Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5 1

  

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  The app is not functional

  Review of 08/05/2023, following an experience of 23/04/2023 by BORIS P.

• 3 / 5 1

  

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  Quality was good, although sushi pieces are on the small side. Waiting for 30mins in store after pick-up time way annoying.

  Review of 08/05/2023, following an experience of 26/04/2023 by JENNIFER H.

• 3 / 5 1

  

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  Too many ingredients except fish

  Review of 08/05/2023, following an experience of 26/04/2023 by CAROLE N.

• 5 / 5 1

  

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  Great. Miso soup was lukewarm but OK. There was a substitution from asparagus to avocado in the gourmet mix hence the deductions of one star.

  Review of 08/05/2023, following an experience of 23/04/2023 by OMID A.

• 5 / 5 1

  

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  Very very satisfied. My fav!

  Review of 08/05/2023, following an experience of 26/04/2023 by CLAUDIA O.

• 3 / 5 1

  

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  Sorry but the miso soup had no flavour and tasted of water. Gourmet mix was also not great.

  Review of 08/05/2023, following an experience of 26/04/2023 by ROSEMARY G.

• 1 / 5 1

  

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  It was 35-45 mins late, it wasn’t easy to reach anyone to check what was going on. The Katsu curry was ok, not as good as other places. The sushi was average. Strange budget style tuna mayo and cream cheese additions but still reasonably high prices. We will go back to our previous restaurants.

  Review of 08/05/2023, following an experience of 22/04/2023 by LEE C.

• 5 / 5 1

  

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  Perfectly on time, well prepared and delicious

  Review of 08/05/2023, following an experience of 25/04/2023 by CAROLINE D.

• 4 / 5 1

  

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  Good

  Review of 08/05/2023, following an experience of 26/04/2023 by CLEMENCE D.

• 5 / 5 1

  

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  Great sushi. Danny is always very friendly

  Review of 08/05/2023, following an experience of 26/04/2023 by JEMMA K.

• 5 / 5 1

  

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  Amazing Manager and staff. Food was as always excellent!

  Review of 08/05/2023, following an experience of 22/04/2023 by QUINN M.

• 5 / 5 1

  

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  Fantastic combination of flavours! So fresh and tasty

  Review of 08/05/2023, following an experience of 24/04/2023 by NINA W.

• 5 / 5 1

  

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  think the food is very overpriced for portion size/what it is. everything else is nice though

  Review of 28/04/2023, following an experience of 04/04/2023 by NINA B.

• 5 / 5 1

  

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  Very

  Review of 28/04/2023, following an experience of 15/04/2023 by JAMMY H.

• 2 / 5 1

  

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  Arrived 10 mins after pick up time to ensure order would be ready for collection. Had to wait another 15 mins so 25 mins in total. No apology. Just told they were busy!

  Review of 28/04/2023, following an experience of 12/04/2023 by PHOEBE B.

• 5 / 5 1

  

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  Great

  Review of 28/04/2023, following an experience of 16/04/2023 by AILIE R.

• 5 / 5 1

  

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  Sushi Shop's Salmon Aburi Roll was amazing! The torched salmon on top of the rice was so tasty, and the roll had a great flavour.

  Review of 28/04/2023, following an experience of 12/04/2023 by MARINA M.

• 5 / 5 1

  

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  Always great quality and superb delivery service

  Review of 28/04/2023, following an experience of 14/04/2023 by VIKTORIJA A.

• 5 / 5 1

  

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  Arrived in time , fresh and tasty

  Review of 28/04/2023, following an experience of 15/04/2023 by SHELAGH D.

• 5 / 5 1

  

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  I was very satisfied. Also the shop manager was very friendly and helpful.

  Review of 28/04/2023, following an experience of 13/04/2023 by DAVID L.

• 3 / 5 1

  

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  The tempura batter was too heavy. Too much mayo sauce on sushi rolls. Tuna sashimi was not worth the price. Cut too thickly and some pieces were very small. If one pays £10 for this, then all pieces should be equally big.

  Review of 28/04/2023, following an experience of 14/04/2023 by TINA J.

• 4 / 5 1

  

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  I recently tried the spicy tuna poke bowl from a local restaurant, and unfortunately, it did not meet my expectations. Despite the name of the dish, it was not at all spicy. The tuna itself lacked flavor and tasted very bland. Overall, the poke bowl was very disappointing and did not leave a lasting impression. I would not recommend this dish to anyone looking for a flavorful and spicy meal.

  Review of 28/04/2023, following an experience of 05/04/2023 by KRISTINA S.

• 5 / 5 1

  

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  Yumm

  Review of 28/04/2023, following an experience of 02/04/2023 by HENRU L.

• 5 / 5 1

  

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  Fantastic Customer service from the staff + Great food

  Review of 28/04/2023, following an experience of 19/04/2023 by DANNY F.

• 5 / 5 1

  

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  Absolutely delicious sushi made on site fresh for my order. It's a treat, not an every day purchase but the Wed lunchtime deal is not to be missed. Super quality and very friendly helpful staff. Will definitely be purchasing again.

  Review of 28/04/2023, following an experience of 12/04/2023 by CHARLOTTE C.

• 4 / 5 1

  

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  The food was delicious and the delivery time was great - but this company offers £5 introductory discount and then makes it very difficult to redeem. It‘s not about the money but the principle - if you try their customer service it leads to a dead page.

  Review of 23/04/2023, following an experience of 07/04/2023 by GRANT S.

• 5 / 5 1

  

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  Very satisfied! Very fresh for everything sushi and sashimi. Excellent presentation. Only issue: gyoza. Came cold and felt difficult to chew, like if they were not fresh. Hence the one star rating. Yakitori was lukewarm and tasty, so 3 stars. Website navigation is not great. Worst it includes a menu pdf file (clicking on the top right corner) which features the collab with Paul Pairret. None of his recipe are available. Google it and found out that it was in 2022…! Very very frustrating….

  Review of 23/04/2023, following an experience of 07/04/2023 by SOUAD L.

• 5 / 5 1

  

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  all over very good

  Review of 23/04/2023, following an experience of 10/04/2023 by VIKTORIJA B.

• 5 / 5 1

  

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  Everything was great as usual

  Review of 23/04/2023, following an experience of 09/04/2023 by NOELIO C.

• 3 / 5 1

  

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  The yellowtail miso yuzu sushi was missing from the order.

  Review of 23/04/2023, following an experience of 07/04/2023 by PALOMA G.

• 3 / 5 1

  

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  Not that well, I’ve already contact customer care and hope to get an answer

  Review of 23/04/2023, following an experience of 08/04/2023 by MARION M.

• 4 / 5 1

  

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  Very satisfied

  Review of 23/04/2023, following an experience of 12/04/2023 by TRUDY K.

• 4 / 5 1

  

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  The service was great, but the sushi itself was pretty dry and not very tasty. It seemed it was made quite a while before.

  Review of 08/04/2023, following an experience of 05/04/2023 by LIVIA T.

• 5 / 5 1

  

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  The food was excellent. However the app is useless and I had to go to store to buy it. If the app worked, I would buy much more often.

  Review of 07/04/2023, following an experience of 05/04/2023 by PETER M.

• 4 / 5 1

  

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  Very good sushi and Sushi Wednesdays might become a regular in our house while the deal lasts!

  Review of 07/04/2023, following an experience of 05/04/2023 by PATRICIA M.

• 4 / 5 1

  

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  Very satisfying sushi dinner

  Review of 07/04/2023, following an experience of 05/04/2023 by MARIANNE C.

• 5 / 5 1

  

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  Delicious poke bowl, very fresh and well presented.

  Review of 05/04/2023, following an experience of 03/04/2023 by CHARLES C.

• 3 / 5 1

  

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  The quality of the sushi last definitely declined significantly over the last year or 2 from the branch in Notting Hill. Ive been ordering on a regular basis since 2020 and I after a few recent disappointing orders where the rice isn't fresh, the thickness of the fish on the specialty rolls is far less generous than it used to be. Not sure if this is a more global issue or just relevant to my local branch. I will no longer be using Sushi shop, not to mention they failed to include to or my ordered sushi rolls.

  Review of 03/04/2023, following an experience of 01/04/2023 by OMAR C.

• 4 / 5 1

  

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  Fantastic sushi, but delivery was late

  Review of 02/04/2023, following an experience of 31/03/2023 by JULIAN M.

• 5 / 5 1

  

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  Very satisfied

  Review of 02/04/2023, following an experience of 31/03/2023 by BAKHTIYAR S.

• 3 / 5 1

  

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  Yellowtail ceviche with mango had zero mango just loads of red chilli

  Review of 01/04/2023, following an experience of 25/03/2023 by LAURA J.

• 5 / 5 1

  

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  Food was good, and prepared on the spot. My server remembered me from the previous week and was engaged and welcoming. More than happy to stop in every now and again.

  Review of 01/04/2023, following an experience of 29/03/2023 by ROBERT F.

• 5 / 5 1

  

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  Was absolutely delicious

  Review of 01/04/2023, following an experience of 29/03/2023 by LOUISE B.

• 5 / 5 1

  

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  Tasty and fresh but quite pricey

  Review of 01/04/2023, following an experience of 28/03/2023 by SUE D.

• 5 / 5 1

  

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  I paid 60p for extra wasabi but there weren't any. Also asked for two pair of chopsticks but got one.

  Review of 01/04/2023, following an experience of 20/03/2023 by IRINA K.

• 5 / 5 1

  

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  Enjoyed the food but didn’t like the excessive packaging. We got so many bottles of soy sauce, an unnecessary amount of plastic. I was expecting the curry to be warm but was cold out of the fridge

  Review of 01/04/2023, following an experience of 16/03/2023 by PAULA G.

• 5 / 5 1

  

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  Super friendly staff on Northcote road and the salmon literally melts in your mouth

  Review of 01/04/2023, following an experience of 21/03/2023 by HANNAH S.

• 5 / 5 1

  

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  It was great - and the team are so lovely and friendly and are very enthusiastic about the food.

  Review of 01/04/2023, following an experience of 19/03/2023 by GEMMA G.

• 5 / 5 1

  

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  So tasty

  Review of 01/04/2023, following an experience of 23/03/2023 by JENNA C.

• 5 / 5 1

  

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  Best sushi for a quick stop! Great quality and the staff are always welcoming and polite.

  Review of 01/04/2023, following an experience of 23/03/2023 by MIHAELA Z.

• 5 / 5 1

  

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  Excellent

  Review of 01/04/2023, following an experience of 21/03/2023 by MARIE L.

• 3 / 5 1

  

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  Overall, very disappointing. The quality of the food is average at best, the order was wrong. The hot food was freezing cold and we received no soy sauce, wasabi or ginger so the sushi didn’t taste as good as it perhaps could have. We phoned to complain and were told we had the wrong shop. The next number we were given didn’t answer. I would rate sticks n sushi or Kibou highly over this place

  Review of 01/04/2023, following an experience of 24/03/2023 by RUTH S.

• 3 / 5 1

  

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  Poor delivery time

  Review of 01/04/2023, following an experience of 18/03/2023 by ANTONIO C.

• 5 / 5 1

  

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  Very satisfied ! So happy this has reached SW London. We'll be regulars. Also this was probably the first time my partner truly enjoyed a sushi meal. 10/10!

  Review of 01/04/2023, following an experience of 17/03/2023 by MARTA R.

• 4 / 5 1

  

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  Yakisoba didn’t have enough veg and was a small portion. Curry was sadly cold!

  Review of 01/04/2023, following an experience of 25/03/2023 by ALEX M.

• 5 / 5 1

  

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  Food is always great and consistent!

  Review of 01/04/2023, following an experience of 24/03/2023 by NOVA D.

• 5 / 5 1

  

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  expensive but very good quality

  Review of 01/04/2023, following an experience of 24/03/2023 by PAULINE V.

• 5 / 5 1

  

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  Very friendly staff, delicious dishes. Highly recommended, will definitely visit again!

  Review of 01/04/2023, following an experience of 21/03/2023 by THEODORE V.

• 5 / 5 1

  

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  Delicious sushi and very nice staff. Will order again soon! I loved the app with great detail of each piece and was very easy to use

  Review of 01/04/2023, following an experience of 17/03/2023 by MARIA M.

• 3 / 5 1

  

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  Chicken katsu curry was cold. Even after microwaving it at home it was disgusting. Neither of us could eat it, went straight in the bin. May as well have just thrown out £25.

  Review of 01/04/2023, following an experience of 17/03/2023 by LARKIN J.

• 5 / 5 1

  

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  Very good food!

  Review of 01/04/2023, following an experience of 24/03/2023 by MARIE-AUDE K.

• 3 / 5 1

  

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  We had to wait over half an hour for a takeaway order that we had pre booked via the app. A lot of other people were waiting for ages too. As a new shop there should have been more staff on a Friday night. Disappointing start after much anticipation. Sushi overall was tasty but a bit dry.

  Review of 01/04/2023, following an experience of 17/03/2023 by JO T.

• 3 / 5 1

  

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  Sushi was good but not the best experience in store

  Review of 22/03/2023, following an experience of 11/03/2023 by ANISSA L.

• 5 / 5 1

  

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  Very

  Review of 22/03/2023, following an experience of 14/03/2023 by TOM C.

• 5 / 5 1

  

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  Prompt very friendly service and delicious sashimi

  Review of 22/03/2023, following an experience of 16/03/2023 by ESTHER F.

• 2 / 5 1

  

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  Dreadful service. Such a great product but I won’t be ordering from the Sushi Shop again.

  Review of 22/03/2023, following an experience of 06/03/2023 by SHARON O.

• 5 / 5 1

  

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  Quality of sushi and quick delivery

  Review of 22/03/2023, following an experience of 15/03/2023 by DYLAN P.

• 5 / 5 1

  

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  Quality sushi, amazing presentation, highly recommended

  Review of 22/03/2023, following an experience of 14/03/2023 by BAKHTIYAR S.

• 5 / 5 1

  

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  None

  Review of 22/03/2023, following an experience of 09/03/2023 by MARGOTH F.

• 5 / 5 1

  

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  fresh, filling, well priced sushi

  Review of 22/03/2023, following an experience of 09/03/2023 by VIKTORIJA B.

• 4 / 5 1

  

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  I always tell my friends I am lucky with the best sushi in London but, this order was very poor.

  Review of 22/03/2023, following an experience of 15/03/2023 by ALEX I.

• 3 / 5 1

  

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  You have again reduced the amount of fish in the box. The cucumber makis replaced the salmon makis. It is not really a sushi box anymore, half of the makis do not have fish and the ones that have fish do not have enough of it. I was in Luxembourg two weeks ago and sushi shop offered better sushis for the price. I do not think that we will order again.

  Review of 22/03/2023, following an experience of 15/03/2023 by JONATHAN C.

• 5 / 5 1

  

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  Just super tasty quality made sushi!

  Review of 22/03/2023, following an experience of 10/03/2023 by JOHN F.

• 5 / 5 1

  

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  I absolutely love this place.

  Review of 22/03/2023, following an experience of 06/03/2023 by JORDAIN R.

• 4 / 5 1

  

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  Was good, nothing extraordinary

  Review of 22/03/2023, following an experience of 12/03/2023 by EVELIN D.

• 5 / 5 1

  

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  Great service and delicious dish as usual. The Sushi Shop never disappoints

  Review of 22/03/2023, following an experience of 10/03/2023 by NINA W.

• 5 / 5 1

  

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  In general I like the quality of the food, some products that I have tried for the first time were not to my liking (but that is personal taste)

  Review of 13/03/2023, following an experience of 05/03/2023 by MARIA K.

• 5 / 5 1

  

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  The sushi was delicious! Packaging was also very nice.

  Review of 13/03/2023, following an experience of 04/03/2023 by ASFEEN A.

• 5 / 5 1

  

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  Whilst the new packaging doesn't look so luxe (but still very well presented) its certainly more eco-friendly and great that you can easily re-cycle. Went for the 'make your own box to share' which is a great idea.

  Review of 13/03/2023, following an experience of 01/03/2023 by SARA H.

• 4 / 5 1

  

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  Very satisfied !

  Review of 13/03/2023, following an experience of 04/03/2023 by ALESSANDRA P.

• 5 / 5 1

  

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  Very satisfied thanks

  Review of 13/03/2023, following an experience of 26/02/2023 by CELINE B.

• 1 / 5 1

  

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  Some sushis had a very very thin salmon on top of them. I was able to see the rice through the salmon.

  Review of 13/03/2023, following an experience of 25/02/2023 by OMAR A.

• 3 / 5 1

  

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  I received a notification on my phone about the Happy Box deal. We also ordered an extra box. I was then told on the phone it was "collection only". This was not clear on my phone message at all. I had to borrow a car to pick up my order and the road works in Richmond meant the whole journey to pick up the food was over half an hour. The lady in the shop didn't seem particularly sorry for this, when I told her, didn't smile a welcome and didn't make me feel your company cares. There are a lot of other Sushi places who do better.

  Review of 13/03/2023, following an experience of 01/03/2023 by SHARON M.

• 5 / 5 1

  

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  Meet my expectations

  Review of 13/03/2023, following an experience of 05/03/2023 by ECATERINA D.

• 5 / 5 1

  

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  the best

  Review of 13/03/2023, following an experience of 26/02/2023 by ALEXANDRA V.

• 5 / 5 1

  

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  excellent

  Review of 13/03/2023, following an experience of 04/03/2023 by JANE R.

• 4 / 5 1

  

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  The sashimi was not in good condition

  Review of 13/03/2023, following an experience of 28/02/2023 by DUARTE A.

• 5 / 5 1

  

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  Yes it is always good quality but they have forgotten my gift sushi !!!

  Review of 13/03/2023, following an experience of 05/03/2023 by CHANTAL MARIE B.

• 5 / 5 1

  

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  Lovely

  Review of 13/03/2023, following an experience of 01/03/2023 by HADRIEN D.

• 5 / 5 1

  

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  The food is always fabulous from here. I would wholeheartedly recommend Sushi Shop to anyone. Easy to order, a great selection and quick delivery.

  Review of 13/03/2023, following an experience of 01/03/2023 by LUISA P.

• 5 / 5 1

  

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  Would be good if there were some more fish choices not just salmon and one portion of tuna. Maybe less on the vegetable side but otherwise it’s great!!!

  Review of 06/03/2023, following an experience of 22/02/2023 by KATHRYN N.

• 3 / 5 1

  

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  Order didn't go through. Had to go to store to order. Was told by the staff that Salmon tatami wasn't available. Staff could have been a bit welcoming and a lot more apologetic. It almost seemed as if my custom was unwanted.

  Review of 06/03/2023, following an experience of 23/02/2023 by CHANDAN B.

• 1 / 5 1

  

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  App gave rider wrong address!

  Review of 06/03/2023, following an experience of 18/02/2023 by LAURA J.

• 4 / 5 1

  

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  the food as always is wonderful but not sure why the credit i had on my app did not match the credit on my account when the staff logged in through the till. there was a difference of £0.01 and i did show the staff member on my phone but he only put through what he could see so why was there this discrepancy?

  Review of 06/03/2023, following an experience of 22/02/2023 by SAPNA H.

• 4 / 5 1

  

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  order arrived as expected. It's a shame you don't get loyalty points when ordering delivery (only when picking up - change it, it would be great for customer retention)

  Review of 06/03/2023, following an experience of 22/02/2023 by VLADIMIR M.

• 4 / 5 1

  

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  Didn't like the new box

  Review of 21/10/2020, following an experience of 19/10/2020 by AVA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Love it

  Review of 09/01/2020, following an experience of 07/01/2020 by DAISY R. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  I have been a sushi fan for more than a decade. This was, by far, the worst sushi I had in years. Completely dry fish and rice. Completely flavorless.

  Review of 06/09/2019, following an experience of 04/09/2019 by NICOLE O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delicious.

  Review of 12/05/2019, following an experience of 10/05/2019 by CAITLIN W. *

  *Pseudonymized data at the request of the author

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