Customer reviews for skimium.co.uk

Customer reviews

• 5 / 5 1

  

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  Excellent service by Champfort Sports staff. I have used this company before but never via Skimium. I will now always use them via Skimium in the future. Merci!

  Review of 16/04/2019, following an experience of 13/04/2019 by GEORGIA R. *

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• 5 / 5 1

  

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  Review of 16/04/2019, following an experience of 13/04/2019 by JACKSON M. *

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• 5 / 5 1

  

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  Review of 16/04/2019, following an experience of 13/04/2019 by CAMERON B. *

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• 4 / 5 1

  

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  Review of 16/04/2019, following an experience of 13/04/2019 by HENRY E. *

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• 5 / 5 1

  

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  Very helpful staff. Would recommend for service and value

  Review of 15/04/2019, following an experience of 12/04/2019 by LUKE R. *

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• 5 / 5 1

  

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  The staff at Les Gentianes at Arc 2000 were very helpful, extremely friendly, and knowledgeable - a pleasure to deal with them. The equipment was in good condition, and the price was less than other hire options in the resort. I would use them again without hesitation.

  Review of 15/04/2019, following an experience of 12/04/2019 by BEN R. *

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• 5 / 5 1

  

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  We were very pleased with the service we received. The staff willingly helped with changing skis and boots which weren't spot. We recommend Skimium Art de Glisse to anyone!

  Review of 15/04/2019, following an experience of 12/04/2019 by KIMBERLY G. *

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• 5 / 5 1

  

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  Quick friendly service. Couldn't ask for more

  Review of 15/04/2019, following an experience of 12/04/2019 by NAOMI R. *

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• 5 / 5 1

  

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  Excellent service. Staff very friendly and changed my daughters boots half way through the week. Great price, very satisfied.

  Review of 15/04/2019, following an experience of 12/04/2019 by ELLA K. *

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• 5 / 5 1

  

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  Very helpful & super knowledgeable staff. Very patient with my boys. Totally took the stress out of the usual drama of ski eqt hire with small kids.

  Review of 15/04/2019, following an experience of 12/04/2019 by JACOB W. *

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• 5 / 5 1

  

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  Very friendly and efficient

  Review of 15/04/2019, following an experience of 12/04/2019 by MIKE M. *

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• 5 / 5 1

  

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  Excellent

  Review of 15/04/2019, following an experience of 12/04/2019 by MARK W. *

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• 5 / 5 1

  

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  The staff are excellent and provide a fantastic service, I have been using the same shop for over 15 years

  Review of 15/04/2019, following an experience of 12/04/2019 by MAX S. *

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• 5 / 5 1

  

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  The first pair of boots I hired weren’t as comfortable once I got on the slopes. However the staff were happy to swap them after a couple of days and recommended a pair based on where the first pair were tight. Very happy

  Review of 15/04/2019, following an experience of 12/04/2019 by LEWIS H. *

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• 5 / 5 1

  

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  The staff were more than accommodating especially when my wife realized her skis had been switched during the week with a persons from another Skimium outlet!!!! This was not a problem for the staff in the shop!

  Review of 15/04/2019, following an experience of 12/04/2019 by FRANK H. *

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• 5 / 5 1

  

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  Review of 15/04/2019, following an experience of 12/04/2019 by MASON P. *

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• 4 / 5 1

  

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  Good location for chalet l’adonis.

  Review of 15/04/2019, following an experience of 12/04/2019 by JENNIFER C. *

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• 4 / 5 1

  

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  Review of 14/04/2019, following an experience of 10/04/2019 by DARREN S. *

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• 5 / 5 1

  

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  Review of 14/04/2019, following an experience of 11/04/2019 by CARRIE H. *

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• 5 / 5 1

  

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  Review of 13/04/2019, following an experience of 10/04/2019 by VICKY L. *

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• 4 / 5 1

  

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  The store used in La Clusaz was really welcoming and the team helpful but, in my opinion, the skis I ordered and expected were not what I received and in fact not truly available at this store. I ordered Premium skis and received some quite battered Rossignol Hero skis. I asked to change and the store just said that these are the best they have. They were ok skis but I don't view them as a Premium ski in anyway.

  Review of 12/04/2019, following an experience of 09/04/2019 by JOSHUA P. *

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• 4 / 5 1

  

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  Review of 11/04/2019, following an experience of 06/04/2019 by MAISIE M. *

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• 5 / 5 1

  

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  Really great people and superb equipment!

  Review of 11/04/2019, following an experience of 08/04/2019 by KARLIE B. *

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• 4 / 5 1

  

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  Sans commentaire

  Review of 10/04/2019, following an experience of 06/04/2019 by MIA H. *

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• 5 / 5 1

  

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  Friendly and knowledgeable English speaking (I think they were actually all British). Seamed to know their stuff and took time to set up the ski properly and ask about my skiing style. As we arrived early on the Saturday were happy for us to take the stuff out and leave our shoes so we could get a few free runs on the nearby drag.

  Review of 09/04/2019, following an experience of 05/04/2019 by NATASHA J. *

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• 4 / 5 1

  

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  Review of 09/04/2019, following an experience of 09/02/2019 by KIRSTEN S. *

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• 4 / 5 1

  

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  Review of 09/04/2019, following an experience of 06/04/2019 by IAN J. *

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• 4 / 5 1

  

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  Perfectly situated by the Prodains lift. We left our ski equipment overnight as we had lots of children with us. It all work great.

  Review of 09/04/2019, following an experience of 06/04/2019 by TYLER K. *

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• 5 / 5 1

  

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  5th year with skimium...will be back next year! Helpful, friendly staff as ever.

  Review of 09/04/2019, following an experience of 06/04/2019 by SELINA J. *

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• 4 / 5 1

  

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  Review of 09/04/2019, following an experience of 06/04/2019 by DALE B. *

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• 5 / 5 1

  

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  Very friendly and knowledgeable staff. My daughter took several days to find boots which suited her feet and was able to change them every day until she found the right ones with no problems at all.

  Review of 08/04/2019, following an experience of 05/04/2019 by LEE R. *

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• 5 / 5 1

  

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  Very happy with efficiency and service from Pure Ski. Would use again and happily recommend.

  Review of 08/04/2019, following an experience of 05/04/2019 by FRED W. *

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• 5 / 5 1

  

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  Really helpful staff. Knowledgeable & caring. This was the third year we hired from them.

  Review of 08/04/2019, following an experience of 05/04/2019 by SUMMER M. *

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• 1 / 5 1

  

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  Let me start with saying that the staff was very helping and its not their fault. unfortunately the store holds old snowboard equipment and do now have all sizes. We were a group of 4 who rented snowboard+ boots and helmets. 3 people had to replace their shoes and even more than ones and this is because the store didnt have the correct size for us. The shoes were brought from another store and that was after an argument and a manager involvement. After that there was a problem with one of the board which had to be replaced. They replaced it with a very good board (from another shop) but didnt adjust the angles on the bindings like on the previous board . In total some of us had at least 1-2 day of snowboarding ruined.

  Review of 08/04/2019, following an experience of 06/03/2019 by LAUREN M. *

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• 5 / 5 1

  

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  Very friendly and helpful. Would recommend!

  Review of 05/04/2019, following an experience of 02/04/2019 by GORDON P. *

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• 5 / 5 1

  

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  Thanks for the great service. My ski binding broke while we were in a different village and because we were with Skimium we were able to pop into a different Skimium store and they fixed it immediately. It made a day ending issue into a five minute fix. Thanks.

  Review of 04/04/2019, following an experience of 29/03/2019 by CAROLINE T. *

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• 5 / 5 1

  

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  Staff extremely helpful and friendly

  Review of 04/04/2019, following an experience of 01/04/2019 by EMMA C. *

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• 4 / 5 1

  

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  Sans commentaire

  Review of 04/04/2019, following an experience of 01/04/2019 by JULIE B. *

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• 5 / 5 1

  

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  Great service, Flexible, local, Friendly family business

  Review of 04/04/2019, following an experience of 01/04/2019 by ZOE H. *

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• 3 / 5 1

  

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  Process for skis being mixed up between users needs refining - one member of our party had his Skis taken by mistake by another Skimium customer which caused a lot of confusion and unnecessary charges.

  Review of 02/04/2019, following an experience of 30/03/2019 by DYLAN L. *

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• 4 / 5 1

  

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  Review of 02/04/2019, following an experience of 30/03/2019 by KEITH M. *

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• 5 / 5 1

  

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  Very helpful staff, quick efficient service and received additional support when I needed to change my boots for a bigger size wit no issues.

  Review of 02/04/2019, following an experience of 29/03/2019 by CARRIE C. *

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• 4 / 5 1

  

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  Review of 02/04/2019, following an experience of 30/03/2019 by ALEXANDER G. *

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• 5 / 5 1

  

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  We were very pleased with the equipment provided and the service. Will definitely use this store again.

  Review of 01/04/2019, following an experience of 23/03/2019 by YVETTE M. *

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• 5 / 5 1

  

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  Friendly, helpful staff with good equipment and quick service. What more do you want?

  Review of 01/04/2019, following an experience of 26/03/2019 by SEBASTIAN T. *

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• 5 / 5 1

  

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  Very pleased. Staff were efficient. Equipment was already prepared and ready for us on arrival after providing measurements on line.

  Review of 01/04/2019, following an experience of 29/03/2019 by ELLIOTT M. *

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• 5 / 5 1

  

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  Really friendly, excellent service and more importantly geat quality equipment - highly recommneded.

  Review of 01/04/2019, following an experience of 27/03/2019 by CHLOE P. *

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• 4 / 5 1

  

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  Friendly staff, good skis, decent price. Overall - good value for money.

  Review of 01/04/2019, following an experience of 29/03/2019 by IAN P. *

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• 4 / 5 1

  

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  I was offered the premium piste skis instead of the premium all terrain skis on collection. Though it was explained that the off piste conditions were poor so we wouldn't be needing the all terrain. It would have been nice to be asked first.

  Review of 01/04/2019, following an experience of 29/03/2019 by BENJAMIN P. *

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• 5 / 5 1

  

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  Sans commentaire

  Review of 01/04/2019, following an experience of 29/03/2019 by DYLAN S. *

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• 4 / 5 1

  

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  Very efficient service - would definitely use again

  Review of 01/04/2019, following an experience of 29/03/2019 by BARRY H. *

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• 5 / 5 1

  

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  I have used Skimium Arc1800 for 4 years in succession: full ski sets for 2 families... Excellent helpful and friendly staff. Merci!

  Review of 01/04/2019, following an experience of 29/03/2019 by FREYA E. *

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• 5 / 5 1

  

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  Review of 31/03/2019, following an experience of 28/03/2019 by JONATHAN S. *

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• 5 / 5 1

  

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  Perfect service excellent skis and friendly manager

  Review of 31/03/2019, following an experience of 28/03/2019 by LOGAN W. *

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• 5 / 5 1

  

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  Always a great service with these guys.

  Review of 29/03/2019, following an experience of 23/03/2019 by JORDAN R. *

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• 5 / 5 1

  

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  Lovely staff, good selection.

  Review of 29/03/2019, following an experience of 23/03/2019 by CHARLIE B. *

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• 5 / 5 1

  

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  Sans commentaire

  Review of 29/03/2019, following an experience of 26/03/2019 by TIM C. *

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• 5 / 5 1

  

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  Review of 29/03/2019, following an experience of 07/03/2019 by FAYE M. *

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• 4 / 5 1

  

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  Review of 29/03/2019, following an experience of 26/03/2019 by LINDA C. *

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• 5 / 5 1

  

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  Thoroughly recommend, they were brilliant!

  Review of 29/03/2019, following an experience of 23/03/2019 by JAKE C. *

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• 5 / 5 1

  

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  Excellent service, changed ski’s after one day to something a bit more Forgiving due to soft snow and staff were really helpful.

  Review of 28/03/2019, following an experience of 25/03/2019 by BEN W. *

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• 1 / 5 1

  

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  I reserved the premium slope ski and on arrival at store it was clear the ski's offered hadn't been reserved. The sales assistant (an older guy) said I had specifically ordered twin tip skis (which i hadn't), anyway finally got the ski's changed and was happy with the ski's. After the first days skiing my partner returned to the shop and changed her skis as they were visible dragging on the slopes, no issues the staff changed the skis to a heavier ski but unfortunately she found these ski a little to heavy when skiing so returned to the shop to change them again... the older sales assistant served us again and to be honest was quite rude to my partner, he appears to have a bit of a chip on his shoulder and not the kind of customer experience we would expect. We finally got the ski's changed but my partner was upset by his comments and in my opinion he should keep his thoughts to himself and just do his job and change the customers skis! We have been skiing over 20 years and have used this shop the last 3 visits to La Tania and have been happy with the service and skis, however in 2020 we will look at other ski hire shop options.

  Review of 20/03/2019, following an experience of 09/03/2019 by AMY M. *

  *Pseudonymized data at the request of the author

  Answer by skimium.co.uk

  

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  Dear Mr W. We were very upset to hear you had a bad customer service experience in one of our shops. At Ski Higher (Skimium, La Tania) we are a customer service driven business. Through training, recruitment and policies we focus heavily on this. So, your valued feedback reflects on the opposite of what as a company we work towards. So, I can only apologise to you, and particularly to your partner. This disappointing episode has been discussed at length with the member of staff concerned, and without witnessing your visit to the shop I completely agree, his job is to listen to you, then change your skis without his opinion! I understand you would naturally look to use another shop next year, but please next time you are in La Tania give me the chance to make amends to you and your partner. If you would like to book in future, please contact me directly. Thank you for taking the time to give us this feedback as it is important for us to try to maintain our standards. Yours sincerely, Philip Calder

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