Customer reviews for mysushishop.co.uk

Customer reviews

• 1 / 5

  

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  we ordered sauce but there was no

  Review of 27/10/2023, following an experience of 11/10/2023 by SOFIA L. *

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• 4 / 5

  

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  Very poor quality meals, no flavour and well over cooked noodles.

  Review of 27/10/2023, following an experience of 25/10/2023 by FREYA H. *

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• 5 / 5

  

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  Food was great. The Dengaku roll was good but not as exciting on the palate as the exotic signature roll

  Review of 27/10/2023, following an experience of 25/10/2023 by MARY M. *

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• 4 / 5

  

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  The food was delicious but it took me a long time to order as the make it yourself box wasn't available once I put in my address. The delivery took much longer than expected and the website didn't update so I had to call the store to ask when I was going to get it.

  Review of 27/10/2023, following an experience of 18/10/2023 by HANNAH J. *

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• 4 / 5

  

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  It was nice but the rice was not as good as always.

  Review of 27/10/2023, following an experience of 22/10/2023 by ALEXANDRA M. *

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• 2 / 5

  

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  Every time that I order a salmon Philadelphia maki (which is every time that I go to the store), it's made in a way that there isn't enough salmon to wrap the maki properly, so in EVERY order there are at least 2 to 3 pieces missing salmon one side, which is really frustrating

  Review of 24/10/2023, following an experience of 08/10/2023 by EVIE M. *

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• 5 / 5

  

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  outstanding

  Review of 24/10/2023, following an experience of 08/10/2023 by MANDY S. *

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• 4 / 5

  

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  Not very fresh. Rice is gard and fish is not moist

  Review of 23/10/2023, following an experience of 07/10/2023 by ROWENA G. *

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• 4 / 5

  

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  Always trustworthy quality, it is exactly what you expect it to be.

  Review of 06/10/2023, following an experience of 26/09/2023 by ROWENA T. *

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• 4 / 5

  

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  app said order ready the time but after 20 mins order still wasnt ready. i like the food,its always yummy but i think app need improvement.

  Review of 06/10/2023, following an experience of 24/09/2023 by AMELIA D. *

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• 5 / 5

  

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  My kids love sushi shop :)

  Review of 06/10/2023, following an experience of 02/10/2023 by JOE E. *

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• 5 / 5

  

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  So good as always

  Review of 06/10/2023, following an experience of 19/09/2023 by ABBIE S. *

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• 3 / 5

  

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  Satisfied

  Review of 06/10/2023, following an experience of 20/09/2023 by BRADLEY M. *

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• 1 / 5

  

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  The sushi arrived 2.5 hours after I ordered it. The shop blamed the fact that it was raining.

  Review of 06/10/2023, following an experience of 20/09/2023 by DAISY K. *

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• 5 / 5

  

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  Not enough fish

  Review of 06/10/2023, following an experience of 27/09/2023 by JAYDEN C. *

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• 5 / 5

  

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  Great, exactly what I wanted, fresh tasty sushi with amazing staff and cheffs

  Review of 06/10/2023, following an experience of 27/09/2023 by WILL R. *

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• 5 / 5

  

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  Hada a great meal as always

  Review of 06/10/2023, following an experience of 26/09/2023 by THOMAS R. *

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• 5 / 5

  

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  Very satisfied

  Review of 06/10/2023, following an experience of 20/09/2023 by DAISY M. *

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• 5 / 5

  

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  We think this is best sushi by far! Whether you just want a quick bite or something for lunch! You won’t be disappointed.

  Review of 06/10/2023, following an experience of 22/09/2023 by ELLA R. *

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• 5 / 5

  

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  Liked

  Review of 25/09/2023, following an experience of 16/09/2023 by ISABELLA C. *

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• 5 / 5

  

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  Great food, only comment is the gyoza were a bit dry on the edges otherwise great.

  Review of 25/09/2023, following an experience of 17/09/2023 by DAVID B. *

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• 5 / 5

  

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  Very kind, professional and fast!

  Review of 25/09/2023, following an experience of 16/09/2023 by ELLIOTT C. *

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• 5 / 5

  

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  Whenever packaged in this way, the edamame beans tend to be small and somewhat dried out making them less palatable and reflect poorly on an otherwise quaility serving.

  Review of 25/09/2023, following an experience of 14/09/2023 by HELEN J. *

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• 5 / 5

  

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  Like always, it has fantastic taste and quality

  Review of 25/09/2023, following an experience of 20/09/2023 by CHRIS W. *

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• 5 / 5

  

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  Delicious !

  Review of 25/09/2023, following an experience of 16/09/2023 by NOAH M. *

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• 5 / 5

  

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  All pretty good. Good value and very easy to order. The edamame needed salt. Like the reward scheme.

  Review of 25/09/2023, following an experience of 09/09/2023 by YVONNE W. *

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• 5 / 5

  

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  The product was very fresh and tasty

  Review of 24/09/2023, following an experience of 09/09/2023 by ZACH H. *

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• 2 / 5

  

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  It needs to be an exceptional product for the price. The product is not exceptional. You dont help yourself with having a window into a kitchen showing poorly dressed chefs hacking away at massive amounts of salmon. I love sushi, I work just by this place, I should be buying lunch here every day but the combination of high price and poor product means I don’t return often.

  Review of 24/09/2023, following an experience of 08/09/2023 by RYAN H. *

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• 3 / 5

  

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  The food was delicious. The staff was nice but busy and the store a bit crowded and the wait time quite long

  Review of 24/09/2023, following an experience of 08/09/2023 by ADAM J. *

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• 5 / 5

  

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  very satisfied

  Review of 22/09/2023, following an experience of 06/09/2023 by CHRIS R. *

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• 2 / 5

  

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  First of all, the Ramen and Sushi were great. However, my delivery experience was very dissapointing. I've waited for almost 2 hours to receive my order. The courier said that she received my address incorrectly, but she didn't call my number to clarify it. I've checked the receipt attached to the bag and all correct details were there. I had to call your Richmond shop to ask for my order status several times. On top of that, I didn't receive my order in full - there was no salad or mango in the bag. Thank you

  Review of 22/09/2023, following an experience of 05/09/2023 by NICOLE M. *

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• 5 / 5

  

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  Amazing customer service all around, thank you

  Review of 08/09/2023, following an experience of 06/09/2023 by LUCY J. *

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• 5 / 5

  

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  Always great quality sushi.

  Review of 08/09/2023, following an experience of 06/09/2023 by JOE B. *

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• 3 / 5

  

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  I found that some of the sushis were not eatable. The fish was too hard and I would have sent them back to the kitchen if I had eaten them in the shop. The sushis are not well-made and often fell into pieces. This is a below-average sushi quality, and half of the "sushis" have no fish. Nobody welcomed me in the store.

  Review of 08/09/2023, following an experience of 06/09/2023 by ADRIAN M. *

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• 5 / 5

  

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  Very satisfied, would recommend!

  Review of 08/09/2023, following an experience of 06/09/2023 by AVA H. *

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• 4 / 5

  

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  Review of 07/09/2023, following an experience of 30/08/2023 by DAN H. *

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• 4 / 5

  

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  your website is not very user friendly. I found it very time consuming. I'm not sure why. the store did not have the mochi flavours I ordered/paid for. I think I should not have been charged.

  Review of 07/09/2023, following an experience of 31/08/2023 by EVIE M. *

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• 5 / 5

  

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  Lovely

  Review of 07/09/2023, following an experience of 23/08/2023 by HENRY P. *

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• 5 / 5

  

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  Very good quality and service

  Review of 07/09/2023, following an experience of 28/08/2023 by MUHAMMAD M. *

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• 5 / 5

  

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  We cannot wait to come back! The Sushi was great and very friendly staff.

  Review of 07/09/2023, following an experience of 26/08/2023 by MILLIE W. *

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• 4 / 5

  

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  The beef was dreadful

  Review of 07/09/2023, following an experience of 02/09/2023 by POPPY R. *

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• 5 / 5

  

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  Excellent!

  Review of 07/09/2023, following an experience of 01/09/2023 by LEE T. *

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• 5 / 5

  

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  Really delicious fresh tasting sushi

  Review of 07/09/2023, following an experience of 25/08/2023 by GRANT K. *

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• 4 / 5

  

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  Great taste and unique combination. Super fresh and amazing attention to details.

  Review of 07/09/2023, following an experience of 02/09/2023 by JADE P. *

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• 1 / 5

  

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  The order never arrived. It was explained there was an issue with your delivery service. I have requested a refund but still have not received.

  Review of 07/09/2023, following an experience of 22/08/2023 by MARY R. *

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• 4 / 5

  

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  The fresh stuff was good but the rest was so so. Besides the obvious rolls, there is no way to figure out what is in the rolls with different names (e.g. dragon rolls). I had to ask the staff member behind the till a few times. He wasn't that easy to deal with. This was my first sushi shop experience and not sure I will return

  Review of 07/09/2023, following an experience of 03/09/2023 by ETHAN P. *

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• 1 / 5

  

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  The picture versus what you get the fish is lacking. Over the past 4 years the fish has become less and less. The delivery max spoke little English and refused to deliver to the location specified. All in all a very disappointing experience

  Review of 02/09/2023, following an experience of 17/08/2023 by THEO S. *

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• 5 / 5

  

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  Perfect

  Review of 16/08/2023, following an experience of 14/08/2023 by BEN G. *

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• 3 / 5

  

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  Never buying again. Most of the sushi has opened.

  Review of 12/08/2023, following an experience of 10/08/2023 by MEGAN Y. *

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• 4 / 5

  

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  I tried order on website , wrong price on summer sushi box and online order will not go through for dine reason , therefore I arrived at shop spent lengthy time on figure out why , you have to work on your website !!! Otherwise will lose a lot of order

  Review of 11/08/2023, following an experience of 27/07/2023 by ROB R. *

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• 4 / 5

  

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  I ordered two happy sushi box late in the evening around 9 pm and I was extremely disappointed. The food was not fresh at all. I had a feeling that they gave us the leftover from the day. I really love Sushi shop and never had such experience previously however I am not satisfied with my order. It was waste of money.

  Review of 11/08/2023, following an experience of 26/07/2023 by LAURA M. *

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• 5 / 5

  

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  Delicious and great value!

  Review of 11/08/2023, following an experience of 09/08/2023 by CAITLIN G. *

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• 5 / 5

  

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  Excelent fast service

  Review of 11/08/2023, following an experience of 09/08/2023 by YVETTE R. *

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• 2 / 5

  

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  The delivery was 1 hour late but the problem wasn't only this, because if there's some problem to find someone to deliver the order, the staff should call to the client to explain and manage the situation.

  Review of 11/08/2023, following an experience of 26/07/2023 by FRED R. *

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• 4 / 5

  

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  The website changed the time that i wished to collect this order

  Review of 11/08/2023, following an experience of 29/07/2023 by BRADLEY R. *

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• 4 / 5

  

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  Happy customer

  Review of 22/07/2023, following an experience of 14/07/2023 by ROXANNE E. *

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• 5 / 5

  

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  It was all exceptional and we enjoyed every piece.

  Review of 22/07/2023, following an experience of 17/07/2023 by ANDY H. *

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• 4 / 5

  

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  Ok, sushi quality is going down

  Review of 22/07/2023, following an experience of 14/07/2023 by VICKY C. *

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• 2 / 5

  

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  The order took 30 min to be prepared by only one chef who was very slow. I was not told about the delay only after having paid. The quality was also lower than usual. I would have expected a gesture after this waiting time but nothing was offered.

  Review of 22/07/2023, following an experience of 06/07/2023 by ELLIOTT R. *

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• 5 / 5

  

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  Very satisfied

  Review of 22/07/2023, following an experience of 14/07/2023 by ALICE B. *

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• 5 / 5

  

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  Very satisfied, fresh fish a good portions

  Review of 22/07/2023, following an experience of 09/07/2023 by HOLLY R. *

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• 5 / 5

  

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  Tasty good value because of happy Wednesday.

  Review of 08/07/2023, following an experience of 28/06/2023 by CARMEN R. *

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• 3 / 5

  

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  The shrimp unagi was dry , the dragon roll was tasteless,please add more of the salmon and cream cheese ones , the fois gras (French touch) was spectacular

  Review of 08/07/2023, following an experience of 01/07/2023 by KEITH T. *

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• 3 / 5

  

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  I am a regular customer. The quality of your food has considerably decreased in the last few months.

  Review of 08/07/2023, following an experience of 24/06/2023 by SAMUEL M. *

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• 3 / 5

  

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  The order online was keep showing “in preparation” so as it passed expected time I decided to go to shop and check. The order was ready but online status was not updated. Also, when I walked in the shop I had to wait until till lady will finish chatting with other customer. Ginger and wasabi sauce was missing in the bag (I have requested it when I placed the order). Sushi was good, the only negative comment this time-rice were not prepared correctly as every peace was falling apart. Usually I am happy with the order but this time slightly disappointed.

  Review of 04/07/2023, following an experience of 22/06/2023 by ABBIE H. *

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• 5 / 5

  

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  great

  Review of 04/07/2023, following an experience of 22/06/2023 by RILEY Y. *

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• 4 / 5

  

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  Not satisfied. Flavour excellent but very berry roll flattened and one item (not listed) was sent without half its ingredients.

  Review of 18/06/2023, following an experience of 16/06/2023 by KEITH R. *

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• 5 / 5

  

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  very satisfied

  Review of 16/06/2023, following an experience of 14/06/2023 by LEAH J. *

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• 4 / 5

  

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  Everything fine but once again the cheese salmon maki disappointing with hardly any cheese at all

  Review of 15/06/2023, following an experience of 13/06/2023 by RILEY C. *

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• 3 / 5

  

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  Using App was terrible. First time all orders disappeared so had to try again. Then it said no delivery possible so had to collect.

  Review of 13/06/2023, following an experience of 11/06/2023 by RACHEL B. *

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• 4 / 5

  

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  Long time customer. Excellent service, poor quality this time. Bad value.

  Review of 13/06/2023, following an experience of 11/06/2023 by TIFFANY B. *

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• 4 / 5

  

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  Lovely food. The only negative feedback is that items are not labelled for food allergies e.g. gluten free on the online/app menu, so I am not able to use the app to order in advance instead having to come into the store to order and check items are GF.

  Review of 06/06/2023, following an experience of 04/06/2023 by LUCAS B. *

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• 2 / 5

  

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  Your delivery service needs improvement. For 25 minutes it was showing my order as being delivered whilst it was still at the atore and found that outbwhen I callled the store

  Review of 04/06/2023, following an experience of 19/05/2023 by OSCAR C. *

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• 5 / 5

  

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  Sushi Shop's Salmon Teriyaki Poke Bowl masterfully combines traditional and modern elements in a fusion dish that delights both the eyes and the palate. The standout salmon, perfectly grilled and glazed with a rich teriyaki sauce, harmonizes with the subtly seasoned sushi rice, fresh vegetables, and creamy avocado. Every spoonful reveals a well-orchestrated symphony of flavors and textures. This dish, while being health-conscious, doesn't compromise on portion size, delivering a satisfying meal that stays true to the essence of a traditional poke bowl. Overall, Sushi Shop's Salmon Teriyaki Poke Bowl earns a well-deserved 5/5 rating for its remarkable fusion of flavors and culinary innovation.

  Review of 04/06/2023, following an experience of 26/05/2023 by ELEANOR P. *

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• 5 / 5

  

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  Marvelous

  Review of 04/06/2023, following an experience of 02/06/2023 by CHRISTOPHER T. *

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• 4 / 5

  

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  cream cheese in sushi is not authentic nor does it taste particularly good with rice and fish. But seems to be in every box.

  Review of 04/06/2023, following an experience of 28/05/2023 by STEFAN H. *

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• 5 / 5

  

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  Very pleased with the delivery from Sushi Shop, everything was very fresh and tasty and the delivery was quick and easy. I would highly recommend this website and will definitely order again. Thank you.

  Review of 19/05/2023, following an experience of 17/05/2023 by MUHAMMAD S. *

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• 5 / 5

  

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  Everything was great and this is a great deal - would love to see more like it!

  Review of 19/05/2023, following an experience of 17/05/2023 by SEBASTIAN M. *

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• 5 / 5

  

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  Delicious

  Review of 17/05/2023, following an experience of 10/05/2023 by SASHA M. *

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• 4 / 5

  

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  Everytime I order online or order take away, there is missing item when I go home. There is always a mistake. We like the food but I really hesitate to order because of this problem.

  Review of 17/05/2023, following an experience of 04/05/2023 by PHILIP W. *

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• 5 / 5

  

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  Overall great food and service. The sushi and rolls are all packaged very nicely with clear heating instructions for those items that needed it. The yakisoba was a bit bland and I was hoping for more veggies so I won’t be getting that again. Signature rolls were yummy. I like that they reward you for doing pickup orders.

  Review of 17/05/2023, following an experience of 10/05/2023 by ROWENA W. *

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• 3 / 5

  

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  Worst food poisoning of my life

  Review of 17/05/2023, following an experience of 01/05/2023 by NIKKI M. *

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• 5 / 5

  

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  Amazing Manager and staff. Food was as always excellent!

  Review of 08/05/2023, following an experience of 22/04/2023 by ALEX L. *

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• 5 / 5

  

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  Fantastic combination of flavours! So fresh and tasty

  Review of 08/05/2023, following an experience of 24/04/2023 by HELEN G. *

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• 1 / 5

  

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  It was 35-45 mins late, it wasn’t easy to reach anyone to check what was going on. The Katsu curry was ok, not as good as other places. The sushi was average. Strange budget style tuna mayo and cream cheese additions but still reasonably high prices. We will go back to our previous restaurants.

  Review of 08/05/2023, following an experience of 22/04/2023 by AARON K. *

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• 3 / 5

  

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  The tempura batter was too heavy. Too much mayo sauce on sushi rolls. Tuna sashimi was not worth the price. Cut too thickly and some pieces were very small. If one pays £10 for this, then all pieces should be equally big.

  Review of 28/04/2023, following an experience of 14/04/2023 by CAMERON R. *

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• 5 / 5

  

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  Yumm

  Review of 28/04/2023, following an experience of 02/04/2023 by YVETTE C. *

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• 4 / 5

  

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  Very satisfying sushi dinner

  Review of 07/04/2023, following an experience of 05/04/2023 by GARY M. *

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• 4 / 5

  

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  Fantastic sushi, but delivery was late

  Review of 02/04/2023, following an experience of 31/03/2023 by REBECCA R. *

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• 5 / 5

  

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  Very satisfied

  Review of 02/04/2023, following an experience of 31/03/2023 by GRACE K. *

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• 5 / 5

  

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  Food was good, and prepared on the spot. My server remembered me from the previous week and was engaged and welcoming. More than happy to stop in every now and again.

  Review of 01/04/2023, following an experience of 29/03/2023 by SABRINA M. *

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• 5 / 5

  

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  expensive but very good quality

  Review of 01/04/2023, following an experience of 24/03/2023 by SALLY B. *

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• 5 / 5

  

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  Food is always great and consistent!

  Review of 01/04/2023, following an experience of 24/03/2023 by HELEN W. *

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• 5 / 5

  

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  Very satisfied ! So happy this has reached SW London. We'll be regulars. Also this was probably the first time my partner truly enjoyed a sushi meal. 10/10!

  Review of 01/04/2023, following an experience of 17/03/2023 by BRANDON P. *

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• 5 / 5

  

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  I paid 60p for extra wasabi but there weren't any. Also asked for two pair of chopsticks but got one.

  Review of 01/04/2023, following an experience of 20/03/2023 by KAREN J. *

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• 3 / 5

  

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  Sushi was good but not the best experience in store

  Review of 22/03/2023, following an experience of 11/03/2023 by SOPHIA W. *

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• 5 / 5

  

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  None

  Review of 22/03/2023, following an experience of 09/03/2023 by ANNA C. *

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• 5 / 5

  

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  excellent

  Review of 13/03/2023, following an experience of 04/03/2023 by JACKSON R. *

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• 5 / 5

  

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  Yes it is always good quality but they have forgotten my gift sushi !!!

  Review of 13/03/2023, following an experience of 05/03/2023 by FIONA M. *

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• 5 / 5

  

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  Meet my expectations

  Review of 13/03/2023, following an experience of 05/03/2023 by JOE G. *

  *Pseudonymized data at the request of the author

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