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Review Summary
Sushi Shop is often described as a place where fresh sushi, friendly staff and quick service make ordering feel easy and reliable. Customers repeatedly mention tasty rolls, good value and well-packed meals that arrive promptly, which helps the experience feel smooth from counter to delivery.
Friendliness & courtesy
"Good guy served cheerful and professional"
"Amazing staff as always :)"
"Great.sushi-freshly made and very welcoming staff and and the Wednesday box is superb value."
Team expertise
"Lovely tasty sushi. Friendly service and helpful."
"Excellent Customer service from Colombian lady and great food"
"great food - friendly service - helpful staff"
Responsiveness
"Kind staff"
"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"
"Staff are always friendly,welcoming and professional"
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A. A.
19 Oct 2021
Verified reviewThe food was great but the service was terrible. I pre ordered my food 6 hours before collection, however the order had not been started when I arrived to collect. At no point did front of staff apologies for this, in fact they just shrugged and pointed to chefs when I complained. I had to wait 25 minutes for my order. At one point front services said to the chefs to be quicker ‘as he doesn’t look very happy’. I wasn’t. I’d understand if the shop was busy causing the delay but it was completely empty when I arrived at the allotted time to collect. I will not be visiting this store ever again. This is such a shame as the food was excellent
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A. A.
19 Oct 2021
Verified reviewI've always liked the chef special sushi boxes and was looking forward to try this one as well. But it was really underwhelming, the flavours were quite strange and did not balance well. There wasn't a single item in the box that I would like to reorder again. The beef was particularly bad: it was too raw and unchewable, I had to spit it out.
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A. A.
18 Oct 2021
Verified reviewService quality is getting worse: I ordered 2 beef/cheese yakitori and was given one beef and one chicken Tsukune instead. Beef was missing the Teriaki sauce and the tsukune was completely dry and tastless. Pacific roll: 2 pieces where correct the other 4 were normal salmon/avocado roll. It’s only 50p difference but still that should not happen. The big salmon sashimi: some slices were thin some where medium. I would expect for that price that they are all medium size.
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A. A.
12 Oct 2021
Verified reviewFantastic food. Will definitley order again from here.
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A. A.
12 Oct 2021
Verified reviewI had to pay twice £27 to receive this boxe
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A. A.
12 Oct 2021
Verified reviewAmazing! Always reliable and never disappoint! So glad to have a sushi shop near us!
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A. A.
12 Oct 2021
Verified reviewDelicious!
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A. A.
28 Sept 2021
Verified reviewI am very satisfied
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A. A.
26 Sept 2021
Verified reviewThere was a mistake in my order. Then I waited in the shop more then 30 min to get what I actually ordered.
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A. A.
24 Sept 2021
Verified reviewVery good quality and price, would like to have an avocado free version one day
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A. A.
24 Sept 2021
Verified reviewEvelina from the shop in Hampstead is adorable and did a brilliant costumer service!!
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A. A.
24 Sept 2021
Verified reviewVery good food
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A. A.
24 Sept 2021
Verified reviewGood quality sushi. Excellent service
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A. A.
24 Sept 2021
Verified reviewVery satisfied
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A. A.
24 Sept 2021
Verified reviewThe BEST sushi in London. Period! Just amazing.
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A. A.
24 Sept 2021
Verified reviewI failed to order. Online store is broken, please fix.
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A. A.
24 Sept 2021
Verified reviewVery good
Reviews displayed in chronological order
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