Customer reviews
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Really disappointed and not for the first time. Half my order was missing and the food was dry and not fresh, a complete rip off and utterly careless delivery. Sadly it has happened before, that parts of my order was not delivered but of course fully charged. I have been a very regular customer but I shall stop ordering from now on.
Review of , following an experience of by NICOLE M. *
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Always great service at our local Northcote road store, fast efficient and very friendly. Even when they were closing one mid week night the chef ( I think) still rustled up a salmon box for me. Great staff and good product, particularly with August offer.
Review of , following an experience of by BETHANY E. *
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My first sushi type meal .Most enjoyable
Review of , following an experience of by BRUCE C. *
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Very satisfied
Review of , following an experience of by BEN P. *
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Very satisfied, as always eu the Sushishop. We love to have a Sushishop on Northcote road.
Review of , following an experience of by DARREN P. *
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The box for two was not fresh. Rice was super dry and the salmon was clearly out of date... We did not it them in the end I am used to order with Sushi Shop and never had this type of issue before. Hope that was a one-off
Review of , following an experience of by LAUREN R. *
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Easily one of the better sushi places in london.
Review of , following an experience of by KEITH R. *
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Satisfied
Review of , following an experience of by ALEX P. *
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Highly original, very fresh, always the same excellent standard
Review of , following an experience of by WILL M. *
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Banging!
Review of , following an experience of by WAYNE C. *
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Very happy!
Review of , following an experience of by FINLEY W. *
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The best!
Review of , following an experience of by PATRICK S. *
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Absolutely superb sushi
Review of , following an experience of by BARRY M. *
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very
Review of , following an experience of by RUTH A. *
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Very satisfied. Good, fresh, quality sushi.
Review of , following an experience of by VICKY Y. *
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Super tasty, great deal and service. Thank you
Review of , following an experience of by ZACH W. *
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Firstly, I didn't get an "avocado salmon cheese", you got it wrong and gave me an avocado maki. I've asked for a refund; will I ever get it? Doubt it as your client service doesn’t exist. I am quite fed up with getting the wrong product regularly; mistakes happen but with this shop, they happen far too often. Secondly, the Philadelphia cheese was appalling, barely any salmon, it was so thin at some places it wasn’t even covering the rice. The rice was dry, there was barely any cheese either, the whole thing was bland, this was just inedible. I’ve been client for years and I’ve been aware of your shortcoming but was coming back because of some original creations. But the quality has been decreasing to the point that I will stop ordering with you. Although you try and offer innovative sushi, you don’t know how to make them and use subpar ingredients, and they just taste awful now. The quality is simply too low and it doesn’t taste good anymore; I’m afraid you rank even below below Itsu and similar chains, serving tasteless plastic sushi. Such a shame.
Review of , following an experience of by GRAHAM R. *
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Great. Brilliant staff
Review of , following an experience of by RACHEL R. *
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Yea I’m satisfied
Review of , following an experience of by MOHAMMED M. *
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Highly satisfied
Review of , following an experience of by WILL R. *
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I asked for less rice but the order came as normal amount of rice....
Review of , following an experience of by HOLLIE H. *
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Really pleased with order as always!
Review of , following an experience of by HANNAH Y. *
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Everything was very fresg
Review of , following an experience of by MASON Y. *
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Very
Review of , following an experience of by JACKSON W. *
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The quality and flavour of this sushi was amazing. I enjoyed the creativeness of the flavour combinations. The service was great welcomed promptly and my order was just finishing being prepared even though I was early for my click and collect time. The process to sign up for the loyalty programme was very easy to do before completing my first order. I hope the quality of the sushi and service I received at the Marylebone store is just as good at other stores.
Review of , following an experience of by DANIEL E. *
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They even offered tattoos to my daughter while we were waiting for our take away
Review of , following an experience of by JEREMY A. *
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Our order arrived promptly but the sweet cabbage and edamame were missing from both boxes. This is not up to Sushi Shop standards.
Review of , following an experience of by MARK J. *
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Very satisfied
Review of , following an experience of by LOUIS M. *
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Cabbage salad was INCREDIBLE. The salmon Philadelphia maki was slightly lacking flavour but I’m no sushi chef
Review of , following an experience of by VICKY A. *
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Very
Review of , following an experience of by DEAN W. *
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👍👍👍👍
Review of , following an experience of by GREG H. *
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everything was fresh and delicious
Review of , following an experience of by IMOGEN O. *
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The Lili Box is amazing. Best Box, we ever tried. So many different tastes and so well presented.
Review of , following an experience of by SOPHIA P. *
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very good customer service in store, friendly and helpful with what to order
Review of , following an experience of by ISABELLE A. *
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Very disappointed with the experience. The order was scheduled for 21.00 to 21.15. We called the Brighton shop (01273 284188) like 10 times. The order finally arrived at 22.15, when we were already in bed. I want my money back, because the experience was awful. I would never ever recommend this place.
Review of , following an experience of by SOFIA P. *
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My order's items were taken from the store's counter fridge rather than made-to-order. Quality, freshness and appearance were equally disappointing.
Review of , following an experience of by CAROLINE P. *
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Very satisfied. On time and good quality.
Review of , following an experience of by MARTIN W. *
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it was all delicious and really good customer service from the Marylebone team!
Review of , following an experience of by FIONA W. *
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Wonderful sushi.
Review of , following an experience of by CHARLIE T. *
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Excellent yet again
Review of , following an experience of by HARVEY W. *
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Excellent - freshly made signature rolls. Liked the variety in the Moscoville Roll.
Review of , following an experience of by CAITLIN K. *
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I was very satisfied with the taste and freshness of the order.
Review of , following an experience of by TARA K. *
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could be made more fresh, better.
Review of , following an experience of by JACOB W. *
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I think the fish could be fresher, and better quality. `The service was good.
Review of , following an experience of by ELEANOR G. *
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Ok, but waited 45 mins in store after collection time for the order to be finalised.
Review of , following an experience of by SOFIA W. *
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Very satisfied with the food and the presentation
Review of , following an experience of by HEATHER C. *
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very satisfied
Review of , following an experience of by EILEEN R. *
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Was great but don’t make me write text and fill everything in next time- I was close to abandoning leaving this review
Review of , following an experience of by JOSEPH H. *
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Food is good but totally wasted by the extras that were not right = i asked soy sauce got the other one, asked 7 sticks and got 2…
Review of , following an experience of by KYLE B. *
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Very good products
Review of , following an experience of by LUKE P. *
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Order was incorrect. Clerk refused to correct it.
Review of , following an experience of by KIRSTY G. *
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Very fresh and varied! Good value for money! Fabulous service... 🎉
Review of , following an experience of by TARA P. *
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Excellent!
Review of , following an experience of by ROWENA K. *
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The order came 30-40min after the estimated time, upon calling the restaurant I was told it was due to a fault on the website. If I knew the delivery time would be so long (over 1h 30min) I would have not ordered. The dishes were not bad, but mostly average. The poke bowl had a lot of rice in comparison to other ingredients, and sushi wasn’t evenly filled. Would not order again, nor recommend to a friend.
Review of , following an experience of by MASON C. *
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Very!
Review of , following an experience of by IMOGEN P. *
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We used to order from you every other week but now that there is no cashback unless you collect we only use you now and again...shame!
Review of , following an experience of by DUNCAN M. *
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Everything was good - welcome and service, price, sushi and shashimi, although the edamame beans were not the freshest.
Review of , following an experience of by SEBASTIAN K. *
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I just love it
Review of , following an experience of by HARVEY R. *
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Good selection
Review of , following an experience of by ROSS J. *
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One of the sushi contained a synthetic cheese/cheese-like substance and that we didn’t like and felt out of place in sushi selection. All the other sushi were enjoyable.
Review of , following an experience of by LIAM B. *
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Not very happy with your non-sushi dishes. Second time trying them. Duck ramen - had 4 thin slices of duck for £14? That is daylight robbery. The chicken katsu portion was fine but the chicken katsu was soggy and looked undercooked?
Review of , following an experience of by ZACHARY D. *
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A promising start keep it up!
Review of , following an experience of by LINDA M. *
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Good
Review of , following an experience of by DAISY C. *
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Amazing!
Review of , following an experience of by POPPY D. *
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Awesome
Review of , following an experience of by CHRISTOPHER K. *
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Brilliant box. Loved the branding and the flavours were magic.
Review of , following an experience of by KEELEY L. *
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Fantastique
Review of , following an experience of by LAUREN R. *
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Your food used to be so good. What’s happened? Cutting costs, increasing prices and reducing the fish portions of the sushi are going to alienate your customers even more. So disappointed.
Review of , following an experience of by TEAGAN P. *
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Good
Review of , following an experience of by WILLIAM B. *
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Perfectly on time, well prepared and delicious
Review of , following an experience of by LEE P. *
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Arrived in time , fresh and tasty
Review of , following an experience of by ROSS H. *
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Always great quality and superb delivery service
Review of , following an experience of by NATHAN W. *
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Fantastic Customer service from the staff + Great food
Review of , following an experience of by LEANNE A. *
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Absolutely delicious sushi made on site fresh for my order. It's a treat, not an every day purchase but the Wed lunchtime deal is not to be missed. Super quality and very friendly helpful staff. Will definitely be purchasing again.
Review of , following an experience of by LINDSAY W. *
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The yellowtail miso yuzu sushi was missing from the order.
Review of , following an experience of by DAVE K. *
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Not that well, I’ve already contact customer care and hope to get an answer
Review of , following an experience of by CAROLE S. *
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The food was delicious and the delivery time was great - but this company offers £5 introductory discount and then makes it very difficult to redeem. It‘s not about the money but the principle - if you try their customer service it leads to a dead page.
Review of , following an experience of by SABRINA T. *
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Very satisfied! Very fresh for everything sushi and sashimi. Excellent presentation. Only issue: gyoza. Came cold and felt difficult to chew, like if they were not fresh. Hence the one star rating. Yakitori was lukewarm and tasty, so 3 stars. Website navigation is not great. Worst it includes a menu pdf file (clicking on the top right corner) which features the collab with Paul Pairret. None of his recipe are available. Google it and found out that it was in 2022…! Very very frustrating….
Review of , following an experience of by CAROLE M. *
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The service was great, but the sushi itself was pretty dry and not very tasty. It seemed it was made quite a while before.
Review of , following an experience of by ERIN M. *
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The food was excellent. However the app is useless and I had to go to store to buy it. If the app worked, I would buy much more often.
Review of , following an experience of by PAULINE M. *
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Delicious poke bowl, very fresh and well presented.
Review of , following an experience of by LAYLA T. *
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The quality of the sushi last definitely declined significantly over the last year or 2 from the branch in Notting Hill. Ive been ordering on a regular basis since 2020 and I after a few recent disappointing orders where the rice isn't fresh, the thickness of the fish on the specialty rolls is far less generous than it used to be. Not sure if this is a more global issue or just relevant to my local branch. I will no longer be using Sushi shop, not to mention they failed to include to or my ordered sushi rolls.
Review of , following an experience of by MILLIE W. *
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Tasty and fresh but quite pricey
Review of , following an experience of by THOMAS A. *
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Yellowtail ceviche with mango had zero mango just loads of red chilli
Review of , following an experience of by NIKKI T. *
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Was absolutely delicious
Review of , following an experience of by WENDY E. *
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Overall, very disappointing. The quality of the food is average at best, the order was wrong. The hot food was freezing cold and we received no soy sauce, wasabi or ginger so the sushi didn’t taste as good as it perhaps could have. We phoned to complain and were told we had the wrong shop. The next number we were given didn’t answer. I would rate sticks n sushi or Kibou highly over this place
Review of , following an experience of by ELLIOT G. *
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Poor delivery time
Review of , following an experience of by BETH W. *
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It was great - and the team are so lovely and friendly and are very enthusiastic about the food.
Review of , following an experience of by ADAM E. *
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Best sushi for a quick stop! Great quality and the staff are always welcoming and polite.
Review of , following an experience of by LEO P. *
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So tasty
Review of , following an experience of by PATRICK M. *
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Super friendly staff on Northcote road and the salmon literally melts in your mouth
Review of , following an experience of by NIKKI P. *
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Yakisoba didn’t have enough veg and was a small portion. Curry was sadly cold!
Review of , following an experience of by HOLLIE C. *
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Delicious sushi and very nice staff. Will order again soon! I loved the app with great detail of each piece and was very easy to use
Review of , following an experience of by FRANK S. *
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You have again reduced the amount of fish in the box. The cucumber makis replaced the salmon makis. It is not really a sushi box anymore, half of the makis do not have fish and the ones that have fish do not have enough of it. I was in Luxembourg two weeks ago and sushi shop offered better sushis for the price. I do not think that we will order again.
Review of , following an experience of by MAX C. *
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Just super tasty quality made sushi!
Review of , following an experience of by PHILIP P. *
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I always tell my friends I am lucky with the best sushi in London but, this order was very poor.
Review of , following an experience of by DALE H. *
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I absolutely love this place.
Review of , following an experience of by ISOBEL R. *
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fresh, filling, well priced sushi
Review of , following an experience of by LOLA B. *
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Was good, nothing extraordinary
Review of , following an experience of by KELLY S. *
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Very satisfied !
Review of , following an experience of by GAVIN P. *
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