by TIM H. *

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• 5 / 5

  

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  Very

  Review of 03/01/2023, following an experience of 20/12/2022 by FRANK R. *

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• 4 / 5

  

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  7/10

  Review of 03/01/2023, following an experience of 21/12/2022 by MICHAEL D. *

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• 3 / 5

  

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  Think pieces of veiny salmon not good at all

  Review of 03/01/2023, following an experience of 28/12/2022 by DARREN L. *

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• 3 / 5

  

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  This branch of Sushi Shop NEVER puts in all of the ingredients listed for the rolls. Two vegetables were missing from the vegetable rolls. They are the worst Sushi Shop by far.

  Review of 03/01/2023, following an experience of 31/12/2022 by DONNA B. *

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• 5 / 5

  

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  Good

  Review of 03/01/2023, following an experience of 28/12/2022 by ALEXANDER H. *

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• 5 / 5

  

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  Great value for money. Excellent

  Review of 26/12/2022, following an experience of 14/12/2022 by TINA B. *

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• 2 / 5

  

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  We had an incident with our delivery guy that took a picture saying he had delivered outside but actually he took the order with him back. We called the shop and we had to prove it was nothing there. 5 minutes after the driver came back with our food (probably after the shop called) and one of our items were not sealed so we didn’t eat as there was no proof it was not touched. Next time we will probably order from deliveroo versus the website

  Review of 26/12/2022, following an experience of 10/12/2022 by GARY K. *

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• 4 / 5

  

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  Very happy

  Review of 21/12/2022, following an experience of 07/12/2022 by YVETTE R. *

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• 5 / 5

  

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  Great telephone order experience with Danny. Excellent sushi. Will buy again. This branch appears to be a well managed one.

  Review of 21/12/2022, following an experience of 06/12/2022 by FLORENCE J. *

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• 5 / 5

  

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  Very satisfied

  Review of 21/12/2022, following an experience of 07/12/2022 by JODIE H. *

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• 5 / 5

  

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  Best sushi in town

  Review of 21/12/2022, following an experience of 05/12/2022 by ADAM E. *

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• 2 / 5

  

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  We placed this order for delivery at 11.30 a.m. but did not receive it until 12.45 due to lack of staff at Sushi Shop. They did phone to advise us the order would be delivered 20 mins later but the delivery was a lot later than promised.

  Review of 21/12/2022, following an experience of 28/11/2022 by DEAN T. *

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• 3 / 5

  

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  For the third time in a row some products were missing

  Review of 21/12/2022, following an experience of 09/12/2022 by MOLLY C. *

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• 4 / 5

  

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  Satisfied

  Review of 21/12/2022, following an experience of 05/12/2022 by LOLA E. *

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• 2 / 5

  

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  Very unsatisfied with the delivery time. I had to call to know where was my order and learnt the driver was given the wrong one! There's always issues with you, this is really annoying! The order came 45 min late and the only compensation I was given was a cheesecake that I did ask for otherwise I wouldn't have received anything. The sauces were not even correct nor the number of ginger... The sushi were good but some of them were ridiculously thin and/or small.

  Review of 20/12/2022, following an experience of 04/12/2022 by AIDEN W. *

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• 5 / 5

  

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  Great sushi and efficient delivery

  Review of 18/12/2022, following an experience of 04/12/2022 by CONNOR H. *

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• 5 / 5

  

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  Fresh and delicious as always!

  Review of 18/12/2022, following an experience of 03/12/2022 by CARRIE H. *

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• 4 / 5

  

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  I also ordered edamame and it stank. The label said it was in date but it had clearly gone off. When you order raw fish and find expired items next to it it’s not ok.

  Review of 18/12/2022, following an experience of 02/12/2022 by JOANNE W. *

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• 1 / 5

  

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  Overall this order was very underwhelming. Arrived an hour and a half late and the quality of sushi was poor. I would note the tuna sashimi, tuna maki and tempura prawn roll were particularly disappointing.

  Review of 18/12/2022, following an experience of 02/12/2022 by GAVIN B. *

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• 1 / 5

  

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  Not overly pleased. Order arrived 45 min late and was cold with incorrect food items sent.

  Review of 17/12/2022, following an experience of 01/12/2022 by LEANNE F. *

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• 2 / 5

  

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  In the sushi box - the rice was sticky and the rolls stuck to each other The miso soup arrived sideways and half of it was split into the bag.

  Review of 14/12/2022, following an experience of 28/11/2022 by ALFIE M. *

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• 3 / 5

  

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  Several of the rolls arrived completely scrambled. We are recurring costumers and perceived the quality of the product in general has gone down lately

  Review of 14/12/2022, following an experience of 01/12/2022 by NAOMI C. *

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• 5 / 5

  

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  Very happy with the sushi box I ordered.

  Review of 14/12/2022, following an experience of 30/11/2022 by CARLIE W. *

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• 5 / 5

  

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  As usual excellent!

  Review of 14/12/2022, following an experience of 30/11/2022 by IMOGEN W. *

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• 5 / 5

  

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  Great

  Review of 14/12/2022, following an experience of 29/11/2022 by IAN S. *

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• 3 / 5

  

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  Not satisfied. The salad wasn't in stock and we asked for making instead. This was £2 more than the salad and refused to replace even though its their mistake and we were spending £70 on the order. The order was also 30 minutes late and the miso soup had broken at the bottom so leaked everywhere.

  Review of 06/12/2022, following an experience of 25/11/2022 by LISA M. *

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• 5 / 5

  

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  Very

  Review of 06/12/2022, following an experience of 23/11/2022 by ANTHONY E. *

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• 5 / 5

  

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  Really friendly customer service and left very satisfied

  Review of 06/12/2022, following an experience of 26/11/2022 by MAISIE R. *

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• 5 / 5

  

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  My favourite sushi and the staff in south ken and westbourne grove are all super friendly and lovely. Thanks

  Review of 06/12/2022, following an experience of 23/11/2022 by TONY T. *

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• 3 / 5

  

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  Quite pricey and the quality was not great. Sushi rice was really dry, salmon was very tough. I’ve eaten here before, and the food was decent, but on this occasion not impressed.

  Review of 06/12/2022, following an experience of 25/11/2022 by ADRIAN R. *

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• 5 / 5

  

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  Quite satisfied

  Review of 06/12/2022, following an experience of 16/11/2022 by FINLEY J. *

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• 5 / 5

  

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  Very satisfied

  Review of 06/12/2022, following an experience of 27/11/2022 by HOLLIE T. *

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• 5 / 5

  

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  Very satisfied. Nice team in the Westbourne Heoce branch.

  Review of 06/12/2022, following an experience of 28/11/2022 by HARLEY J. *

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• 5 / 5

  

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  Extremely satisfied, the team at the Richmond store is amazing and they always give us a perfect service. The food is always great as well and really tasty. It will be perfect if they could have gluten free soya sauce please.

  Review of 06/12/2022, following an experience of 23/11/2022 by SEAN W. *

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• 1 / 5

  

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  Soup x 3 unwrapped and in paper. Burst ans leaked all over food. I am a regular customer in two stores and this is a first

  Review of 06/12/2022, following an experience of 20/11/2022 by MATILDA K. *

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• 2 / 5

  

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  The order took over an hour and the driver said it was delivered 5 mins before he actually arrived with the order and handed it to me

  Review of 30/11/2022, following an experience of 14/11/2022 by MOHAMMED K. *

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• 5 / 5

  

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  Excellent

  Review of 30/11/2022, following an experience of 09/11/2022 by SIENNA T. *

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• 5 / 5

  

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  I keep getting these emails and I'm still giving 5 stars

  Review of 30/11/2022, following an experience of 13/11/2022 by MUHAMMAD B. *

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• 2 / 5

  

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  Some items were missing in my order and the delivery took 1h15 to arrived

  Review of 30/11/2022, following an experience of 14/11/2022 by YVETTE H. *

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• 3 / 5

  

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  Very disappointed by the beef and chicken Yakitori On of the sushi boxes was opened …

  Review of 15/11/2022, following an experience of 13/11/2022 by KELLY T. *

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• 5 / 5

  

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  Delicious

  Review of 15/11/2022, following an experience of 12/11/2022 by TIM R. *

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• 5 / 5

  

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  Very tasty and very friendly stuff

  Review of 13/11/2022, following an experience of 11/11/2022 by ANDREW A. *

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• 5 / 5

  

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  Very satisfied as every time I come in. Not only the food you eat but also great people working there too.

  Review of 12/11/2022, following an experience of 10/11/2022 by CHRISTIAN R. *

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• 5 / 5

  

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  Extremely satisfied. Great quality food

  Review of 10/11/2022, following an experience of 08/11/2022 by TOBY G. *

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• 5 / 5

  

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  Good

  Review of 09/11/2022, following an experience of 14/04/2022 by MOLLY J. *

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• 5 / 5

  

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  Amazing bunch of ingredients all in one bowl

  Review of 09/11/2022, following an experience of 22/09/2022 by ALEXANDER M. *

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• 5 / 5

  

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  Very good customer service

  Review of 09/11/2022, following an experience of 26/07/2022 by COLIN P. *

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• 5 / 5

  

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  very satisfied

  Review of 08/11/2022, following an experience of 06/11/2022 by PHOEBE S. *

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